Best User Onboarding Podcasts (2026)

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S9E8 - Unified Commerce & AI ft. Jigar Dafda, CPTO at Fynd 42:24

Play Pause

3d ago42:24

42:24

In this episode of the SaaS Sessions podcast, Sunil Neurgaonkar sits down with Jigar Dafda, Chief Technology & Product Officer at Fynd, to unpack how AI is fundamentally reshaping e-commerce in India. From conversational commerce and hyper-personalization to autonomous back offices and AI-driven customer support, this conversation cuts through the …

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7 Ways to Tighten Up Your Mobile App Onboarding and Boost Activation 8:52

2M ago8:52

8:52

Struggling to keep users engaged with your mobile app? You are not alone. Every year, thousands of apps lose more than half of their new users within the first week. The problem usually is not the idea or the design. It is the onboarding experience. In this episode of Absolutely, host Ken Vermeille, a seasoned developer, founder, and mobile onboard…

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S9E7 - From Clicks to Conversations ft. Tom Drummond, Founder & Managing Director at Heavybit Industries 43:37

3M ago43:37

43:37

Tom Drummond, founder and managing director at Heavybit Industries, dissects the seismic shift from graphical interfaces to conversational AI—and why most SaaS companies are thinking about it wrong. This isn't about adding chatbots to legacy products. It's about fundamentally rethinking what software means when voice becomes the primary interaction…

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S9E6 - The Future of Intelligent Agents in SaaS ft. Bhaskar Roy, Chief of AI Products and Solutions at Workato 39:41

3M ago39:41

39:41

Bhaskar Roy, Chief of AI Products and Solutions at Workato, breaks down the fundamental shift from app-centric thinking to agent-first architecture. This conversation cuts through the AI hype to reveal how enterprises are moving beyond simple content generation to deploy agents at the core of business processes—from quote-to-cash workflows to IT he…

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S9E5 - Building AI Into SaaS the Right Way: Lessons from Megh Gautam, Former CPO at Crunchbase 36:35

4M ago36:35

36:35

Every SaaS company is racing to “add AI,” but most are doing it wrong. In this episode, Megh Gautam, Former Chief Product Officer at Crunchbase, reveals the hard truths behind building AI into established SaaS products. From avoiding hype-driven features to building trust through data quality and transparency, Megh shares how Crunchbase rolled out …

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HighLevel Masterclass / SaaS Masterclass w/ John Bermudez 1:28:06

7M ago1:28:06

1:28:06

By Timur Sabir

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Killing Churn in HighLevel SaaS Businesses w/ Azhar Siddiqui 58:18

7M ago58:18

58:18

By Timur Sabir

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Make More Money WITHOUT More Customers w/ Spencer Harman 1:04:51

7M ago1:04:51

1:04:51

By Timur Sabir

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Sell SaaS Mastery Workshop w/ Andy Audate 1:26:52

7M ago1:26:52

1:26:52

By Timur Sabir

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Level-up Your SaaS Company with GoCSM w/ Jenna Leadingham 51:02

7M ago51:02

51:02

By Timur Sabir

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HighLevel Journey, Customer Success, and SaaS Strategies w/ Shawn Greenway 59:11

7M ago59:11

59:11

In this podcast, Tim and Shawn discuss their journey with the HighLevel platform and how it helped shape GoCSM, a powerful tool for customer success management. Tim shares insights from years of experience in the SaaS world, explaining how GoCSM was developed to support agencies in managing customer success, reducing churn, and improving client ret…

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S9E4 - From Community to Capital ft. Max Altschuler, General Partner at GTMfund 40:22

8M ago40:22

40:22

In this powerhouse episode, Max Altschuler - founder of Sales Hacker, former VP of Marketing at Outreach, and now General Partner at GTMfund - breaks down what it takes to build and scale B2B SaaS companies with speed and substance. Max shares his journey from being an early-stage operator to becoming a SaaS investor, unpacking the real mechanics b…

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How to Reduce Churn for HighLevel SaaS Agencies Using GoCSM w/ Nipun Syal 1:08:03

7M ago1:08:03

1:08:03

In our very first episode, we sit down with Tim Sabir, founder of GoCSM, to talk about one of the biggest challenges facing SaaS agencies on HighLevel — churn. With 7+ years of experience helping local businesses grow through smart technology, Tim shares practical strategies for reducing churn, increasing product adoption, and building stronger cli…

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Marketing Channels vs Programs with Asia Orangio 50:14

8M ago50:14

50:14

Why should your marketing evolve into programs? In this episode, we talk to Asia Orangio, founder and CEO of DemandMaven. You'll learn about the five growth levers you can pull, why you might be doing OKRs wrong, how to know which marketing programs to double down on, and more. Visit our website for the detailed episode recap with key learnings. De…

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S9E3 - Cracking Early-Stage SaaS Growth ft. Jacob Bank, CEO of Relay.app 43:22

9M ago43:22

43:22

In this episode of the SaaS Sessions podcast, Jacob Bank, founder of Relay.app, shares his journey from academia to startup founder, discussing the challenges of building a product in the AI space. He emphasizes the importance of validating ideas, finding early customers, and experimenting with various marketing channels. Jacob also highlights the …

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The Impact Mindset with Connor Joyce 39:03

10M ago39:03

39:03

How can the Impact Mindset improve your product development process? In this episode, we talk to Connor Joyce, senior user researcher at Microsoft and author of Bridging Intention to Impact. You'll learn why you need to ask if your product is really working, the five success metrics for products, some approaches to collecting behavioral data, and m…

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Why Customer Success Needs a Hospitality Mindset with Em Wingrove 49:40

11M ago49:40

49:40

In this episode of Onboarding Therapy, Kim and Shareil sit down with Em Wingrove, Chief Experience Officer at Aptitude 8, to explore how customer success teams can apply a hospitality mindset to improve retention, build trust, and create effortless customer experiences. Highlights from the Episode: Why Customer Success Needs Hospitality – Em breaks…

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Bullseye Customer Research with Michael Margolis 29:47

11M ago29:47

29:47

How do you narrow down to your perfect customer? In this episode, we talk to Michael Margolis, UX Research Partner at Google Ventures. You'll learn about their bullseye customer sprint, the difference between an ideal customer profile and the bullseye customer, how to apply prototypes, and more. Visit our website for the detailed episode recap with…

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S9E2 - How AI is Revolutionizing Attribution for Modern GTM Teams ft. Deepinder Dhingra, RevSure 37:21

12M ago37:21

37:21

In this episode, we dive into the evolving landscape of B2B SaaS attribution with Deepinder Dhingra, Founder and CEO of RevSure.ai. DD shares insights from his 20+ years in enterprise software, analytics, and AI, unpacking how SaaS companies can harness AI-driven attribution to improve GTM strategies. He explores the challenges of attribution compl…

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Why Blaming Sales Doesn't Work: A Candid Chat with Arrows' Head of Sales, Grant Jones 38:07

12M ago38:07

38:07

In this episode of Onboarding Therapy, Kim and Shareil are joined by Grant, Head of Sales at Arrows, for a candid discussion about the unique dynamics between sales and customer success teams—and why their differences actually make organizations stronger. Highlights from the Episode: Different Personalities, Different Roles: Explore why certain per…

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S9E1 - Elevating Customer Onboarding for Revenue Growth ft. Sri Ganesan, CEO of Rocketlane 41:16

12M ago41:16

41:16

Episode Summary: Srikrishnan Ganesan, Founder, and CEO of Rocketlane, joins the SaaS Sessions Podcast to share actionable insights on customer onboarding—a crucial yet often overlooked driver of SaaS success. Sri dives deep into why onboarding sets the foundation for long-term customer satisfaction, retention, and expansion, and offers strategies t…

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Stop Worrying About Overwhelming Customers During Onboarding with Matthew Ruxton 33:44

1y ago33:44

33:44

In this episode of Onboarding Therapy, Kim and Shareil talk with Matthew Ruxton about his journey from implementation specialist to RevOps leader, challenging common misconceptions about customer onboarding along the way. Highlights from the Episode: The Overwhelm Myth: Matthew challenges the common fear of overwhelming customers and explains why u…

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Product SEO with David Pasztor 27:15

1y ago27:15

27:15

When should you start investing in product SEO? In this episode, we talk to David Pasztor, founder of UX studio and Ranking Raccoon. You'll learn why they built a platform for link collaboration, how to target transactional keywords, how they’re doing SEO for their own product, and more. Visit our website for the detailed episode recap with key lea…

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S8E14 - Unlocking Global Expansion ft. Lucas Lovell, VP of Product at Paddle 36:42

1y ago36:42

36:42

Lucas Lovell, VP of Product at Paddle, shares his journey from launching a startup in Australia to scaling a SaaS company in Europe. With a focus on global market expansion, Lucas discusses critical considerations for entering new geographies, leveraging local partnerships, and using payments infrastructure as a growth lever. Packed with actionable…

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The AI Wake-Up Call for Customer Success Teams with Daphne Costa Lopes 42:50

1y ago42:50

42:50

In this episode of Onboarding Therapy, Kim and Shareil sit down with Daphne Costa Lopes, Global Director for Strategic Accounts at HubSpot, to explore how AI is reshaping customer success—and why now is the time for teams to adapt. Highlights from the Episode: Why Customer Success Teams Can’t Ignore AI: Daphne explains the risks of falling behind a…

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S8E13 - How AI is Reshaping PLG and User Experiences ft. Satya Ganni, CEO at Userflow & Beamer 30:41

1y ago30:41

30:41

Episode Summary In this insightful episode of the SaaS Sessions Podcast, we down with Satya Ganni, the CEO and Founder of Userflow and Beamer. Satya shares his journey as a serial entrepreneur, having founded six companies before leading Userflow and Beamer, two innovative platforms revolutionizing user onboarding and product engagement. We dive in…

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Rethinking the Role of Customer Success: A Radical Take 41:46

1y ago41:46

41:46

In this episode of Onboarding Therapy, Kim and Shareil challenge the traditional structure of customer success (CS) teams. They discuss whether CS should remain tied to revenue-focused goals or shift closer to product development, potentially evolving into a "product success" function. This thought-provoking discussion dives into the challenges fac…

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Reducing Friction in Customer Onboarding with Ramli John 30:44

1y ago30:44

30:44

In this episode of Onboarding Therapy, Kim and Shareil welcome their first guest, onboarding expert and author Ramli John. Together, they dive into the nuances of friction in onboarding and how internal misalignment often becomes the root cause of a disjointed customer experience. Highlights include: Why internal misalignment on onboarding goals an…

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In-App vs. Human-Led Onboarding: Striking the Right Balance 21:18

1y ago21:18

21:18

In this episode of Onboarding Therapy, Kim and Shareil dive into a common debate in the onboarding world: Can in-app onboarding replace human-led onboarding? They explore the strengths and limitations of each approach and discuss how combining the two can create a more effective and scalable onboarding experience. Highlights include: Why some leade…

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Getting Leadership Buy-In: Proving the Value of Customer Onboarding 37:47

1y ago37:47

37:47

In Episode 2 of Onboarding Therapy, Kim and Shareil tackle the critical challenge of securing leadership support for customer onboarding. They share strategies to communicate onboarding’s impact on business goals and offer insights into making the case for better investment and buy-in. Highlights include: Why onboarding is often undervalued by lead…

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Aligning Sales and Onboarding: Building Better Handoffs and Feedback Loops 38:22

1y ago38:22

38:22

In the debut episode of Onboarding Therapy, Kim and Shareil explore the challenges of aligning sales and onboarding teams. They discuss common issues like mismatched incentives, misaligned goals, and poor handoff processes, all of which can impact the customer experience. Highlights include: Why sales and onboarding teams often feel at odds with ea…

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Storytelling in SaaS with Stephen Steers 39:06

1y ago39:06

39:06

How can you leverage storytelling in SaaS sales and marketing? In this episode, we talk to Stephen Steers, sales coach, consultant, and storyteller. You'll learn about why you should sell the outcome, how to choose the right story to tell, how to apply storytelling in your sales calls, and more. Visit our website for the detailed episode recap with…

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Managing Priorities with Harry Max 37:20

1y ago37:20

37:20

Are humans inherently bad at managing priorities? In this episode, we talk to Harry Max, speaker, coach, consultant, and author of Managing Priorities. You'll learn about the DEGAP process, the four approaches to prioritization, prioritization processes in large organizations, and more. Visit our website for the detailed episode recap with key lear…

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S8E12 - Building AWS for the Travel Industry ft. Sarosh Waghmar, Founder, Co-Chairman, & Chief Product Officer 32:34

1+ y ago32:34

32:34

Disrupting Travel with Spotnana: Sarosh Waghmar on Building the AWS for the Travel Industry In this episode, we hosted Sarosh Waghmar, Founder and Chief Product Officer at Spotnana. Sarosh shares his journey of over two decades in the travel tech industry and discusses Spotnana's mission to transform travel by creating an 'AWS for the travel indust…

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S8E11 - Building a Stellar Marketing Career ft. Bill Macaitis, Founder & CEO, SaaS CMO Pro, former CMO @Slack & @Zendesk 39:07

1+ y ago39:07

39:07

In this episode of the SaaS Sessions podcast, we hosted Bill Macaitis who is currently the founder & CEO of SaaS CMO Pro. SaaS CMO Pro helps you learn B2B SaaS and AI marketing with fun and easy-to-understand videos. Previously, Bill was the CMO at Slack and Zendesk. Before that, he held the title of SVP of Marketing at Salesforce. Bill shares his …

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Implementing Self-service SaaS with Franciska Dethlefsen 34:29

1+ y ago34:29

34:29

How do you plan and implement a self-serve option for your SaaS? In this episode, we talk to Franciska Dethlefsen, Head of Growth Marketing at Amplitude. You'll learn about their journey from being completely sales-led to launching a self-serve plan, how they approached pricing and packaging, how it all ties with their free plan, what channels they…

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S8E10 - Aligning Customer Success with Business Goals ft. Dan Herd, VP of Success at Outreach 25:57

1+ y ago25:57

25:57

In this episode of SaaS Sessions, we sit down with Dan Herd, VP of Customer Success at Outreach, one of the most popular sales engagement platforms. We dive deep into how Outreach leverages a "Desired Business Outcomes" (DBO) framework to align customer success strategies with the business goals of their clients. Dan also offers invaluable insights…

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Measuring Paid Media for SaaS with Barbara Galiza 35:37

1+ y ago35:37

35:37

How do you measure the effectiveness of your paid media campaigns? In this episode, we talk to Barbara Galiza, a growth and marketing analytics consultant. You'll learn about the three types of campaign performance metrics, how to manage attribution via multiple data sources, how companies are adapting to the recent focus on data privacy, and more.…

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S8E9 - Journey from India to the US ft. Thejo Kote 37:16

1+ y ago37:16

37:16

In this episode, Thejo Cote, founder and CEO of Airbase, shares his entrepreneurial journey, which spans over 15 years. From his early days in India to moving to the US in 2009, Thejo discusses how he founded Airbase, a procure-to-pay solution that simplifies corporate purchasing. He highlights the challenges and successes of growing a business in …

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PR Strategies for Founders with Sneha Saigal 30:08

1+ y ago30:08

30:08

What can SaaS founders do to jumpstart their PR strategy? In this episode, we talk to Sneha Saigal, co-founder of Geeks & Experts. You'll learn why it’s best to DIY your PR strategy in the early stages, why you should be thoughtful about your pitches, how PR experts tap into a founder’s story, and more. Visit our website for the detailed episode re…

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S8E8 - Navigating the Complexity of Enterprise ABM ft. Andy Ramirez, SVP of Marketing at Docker 39:58

1+ y ago39:58

39:58

In this episode of the SaaS Sessions podcast, we hosted Andy Ramirez, the Senior Vice President of Marketing at Docker to explore the complexities of Account-Based Marketing (ABM) within a Product-Led Growth (PLG) context. Andy shares his journey from a 'recovering engineer' to a seasoned marketing leader at top companies like AWS, Amazon Prime, Sm…

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S8E7 - Building Across Borders ft. Joe Aurilia, SVP of Operations at Cyware 35:54

1+ y ago35:54

35:54

In this episode of the SaaS Sessions Podcast, we hosted Joe Aurelia, Senior Vice President of Operations at Cyware, who shares his extensive journey in scaling businesses globally. Joe discusses his transition from heavy applications to SaaS, his role in growing Cyware from two to seven countries, and the challenges and strategies in managing remot…

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Hybrid Messaging Approach with Carolyn Beaudoin 47:48

1+ y ago47:48

47:48

How do you develop your messaging to serve multiple segments at once? In this episode, we talk to Carolyn Beaudoin, co-founder of Boxcar Agency. You'll learn about their Hybrid One Reader approach, tips for structuring your homepage and dedicated solution pages, how to use customer call recordings as copywriting material, and more. Visit our websit…

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S8E6 - Landmines in the Launchpad ft. Anupam Rastogi, GP at Emergent Ventures 37:25

1+ y ago37:25

37:25

In this episode, Anupam Rastogi, General Partner at Emergent Ventures, shares his extensive experience investing in SaaS companies. Anupam discusses his journey from an engineer to a venture capitalist and provides insights into the challenges and mistakes SaaS founders often face when entering the US market. Key topics include the importance of sp…

1
SEO Optimization for Existing Content with Kai Davis 41:04

1+ y ago41:04

41:04

How can you get more mileage out of your existing content? In this episode, we talk to Kai Daivs, an SEO consultant. You'll learn how often you should update your pages, the two levers for improving your SEO, how to use heat mapping, and more. Visit our website for the detailed episode recap with key learnings. Survey-based Research Projects with B…

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S8E5 - Setting up a sales enablement function ft. Krati Seth, Head of Global Sales Enablement at Whatfix 34:58

1+ y ago34:58

34:58

In this episode, we hosted Krati Seth, Head of Global Sales Enablement at Whatfix to discuss how companies can build a sales enablement function to support sales teams and drive business impact. With over a decade of experience across different roles, Krati is Currently the head of global sales enablement at Whatfix. Before Whatfix, she spent 8 lon…

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S8E4 - How to start an insights practise at your org? ft. Peter Walker, Head of Insights at Carta 41:00

1+ y ago41:00

41:00

In this episode, Peter shares the whole playbook behind running the newsletter. Right from WHY they started, the process of finding insights, how to get executive buy-in, measuring impact, and more. If you are exploring a similar practice in your industry at your organization, then this playbook will be very helpful. All this and more in this episo…

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S8E3 - Unscripted Sessions ft. Puneet Lamba, CEO and Cofounder of Aspiro 37:42

1+ y ago37:42

37:42

In this episode, we hosted Puneet Lamba, CEO and co-founder of Aspiro. Aspiro helps sales managers prepare reps for selling to technical buyers with interactive situational roleplays & playbooks. We delved into the specifics of discovery calls, including the average number of calls required to close a deal and the significance of each call in diffe…

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S8E2 - Integrations as a Growth Lever ft. Jugal Anchalia, Co-founder & CEO at Cobalt 39:35

1+ y ago39:35

39:35

In this episode, we hosted Jugal Anchalia, Co-founder & CEO at Cobalt to talk about how to use integrations as a growth lever. We start with addressing WHY companies should solve the problem of integrations. Jugal explains the current solutions and the challenges with them. We then discussed how we can use integrations as a growth lever - like unlo…

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Data-powered Growth with Arpit Choudhury 40:26

1+ y ago40:26

40:26

How do you leverage data for SaaS growth? In this episode, we talk to Arpit Choudhury, founder of Databeats. You'll learn what makes a robust data foundation, how teams can work together to collect data, why less data is better, and more. Visit our website for the detailed episode recap with key learnings. Databeats Make (formerly Integromat) — Arp…