Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
…
continue reading
Customer Experience Podcasts
What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
…
continue reading
If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, W ...
…
continue reading
Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
…
continue reading
Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
…
continue reading
The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
…
continue reading
Welcome to The Insider’s Guide to Custom Homes—your expert-led roadmap to building smarter and better. I’m Rick Bell, founder of Landmark Custom Homes, with over 40 years of experience building across South Florida. Each episode gives you practical insights into the custom homebuilding process—materials, floor plans, budgeting, timelines, and how to avoid costly mistakes. If you want to build with confidence and craftsmanship, this show is for you.
…
continue reading
The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
…
continue reading
Hosted by Rob Dwyer, Next in Queue features Customer Experience, Contact Center, Customer Support, Customer Success, Training, Leadership, and Technology experts and practitioners from around the globe. From CEOs to the frontlines, there are lessons and insights in every episode.
…
continue reading
Creative and Critical Thinking in Business... and Life. Through episodes about leadership, AI, design & innovation, and some on health. ggutt.substack.com
…
continue reading
How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
…
continue reading
Ever wondered how to use your experience to start or grow a business? The First Customer intimately dissects successful entrepreneurs journeys to their first customer. Learn from practical real-life examples of regular people transforming into superheroes by starting their own business. Buckle up … the rocket is taking off!
…
continue reading
This is Customer Obsessed, the show that dives into the nitty-gritty challenges of entrepreneurship and genuine customer connection. Our guests share their unique leadership journeys and their perspective on how to build forward-looking companies that embrace technology, innovation, and customer experience to deliver value and reach higher levels of success and growth. We also discuss major challenges facing businesses on a local, national, and global scale, including diversity and inclusion ...
…
continue reading
Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple’s Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.
…
continue reading
This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
…
continue reading
Get comfy. It's time for "SaaS Therapy," with industry veterans Todd Kirk and Casey Trujillo – the podcast for customer-facing teams in SaaS. Casey and Todd leverage their experience working between software vendors and their clients to help you master your SaaS customer relationships. They dig into the complexities of client relationships, offer expert insights, and share proven strategies for overcoming common challenges. It's not just a podcast—it's a masterclass in nurturing and enhancin ...
…
continue reading
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
…
continue reading
We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
…
continue reading
Introducing Alex Shevelenko, CEO and founder of RELAYTO and the host of the Experienced-Focused Leaders Podcast. With a mission to empower seasoned business owners who recognize the critical role of customer experience in achieving success, Alex brings together a community of discerning listeners eager to explore new perspectives and strategies for enhancing their experience-centric approach. In our thought-provoking podcast episodes, we dive deep into the stories and insights of accomplishe ...
…
continue reading
/ideas podcast is all about what it really takes to become an AI-first company. Hosted by the visionary minds behind Fin, the show brings together leaders from forward-thinking companies to share how they’re reworking the way they build, operate, and think in the age of AI. These are honest, fast-moving conversations - the kind that usually happen off the record. From overhauling product and engineering processes to reshaping marketing teams, /ideas captures how companies are navigating the ...
…
continue reading
Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams are scaling smarter, activating AI agents, and redesigning the customer journey for lasting impact. If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value ...
…
continue reading
1
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
3
98
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
…
continue reading
Identity Architects is the podcast dedicated to spotlighting individuals who have pioneered the way that data and identity can improve the customer experience across media, gaming, financial services, healthcare and more! Visit https://www.infosum.com for more information on InfoSum.
…
continue reading
1
Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
9608
New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
…
continue reading
A show where we learn about and share everything concerning long range shooting and custom rifle building. To support the show don't forget to visit our Patreon Page, We really appreciate all the members who help support the show. Brought to you by Wolf Precision, Inc. and your host Jamie Dodson. Visit out website at www.wolfprecision.net
…
continue reading
Brought to you by Help Scout's Mat Patterson, The Supportive is a new monthly show for the customer-centric leaders of today and tomorrow. Tune in for tons of customer experience insights, practical tips, expert advice, and a bit of fun. (Also dad jokes).
…
continue reading
Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
…
continue reading
Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...
…
continue reading
An Acxiom podcast where we discuss marketing made better, bringing you real challenges and emerging trends marketers face today.
…
continue reading
Considering building your dream home? The Art of Custom, hosted by Kim Hibbs MCGP & owner of Hibbs Homes, takes you through the custom home building process from start to finish. Each episode is packed with tips and advice for homeowners who want to know more about the home building process. From what to expect during architecture and design - and how to get the greatest value from your investment - we explore a variety of topics as they relate to the home building experience. Take a deep di ...
…
continue reading
A guide to the unique mindset and approach that drives Silicon Valley style disruption. Build product, raise money, and scale your startup like the best. TSP hosts Chris Saad and Yaniv Bernstein share practical advice based on decades of experience at Google, Uber, and their own startups.
…
continue reading
1
The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
18410
We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
…
continue reading
Welcome to The RISE Experience—where faith, leadership, personal and business transformation align for lasting impact. Hosted by Shannon Denniston, a former customer experience expert turned faith-driven entrepreneur, this podcast is for growth-minded leaders who are ready to step into their God-given purpose. Expect mindset shifts, faith-based leadership, and powerful strategies to help you rise into who God created you to be. 🎙️ Subscribe now and let’s RISE together!
…
continue reading
Come join the CXNation and listen the CXChronicles Podcast! Each week we discuss all things related to customer experience, customer service, customer success & inside sales for today's world. Listen on your favorite podcast player today! CXCP hosts amazing customer focused business leaders and dives into customer experience weekly updates, ideas for growing your business and team, CX SaaS news and industry updates and provides tons of value-first insights from industry leaders. CXC is const ...
…
continue reading
Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. In each episode, we’ll dive into the nitty-gritty like acquisition and retention tactics and zoom out to discuss the big things like AI, brand experience and why customer experience is at the center of it all.
…
continue reading
Customers don’t just buy products — they buy experiences, connections, and the way you make them feel. The Customer Connect Podcast helps small business owners turn those moments into lasting profit. Hosted by retail strategist Nicole Keleher, the show explores how customer experience and meaningful relationships give product and service providers their true competitive edge. Through stories, strategies, and practical examples, you’ll learn how to create connections that keep customers comin ...
…
continue reading
Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
…
continue reading
From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.
…
continue reading
This is your go-to podcast for all things marketing, branding, and customer experience. We’re bringing you honest and fun conversations with bite-sized insights. Hosted by BrightSign’s CMO Brian Rowley and Head of Integrated Marketing Laura Smith, you’ll hear from industry pros, creatives, and innovators about what’s actually working in today’s evolving, digital-first world. No fluff — just real insights on how brands are connecting with audiences and driving growth. Tune in for fresh ideas, ...
…
continue reading
Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delive ...
…
continue reading
At VML, it is our unique ability to integrate our BX, CX and Commerce practices - creating connected brands to drive growth - ultimately combining real customer benefits with a deep brand bond, consistently pushing to exceed customer expectations and deliver unique and generous experiences. On Human Centered, we explore how brands – both large and small – are creating meaningful customer experiences, and discuss how professionals like you can tap into industry best practices to create value ...
…
continue reading
51
Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
107116
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
…
continue reading
The In The Queue podcast is not intended to lecture you about metrics or how to communicate more effectively with leadership, but to help you connect more deeply with the people in your community and think about how our work is changing on a more critical level.
…
continue reading
Tired of Customer Success conversations that sound like they were written by a vendor's PR team? The Customer [Un]Success Podcast cuts through the noise to expose what’s actually broken in Customer Success, and other GTM roles, and what to do about it. Hosted by Joe Di Grande, a digital CS, Tech Touch, and RevOps leader with experience at companies like Business Insider, Ceros, and eMarketer, this podcast brings raw, unfiltered conversations with post-sale leaders who’ve been in the trenches ...
…
continue reading
The Everyday AI podcast is a daily livestream, podcast and free newsletter where we help everyday people grow their careers with AI. The Everyday AI podcast is hosted by Jordan Wilson, a former journalist who's now the owner of a boutique digital strategy company with 20 years of martech experience. Our main focus is to help you keep up with AI trends to make your job easier. Get your work done faster. Increase your output. - Sign up for our free Prime Prompt Polish ChatGPT course: https://p ...
…
continue reading
Modern Healthcare’s Healthcare Insider Podcast is a sponsored podcast series from Modern Healthcare Custom Media. In this series, we’ll interview healthcare’s most accomplished leaders to learn how they’re addressing the industry’s most pressing challenges, taking an inside look at the innovations that are moving the industry forward.
…
continue reading
Customer Support QA and Training: I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.
…
continue reading
Email isn’t just another marketing tool—it’s the most reliable way to connect with your customers. In this episode of the Customer Connect Podcast, Nicole Keleher dives into why email delivers stronger results than social media, practical incentives to grow your list, and simple ways to collect signups in-store and online. If you’ve been putting em…
…
continue reading
1
Brand Archetypes: Straightjacket or Springboard for CX?
30:53
30:53
Play later
Play later
Lists
Like
Liked
30:53
In this episode of The Intuitive Customer, Professor Ryan Hamilton is joined by guest co-host Ben Shaw, Chief Strategy Officer at MullenLowe, to explore the enduring role of brand archetypes in marketing and customer experience. They revisit the origins of archetypes in Jungian psychology and the influential book The Hero and the Outlaw (Pearson & …
…
continue reading
1
Social Media as a Tool for Customer Engagement
3:16
3:16
Play later
Play later
Lists
Like
Liked
3:16
In this episode, Dr. Joseph Michelli explores the crucial role of social media in modern customer relationship management. He outlines practical strategies for enhancing engagement, including timely interactions, creating shareable and user-generated content, and building authentic connections. Michelli emphasizes that social media is not just a ma…
…
continue reading
1
#153 Navigating Crisis with Integrity: Strategies for Building Trust in Customer Experience
34:35
34:35
Play later
Play later
Lists
Like
Liked
34:35
What happens when your company’s reputation—and your customers’ trust—hangs by a thread? Are you ready for a moment when a crisis isn’t just possible, but inevitable? In this episode, I dive deep into one of the most critical topics for today’s leaders: how strategy, communication, and integrity intersect to protect (and sometimes rebuild) your org…
…
continue reading
1
Video verification improves security, saves money
19:47
19:47
Play later
Play later
Lists
Like
Liked
19:47
ATM crimes aren't slowing down in intensity. If anything, they are increasing, and banks need to be able to contact law enforcement quickly and have them arrive on the scene fast enough to stop the crime. However, traditional security systems can cause big problems for ATM and branch security, especially due to false positives. In some jurisdiction…
…
continue reading
1
260: All Business Is Personal: Joseph Michelli on Human-Centered CX, AI, and the Future of Customer Experience
22:08
22:08
Play later
Play later
Lists
Like
Liked
22:08
Send us a text In this episode of Navigating the Customer Experience, we welcome back Joseph Michelli, a certified customer experience professional, New York Times and Wall Street Journal #1 bestselling author, and internationally sought-after keynote speaker. Known for his books on iconic brands such as The Ritz-Carlton, Mercedes-Benz, Starbucks, …
…
continue reading
1
#474: Leaders in Customer Loyalty Brand Story | Red Carpet Loyalty: Cameo’s Bold Bet on Experience-Driven Engagement
26:02
26:02
Play later
Play later
Lists
Like
Liked
26:02
Send us a text In an era where personalized experiences are rapidly becoming the cornerstone of customer loyalty, Steven Galanis and the team at Cameo are creating new opportunities for fans to engage with their favorite talent. As CEO and co-founder, Galanis has spearheaded a unique business that blends entertainment, technology, and loyalty innov…
…
continue reading
1
Brian Solis on Mindshift: Reimagining Customer Experience in the Age of AI
38:17
38:17
Play later
Play later
Lists
Like
Liked
38:17
In this episode, we welcome Brian Solis, Head of Global Innovation at ServiceNow, a nine-time best-selling author, keynote speaker, and digital futurist. Starting the conversation, Brian shares the inspiration behind his latest book, "Mindshift", and emphasizes the importance of empathy and a truly customer-centric mindset. Through examples from Am…
…
continue reading
1
How to Transform Customer Experience at Scale ft. Jeffrey Bussgang & Teresa Anania | Ep. 145
42:30
42:30
Play later
Play later
Lists
Like
Liked
42:30
AI is evolving so fast that it’s hard to keep up—sparking both excitement and anxiety about the future of work. Will AI replace jobs, or will it redefine them? In this episode of [Un]churned, host Josh Schachter, SVP of Atlas at Gainsight, sits down with Jeffrey Bussgang, General Partner & Co-Founder at Flybridge Capital Partners and Senior Lecture…
…
continue reading
1
Data-Driven vs. Gut-Driven: Who Wins the Strategy War? Navigating Marketing Strategies for Customer Experience
47:33
47:33
Play later
Play later
Lists
Like
Liked
47:33
Marketers today must navigate the constant tension between data-driven strategies and gut-driven intuition. This episode explores how to enhance customer experience through the balance of data insights and human empathy. With AI, analytics, and automation delivering more data than ever, the challenge lies in deciding when to lean on hard numbers an…
…
continue reading
1
Four Keys to Customer Experience Success With Richard Walker
26:22
26:22
Play later
Play later
Lists
Like
Liked
26:22
Richard Walker is the CEO of Quik!, a provider of forms automation and management solutions for companies looking to maximize efficiency and productivity. He started Quik! in 2002 to help people spend less time on paperwork and more time on what they do best. Before Quik!, Richard was a business consultant with Arthur Andersen. He is also a publish…
…
continue reading
1
Delivering Premium CX At Every Stage Of The Customer Journey | Michele Shane
53:43
53:43
Play later
Play later
Lists
Like
Liked
53:43
Hey CX Nation, In this week's episode of The CXChronicles Podcast #267, we welcomed Michele Shane, SVP Business Development at UJet.CX based in San Francisco, CA. UJET is a next-generation cloud contact center platform that leverages AI to modernize the customer experience. The UJet.CX platform & services embed intelligent automation at every touch…
…
continue reading
1
The Tao of Leadership: Bridging Technology and Human Creativity in the AI Revolution
30:33
30:33
Play later
Play later
Lists
Like
Liked
30:33
Jack Myers, founder of the Myers Report and Media Village Education Foundation, takes us beyond the typical AI conversation into the profound human implications of artificial intelligence. Drawing from his book "The Tao of Leadership," Myers explores how agentic AI—autonomous systems that interpret goals, make decisions, and evolve in real-time—wil…
…
continue reading
1
The First Customer - The Hidden Dynamics That Make Communities Thrive with CEO Rob Wenger
27:17
27:17
Play later
Play later
Lists
Like
Liked
27:17
In this episode, I was lucky enough to interview Rob Wenger, CEO and founder of Higher Logic. Rob shares how Higher Logic evolved from a LinkedIn-style networking idea into a powerful engagement platform serving over 3,000 clients worldwide. With a focus on professional communities—ranging from doctors and accountants to global corporations—Rob exp…
…
continue reading
1
EP 617: Gemini in Google Chrome: What’s new and 6 easy use cases
34:33
34:33
Play later
Play later
Lists
Like
Liked
34:33
AI is coming for the world's most popular browser. 🤖 Google recently announced Gemini in Chrome, bringing AI (and eventually) agentic features to the browser used by more than 3 billion people. We've been using Gemini in Chrome for a few months, so we're recapping some of our favorite features, tips and 6 easy use cases that you can take advantage …
…
continue reading
1
Improving the Patient Payment Journey in the Era of Transparency
9:37
9:37
Play later
Play later
Lists
Like
Liked
9:37
The No Surprises Act and Good Faith Estimates were designed to protect patients, but they’ve also created new operational challenges for providers, particularly around patient credits and managing refunds. In this episode of Healthcare Insider, Jessica Lemoine, AVP and Healthcare Success Manager at Fifth Third Bank, shares her insights on how healt…
…
continue reading
1
Beyond the Likes and Follows: What the Best Brands Get Right About Influencer Partnerships
35:30
35:30
Play later
Play later
Lists
Like
Liked
35:30
Influencer marketing is about more than follower counts. It’s about authenticity, strategy, and results. In this episode, Laura and Brian sit down with influencer marketing expert Joelle Moroney to explore how top brands balance micro and celebrity influencers, leverage AI for discovery and vetting, and measure real impact. Hear actionable insights…
…
continue reading
1
3430: Broadridge AI, NYFIX, and the New Data Strategy for Financial Services
21:48
21:48
Play later
Play later
Lists
Like
Liked
21:48
What does it really mean to future-proof financial data? That’s the question at the heart of my conversation with George Rosenberger, General Manager of NYFIX at Broadridge. George has spent his career moving through every corner of the capital markets, from trading desks to broker-dealers, and now into the software side where he oversees order rou…
…
continue reading
1
Turning Problems Into Solutions with Ashley DeKerlegand, Director of CE and CX Enablement @ QuickBase
43:31
43:31
Play later
Play later
Lists
Like
Liked
43:31
In this episode of SaaS Therapy, Todd Kirk and Casey Trujillo welcome back Ashley DeKerlegand to discuss the Action Mapping framework, a method for enhancing customer education and driving behavior change. The conversation explores the importance of measurable goals, the challenges faced in customer education, and the need for cross-functional coll…
…
continue reading
1
Avoid a Budget Breakdown: Inside Project Estimating
37:39
37:39
Play later
Play later
Lists
Like
Liked
37:39
Your budget sets the bar for your project, here's how to help your builder nail it. Estimating and budgeting are among the most stressful parts of building a custom home. Hibbs Luxury Homes estimators Alexa Wagasky and Kathleen Arvin explain why cost per square foot is misleading, how allowances and soft costs work, and how to avoid budget surprise…
…
continue reading
1
EP 616: If Microsoft is haunted by AI, should everyone else be nervous too?
36:29
36:29
Play later
Play later
Lists
Like
Liked
36:29
The headline was kinda shocking 👇 "Satya Nadella is haunted at the prospect of Microsoft not surviving the AI era" This was a story in The Verge that detailed an internal Microsoft town hall and its CEO's kinda urgent plea on Microsoft keeping pace. But real talk now..... if one of the key companies pushing AI innovation is kinda haunted by keeping…
…
continue reading
Where do you start with customer experience strategy? As a CX leader, you’ve probably faced the overwhelming question: Where do I start? In this episode, Jeannie Walters explores this challenge and shares how to find clarity when building a customer experience strategy. Drawing from real conversations with CX leaders, Jeannie introduces the CXI Nav…
…
continue reading
1
Unreasonable Hospitality & Magic Customer Moments at Scale | Episode 097
16:23
16:23
Play later
Play later
Lists
Like
Liked
16:23
I'm BAAAACK!!! It's been a few months - but I've been wanting to start posting again - so here we go! Going to change things up a little bit and create more shorter episodes and sharing my direct experiences a bit more. Still going to share some interviews here and there - but I have a lot of practical/tactical stuff on the topic of Digital CX that…
…
continue reading
“Everything is hard until it’s easy. The only way it gets easy is practice.” Episode Highlights [00:01:36] Lee recalls his first attempt at public speaking at Marriott. [00:02:45] Advice from Bill Marriott’s father-in-law [00:03:55] Practice as the path to confidence. [00:06:26] How fear holds people back from trying. [00:07:39] Explain things simp…
…
continue reading
1
3429: How Credit Karma Scales GenAI to Power 60 Billion Predictions a Day
42:19
42:19
Play later
Play later
Lists
Like
Liked
42:19
What does it take to deliver personalized financial guidance to more than 140 million people every single day? That is the question I put to Wan Agus, Head of Engineering at Intuit Credit Karma, in this episode of Tech Talks Daily. Most of us open the Credit Karma app to check our credit score, look at a loan option, or browse for a better credit c…
…
continue reading
1
The Silent Competitor: How One Client Deployed a Rival Solution Under the Radar w/ Kristi Faltorusso
38:50
38:50
Play later
Play later
Lists
Like
Liked
38:50
The competitive landscape in SaaS is ruthless, with rivals actively targeting your existing customers who already have budget allocated and pain points identified. Customer Success teams must develop competitive awareness to avoid being blindsided at renewal time. • Competitors view your customers as prime targets since they've already secured budg…
…
continue reading
1
Why Every Startup Founder Should Consider B2B SaaS w/ Rob Walling (Edu)
58:29
58:29
Play later
Play later
Lists
Like
Liked
58:29
Is the new age of AI agents about to kill niche B2B SaaS businesses? Many first-time founders worry that tools like ChatGPT or custom AI builders will make off-the-shelf SaaS products obsolete, but it could simply herald a new evolution of SaaS. In this episode, Yaniv is joined by Rob Walling, serial founder, investor, and author of The SaaS Playbo…
…
continue reading
1
Ep 615: OpenAI going after Apple hardware, Google brings Gemini to Chrome, Microsoft CEO’s dire warning on AI and more AI News That Matters
38:37
38:37
Play later
Play later
Lists
Like
Liked
38:37
OpenAI is now going after .... Apple? 🍎 Google is finally bringing more AI to its browser. 🖥️ And Microsoft's CEO has cast a kinda gloomy warning on AI. ⚠️ And that's just the beginning. Don't waste hours each day trying to keep up with AI. That's what we do. OpenAI going after Apple hardware, Google brings Gemini to Chrome, Microsoft CEO’s dire wa…
…
continue reading
A short dive into the power, meaning and understanding of empathy. This is a public episode. If you would like to discuss this with other subscribers or get access to bonus episodes, visit ggutt.substack.comBy Maria from GGUTT
…
continue reading
1
Unlocking SaaS growth with fast, focused customer research with Asia Orangio
41:44
41:44
Play later
Play later
Lists
Like
Liked
41:44
Episode web page: https://bit.ly/46FFJbA ----------------------- Episode summary: In this episode of Insights Unlocked, we dive deep into the intersection of customer research, growth strategy, and fast decision-making with Asia Orangio, founder and CEO of DemandMaven. Host Lija Hogan, principal of experience research strategy at UserTesting, guide…
…
continue reading
1
Cybersecurity Secrets for Financial Services With Paul Osterberg
34:13
34:13
Play later
Play later
Lists
Like
Liked
34:13
Paul Osterberg is the CEO and Managing Director of Security Basecamp, a company that helps financial services firms simplify cybersecurity and compliance while reducing risk. He has over 15,000 hours of experience building and leading information security programs and has completed more than 300 cybersecurity risk assessments. Previously, Paul held…
…
continue reading
1
Episode 15: Interview with Chris Bates – Navigating Property Taxes in Custom Homes
34:04
34:04
Play later
Play later
Lists
Like
Liked
34:04
In this episode of The Insider’s Guide to Custom Homes, Rick Bell interviews Chris Bates, a property tax expert, to shed light on one of the least understood but most impactful aspects of owning a luxury custom home: property taxes. Chris explains how tax assessments are determined, the common pitfalls homeowners face, and the strategies high-net-w…
…
continue reading
1
3428: Building Trust in AI: Hitachi Vantara’s Vision for Governance
22:58
22:58
Play later
Play later
Lists
Like
Liked
22:58
AI is quickly moving from boardroom buzzword to boardroom headache. Enterprises are waking up to the fact that bringing large language models in-house is not just about performance or cost, but about control, accountability, and trust. In this episode of Tech Talks Daily, I sit down with Octavian Tanase, Chief Product Officer at Hitachi Vantara, to…
…
continue reading
1
3427: Can Smarter Compression Help Save the Planet? CompressionX Think so
28:31
28:31
Play later
Play later
Lists
Like
Liked
28:31
What if the way we store data is shaping the planet’s future? That thought has been on my mind ever since attending the IT Press Tour in Amsterdam, where I first connected with today’s guest. With global data creation forecast to hit 510 zettabytes by 2030, and data centers already consuming staggering amounts of power, the conversation is no longe…
…
continue reading
1
3426: Aura Technology at TechSummit25: XDR, Secure Edge, Real Outcomes
18:48
18:48
Play later
Play later
Lists
Like
Liked
18:48
I recorded this episode at Barracuda TechSummit25 in Alpbach, Austria, a mountain village that looks like a postcard and hosts some of the most grounded security conversations you will hear all year. My guest is Richard Flanders, Commercial Director at Aura Technology, a managed service provider on the south coast of England that supports public se…
…
continue reading
1
AI, empathy, and the future of work with Ian Jacobs, Opus Research
1:13:19
1:13:19
Play later
Play later
Lists
Like
Liked
1:13:19
What happens when one of the world’s leading analysts on customer service and conversational technologies sits down to unpack the future of AI? We explore the profound implications of AI adoption with Ian Jacobs, VP, Lead Analyst at Opus Research. We discuss how AI is transforming contact centres and customer service operations, from agent augmenta…
…
continue reading
1
EP 614: 5 Business Use-Cases for Comet, Perplexity’s agentic browser
39:48
39:48
Play later
Play later
Lists
Like
Liked
39:48
Make way for the next wave of GenAI..... Agentic AI Browsers. And while we've seen rumors that OpenAI is going all-in on an AI browser, the first big player is already here in Perplexity's Comet Browser. Join us as we break down how Perplexity Comet works, what makes it different, and 5 Business Use-Cases for ROI. Newsletter: Sign up for our free d…
…
continue reading
1
7 – Content That Sells: Short-Term Ammo, Long-Term Impact
30:26
30:26
Play later
Play later
Lists
Like
Liked
30:26
Your host, Alex Shevelenko, sits down with Aaron Dunn — VP of Marketing at Thoroughpass — to explore the evolving world of interactive content in B2B marketing. Aaron’s career spans from the early days at SnapApp, a pioneer in turning static content into engaging experiences, to leading marketing initiatives that shape how businesses connect with a…
…
continue reading
1
3425: Barracuda XDR: From Football Playbooks to Home Alone Tactics
35:35
35:35
Play later
Play later
Lists
Like
Liked
35:35
I recorded this conversation at Barracuda TechSummit25 in Alpbach, Austria, where the mountains feel close enough to touch and the discussions get very real very quickly. My guests are Adam Khan, VP of Global Security Operations at Barracuda XDR, and Eric Russo, Director of SOC Defensive Security. Together they run the teams that watch, interpret, …
…
continue reading
1
Episode 244 — A Masterclass with John Krieger: The Art and Legacy of Barrel Making
37:11
37:11
Play later
Play later
Lists
Like
Liked
37:11
In this special episode of Wolf Precision’s Long Range Shooting and Custom Rifle Building Podcast, Jamie Dodson sits down for an in-person roundtable with legendary barrel maker John Krieger, alongside Sharon Farmer and Jamie Wotasik of the Pennsylvania Gunsmith School. This is more than just an interview—it’s a rare, behind-the-scenes conversation…
…
continue reading
1
Insiders React: YouTube's Steady Domination + Oracle's AI Comeback, Sam Altman v. Tucker Carlson
55:08
55:08
Play later
Play later
Lists
Like
Liked
55:08
Is YouTube quietly becoming the most powerful platform in the world? Announcements made during Made On YouTube 2025 revealed incredibly promising long-term plans, with the media giant seemingly set to dominate video, music, and podcasts with the help of Google’s AI. Too many entrepreneurs still see YouTube as ‘just’ a video host, missing the bigger…
…
continue reading
1
Are "silent complaints" killing your brand? (with Adrian Swinscoe of Punk CX)
37:25
37:25
Play later
Play later
Lists
Like
Liked
37:25
Send us a text Most companies measure CX through surveys, reviews, and dashboards. But there is real danger in “silent complaints”: the underwhelming experiences that customers never report, but quietly share with friends or that stop them from coming back. In this episode of Deep Learning with PolyAI, your host Nikola Mrkšić sits down with Adrian …
…
continue reading
1
#477: Leaders in Customer Loyalty: Brand Stories | Sephora’s Emmy Brown Berlind on Innovation, Value, and Building Deeper Connections
30:45
30:45
Play later
Play later
Lists
Like
Liked
30:45
Send us a text Sephora has long been recognized as a leader in prestige beauty retail. Founded in France in the late 1960s, the brand introduced its now-famous open-selling concept that allowed shoppers to browse freely and test products across brands. Something unheard of in department store beauty counters of the time. When Sephora opened its fir…
…
continue reading
1
EP 613: AI Agents: From automation to super agents. 10 AI Agents you should know in 2025
51:20
51:20
Play later
Play later
Lists
Like
Liked
51:20
There's hundreds of agents. 🤖 Most you should ignore. These 10 though.... you've gotta know them. Today, we go over Agents 101, how they work, and the 10 you should be paying most attention to. AI Agents: From automation to super agents, 10 AI Agents you should know -- An Everyday AI Chat with Jordan Wilson Newsletter: Sign up for our free daily ne…
…
continue reading
1
Art, Algorithm, and the Aisle: Redefining Creative Effectiveness
36:28
36:28
Play later
Play later
Lists
Like
Liked
36:28
How is creative effectiveness being redefined in a world powered by first-party data and retail media? In this episode, Nick Brunker is joined by Mari Sokolowski, Performance Marketing Personalization Lead at Haleon, to explore the evolution of creative from a static asset to a living, dynamic system. They discuss how brands are adapting to retaile…
…
continue reading
1
How God Builds Resilience Through Challenges and Setbacks.
15:57
15:57
Play later
Play later
Lists
Like
Liked
15:57
Good overcomes when courage, passion, patience, and perseverance work together. Welcome to the Rise Experience Podcast, where faith, leadership, personal growth, and purpose align for lasting impact. I’m Shannon Denniston, and this show is for growth-minded leaders who want to rise into their God-given calling while leading with authenticity and he…
…
continue reading
1
CR108: Season 5 Trailer, The future just dropped
4:53
4:53
Play later
Play later
Lists
Like
Liked
4:53
Dave, Esmee, and Rob are strapping in for another season of bold, brain-bending conversations—and they’re bringing the flux capacitor with them from Back to the Future. Season 5 beams in global leaders and innovators who challenge how we think about technology, business, and humanity. From AI disruption to digital sovereignty, from leadership to cu…
…
continue reading
