Best Cs Tools Podcasts (2025)

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Voice to Value: I Used ChatGPT Voice to Help Build an Automation | Episode 099 21:03

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9h ago21:03

21:03

In Episode 99, I do something a little different: I take you behind the scenes as I use ChatGPT in voice mode to design a real automation from start to finish. The goal? Build an internal chatbot for product and engineering that’s trained on CX call transcripts stored in Gong, so teams can ask targeted questions (“What’s frustrating customers in Mo…

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How To Actually Speak With Clarity & Intelligence w/ Communication Expert Michael Chad Hoeppner 1:17:24

1d ago1:17:24

1:17:24

We all know the saying and the truth of how much we judge a book by its cover. I feel it is a dramatic metaphor for much of humanity. And I don’t minimize it either. I feel it’s our responsibility to address our “book covers.” I feel we are in a culture that gives a lot of attention to physical aesthetics. Whether it’s how we look or the car we dri…

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#368: Finding Your Balance: Projects, Burnout, and the Power of Paint 28:04

2d ago28:04

28:04

In Episode 368 of Energetic Radio, hosts Dale Sidebottom and Paul Campbell are back after a much-needed hiatus. This week, they delve into what it means to juggle the demands of business, personal life, and self-care, reflecting on one of their busiest term yet and what it taught them about boundaries, burnout, and reassessing priorities. Dale shar…

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What Is True Influence & How Can You Increase Yours w/ Yale Professor Zoe Chance 1:10:44

4d ago1:10:44

1:10:44

Here are three very popular topics that I don't think that many people are really driven by; Sell! Control! Lead! My experience however, is we all desperately want the ability to positively influence other people. We have people we care about. A world we care about. We have ideas and solutions we care about for addressing the pain and suffering in …

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124. How to Read the Bible for the First Time: Tips, Tools & a Starting Point (And What to Avoid) 21:18

6d ago21:18

21:18

Are you new to faith and ready to open your Bible, but not sure where to start? In this episode, I’ll walk you through five practical tips to make your Bible reading simple, enjoyable, and life-giving. From choosing the right translation, to understanding how the Bible is organized, to knowing the best book to begin with (hint: it’s not Genesis!), …

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Director vs Doer: Staying Relevant and Thriving in the A.I. Era | Episode 098 15:27

7d ago15:27

15:27

In this episode, we dig into a shift I think is non-negotiable in today’s AI-first world: you must become the director, not the doer. Inspired by Dan Martell’s framework, we explore how AI should handle the execution — while you define the outcome, set constraints, and bring the human edge. I introduce the three pillars that separate average from e…

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Preparing Yourself To Survive The Inevitable Huge Losses of Life w/ Screenwriting Teacher Colin Campbell 1:23:45

8d ago1:23:45

1:23:45

In this world nothing can be said to be certain, except death and taxes". Said Benjamin Franklin. What are death and taxes? Arguably, losses. What is trauma and tragedy? I submit they are losses. And I feel we generally go about our lives, day in and day out, trying to avoid losses. Hoping "that doesn't happen to me." And yet, it's going to happen.…

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The Psychology Of Connecting To Your Authentic Self w/ American Psychological Association President Dr Thema Bryant 1:00:59

11d ago1:00:59

1:00:59

Who is the authentic you? Some people feel like they remember being an authentic self at some point, and I feel many never experienced it. But I feel we all long to just be comfortable being us. What does that look like? How does it feel? Following is a conversation I had with Dr Thema Bryant. Thema is a clinical psychologist and professor of psych…

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123. Annnd We’re Back…. The Hard Truth: You Won’t Always Understand God’s Plan 22:03

13d ago22:03

22:03

💫 After 2 years away, I’m back on Finding Faith Above—sharing my faith journey, learning to listen to God, and helping new believers build faith. In this episode, I’m sharing why I stepped away, what God’s been teaching me in the silence, and how He is leading me to reboot this podcast from a whole new place of surrender. I’ll take you through my s…

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Unreasonable Hospitality & Magic Customer Moments at Scale | Episode 097 16:23

14d ago16:23

16:23

After a short hiatus, Alex is back—and he’s bringing some big energy and even bigger ideas to the Digital Customer Success podcast. In this solo episode, he shares a deeply personal and practical reflection on how we can create magical, human moments in our digital programs—at scale. Inspired by Will Guidara’s book Unreasonable Hospitality, Alex ex…

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The Force Continuum of Believing In Yourself w/ Texas A&M Prof Wendi Zimmer 1:13:03

15d ago1:13:03

1:13:03

I feel we are experiencing a schizophrenic time in our culture where we adamantly believe in our opinions and perspectives, but we have very little true belief in ourselves. We are increasingly insecure and fragile and thus offended and threatened by everything. People seem scared of other people and I’m concerned it belies an innate fear of themse…

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How You Act Trumps All - At Least At First w/ Andy Andrews 1:05:45

18d ago1:05:45

1:05:45

As you know I seldom talk about current events on this podcast. But a few years ago I did address one. It was the 2022 Oscars where actor Will Smith slapped comedian Chris Rock. I did not see it and didn’t pay much attention, but then I saw a public statement made by Andy Andrews that caught my attention. I’ve known Andy for some time and had him o…

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Just Breathe - Can We Really Alter Our Physical & Mental States By Doing Breathwork w/ Francesca Sipma 1:10:45

22d ago1:10:45

1:10:45

I breathe just to live. I walk to live. I eat, drink, and sleep to live. Is there a benefit to breathing more or differently than necessary? I walk more than necessary for my health and fitness and go so far as to run quite a bit. I don’t eat and drink more for my health but I eat better and drink better. I definitely sleep more than necessary for …

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The Voice in Our Head, Why It Matters, and How to Harness It w/ Professor Ethan Kross 1:08:51

25d ago1:08:51

1:08:51

We all know we have an inner voice, whether it speaks out loud, you write letters in your head like I do, or it’s just the constant stream of thoughts and feelings running amok at all times. A frequent directive is to shut the voice up or ignore it. One this is impossible, and two, that voice is there for a reason and the opportunity we all have is…

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Fawning: Our Appeasing & “Protecting” Others Is Hurting Us All w/ Dr. Ingrid Clayton 1:15:22

29d ago1:15:22

1:15:22

We all have a primary pattern of dealing with relational conflict. There are a scant few, in my experience, who do it with health and peace. The rest tend to fall into what psychologists have labeled, Fight, Flight, or Freeze tendencies. I’m not a fighter, and viewed myself as generally freezing in the moment of conflict, masked by thinking I was j…

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Getting What We Expect From Ourselves & How To Expect More w/ Anthony Trucks 1:08:38

1M ago1:08:38

1:08:38

The self-help and personal development world gives primary focus to increasing our performance so we can achieve greater successes in our lives. And it’s true we all are capable of more. Nobody is performing at their max capacity. But we won’t outperform the level of ability we believe about ourselves and all we have to go on is the proof of what w…

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Considering We Are The Matrix & It Is All A Mind Game To Generate A Feeling 40:17

1M ago40:17

40:17

A few nights ago I watched The Matrix with four of my younger kids after one said she didn’t remember ever seeing it. A group of my older kids had gotten together to watch it recently as well. I’m talking the 1999 movie starring Keanu Reeves. It depicts a concept where most humans are inert and simply plugged into a computer program living pretend …

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Rejecting “No Regrets” & Embracing Life Lessons w/ Dan Pink 50:09

1M ago50:09

50:09

“No regrets” is an American slogan along with “No Fear” and “Just Do It.” Yet more often than not we don’t “just do it,” having no fear is psychopathic, and having no regrets means you have no sorrow for ever hurting anyone or making a mistake. Regret is simply recognizing sadness or disappointment about something we did we wish we hadn’t, or we di…

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Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing Customer Experience with AI 9:37

1M ago9:37

9:37

Send us a text Dive into the rapidly evolving world of AI with Adrian Swinscoe as we wrap up our three-part series on how to keep AI from becoming just another buzzword. This episode unpacks the flood of AI tools hitting the market, the challenge of maintaining a human touch in customer experience, and strategies to avoid the dreaded “tech for tech…

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Can You Sell Happiness, Peace & Purpose If People Really Do Not Want It 35:18

1M ago35:18

35:18

I’ve spent a lifetime doing. Achieving and building and creating and adding. And now I find that what I most want is peace. I’m 54 and I’m tired. Not physically tired. But emotionally. The past four years have been a time of deconstructing and dismantling and letting go of most everything I held dear. I have encountered the most difficult time of m…

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Your Calling Is Not One Role & What Is A Calling w/ Career Expert Dan Miller 58:34

2M ago58:34

58:34

I have done a number of podcasts on calling, but as I don’t believe anyone has the definitive definition of what a calling is and what your’s might be, I am a fan of a continued discussion with various experts. I spent many years talking about calling and purpose as some holy grail discovery. Even as I did so many different things vocationally and …

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Customer Success Playbook Podcast S3 E71 - Adrian Swinscoe - Unlocking Value in Customer Journeys 9:17

2M ago9:17

9:17

Send us a text Ready to inject some punk spirit into your customer experience? In this episode of the Customer Success Playbook, Adrian Swinscoe joins Roman Trebon to explore the delicate art of reducing friction without losing that vital human touch. From the bustling cultural tapestry of Edinburgh’s Fringe Festival to personal tales of rock climb…

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Who Is Creative (Some More Than Others) & How To Go From Creativity To Delivering A Performance Or Product w/ Zorana Ivcevic Pringle 1:18:23

2M ago1:18:23

1:18:23

Do we all have some creative ability in us? Yes. Can we learn and grow to be more creative? Yes. Should we all be living as “creatives?” I question this. But what creativity we have, whether it’s art, ideas, businesses, innovations, or solutions to problems, how can we best go from the idea or concept, to actually doing and delivering something? I …

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Use Your Platform For Influence & Express Your Authentic Self w/ Outer Banks Actress Brianna Brown Keen 1:05:15

2M ago1:05:15

1:05:15

In my experience almost everyone has a platform that provide the possibility and opportunity of influence. As a parent, as a spouse, if you work with other people, if you are involved in athletics or go to church, if you’re in school and more. Basically with anyone you are in consistent communication and/or proximity. Though to have influence you m…

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How To Transition Through The Most Difficult Endings Of Your Life 52:32

2M ago52:32

52:32

I’m tempted to start by saying, “If you’ve ever gone through a significant transition…” but I’m not going to. I bet everyone listening has had something end that they didn’t choose, and chances are 99.9% that you didn’t come through unscathed. In this episode I’m going to share a message that has been a guiding light to me in recent, difficult time…

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Customer Success Playbook Podcast S3 E70 - Adrian Swinscoe - Data and Customer Storytelling 8:14

2M ago8:14

8:14

Send us a text Ready to shake up your customer experience approach with some no-fluff, straight-to-the-point wisdom? In this episode, Adrian Swinscoe – author of *Punk CX* and *How to Wow* – joins Roman Trebon to deliver a masterclass on how real, actionable data combined with firsthand customer stories can transform your CX from good to unforgetta…

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Harnessing The Past, The Present, & What Is Going Right In Our World w/ Positive Psychologist Niyc Pidgeon 1:04:37

2M ago1:04:37

1:04:37

Therapy gives much focus to our past, where modern day success coaching is focused primarily on the future. I advocated coaching and had no interest in the past. That is, until I realized I wanted to understand why I kept repeating the same patterns. Today I feel both are needed in order to better understand ourselves. In the field of positive psyc…

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Will A Better World Really Benefit Us & If Not - What Actually Will w/ Soren Gordhamer 1:22:18

2M ago1:22:18

1:22:18

Welcome. I'm Kevin Miller and this is a podcast for your personal evolution. In this episode Will A Better World Really Benefit Us & If Not - What Actually Will I’ve struggled with technology and conveniences and efficiency for a long time. All our human advancements with tech and now AI and such are promoted as if they will finally make everything…

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#367: What You Avoid Controls You: Embracing New Challenges, Connection & Growth 25:09

2M ago25:09

25:09

Welcome back to Energetic Radio! In Episode 367, hosts Dale Sidebottom and Paul Campbell return to the bunker after a busy stretch and bring heartfelt stories, practical insights, and a burst of encouragement for anyone looking to add more joy and fulfilment to their life. In This Episode: Book Impact: Dale and Paul celebrate the incredible reach o…

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The Strategy That Outperforms Talent Or Hard Work w/ Psychologist Ron Friedman 57:33

2M ago57:33

57:33

The two primary ingredients we think of in regards to success is talent and hard work. We tend to believe greatness comes from having above average talent and putting in your 10,000 hours. Yet if we audit everyone who has achieved relative success, we find many, maybe even most, do not have either of these. So what did they do? They just figured ou…

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Try Replacing All Your “Goals” With “Experiments” To Make Real Progress w/ Anne-Laure Le Cunff 1:09:37

2M ago1:09:37

1:09:37

We as humans tend to look at most everything with a linear perspective. Like every day and our lives are a straight trajectory that is either getting better or worse, depending on the day. We look at our desires as goals and work towards them sequentially, expecting to get closer every day on this so-called, straight line. My guest in this episode …

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What Type Of Work Truly Inspires You w/ Jonathan Fields 1:15:03

2M ago1:15:03

1:15:03

This is not about working at your passions, or as my Dad, Dan Miller was famous for, finding the work you love. This is more about the tasks and activities you are engaging with in whatever work you are doing. Think about it like a football team. They are all playing football but they aren’t all playing the same position. So in the daily work you d…

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Customer Success Playbook S3 E69 - Gayle Gorvett - Scaling AI Governance Without Killing Innovation 22:24

2M ago22:24

22:24

Send us a text How do you build AI governance that scales without becoming the innovation police? In our final conversation with tech lawyer Gayle Gorvett, we tackle the ultimate balancing act facing every organization: creating robust AI oversight that moves at the speed of business. From shocking federal court rulings that could force AI companie…

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Understanding What The Extraordinary Relational Tool Of Validation Is & Is Not w/ Caroline Fleck 1:17:39

3M ago1:17:39

1:17:39

As you may have heard on previous episodes here, I’ve grown a distaste for the concept of validation. It seems everyone wants to talk about their feelings and perspectives and then claim their right to be validated, even if their feelings and perspectives are incredibly misguided and harming themselves and others. I began putting my focus on self-v…

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What Does It Take To Really Transform Ourselves w/ Tuesdays With Morrie author Mitch Albom 1:04:38

3M ago1:04:38

1:04:38

The answer? I fervently believe there is no one answer. After a lifetime pursuing personal performance and human potential, I struggle with anyone who claims to have a so called solution for what it takes to transform us. But, are there principles? And can we gain understanding of core concepts that are nuanced from one person to another? This I do…

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Customer Success Playbook S3 E68 - Gayle Gorvett - Who's Liable When AI Goes Wrong? 12:38

3M ago12:38

12:38

Send us a text When AI systems fail spectacularly, who pays the price? Part two of our conversation with global tech lawyer Gayle Gorvett tackles the million-dollar question every business leader is afraid to ask. With federal AI regulation potentially paused for a decade while technology races ahead at breakneck speed, companies are left creating …

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How Music Can Enhance Our Emotions & Elevate Our Experience Of Life w/ Sara Leila Sherman 1:17:32

3M ago1:17:32

1:17:32

My only family heirloom is my Dad’s 1960s stereo console he had at boarding school. As a kid my parents listened to the music of that time and I’ll always have a special place for the likes of Barbra Striesand, The Bee Gees, and James Taylor. Around the age of seven a family friend gifted me with a transistor radio and though I had a couple dogs, m…

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#366: Building Trust, One Marble at a Time with Craig Randall 39:44

3M ago39:44

39:44

In Episode 366 of the Energetic Radio Podcast, hosts Dale Sidebottom and Paul Campbell welcome Craig Randall, a global educator, consultant, and pizza enthusiast, to the show. Craig has served as a teacher and principal around the world, in Asia, the Middle East, South America, and beyond, bringing unique cultural and leadership insights to the fie…

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Upgrade The Soundtracks That Most Influence Your Life w/ Jon Acuff 56:57

3M ago56:57

56:57

In the past year and a half much of my research on personal evolution has been around the concept of reality and how we perceive it, or rather, how we do not perceive it. As I gear up to offer you some new and I feel revolutionary concepts, in this episode I’m replaying a conversation I had on the topic of reality, with best selling author Jon Acuf…

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How To Do Good In The World In A Way That Fits You & Actually Makes A Difference w/ Neil Ghosh 1:06:06

3M ago1:06:06

1:06:06

One of the greatest joys and fulfillments of life is helping another person. Not through the base obligations we have to family, but to reach out when we don’t have to and help lift another person up. But I find two problems that arise for most all of us; we don’t know where to plug in to really help others and when we do happen to see opportunitie…

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Customer Success Playbook S3 E67 - Gayle Gorvett - AI Governance Essentials 10:02

3M ago10:02

10:02

Send us a text Ready to navigate the complex world of AI governance without getting lost in legal jargon? This episode delivers a masterclass in building ethical AI frameworks that actually work for your business. Global tech lawyer and fractional general counsel Gayle Gorvett breaks down the essential guardrails every company needs before diving h…

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#365: Milestones & Meaning: Celebrating Play, Purpose, and Partnership 30:05

3M ago30:05

30:05

This week's episode of Energetic Radio is a special celebration of milestones, meaningful moments, and making a difference. Hosts Dale Sidebottom and Paul Campbell are positively buzzing as they mark a serendipitous alignment: the release of their new book "365 Days of Play" and the show's 365th episode, pure fate! Dale and Paul reflect on the book…

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How To Harness The Power Of Invested Feedback Like The Inklings - C.S. Lewis - J.R.R. Tolkien - w/ Diana Pavlac Glyer 52:52

3M ago52:52

52:52

Most people have heard of The Inklings, the informal literary discussion group based in Oxford, England in the 1930s and 1940s, known for fostering the writing and development of fantasy and other genres and specifically the greatest writings, and friendships, of authors such as C.S. Lewis and J.R.R. Tolkien, of The Chronicles of Narnia and Lord of…

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Customer Success Playbook Podcast S3 E66 - Jake McKee - AI Experience Design 14:41

3M ago14:41

14:41

Send us a text The final episode of this transformative series tackles the ultimate challenge: scaling AI experiences without sacrificing empathy. Jake McKee reveals why most companies approach AI transformation backwards—focusing on tools instead of relationships, replacement instead of enhancement. This customer success playbook episode demonstra…

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Find Out When & Why You Respond As An Adult vs Reacting As A Child w/Michelle Chalfant 1:28:39

3M ago1:28:39

1:28:39

Most of us think of ourselves as adults. But how often are we reacting and functioning with a lesser level of maturity and wisdom than we’d like? Than what is productive? My guest in this show is licensed therapist and holistic life coach, Michelle Chalfant. She has developed a psychological model called, The Adult Chair. She hosts a very popular p…

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How Do I Get My Own Attention? w/ Amishi Jha 1:02:28

3M ago1:02:28

1:02:28

There is a lot of content out these days about attention, attention spans, and distraction. What is with the seemingly dramatic deficit we have with attention? I know for myself, I seem to look for distraction and struggle to focus, even when I’m greatly interested in what I’m working on. I make it harder for myself when I have access to all my int…

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Customer Success Playbook Podcast S3 E65 - Jake Mckee - Community VS Data Driven Road Map 18:32

3M ago18:32

18:32

Send us a text What happens when passionate customer feedback clashes with cold, hard data? Jake McKee tackles this age-old product dilemma with wisdom earned from years at Lego and building communities for Fortune 500 brands. This episode of the customer success playbook reveals why treating community building as relationship development—not just …

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8 Steps to Connect & Create Chemistry (or not) w/ Deep Listening Expert Emily Kasriel 1:11:14

4M ago1:11:14

1:11:14

I find there are few things as intoxicating as someone who is really interested in you. You feel they care about you, they value you, and they are curious to hear about you. This is something you can define and do, if you understand the key components. So I have an expert on listening with us. But before I introduce them, one issue that stuck out t…

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#364: Small Acts, Big Impact: How Kindness and Support Shape Our Journeys 29:29

4M ago29:29

29:29

Welcome back to Energetic Radio! In this uplifting episode, host Dale Sidebottom and co-host Paul Campbell dive deep into the power of kindness, gratitude, and the meaningful connections that shape our lives. Fresh from facilitating workshops, Dale and Paul reflect on the infectious energy of public speaking, the joy of giving back, and the ripple …

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Connecting Your Work To Your Personal Mission w/ Former Chipotle Co-CEO Monty Moran 1:15:23

4M ago1:15:23

1:15:23

Monty Moran is the former Co-CEO of Chipotle. He joined them when they had 8 stores and left after they had over 2,500 and their valuation grew from a few million to $23 billion over his decade with the company. This isn’t a podcast about business though. I had Monty on the show because he cites his main key to the success from having one-on-one co…