))
Why Blaming Sales Doesn't Work: A Candid Chat with Arrows' Head of Sales, Grant Jones
Manage episode 460399647 series 3620719
Content provided by Kim Hacker and Arrows Podcast Network. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Kim Hacker and Arrows Podcast Network or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
In this episode of Onboarding Therapy, Kim and Shareil are joined by Grant, Head of Sales at Arrows, for a candid discussion about the unique dynamics between sales and customer success teams—and why their differences actually make organizations stronger.
Highlights from the Episode:
- Different Personalities, Different Roles: Explore why certain personalities gravitate towards sales vs. CS, and how these differences benefit customers.
- The End-of-Month Reality: Grant shares an honest perspective on quota pressure and how it impacts both teams.
- Building Customer Trust: Learn how early CS involvement in sales can transform skeptical prospects into confident customers.
- Managing Team Dynamics: Practical insights on handling expectation mismatches and maintaining professional unity.
Whether you're in sales or customer success, this episode offers refreshing insights on how different teams can work better together while staying true to their unique strengths.
👉 Don't forget to subscribe for more actionable insights and strategies for onboarding and customer success!
9 episodes
Share
