Best Reducing Churn Podcasts (2025)

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Subscription Box Challenge: Your Road To Recurring Revenue... 8:34

1h ago8:34

8:34

I want to personally invite you to The Subscription Box Challenge – Your Road to Recurring Revenue. This free 4-day challenge kicks off on Monday, May 19th — and it’s designed to help you finally launch your subscription box or grow the one you’ve already started. By the end of the challenge, you’ll know exactly how to launch your box and start get…

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Customer Success Playbook Podcast S3 E52 - Katie Smith - From Stagnation to Strategy 7:12

6h ago7:12

7:12

Send us a text This episode of the Customer Success Playbook podcast is a breath of fresh Livingston, Montana air. Kevin Metzger sits down with Katie Smith, fractional CMO and founder of Wild Path Consulting, to unpack how strategic marketing and proactive customer listening can transform customer relationships and drive sustainable growth. Katie d…

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Customer Success Playbook S3 E51 - Joe Di Grande - Understand the Goal 12:17

1d ago12:17

12:17

Send us a text Close out the week with a power-packed episode of the Customer Success Playbook, as Roman Trebon and Kevin Metzger welcome Joe Di Grande for a lively Friday discussion on AI in customer success! Joe shares an honest look at how AI can supercharge your customer success playbook—but only if deployed with clarity and purpose. Learn how …

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Top 10 Fitness Marketing Mistakes and How to Avoid Them: Seran Glanfield, Dr. Patrick Porter & Garry Lewis: Episode 540 43:17

1d ago43:17

43:17

Become a Patreon member! Start here. We’re bringing you a brand-new series of LIVE online events created specifically for fitness business owners, managers, and coaches who want to sharpen their skills and grow their business - Learn More! Is your inconsistent branding costing you clients? Our guest expert Seran Glanfield points out that studio own…

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Customer Success Playbook PS3 E50 - Joe Di Grande - Your CS Tech Stack 12:39

2d ago12:39

12:39

Send us a text Gear up for an energizing discussion on tech stacks and smart scaling! In this midweek episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon welcome Joe Di Grande back to tackle a pressing issue: bloated CS tech stacks. Joe shares why so many organizations fall into this trap and delivers actionable advice on how t…

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Do These 2 Things Now to Make Your Subscription Box a Success 24:55

4d ago24:55

24:55

In this episode of Subscription Box Answers, I cover 2 things you need to do right now to make your subscription box a success. If you are stuck or you are very serious about pushing your business on. I highly recommend checking this out.By Liam Brennan

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Customer Success Playbook S3 E49 - Joe Di Grande - Tech Touch 7:43

4d ago7:43

7:43

Send us a text Ready to rethink your approach to customer success without draining your budget? In this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with Joe Di Grande, founder of Joe DE's Tech Touch, to demystify tech touch strategies. Joe shares practical methods for building a tech touch framework even …

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Customer Success Playbook S3 E48 - Mary Schmid - AI, Empathy and the Future! 13:45

7d ago13:45

13:45

Send us a text In the final chapter of a compelling three-part series on the Customer Success Playbook, hosts Kevin Metzger and Roman Trebon sit down once more with communication strategist Mary Schmid to explore whether artificial intelligence can play a meaningful role in building trust. With AI Fridays in full swing, the conversation veers into …

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Take Your Kids to Work Day, With Sarah Johnson 18:35

9d ago18:35

18:35

Whether they're blasting off to space to explore planets or solving mysteries across departments, one Oregon utility hosts an exciting career adventure every spring. Utility Pioneer Sarah Johnson shares how Clatskanie PUD turns Take Your Kid to Work Day into a memorable adventure for employees’ families.…

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Customer Success Playbook Podcast S3 E47 - Mary Schmid - When Empathy Tunes in Trust Turns On! 12:47

9d ago12:47

12:47

Send us a text Strap in for another riveting episode of the Customer Success Playbook, where empathy isn’t just a buzzword—it’s a business advantage. Hosts Kevin Metzger and Roman Trebon are once again joined by communication maven Mary Schmid, who unpacks the neurological power of empathy and its pivotal role in client trust and loyalty. From the …

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Reducing Failed Payments - (This is working great for us) 4:40

12d ago4:40

4:40

This is a follow-up episode about a tool we’ve been using called Stunning. It’s really helping us reduce failed payments. Take a listen to hear how our churn is looking after using it for the past five months. It’s a shorter episode today as I’m on holidays, but normal service will resume next week! If you have a question you’d like answered, head …

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Customer Success Playbook S3 E46 - Mary Schmid - Listen To Connect not Correct 10:31

11d ago10:31

10:31

Send us a text In this high-impact episode of the Customer Success Playbook, hosts Kevin Metzger and Roman Trebon welcome Mary Schmid, MBA, a communication and leadership expert with a passion for rewiring how we listen. Mary reveals how to shift from surface-level exchanges to trust-building dialogues by embracing her "Conversational Edge" framewo…

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Customer Success Playbook S3 E45 - Cairo Marsh - AI and Empathy: Can Technology Truly Understand Your Customer? 10:46

14d ago10:46

10:46

Send us a text In this forward-looking Friday edition of the Customer Success Playbook, Cairo Marsh returns to round out his trilogy of episodes with a critical discussion: can artificial intelligence enhance empathy in customer experience, or does it risk eliminating the human touch? Cairo, Roman, and Kevin dive into the real-world uses of AI in s…

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Customer Success Playbook S3 E44 - Cairo Marsh - Building Cross-Cultural Customer Connections That Stick 12:06

17d ago12:06

12:06

Send us a text In this midweek edition of the Customer Success Playbook, Cairo Marsh returns to the mic to explore the layered world of empathetic marketing across cultures. From the Bronx to Tokyo, Cairo's lived experience adds a global lens to his practical insights on designing connection-first marketing strategies. He unpacks how empathy drives…

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Customer Success Playbook S3 E43 - Cairo Marsh - Empathy is the New ROI 8:11

19d ago8:11

8:11

Send us a text This episode of the Customer Success Playbook welcomes Cairo Marsh, Founder and Executive Partner of Relative, for a thought-provoking conversation on empathy-led marketing. Cairo shares his top tip for organizations seeking to harness empathy as a competitive advantage: focus on value at every touchpoint. From Patagonia's purpose-dr…

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Reels Follow-Up – (I share what’s working and what isn’t) 10:31

22d ago10:31

10:31

On this episode of Subscription Box Answers, I’m following up on last week’s episode about Reels. We’ve been testing what I covered, and it’s working really well for us. Hopefully, this helps you with your customer acquisition. If you have a question you’d like answered, head over to www.SubscriptionBoxResources.com, join the FREE Facebook group, a…

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Customer Success Playbook Podcast S3 E42 - Shep Hyken - AI, Fear, and Friction 9:38

22d ago9:38

9:38

Send us a text In the final episode of this powerful three-part series, the Customer Success Playbook Podcast welcomes back Shep Hyken for a forward-looking discussion on AI's role in customer experience. From customer trust and chatbot misfires to the fear of messing up (FOMU), Shep breaks down the opportunities and pitfalls of artificial intellig…

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Changing an Annual Meeting to Energize the Attendees, With Flathead Electric 21:00

23d ago21:00

21:00

Are you ready to reimagine your annual meeting? In Montana, Flathead Electric’s team was challenged by the board to reach more members. Hear how incorporating an energy expo, interactive videos and staff experts adds value to your event.By Pioneer Utility Resources

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Customer Success Playbook Podcast S3 E41 - Shep Hyken - The Hidden ROI of Convenience 12:06

24d ago12:06

12:06

Send us a text In this value-packed episode of the Customer Success Playbook podcast, Shep Hyken returns for Part 2 of our three-part series to address the billion-dollar question: How do companies balance price sensitivity with the growing demand for exceptional customer experiences? From mentalism to magic moments, Shep draws surprising parallels…

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The Biggest Opportunity On Meta In 2025 Is Reels.. 23:45

29d ago23:45

23:45

Last week, myself and the two other BusterBox co-founders were invited into Meta HQ in Dublin for a full day of marketing strategy sessions focused on 2025. We got a behind-the-scenes look at what’s working right now—and the biggest opportunity to lower customer acquisition costs in 2025 is clear: Reels. In this episode, I break down exactly what w…

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Customer Success Playbook S3 E40 - Shep Hyken - Why "Fine" is a Four-Letter Word in Customer Experience 8:23

26d ago8:23

8:23

Send us a text Get ready for a masterclass in customer service strategy with the legendary Shep Hyken. In this milestone episode of the Customer Success Playbook podcast, Shep breaks down key takeaways from his newly released "2025 State of Customer Service and CX" report. Discover why being merely "fine" won't cut it anymore, how consistency trump…

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Customer Success Playbook S3 E39 - Matt LeMay - AI Is Not a Strategy 12:34

29d ago12:34

12:34

Send us a text In the finale of our three-part series, Matt LeMay takes on the tech world's shiniest object: artificial intelligence. From summarizing meeting notes to influencing million-dollar decisions, AI is here to stay. But Matt warns against using AI as a goal unto itself. Product teams must ground their experimentation in business logic—or …

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Customer Success Playbook S3 3E8 - Matt LeMay - Defining Impact When Everyone Disagrees 14:19

1M ago14:19

14:19

Send us a text In part two, the gloves come off. Kevin and Roman dive into the chaos of defining impact across diverse teams with Matt LeMay. From freemium metrics to ROI confusion, Matt exposes why so many organizations fail to align on what "impact" actually means. This episode is your backstage pass to better collaboration and smarter goal setti…

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Boost Your Subscription Box with SMS: What Works & What Doesn’t 8:28

1M ago8:28

8:28

In this episode of Subscription Box Answers, I share the most effective ways we've used SMS marketing to grow our subscriber base, sell more products, and retain customers. If you want to boost your subscription box business with SMS, you won’t want to miss this! Got a question you’d like answered on the show? Head over to www.SubscriptionBoxResour…

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Customer Success Playbook S3 E37 - Matt LeMay - From Feature Factory to Business Driver 9:11

1M ago9:11

9:11

Send us a text We kick off this powerhouse three-part series with Matt LeMay, author of Impact First Product Teams. In this episode, we challenge the default mindset of "shipping features" and dig into how product teams can align closely with business-level outcomes. Matt lays down his number one tip for product leaders: set goals that are both hig…

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Customer Success Playbook S3 E36 - Ken Sandy - AI Will Revolutionize the Skills PM's Need 18:35

1M ago18:35

18:35

Send us a text It’s AI Friday on the Customer Success Playbook! In this forward-looking finale of our three-part series with Ken Sandy, we explore how artificial intelligence is reshaping product leadership. From discovery and prototyping to ethical decision-making and team collaboration, AI is not just changing the tools—it's changing the very ski…

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Co-op Influencers—How to Find People to Tell Your Story, With Anna Politano 27:30

1M ago27:30

27:30

How do you get consumers invested in focus groups? Rebrand them as influencers! Anna Politano shares how people are reacting to Oklahoma’s statewide Co-op Influencers Program.By Pioneer Utility Resources

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Customer Success Playbook S3 E35 - Ken Sandy - Solve Meaningful Customer Problems 17:20

1M ago17:20

17:20

Send us a text In this dynamic midweek episode of the Customer Success Playbook, Kevin Metzger and Roman Trebon are back with product leadership veteran Ken Sandy. This time, Ken tackles one of the most pressing challenges in modern product management: how to juggle the urgent demand for quick wins with the strategic need for long-term customer val…

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Going Global: How to Take Your Box to New Countries 14:05

1M ago14:05

14:05

In this episode of Subscription Box Answers, I share how you can test your subscription box in new countries using a method called direct inject. This is the strategy we used to expand BusterBox from Ireland to the UK quickly, without massive overheads. If you have a question you'd like answered on the show, head over to www.SubscriptionBoxResource…

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Customer Success Playbook S3 E34 - Ken Sandy - Persuasive NOT Positional Power 10:47

1M ago10:47

10:47

Send us a text In this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with Ken Sandy, author of The Influential Product Manager, to uncover the secret sauce behind leadership without formal authority. Ken draws on 25 years of product leadership to explain why "leading through influence" isn't just a survival…

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Customer Success Playbook S3 E33 - Gilad Shriki - FunnelStory Customer Interview AI Friday 9:34

1M ago9:34

9:34

Send us a text Let’s demystify the magic behind streamlined customer success operations. In this episode of the Customer Success Playbook podcast, Kevin Metzger sits down with Gilad Shriki from Scope to unpack their strategic integration of FunnelStory. They dive into privacy-first data management, lightning-fast time-to-value, and how AI is reshap…

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Injecting Fun and Engagement into Your Fitness Business: Jared Orton, Savannah Bananas and Richard Toutounji: Episode 539 39:48

2M ago39:48

39:48

Are you a gym owner, fitness entrepreneur, or wellness professional looking to inject some serious fun and engagement into your business? In this episode, host JT Tamsett and guests dive deep into the secrets of creating a customer-centric experience that keeps people coming back for more. Drawing inspiration from the wildly successful Savannah Ban…

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Customer Success Playbook S3 E32 - Gilad Shriki - FunnelStory Customer Interview Big Question 12:03

1M ago12:03

12:03

Send us a text In this engaging episode of the Customer Success Playbook Podcast, host Kevin Metzger sits down with Gilad Shriki from The Scope to explore how FunnelStory is transforming customer success operations. With seamless integration capabilities and a robust automation-first approach, FunnelStory is setting a new standard for customer succ…

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Organic Marketing Isn’t FREE 10:12

2M ago10:12

10:12

A common misconception is that paid marketing is bad because you have to pay for it, while organic marketing is good because it's free. But in most cases, that’s simply not true. Effective organic marketing that actually moves the needle requires time, money, and resources. In this episode, I break down why. If you have a question you want answered…

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Customer Success Playbook Podcast 31 7:56

2M ago7:56

7:56

Send us a text Summary: Dive into an engaging conversation with Gilad Shriki, Co-founder of Descope, as he shares transformative insights on leveraging FunnelStory to optimize customer journey visibility. Learn how understanding customer data can shape strategic decisions and drive impactful customer success initiatives. This episode offers a deep …

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Customer Success Playbook S3 E30 - Marcelo Calbucci - AI Friday and PRFAQ 12:29

2M ago12:29

12:29

Send us a text Summary: In the finale of their insightful series, the Customer Success Playbook podcast hosts Roman Trebon and Kevin Metzger engage with Marcello Calbucci to unpack how AI is influencing the PR FAQ framework. Marcello shares key strategies on leveraging AI for research and feedback while cautioning against over-reliance that may ero…

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Status Quo Is Not Company Policy, With David Naylor 25:53

2M ago25:53

25:53

David Naylor co-authored a book about Rayburn Electric Cooperative with a focus on how the cooperative realigned its core values to push for innovation throughout the organization. The book is available on Amazon, https://a.co/d/dYuErZ0.By Pioneer Utility Resources

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Customer Success Playbook S3 E29 - Marcelo Calbucci - Strategy Focus 11:02

2M ago11:02

11:02

Send us a text Summary: In this engaging episode of the Customer Success Playbook podcast, hosts Kevin Metzger and Roman Trebon continue their deep dive with Marcello Calbucci, exploring how organizations can successfully integrate the PR FAQ framework. Marcello shares strategies for overcoming resistance to change, emphasizes the importance of wri…

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Using Insert Swaps + Partnerships To Grow Your Subscription Box Business 11:29

2M ago11:29

11:29

In this episode of Subscription Box Answers, I discuss a few underrated, old-school strategies to grow your business: partnership marketing and insert swaps. When done correctly, these tactics can significantly lower your customer acquisition costs (CAC) and generate additional revenue for your company—all while reaching customers you might not hav…

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Customer Success Playbook S3 E28 - Marcelo Calbucci - PRFAQ 8:23

2M ago8:23

8:23

Send us a text Summary: In this dynamic episode of the Customer Success Playbook podcast, hosts Roman Trebon and Kevin Metzger sit down with Marcello Calbucci, technologist, innovator, and author of the PR FAQ framework. Together, they unpack how Amazon's Press Release and Frequently Asked Questions method fosters innovation and sharpens strategic …

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Customer Success Playbook S3 E27- David Singer - AI and The Customer Experience 8:39

2M ago8:39

8:39

Send us a text Summary: Get ready for an electrifying AI Friday as hosts Roman Trebon and Kevin Metzger wrap up their three-part series with AI expert David Singer. In this episode, the trio dives deep into how AI is reshaping customer experience, employee satisfaction, and business outcomes. From real-world success stories to a visionary look into…

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Are You Affirming Your Female Leaders? Strategies for Success and Storytelling Marketing: Mel Tempest, Allison Flatley and Danielle Krischik: Episode 538 39:42

2M ago39:42

39:42

As a leader, are you doing everything you can to elevate women in leadership? This episode of the Fitness Business Podcast features insights from global female leaders Mel Tempest and Allison Flatley on elevating women in leadership and ownership roles within the fitness industry. The discussion covers current trends, the importance of empowering w…

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Can Stories Make You A More Effective Speaker?, With Debra Weller 26:21

2M ago26:21

26:21

Debra Weller says stories can not only help you connect with your audience, but can also help them remember what you have to say. Weller, who will be speaking at Pioneer's StoryConnect 2025 in St. Augustine, Florida, also provides tips for overcoming nerves and delivering your message.By Pioneer Utility Resources

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Customer Success Playbook S3 E26 - David Singer - Automation Balancing Act 9:00

2M ago9:00

9:00

Send us a text Summary: In this episode of the Customer Success Playbook podcast, Kevin Metzger and Roman Trebon sit down with David Singer, Global VP at Variant, to tackle a question that’s top of mind for every organization: How do you balance automation and human connection? From chatbots to IVRs, David shares invaluable insights into how busine…

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You may have to "patch" things together to make your business work. 14:21

2M ago14:21

14:21

In this episode of Subscription Box Answers, I explain how you may need to piece together a variety of different elements to make your business work. In an ideal world, simpler is better—but for most boxes, that isn’t the case. To keep your business running smoothly and the numbers in your favour, you may need to get creative. Listen to this episod…

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Customer Success Playbook S3 E25 - David Singer - Human Touch in Customer Support 8:51

2M ago8:51

8:51

Send us a text Summary: How do you strike the perfect balance between automation and human connection in customer service? In this episode of the Customer Success Playbook, hosts Roman Trebon and Kevin Metzger sit down with David Singer, Global VP at Verve, to explore the critical role emotional intelligence (EQ) plays in customer interactions. Dav…

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Customer Success Playbook S3 E24 - Martin Vogel - AI Predictive Insights 8:06

2M ago8:06

8:06

Send us a text Summary: Welcome to the final installment of our three-part series with Martin Vogel on the Customer Success Playbook Podcast! This week, we dive into the transformative role AI plays in global support frameworks—particularly in the hardware plus SaaS world. AI isn't just a buzzword; it's changing the way businesses handle predictive…

Podcasts Worth a Listen

Reducing Churn Podcasts

Podcasts Worth a Listen