Best Cs Tools Podcasts (2025)

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Customer Success Playbook S3 E51 - Joe Di Grande - Understand the Goal 12:17

7h ago12:17

12:17

Send us a text Close out the week with a power-packed episode of the Customer Success Playbook, as Roman Trebon and Kevin Metzger welcome Joe Di Grande for a lively Friday discussion on AI in customer success! Joe shares an honest look at how AI can supercharge your customer success playbook—but only if deployed with clarity and purpose. Learn how …

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The Four "C's" of Success 48:49

1d ago48:49

48:49

In this episode, I break down the Four C’s of Success – a practical framework to help composers stay clear, creative, and on track from start to finish. Plus I feature a new investigation tension cue and give my thoughts on a psychedelic rock cue from 52 Cues member, Fraser Macdermid. Watch this episode on YouTube! https://youtu.be/9tmb-sy3Qps Join…

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Customer Success Playbook PS3 E50 - Joe Di Grande - Your CS Tech Stack 12:39

2d ago12:39

12:39

Send us a text Gear up for an energizing discussion on tech stacks and smart scaling! In this midweek episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon welcome Joe Di Grande back to tackle a pressing issue: bloated CS tech stacks. Joe shares why so many organizations fall into this trap and delivers actionable advice on how t…

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Customer Success Playbook S3 E49 - Joe Di Grande - Tech Touch 7:43

4d ago7:43

7:43

Send us a text Ready to rethink your approach to customer success without draining your budget? In this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with Joe Di Grande, founder of Joe DE's Tech Touch, to demystify tech touch strategies. Joe shares practical methods for building a tech touch framework even …

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#360: Is Stay Safe Helpful or Harmful? Language, News, and the Three C’s of Success 32:41

5d ago32:41

32:41

Welcome back to Energetic Radio! In episode 360, hosts Dale Sidebottom and Paul Campbell are fresh from their Easter break and ready to dive deep into how small changes in our daily mindset can bring more joy, happiness, and connection to our lives. The duo reflects on their holiday experiences, the invaluable benefits of getting outdoors, and the …

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Customer Success Playbook S3 E48 - Mary Schmid - AI, Empathy and the Future! 13:45

7d ago13:45

13:45

Send us a text In the final chapter of a compelling three-part series on the Customer Success Playbook, hosts Kevin Metzger and Roman Trebon sit down once more with communication strategist Mary Schmid to explore whether artificial intelligence can play a meaningful role in building trust. With AI Fridays in full swing, the conversation veers into …

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These 5 Small Choices Can Mean Huge Growth 49:56

8d ago49:56

49:56

In this episode, I’m sharing five small daily choices, plus a bonus one, that can quietly shape your growth and long-term success as a production music composer. Plus I feature one of my cues that I KNOW you've heard before, and I give my thoughts on a soft tension cue from 52 Cues member, keschkau. Watch this episode on YouTube! https://youtu.be/M…

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Customer Success Playbook Podcast S3 E47 - Mary Schmid - When Empathy Tunes in Trust Turns On! 12:47

9d ago12:47

12:47

Send us a text Strap in for another riveting episode of the Customer Success Playbook, where empathy isn’t just a buzzword—it’s a business advantage. Hosts Kevin Metzger and Roman Trebon are once again joined by communication maven Mary Schmid, who unpacks the neurological power of empathy and its pivotal role in client trust and loyalty. From the …

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Customer Success Playbook S3 E46 - Mary Schmid - Listen To Connect not Correct 10:31

11d ago10:31

10:31

Send us a text In this high-impact episode of the Customer Success Playbook, hosts Kevin Metzger and Roman Trebon welcome Mary Schmid, MBA, a communication and leadership expert with a passion for rewiring how we listen. Mary reveals how to shift from surface-level exchanges to trust-building dialogues by embracing her "Conversational Edge" framewo…

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#359: Cultivating Happiness & Human Connection in Schools with Matt Borg 50:50

12d ago50:50

50:50

Welcome to Energetic Radio, Episode 359, where we have the pleasure of chatting with the inspiring principal of Keilor Views Primary School, Matt Borg. Hosts Dale Sidebottom and Paul Campbell dive into a lively conversation about the intentional creation of a vibrant school culture that puts humans at the centre of it all. Matt shares his unique ap…

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Customer Success Playbook S3 E45 - Cairo Marsh - AI and Empathy: Can Technology Truly Understand Your Customer? 10:46

14d ago10:46

10:46

Send us a text In this forward-looking Friday edition of the Customer Success Playbook, Cairo Marsh returns to round out his trilogy of episodes with a critical discussion: can artificial intelligence enhance empathy in customer experience, or does it risk eliminating the human touch? Cairo, Roman, and Kevin dive into the real-world uses of AI in s…

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An Editor Tells Why Great Cues Get Cut! (with Biagio Messina)! 1:46:03

15d ago1:46:03

1:46:03

In this episode, veteran TV producer and editor Biagio Messina joins me to talk about how cues actually get used in real-world productions – and what composers can do to make their music easier to work with. Plus I feature a new uplifting corporate rock cue and give my thoughts on a TV Drama cue from 52 Cues member, James Oakden. Watch this episode…

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Customer Success Playbook S3 E44 - Cairo Marsh - Building Cross-Cultural Customer Connections That Stick 12:06

16d ago12:06

12:06

Send us a text In this midweek edition of the Customer Success Playbook, Cairo Marsh returns to the mic to explore the layered world of empathetic marketing across cultures. From the Bronx to Tokyo, Cairo's lived experience adds a global lens to his practical insights on designing connection-first marketing strategies. He unpacks how empathy drives…

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Customer Success Playbook S3 E43 - Cairo Marsh - Empathy is the New ROI 8:11

18d ago8:11

8:11

Send us a text This episode of the Customer Success Playbook welcomes Cairo Marsh, Founder and Executive Partner of Relative, for a thought-provoking conversation on empathy-led marketing. Cairo shares his top tip for organizations seeking to harness empathy as a competitive advantage: focus on value at every touchpoint. From Patagonia's purpose-dr…

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#358: Sean Bell's Journey: 13,964 Kilometres and A World Record Around Australia 46:14

19d ago46:14

46:14

In this electrifying episode of Energetic Radio, join hosts Dale Sidebottom and Paul Campbell as they welcome back the incredible Sean Bell, a true testament to human endurance and grit. In his first appearance on the podcast, Sean wowed listeners with his daring feat of 50 marathons in fifty days. Now, fresh off his monumental achievement of runni…

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Customer Success Playbook Podcast S3 E42 - Shep Hyken - AI, Fear, and Friction 9:38

21d ago9:38

9:38

Send us a text In the final episode of this powerful three-part series, the Customer Success Playbook Podcast welcomes back Shep Hyken for a forward-looking discussion on AI's role in customer experience. From customer trust and chatbot misfires to the fear of messing up (FOMU), Shep breaks down the opportunities and pitfalls of artificial intellig…

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These Climbers Made the Summit of Expedition 52! 1:21:37

22d ago1:21:37

1:21:37

In this episode, I’m joined by composers who completed the 2024 Expedition 52 composer quest – a year-long challenge to write one cue and give one piece of feedback every single week. We talk about what they learned, how they stayed motivated, and how consistency helped them grow! Plus, I’m sharing a new positive ambient drone cue and I'm reviewing…

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Customer Success Playbook Podcast S3 E41 - Shep Hyken - The Hidden ROI of Convenience 12:06

23d ago12:06

12:06

Send us a text In this value-packed episode of the Customer Success Playbook podcast, Shep Hyken returns for Part 2 of our three-part series to address the billion-dollar question: How do companies balance price sensitivity with the growing demand for exceptional customer experiences? From mentalism to magic moments, Shep draws surprising parallels…

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The Art of Collaboration in Digital CS with Holly Goodliffe | Episode 096 36:53

24d ago36:53

36:53

Digital CS consultant Holly Goodliffe joins the Digital CX podcast to share her journey from the nonprofit world to tech leadership and discuss the evolving role of digital CS in complex, stakeholder-rich environments. She and Alex explore how simplifying digital engagement, deploying timely CTAs, and adopting a Scrum mindset can empower teams to d…

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Customer Success Playbook S3 E40 - Shep Hyken - Why "Fine" is a Four-Letter Word in Customer Experience 8:23

25d ago8:23

8:23

Send us a text Get ready for a masterclass in customer service strategy with the legendary Shep Hyken. In this milestone episode of the Customer Success Playbook podcast, Shep breaks down key takeaways from his newly released "2025 State of Customer Service and CX" report. Discover why being merely "fine" won't cut it anymore, how consistency trump…

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#357: Boosting Creativity: The Power of Boredom and Curiosity 29:07

26d ago29:07

29:07

In this episode of Energetic Radio, join hosts Dale Sidebottom and Paul Campbell as they delve into an array of lively topics designed to bring joy and excitement to your day. From celebrating an impressive first term filled with impactful programs in schools to sharing insights on embracing creativity through boredom, this episode is packed with v…

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Customer Success Playbook S3 E39 - Matt LeMay - AI Is Not a Strategy 12:34

28d ago12:34

12:34

Send us a text In the finale of our three-part series, Matt LeMay takes on the tech world's shiniest object: artificial intelligence. From summarizing meeting notes to influencing million-dollar decisions, AI is here to stay. But Matt warns against using AI as a goal unto itself. Product teams must ground their experimentation in business logic—or …

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They Went From Returns to Real Placements (with Michael Reschke)! 1:16:40

29d ago1:16:40

1:16:40

Michael and Yuka Reschke were doing everything right… but still felt stuck. In this episode, we talk about what changed, how they found their lane, and how they pushed through when quitting seemed easier. Plus, I’m sharing a new epic rock collaboration and I'm reviewing an emotional cinematic cue from 52 Cues member, Simon Armitage. Watch this epis…

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Customer Success Playbook S3 3E8 - Matt LeMay - Defining Impact When Everyone Disagrees 14:19

1M ago14:19

14:19

Send us a text In part two, the gloves come off. Kevin and Roman dive into the chaos of defining impact across diverse teams with Matt LeMay. From freemium metrics to ROI confusion, Matt exposes why so many organizations fail to align on what "impact" actually means. This episode is your backstage pass to better collaboration and smarter goal setti…

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Customer Success Playbook S3 E37 - Matt LeMay - From Feature Factory to Business Driver 9:11

1M ago9:11

9:11

Send us a text We kick off this powerhouse three-part series with Matt LeMay, author of Impact First Product Teams. In this episode, we challenge the default mindset of "shipping features" and dig into how product teams can align closely with business-level outcomes. Matt lays down his number one tip for product leaders: set goals that are both hig…

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#356: From Little Things, Big Things Grow: A Journey of Community Impact 32:09

1M ago32:09

32:09

Welcome back to another exciting episode of Energetic Radio with your hosts, Dale Sidebottom and Paul Campbell. This week, we're diving into a celebration as Dale returns from a holiday marking his fortieth birthday. But it's not just personal milestones we're highlighting. We reminisce about an inspiring week, featuring a heartwarming encounter wi…

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Customer Success Playbook S3 E36 - Ken Sandy - AI Will Revolutionize the Skills PM's Need 18:35

1M ago18:35

18:35

Send us a text It’s AI Friday on the Customer Success Playbook! In this forward-looking finale of our three-part series with Ken Sandy, we explore how artificial intelligence is reshaping product leadership. From discovery and prototyping to ethical decision-making and team collaboration, AI is not just changing the tools—it's changing the very ski…

1
This Dramedy Cue Gets Placed Over and Over! 58:44

1M ago58:44

58:44

In this episode, I’m breaking down one of my most placed cues to show what makes a great dramedy cue – and why this quirky genre continues to deliver consistent placements. Plus, I’m sharing a new introspective piano cue and reviewing a modern electro funk cue from 52 Cues neighbor, Corey Dee! Watch this episode on YouTube! https://youtu.be/MmAFNkR…

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129: Why OT Cybersecurity Isn't a One-Tool Problem: Insights to be discussed at Level Zero 14:48

1M ago14:48

14:48

In this insightful episode of the (CS)²AI Podcast, host Derek Harp welcomes Jay Gignac, Vice President of Sales at FoxGuard Solutions, (CS)²AI Fellow and a passionate OT cybersecurity evangelist. The conversation centers around some of the most pressing challenges in the control systems industry—asset visibility, patch management, and community col…

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Customer Success Playbook S3 E35 - Ken Sandy - Solve Meaningful Customer Problems 17:20

1M ago17:20

17:20

Send us a text In this dynamic midweek episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon are back with product leadership veteran Ken Sandy. This time, Ken tackles one of the most pressing challenges in modern product management: how to juggle the urgent demand for quick wins with the strategic need for long-term customer val…

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Customer Success Playbook S3 E34 - Ken Sandy - Persuasive NOT Positional Power 10:47

1M ago10:47

10:47

Send us a text In this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with Ken Sandy, author of The Influential Product Manager, to uncover the secret sauce behind leadership without formal authority. Ken draws on 25 years of product leadership to explain why "leading through influence" isn't just a survival…

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#355: Transforming School Culture: Empowering Student Leaders Through Play-Based Learning at Keilor Views Primary School 26:25

1M ago26:25

26:25

Welcome back to another exciting episode of Energetic Radio! In Episode 355, hosts Dale Sidebottom and Paul Campbell take us on an inspiring journey as they delve into the world of student leadership and well-being at Keilor Views Primary School. This week, they found themselves unexpectedly swept into an opportunity to participate in the school's …

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Customer Success Playbook S3 E33 - Gilad Shriki - FunnelStory Customer Interview AI Friday 9:34

1M ago9:34

9:34

Send us a text Let’s demystify the magic behind streamlined customer success operations. In this episode of the Customer Success Playbook podcast, Kevin Metzger sits down with Gilad Shriki from Scope to unpack their strategic integration of FunnelStory. They dive into privacy-first data management, lightning-fast time-to-value, and how AI is reshap…

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Customer Success Playbook S3 E32 - Gilad Shriki - FunnelStory Customer Interview Big Question 12:03

1M ago12:03

12:03

Send us a text In this engaging episode of the Customer Success Playbook Podcast, host Kevin Metzger sits down with Gilad Shriki from The Scope to explore how FunnelStory is transforming customer success operations. With seamless integration capabilities and a robust automation-first approach, FunnelStory is setting a new standard for customer succ…

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Start Where You Are: Small Steps to Success with Justin Neal | Episode 95 33:43

2M ago33:43

33:43

Justin Neal, a digital customer success expert with a long pedigree in operations, joins the show to break down the fundamentals of digital CS, the power of operational alignment, and how teams can drive impact with limited resources. He and Alex discuss starting small with automation, the key to a successful first 30 days in CS, and standout examp…

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Customer Success Playbook Podcast 31 7:56

2M ago7:56

7:56

Send us a text Summary: Dive into an engaging conversation with Gilad Shriki, Co-founder of Descope, as he shares transformative insights on leveraging FunnelStory to optimize customer journey visibility. Learn how understanding customer data can shape strategic decisions and drive impactful customer success initiatives. This episode offers a deep …

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#354: Teaching Resilience & Strategic Thinking Through the Classic Game Connect Four 32:07

2M ago32:07

32:07

Welcome to Episode 354 of the Energetic Radio podcast, brought to you by The School of Play! Join your hosts, Dale Sidebottom and Paul Campbell, as they lead you into a world where play, joy, and connection take centre stage. In this episode, Dale and Paul dive into the essence of embracing the beginner's mindset, the importance of resilience, and …

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Customer Success Playbook S3 E30 - Marcelo Calbucci - AI Friday and PRFAQ 12:29

2M ago12:29

12:29

Send us a text Summary: In the finale of their insightful series, the Customer Success Playbook podcast hosts Roman Trebon and Kevin Metzger engage with Marcello Calbucci to unpack how AI is influencing the PR FAQ framework. Marcello shares key strategies on leveraging AI for research and feedback while cautioning against over-reliance that may ero…

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Stop Overthinking Chords with This Simple Tool! 1:07:32

2M ago1:07:32

1:07:32

Struggling with chord choices or feeling overwhelmed by music theory? I’m sitting down with Chordii co-founder Ian McClellan to talk about how this simple tool can help take the guesswork out of harmony. Plus, I’m sharing a new intrigue with hope cue and reviewing a pulsing tension cue from 52 Cues Family member Daniel Rose. Watch this episode on Y…

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Customer Success Playbook S3 E29 - Marcelo Calbucci - Strategy Focus 11:02

2M ago11:02

11:02

Send us a text Summary: In this engaging episode of the Customer Success Playbook podcast, hosts Kevin Metzger and Roman Trebon continue their deep dive with Marcello Calbucci, exploring how organizations can successfully integrate the PR FAQ framework. Marcello shares strategies for overcoming resistance to change, emphasizes the importance of wri…

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Customer Success Playbook S3 E28 - Marcelo Calbucci - PRFAQ 8:23

2M ago8:23

8:23

Send us a text Summary: In this dynamic episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger sit down with Marcello Calbucci, technologist, innovator, and author of the PR FAQ framework. Together, they unpack how Amazon's Press Release and Frequently Asked Questions method fosters innovation and sharpens strategic …

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#353: Time Management and Strategy: Amanda Lecaude's Guide for Life Success 40:14

2M ago40:14

40:14

Welcome back to another enlightening episode of Energetic Radio, where we explore topics to empower your life with practical tools and tips. Today, we're thrilled to have Amanda Lecaude, the founder of organisingschools.com.au, join hosts Dale Sidebottom and Paul Campbell for an engaging discussion. Amanda, a passionate advocate for equipping stude…

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Customer Success Playbook S3 E27- David Singer - AI and The Customer Experience 8:39

2M ago8:39

8:39

Send us a text Summary: Get ready for an electrifying AI Friday as hosts Roman Trebon and Kevin Metzger wrap up their three-part series with AI expert David Singer. In this episode, the trio dives deep into how AI is reshaping customer experience, employee satisfaction, and business outcomes. From real-world success stories to a visionary look into…

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Can Samples Save This Hip-Hop Cue? 49:57

2M ago49:57

49:57

Sometimes a cue just needs a little extra something, so in this episode, I’m jumping into the DAW, opening up Splice and Serato Sample, and showing my real-time process for using loops, one-shots, and sample chopping to enhance a hip-hop cue. Plus, I feature my last Modern Comedy cue and I share my thoughts on a reflective piano cue from 52 Cues Fa…

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Customer Success Playbook S3 E26 - David Singer - Automation Balancing Act 9:00

2M ago9:00

9:00

Send us a text Summary: In this episode of the Customer Success Playbook podcast, Kevin Metzger and Roman Trebon sit down with David Singer, Global VP at Variant, to tackle a question that’s top of mind for every organization: How do you balance automation and human connection? From chatbots to IVRs, David shares invaluable insights into how busine…

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Turning Written Customer Feedback into Meaningful Action for Your Brand | Episode 094 19:22

2M ago19:22

19:22

Are you leveraging customer feedback for growth and improvement? In this episode of the Digital CX Podcast, we explore how to transform customer feedback into actionable insights. We discuss the importance of responding to written feedback, especially in the realm of NPS surveys, where qualitative insights can reveal more than numeric scores ever c…

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Customer Success Playbook S3 E25 - David Singer - Human Touch in Customer Support 8:51

2M ago8:51

8:51

Send us a text Summary: How do you strike the perfect balance between automation and human connection in customer service? In this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with David Singer, Global VP at Verve, to explore the critical role emotional intelligence (EQ) plays in customer interactions. Dav…

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#352: Late Start, New Beginnings: Energetic Radio Returns with Dale and Paul 29:38

2M ago29:38

29:38

Welcome back to Energetic Radio! In Episode 352, hosts Dale Sidebottom and Paul Campbell kick off the year 2025 with an exciting discussion despite a late start to the season. They've been busy behind the scenes with a whirlwind of projects, including a new family-centric membership portal and two upcoming book releases designed to inspire play and…

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Customer Success Playbook S3 E24 - Martin Vogel - AI Predictive Insights 8:06

2M ago8:06

8:06

Send us a text Summary: Welcome to the final installment of our three-part series with Martin Vogel on the Customer Success Playbook Podcast! This week, we dive into the transformative role AI plays in global support frameworks—particularly in the hardware plus SaaS world. AI isn't just a buzzword; it's changing the way businesses handle predictive…

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7 Keys to Great Collaborations 1:20:26

2M ago1:20:26

1:20:26

Teaming up with other composers not only lightens the workload, it pushes you creatively and can open doors to opportunities you wouldn’t have on your own. But collaboration only works when it’s done right, so today we’re talking about seven keys to successful co-writing and how to make sure your next collab is a win-win. Plus, we listen to another…

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