Customer Experience Podcasts

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1
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX

The Agile Brand

55k

784

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22h ago22h ago

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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...

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Cloud Realities

Capgemini

179k

190

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7d ago0w ago

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Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...

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B2B Agility with Greg Kihlström™: MarTech, E-Commerce, & Customer Success

The Agile Brand

33k

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10d ago1w ago

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B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The ...

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Insights Unlocked

UserTesting

41k

210

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3d ago3d ago

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What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...

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The Contact Center Gurus

Jessica Voss

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16d ago2w ago

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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!

1
Awkward Silences

User Interviews

185

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11d ago1w ago

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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey

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Tech Talks Daily

Neil C. Hughes

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1h ago1h ago

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Daily

If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, W ...

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Techfluential by Deloitte

Custom Content from WSJ

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10d ago1w ago

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How can influencing differently lead to new opportunities? Join Deloitte’s Lou DiLorenzo Jr. in conversation with the C-Suite leaders bringing business and technology together to transform organizations and drive strategic value.

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Customerland

mike giambattista

147

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18d ago2w ago

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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.

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The RISE Experience

Shannon Denniston

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4h ago4h ago

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Welcome to The RISE Experience—where faith, leadership, personal and business transformation align for lasting impact. Hosted by Shannon Denniston, a former customer experience expert turned faith-driven entrepreneur, this podcast is for growth-minded leaders who are ready to step into their God-given purpose. Expect mindset shifts, faith-based leadership, and powerful strategies to help you rise into who God created you to be. 🎙️ Subscribe now and let’s RISE together!

1
Experience Action

Jeannie Walters, CCXP

146

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17d ago2w ago

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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...

1
The CX Equation

Tap CXM

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9d ago1w ago

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The CX Equation podcast from Tap CXM discusses what it really takes to deliver great customer experience in complex organisations. Hosted by industry leaders Chantelle Casey and Mark Clydesdale, each episode is a practical and refreshingly honest conversation with leaders doing the work. Deep-diving into the strategies and technologies transforming CX across all business sectors, from CRM rollouts to loyalty redesigns to workflow overhauls - and everything in between. Whether you're a CX lea ...

4
Bank Customer Experience

High Performance Media and Events

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22d ago3w ago

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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.

1
gguttalks

gguttalks podcast

104

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20d ago2w ago

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Creative and Critical Thinking in Business... and Life. Through episodes about leadership, AI, design & innovation, and some on health. ggutt.substack.com

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The Insider's Guide to Custom Homes

Rick Bell

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16d ago2w ago

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Welcome to The Insider’s Guide to Custom Homes—your expert-led roadmap to building smarter and better. I’m Rick Bell, founder of Landmark Custom Homes, with over 40 years of experience building across South Florida. Each episode gives you practical insights into the custom homebuilding process—materials, floor plans, budgeting, timelines, and how to avoid costly mistakes. If you want to build with confidence and craftsmanship, this show is for you.

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Your Customer, Your Success

Gary Marra

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2d ago2d ago

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Please join us on "Your Customer, Your Success", the award winning Marra CX Hub podcast where host Gary Marra brings you insights from leading innovators excelling in customer experience and beyond. Each episode features candid conversations with experts who share their journeys, strategies, and the key mindsets driving their success. With a special focus on creating exceptional customer experiences, this podcast is designed for business leaders, solopreneurs, and anyone striving for excelle ...

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Experience-Focused Leaders

Alex Shevelenko

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6d ago6d ago

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Introducing Alex Shevelenko, CEO and founder of RELAYTO and the host of the Experienced-Focused Leaders Podcast. With a mission to empower seasoned business owners who recognize the critical role of customer experience in achieving success, Alex brings together a community of discerning listeners eager to explore new perspectives and strategies for enhancing their experience-centric approach. In our thought-provoking podcast episodes, we dive deep into the stories and insights of accomplishe ...

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Leaders in Customer Loyalty, Powered by Loyalty360

Loyalty360

497

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16d ago2w ago

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Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.

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Identity Architects

InfoSum

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17d ago2w ago

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Identity Architects is the podcast dedicated to spotlighting individuals who have pioneered the way that data and identity can improve the customer experience across media, gaming, financial services, healthcare and more! Visit https://www.infosum.com for more information on InfoSum.

4
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth

Colin Shaw, Beyond Philosophy LLC

418

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3h ago3h ago

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We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...

1
CX Files

Mark Hillary and Peter Ryan

405

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3d ago3d ago

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CX Files features your hosts, CX industry analysts Mark Hillary and Peter Ryan, speaking each week to leading analysts, thinkers, and practitioners focused on managing the Customer Experience (CX). In each episode Mark and Peter talk to their guests about the future of CX, the important trends, and what customers really expect from brands today.

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Be Customer Led

Bill Staikos

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24d ago3w ago

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We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com

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The Gun Experiment

thegunexperiment

240

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4d ago4d ago

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We experiment with concepts in guns, gear and training; all while having conversations about interesting things, with interesting people. Yes, we will talk about guns, but not just guns because humans weren’t meant to be one dimensional. The gun is merely a tool and we believe the person is the true weapon. We want to explore different ways to make this “weapon” better in mind, body and spirit. Experiment...everyday.

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CX Matters by Hello Customer

Bram De Vos

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19d ago2w ago

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Welcome to CX Matters, a podcast where we dive into all matters CX to find out what really makes the difference, what moves the needle, and what makes customers tick. CX Matters is powered by Hello Customer, the platform that helps organizations turn feedback into real business improvements. Learn more about Hello Customer here: www.hellocustomer.com

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The Supportive Podcast

Help Scout

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25d ago3w ago

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Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).

4
Above The Fold

Jess Cervellon

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16d ago2w ago

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Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. In each episode, we’ll dive into the nitty-gritty like acquisition and retention tactics and zoom out to discuss the big things like AI, brand experience and why customer experience is at the center of it all.

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CX Storytime, Tales from the Customer Journey

Russel Lolacher

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4d ago4d ago

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Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...

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Where's Your Customer?

Jo Williams

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6d ago6d ago

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Where's Your Customer? is a podcast for retail leaders who want to become truly customer-centric. Through honest conversations, inspiring stories, and practical ideas, we help you see your business through your customers' eyes. So you can build stronger connections, happier teams, and a brand customers can't live without.

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Undercover Customer

Steve Worthy

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18d ago2w ago

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Why do some retailers and banks thrive while others struggle to keep up? At Undercover Customer, we tackle the industry's biggest problem today: understanding the real customer experience. We reveal the hidden factors that impact customer satisfaction, loyalty, and growth through in-depth mystery shopping insights and expert analysis. Join us as we explore the untold stories behind the data, uncovering what truly drives success in retail and banking. Whether you’re a retail leader looking to ...

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Prose + Comms: Engagement, Unplugged

BrightSign

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8d ago1w ago

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This is your go-to podcast for all things marketing, branding, and customer experience. We’re bringing you honest and fun conversations with bite-sized insights. Hosted by BrightSign’s CMO Brian Rowley and Head of Integrated Marketing Laura Smith, you’ll hear from industry pros, creatives, and innovators about what’s actually working in today’s evolving, digital-first world. No fluff — just real insights on how brands are connecting with audiences and driving growth. Tune in for fresh ideas, ...

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Deep Learning with PolyAI

Team PolyAI

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30d ago4w ago

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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.

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Business Transformation Pitch with The CX Goalkeeper

Gregorio Uglioni

275

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20h ago20h ago

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Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...

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Everyday AI Podcast – An AI and ChatGPT Podcast

Everyday AI

19k

683

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18m ago18m ago

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The Everyday AI podcast is a daily livestream, podcast and free newsletter where we help everyday people grow their careers with AI. The Everyday AI podcast is hosted by Jordan Wilson, a former journalist who's now the owner of a boutique digital strategy company with 20 years of martech experience. Our main focus is to help you keep up with AI trends to make your job easier. Get your work done faster. Increase your output. - Sign up for our free Prime Prompt Polish ChatGPT course: https://p ...

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Navigating the Customer Experience

Yanique Grant, Customer Experience Strategist, Entrepreneur

107

121

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24d ago3w ago

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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!

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Customer Connect: A Customer Experience Podcast for Small Business Owners

Nicole Keleher

119

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17d ago2w ago

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Customers don’t just buy products — they buy experiences, connections, and the way you make them feel. The Customer Connect Podcast helps small business owners turn those moments into lasting profit. Hosted by retail strategist Nicole Keleher, the show explores how customer experience and meaningful relationships give product and service providers their true competitive edge. Through stories, strategies, and practical examples, you’ll learn how to create connections that keep customers comin ...

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Questions for now - Compelling perspectives on digital CX

TELUS Digital

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5d ago5d ago

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Listen to Questions for now to hear big thinkers discuss today’s big questions in digital CX. Featuring thought leaders from beloved brands and influential institutions, Questions for now is packed full of compelling perspectives and actionable insights.

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Always On CX:EX

Voca by AudioCodes

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24h ago24h ago

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Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly. In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the ...

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Customer Experience Superheroes

Christopher Brooks

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1M ago4w ago

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Presented by CX Influencer of the Year 2024, Christopher Brooks. The CX Superheroes podcast, with over 50 episodes brings you insights, ideas and inspiration from the world of Customer Experience. With particular emphasis on people, brands and experiences which are 'superhero' like in their strategies. Either they define best in class or are pushing the boundaries for the next generation of customer experience. From strategy to delivery, from SMEs to Enterprise customer centricity, all aspec ...

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Festive Foreign Film Fans

Bob & Mark

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17d ago2w ago

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Bob and Mark are regular American guys exploring different countries and cultures through the holiday experience of Christmas. They enjoy festive movies, music, food, and customs. Each episode features the two visiting a new international location. It's like a global Christmas party!

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VUX World

Kane Simms

362

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29d ago4w ago

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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...

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Working Smarter: Presented by Calabrio

Calabrio

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17d ago2w ago

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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.

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Chats with Jason

Jason S Bradshaw

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8d ago1w ago

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What if the secret to transforming your business wasn’t in the next big strategy—but in the experiences you create every single day? Chats with Jason is more than a podcast—it’s a movement led by customer experience strategist and bestselling author Jason S Bradshaw. In each episode, Jason sits down with world-class leaders—not just from customer service or HR, but from technology, marketing, finance, design, leadership, and more. Why? Because every part of a business touches the customer or ...

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The Entrepreneur Experiment

Gary Fox

472

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11d ago1w ago

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Discover how world-class entrepreneurs, elite thinkers, and peak performers master success in business, body, and brain. Every week, I sit down with extraordinary people to explore how they build thriving businesses, maintain peak physical health, and cultivate sharp, resilient minds. Together, we’ll discover the habits, systems, and experiments they use to create their unique formulas for success. Join me as you learn how to build like a founder, train like an athlete, and think like an art ...

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Real Talk about Marketing

Acxiom

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2M ago6w ago

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An Acxiom podcast where we discuss marketing made better, bringing you real challenges and emerging trends marketers face today.

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The Master Your Business Podcast

Deirdre Martin

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13h ago13h ago

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The Master Your Business Podcast is a live workshop-style branding, marketing and customer experience podcast hosted by me, Deirdre Martin. You will learn actionable step-by-step tips that help businesses like yours gain clarity and illuminate your path to business success. As well as interviews with industry experts, I share how I became an industry thought leader in marketing and customer experiences using digital courses, keynote speaking and co-authoring a number-one best seller all with ...

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Modern Healthcare's Healthcare Insider Podcast

Modern Healthcare Custom Media

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24d ago3w ago

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Modern Healthcare's Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we'll interview healthcare's most accomplished leaders to learn how they're addressing the industry's most pressing challenges, taking an inside look at the innovations that are moving the industry forward.

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The Amazon Connect Podcast

Douglas Park, Marc Rudkowski

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6d ago6d ago

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Information and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.

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The First Customer

Jay Aigner

229

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17d ago2w ago

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Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!

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The Art & Heart of CX

Georgie Stayches

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12d ago1w ago

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Dedicated to celebrating leaders shaping Customer Experience (CX) across a variety of dynamic industries, including events, community groups, venues, retail, travel, the arts and sport, The Art & Heart of CX welcomes a special guest each episode to chat all things CX. Consumers and guests are more discerning than ever and we all have the power to enhance (or diminish) the Customer Experience. Whether you’re seeking fresh ideas, a dose of inspiration or a peek into the latest trends, this pod ...

show series

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The Rise of Synthetic Audiences: Fast, Cheap… but Believable? 33:51

5h ago33:51

33:51

In this episode of The Intuitive Customer, Professor Ryan Hamilton is joined by Ben Shaw, seasoned brand strategist, to unpack the promises and pitfalls of synthetic audiences - AI-driven research used for faster, cheaper market research. Synthetic audiences, powered by large language models (LLMs), can replicate customer segments and respond to cr…

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6| What Department Stores Teach Us About Customer Experience 16:58

10d ago16:58

16:58

What Department Stores Teach Us About Customer Experience Last week I found myself in Darlington with time to spare, wandering into a House of Fraser that felt tired and unloved. Sitting in their quiet cafe, mostly surrounded by pensioners, I couldn't stop thinking about how different these places used to feel when I'd visit them with my nan. Depar…

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The First Customer - From Frontline Experience to Enterprise Healthcare Impact with CEO Chris Molaro 27:43

8d ago27:43

27:43

In this episode, I was lucky enough to interview Chris Molaro, CEO and co-founder of NeuroFlow. Chris unpacks the personal and professional journey that takes him from growing up in Queens and Long Island to serving as an Army officer and ultimately building a healthcare technology company. Chris shares how the events of 9/11, his experience at Wes…

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Custom Knives, 1911s, and 2A News with Mitch Eckler 1:22:42

13d ago1:22:42

1:22:42

Episode Maxim "Celebrate innovation, embrace craftsmanship, and champion the values that shape gun culture—whether it’s gear, mindset, or our rights." Episode Summary In this episode, I sit down with Mitch Eckler to chop it up about everything from German gun culture, American trailblazing, and the latest gear to the state of the Second Amendment. …

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Webinar. Beyond the Hype: GenAI in Customer Experience in 2026 44:32

11d ago44:32

44:32

In this Hello Customer webinar, CEO Bram De Vos is joined by CTO Jonas Beullens for a blunt, practical conversation about AI in customer experience, and why the loudest takes are usually the least useful. They open with a deliberately provocative claim: AI is threatening your job. Then they quickly pop the balloon. Predictions around “AGI is near” …

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Navigating bank customer experience pain points 22:26

14d ago22:26

22:26

Banks today have a great number of customer experience pain points. There's the trust factor to consider, on whether customers feel their bank actually care about them and their financial struggles. But there's also the fact that customers expect a seamless experience across multiple channels, whether that's in the branch, mobile or at the branch. …

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265: Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation with Jean-Pierre LaCroix 28:01

16d ago28:01

28:01

Send us a text In this episode of Navigating the Customer Experience, we sit down with Jean-Pierre LaCroix—President and Chief Strategy Officer of SLD, brand visionary, author, and creator of groundbreaking tools such as the Trust Ladder and the Ideal Omni Experience Model. With more than 46 years of experience helping global organizations transfor…

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#494: Leaders in Customer Loyalty: Industry Voices | Collinson International Creates Enhanced Customer Lounge Experiences for Today’s Travelers 25:54

25d ago25:54

25:54

Send us a text Collinson International, a privately-owned provider of global travel and customer loyalty programs, doesn’t offer your run-of-the-mill airport experience. Instead of being squeezed in plastic seating, knee to knee with fellow travelers in the main concourse, the company provides a premium airport lounge experience with a range of ame…

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The 2025 Wrap Up! 14:21

23d ago14:21

14:21

This final episode of the year is a chance to stop, take a breath and look at what actually shaped 2025 for independent retailers and service providers. I’m sharing the patterns I saw across client work, audits and conversations—what worked, what held businesses back and the areas that consistently created momentum. We walk through the lessons wort…

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3540: Hill Climbers, Where Tech, Fitness, and Human Connection Meet 28:25

1h ago28:25

28:25

What happens when a podcast stops being something you listen to and becomes something you physically show up for? In this episode of Tech Talks Daily, I wanted to explore a different kind of tech story, one rooted in community, endurance, and real human connection. I was joined by Sam Huntington, a Business Development Officer at Wells Fargo, who h…

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5 Practical AI Workflows That Actually Matter 33:51

18m ago33:51

33:51

Might internal memos be a thing of the past? When you can just build something as fast as writing a memo about it, why wouldn't you just build the demo? In this episode of Everyday AI, we sit down with Google Cloud’s Richard Seroter to break down five simple ways to use AI with Google. No technical background needed. We talk faster research, better…

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#792: Replay: Increasing speed to insights with Sid Banerjee, Medallia 29:48

1d ago29:48

29:48

As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! What could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards? Agility requires CX teams to move beyond reactive reporting and embrace proactive insight delivery. In an era where insights are instant…

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3539: ShelterZoom CEO on Keeping Care Moving When Systems Go Down 23:54

33m ago23:54

23:54

What happens to patient care when hospital systems suddenly go dark and clinicians are forced back to pen and paper in the middle of a crisis? In this episode of the Tech Talks Daily Podcast, I speak with Chao Cheng-Shorland, Co-founder and CEO of ShelterZoom, about a problem that many healthcare leaders still underestimate until it is too late. As…

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3538: How Storyblok Sees Content Strategy Changing in an AI First Internet 33:18

1h ago33:18

33:18

Is your website still the front door to your business, or has AI already quietly changed where customers first meet your brand? In this episode of the Tech Talks Daily Podcast, I sit down with Dominik Angerer, Co-founder and CEO of Storyblok, to unpack how content, search, and discovery are shifting in an AI-first world. As search behavior moves aw…

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Google Sheets and Gemini: 5 ways to use Gemini AI to save time and work smarter 39:07

37m ago39:07

39:07

Bet you didn’t know you could do THAT in Google Sheets. 👀 You mighta slept on this the past few months, but AI functions are live inside of Google Sheets thanks to Gemini. I know what you're saying... AI functions? I can barely spread the sheets! Lolz. That's the beauty of it. With a simple =AI of your keyboard, you can talk to your spreadsheets in…

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YCYS Year One Retrospective (Part 1): The Best of Chip Shots & Does It Hold Water! 40:44

5h ago40:44

40:44

Episode Description This episode is Part 1 of our 1-Year Anniversary Retrospective for Your Customer, Your Success. Designed as a lighter, holiday-friendly listen, this episode highlights two of the show’s most popular and revealing segments: Chip Shots and Does It Hold Water? While informal by design, these segments consistently delivered some of …

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#791: Replay: Lovesac CEO Shawn D. Nelson on building a resilient brand in an uncertain world 28:36

3d ago28:36

28:36

As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! What if bankruptcy, a global financial crisis, and other hurdles along the way aren’t the end of your brand, but instead a way to help you define what it truly is? Agility requires a willingness to experiment and adapt, not just in your technolo…

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Happy New Year From The CX Files! 15:31

1h ago15:31

15:31

Happy New Year for 2026 from Peter and Mark at the CX Files podcast. We asked our listeners to send some thoughts about 2025 and the year ahead... If you listen to this episode you will hear messages from the Netherlands, Philippines, UK, South Africa, Australia, Canada, and Brazil... that's North America, South America, Europe, Africa, Asia, and A…

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3537: Why Aztec Labs is Building the Endgame for Blockchain Privacy 29:03

17h ago29:03

29:03

What happens when the push for smarter crypto wallets runs headfirst into the reality that everything on a public blockchain can be seen by anyone? In this episode of Tech Talks Daily, I wanted to take listeners who may not live and breathe Web3 every day and introduce them to a problem that is becoming harder to ignore. As Ethereum evolves and sma…

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Who Gets Written Out of the AI Future? 27:07

37m ago27:07

27:07

One of the scariest parts of AI? 😰 Who (or what) gets left out. As a result, LLM outputs are heavily skewed toward the perspectives and content most common in their training data and the people who supervise them. Which is almost always an absolutely terrible thing. So, who gets written out of the AI future? And how do we fix it? Join us to find ou…

1
How Small Steps Rebuild Momentum for Your Mind, Faith & Leadership. 21:09

4h ago21:09

21:09

Send me a text Momentum doesn’t usually disappear after a big failure. It slips away quietly through rushed mornings, skipped routines, self-doubt, and the belief that starting again requires more energy than it actually does. Welcome to The Rise Experience Podcast. I’m Shannon Denniston, and this is a space to slow down, reflect honestly, and reco…

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Behind the Trigger: Real-World Shooting Advice with Ben DeWalt and Tim Herron 1:19:06

1h ago1:19:06

1:19:06

“Focus on the basics, chase consistency, and embrace the journey.” Episode Summary On this episode of The Gun Experiment, I sat down with Ben Dewalt of On Site Firearms Training and Tim Herron, USPSA Grandmaster and firearms instructor, for an in-depth conversation all about pistol training. We discussed philosophies on improvement, how to design p…

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157. LinkedIn Strategy 2026: Turning Visibility Into Clients 18:06

13h ago18:06

18:06

Want to scale your business? Work with Deirdre to make your first 100k month/year by creating your uniquely uncopyable brand strategy, story, offer, experience and more. —-- If LinkedIn feels slow… quiet… or like you’re posting into a black hole, this episode will land with a gut punch, in a good way. In this straight-talking solo episode, Deirdre …

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3536: When AI Knows Us Too Well and What It Means for Human Choice 35:31

23h ago35:31

35:31

What happens when the systems designed to make life easier quietly begin shaping how we think, decide, and choose? In this episode of the Tech Talks Daily Podcast, I sit down with Jacob Ward, a journalist who has spent more than two decades examining the unseen effects of technology on human behavior. From reporting roles at NBC News, Al Jazeera, C…

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NVIDIA’s $20 billion AI bet, Amazon adds big AI partners, Microsoft’s Copilot failures and more 30:38

1h ago30:38

30:38

A $20 billion AI deal while you were away? 🤯 Yes. Even though this week may be considered a 'slower' week in AI news..... ↳ NVIDIA made a splash with a $20 billion pseudo acquisition ↳ Amazon partnered with some big names for its Alexa+ and ↳ Microsoft's Copilot is reportedly struggling so much that its CEO is acting as a product manager. Miss anyt…

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What five questions should CX leaders ask to improve customer outcomes in 2026? 8:48

17h ago8:48

8:48

On this episode, our expert guests from this year’s past episodes each share one critical question that customer experience (CX) leaders need to ask themselves to deliver better customer outcomes in 2026. We've compiled the most important questions from our conversations this year — each one designed to reveal where your CX strategy is vulnerable a…

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Spotting the Signs: How to Recognize Employees Who Feel Undervalued 8:54

4h ago8:54

8:54

(From the Relationships at Work podcast) In this episode of Relationships at Work, host Russel Lolacher shares key insights and observations about one of the most common challenges in the workplace—employees feeling undervalued. We highlight the critical signs leaders should be aware of, from disengagement to burnout, and offer practical steps to a…

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2026 Predictions with Jon Zoltie | Ep. 24 8:43

22h ago8:43

8:43

Humans win, and bots assist. A return to real human connections, contact centers being designed for people first and bot second, and customers increasingly opting out of those AI loops that go round in circles. Jon Zoltie talk through top five predictions for 2026 in the contact center environment: the option to speak to a human at every step rathe…

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The future of customer insights starts in 2026 20:04

10h ago20:04

20:04

Episode web page: https://bit.ly/3MWTjzQ Episode description: In this forward-looking episode of Insights Unlocked, Mike McDowell returns to the mic to share what’s ahead for UserTesting in 2026—and it’s all about speed, scale, and smarter insights. Mike and host Nathan Isaacs dive into the latest developments in AI-powered research, from automated…

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#790: Replay: Building stronger customer relationships using AI with Noah Zamansky, Stitch Fix 26:30

5d ago26:30

26:30

As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! AI can create immersive, human-centric experiences that not only drive sales but also foster enduring brand relationships in a rapidly evolving market. Today we’re going to talk about how AI-driven personalization allows retailers to move beyond…

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#273: Redefining leadership at the intersection of transformation & technology with Stephan Siegrist 10:59

5d ago10:59

10:59

Live from LEAD-26 in Zurich. Stephan Siegrist is a professional alpinist. He says leadership means taking the lead when situations are uncomfortable. In mountaineering one person often needs the next rope length and must make small decisions by the centimetre and larger choices every half hour. Some choices are life threatening. On a recent Nepal e…

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3535: HR at a Crossroads: Performance, Culture, and Technology 28:05

21m ago28:05

28:05

How is HR changing when AI, economic pressure, and rising employee expectations all collide at once? In this episode of Tech Talks Daily, I'm joined by Simon Noble, CEO of Cezanne HR, to unpack how the role of HR is evolving from a traditional support function into something far more closely tied to business performance. Simon shares why HR is incr…

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7| The Complete Guide to Customer Journey Mapping That Actually Works in Retail 19:07

1d ago19:07

19:07

I don't know about you, but I've always got a job list on top of my day job list. Little things like booking eye tests, picking up paint samples, or nipping to the supermarket because you've run out of Calpol. I love it when I'm on a mission in a shop and everything just works. But then there's the flip side, when you can't find what you want, ther…

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3534: Agentic AI at Scale: What 120 Million Monthly Conversations Really Mean 28:14

31m ago28:14

28:14

What does it really mean when AI moves from answering questions to making decisions that affect real people, real money, and real outcomes? In this episode of Tech Talks Daily, I'm joined by Joe Kim, CEO of Druid AI, for a grounded conversation about why agentic AI is becoming the focus for enterprises that have moved beyond experimentation. After …

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3533: Smart Cities, AI, and Sovereignty, Gorilla Technology's CTO Explains What Works and What Fails 32:46

5d ago32:46

32:46

The world is building data centers, identity rails, and AI policy stacks at a speed that makes 2026 feel closer than it is. In this conversation, Rajesh Natarajan, Global Chief Technology Officer at Gorilla Technology Group, explains what it takes to engineer platforms that remain reliable, secure, and sovereign-ready for decades, especially when i…

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#789: Replay: What happens to your KPIs when both CLV and Customer Acquisition Costs rise? With Jamie Domenici, Klaviyo 25:02

8d ago25:02

25:02

As the year wraps up, we are replaying some of our favorite conversations from 2025, including this one! Customer lifetime value is a critical KPI, but with customer acquisition costs rapidly rising, what can brands do to successfully build long-term value for the business? Agility requires seeing past vanity metrics to the durable value hidden in …

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3532: How AI Keeps Live Events Personal for Fans at Event Tickets Center 25:03

13h ago25:03

25:03

What makes live events feel personal in an age of algorithms making the calls? That's the tension marketers are living in right now. Ben Kruger, Chief Marketing Officer at Event Tickets Center, sits at the center of this shift. He has spent 20 years shaping server-side systems and performance marketing strategies, including a decade of persistence …

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CR118: Christmas special! Return to the simulation with Anders Indset, Author & Philosopher 1:30:13

9d ago1:30:13

1:30:13

From all of us at Cloud Realities, MERRY CHRISTMAS!!!! Back in our December 2022 Christmas special, we explored the far reaches of reality, asking whether we live in a simulation and if that even matters. Now, we return to that question with fresh perspectives and new challenges… In this last Cloud Realities podcast of 2025, Dave, Esmee and Rob ret…

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3531: Scaling Without the Hype Inside Uploadcare's Technical Philosophy 27:23

12h ago27:23

27:23

What does it really take to build software that can grow from a single line of code to millions of users a day without losing its soul along the way? In this episode of Tech Talks Daily, I'm joined by Alex Gusev, CTO at Uploadcare, for a wide-ranging conversation about scale, simplicity, and why leadership in technology starts with people long befo…

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Blurring the Lines: When People and Technology Converge 20:46

22h ago20:46

20:46

AI is transforming how work happens and redefining what it means to lead. Moderna’s Tracey Franklin, chief people and digital technology officer, and Heidrick & Struggles’ Katie Graham Shannon, global head of the Digital and Technology Officers Practice, discuss how organizations are uniting people, technology and strategy to build new capabilities…

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#788: Year-end review with Greg Kihlström, The Agile Brand 15:43

10d ago15:43

15:43

In this episode I’m going to do something a little different. As we wind down for the year, we’re going to be running some of our favorites from 2025 until the new year begins. Let’s take a look back at some of the overall themes discussed and point out a few highlights for me. I won’t be able to highlight everything of course but I found 5 themes …

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3530: Candy Crush Accessibility Lessons From a 200 Million Player Game 24:01

6d ago24:01

24:01

If you have ever opened Candy Crush over the holidays without thinking about the design decisions behind every swipe, this episode offers a rare look behind the curtain. I sit down with Abigail Rindo, Head of Creative at King, to unpack how accessibility has evolved from a well-meaning afterthought into a core creative and commercial practice insid…

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ChatGPT Ads: 9 Reasons why personalized ads are coming to ChatGPT soon. (Replay) 44:32

2d ago44:32

44:32

ChatGPT ads are coming y'all. 📰 They’re gonna be both crazy intrusive yet also pretty useful. That’s a given. But the real hot take here: personalized ChatGPT ads are actually gonna change how the internet works and conversational commerce is going to be the new norm. Every single company — including yours — is going to have to quickly adapt. We la…

1
How a Quiet Reset Helps Women Leaders Find Focus and Confidence. 15:11

2d ago15:11

15:11

Send me a text Feeling overwhelmed by goals, plans, and endless tasks as the year wraps up? Sometimes the most powerful step forward isn’t doing more — it’s pausing. Welcome to The Rise Experience Podcast – I’m Shannon Denniston. Here, we slow down, reflect deeply, and reconnect with the inner life that shapes leadership, decision-making, and perso…

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Exploring the Psychology of Violence and Terrorism with Dr. Carole Lieberman 1:01:23

2d ago1:01:23

1:01:23

Episode Maxim Understanding the psychology behind violence is key to protecting ourselves, our families, and our society. Episode Summary In this episode of The Gun Experiment, Big Keith and I, Mike , sit down with renowned forensic psychiatrist Dr. Carole Lieberman. We dig deep into the psychological roots of violence—examining how childhood traum…

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156. Meredith DeSantos on Human Design for Business 44:12

2d ago44:12

44:12

Want help building a brand strategy that keeps clients coming back? Work with Deirdre to craft your uncopyable brand, offers, messaging, and experiences that make your growth inevitable. — Meredith DeSantos on Human Design for Business Feeling burnt out, stuck, or secretly wondering why success feels harder than it should? Here’s the thing… it’s pr…

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#75: Alconost CCO Ilya Spiridonov on prioritizing localization in the B2B marketing funnel 19:54

11d ago19:54

19:54

"Despite the global opportunity available to so many businesses, most are constrained by finite resources. So, the more interesting question isn't "what should we translate?" but rather, "what's the real cost of not localizing the right customer touchpoint, and how do you even begin to calculate that risk?" Agility requires more than just speed; it…

1
3529: How Ping Identity Sees the Next Chapter of Digital Identity 27:39

2d ago27:39

27:39

What does it actually mean to prove who we are online in 2025, and why does it still feel so fragile? In this episode of Tech Talks Daily, I sit down with Alex Laurie from Ping Identity to talk about why digital identity has reached a real moment of tension in the UK. As more of our lives move online, from banking and healthcare to social platforms…

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No One Wants to Work? The Real Problem Is Your Hiring System 29:47

12d ago29:47

29:47

Every leader has said it—or at least thought it: “No one wants to work anymore.” But what if that belief is costing you great people, productivity, and profit? In this episode, Jason S Bradshaw sits down with Ryan Englin, bestselling author and CEO of Core Matters, to uncover why hiring struggles aren’t caused by the economy, the industry, or the n…