Best Reducing Churn Podcasts (2025)

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Why Case Studies Are Your Agency’s #1 Growth Tool (Don’t Make This Mistake) Retention Clarity Gap #4 25:10

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1d ago25:10

25:10

Most agencies undervalue case studies — and we were guilty of the same mistake. In this episode, George Kapernaros and Mo break down why case studies are your trust currency, how they directly impact your sales cycle, and why every single client engagement should lead to a documented success story. You’ll learn: Why not publishing case studies is “…

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Customer Success Playbook Podcast S3 E72 - Adrian Swinscoe - Enhancing Customer Experience with AI 9:37

8h ago9:37

9:37

Send us a text Dive into the rapidly evolving world of AI with Adrian Swinscoe as we wrap up our three-part series on how to keep AI from becoming just another buzzword. This episode unpacks the flood of AI tools hitting the market, the challenge of maintaining a human touch in customer experience, and strategies to avoid the dreaded “tech for tech…

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The Subscription Growth Playbook: Acquisition, Retention & Community Building | Matthew Holman 37:15

1d ago37:15

37:15

In this episode of The CEOAFTERDARK, I sit down with Matthew Holman – the founder of Subscription Prescription, to unpack what it really takes to build, scale, and retain a profitable subscription business. We dive deep into: -How to choose the right subscription tech stack (without bias) -Why acquisition is the real driver of retention – and how t…

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Ep. 47 - The Leadership Aha Moments That Change Everything - w/ Nat'l Leadership Consortium 41:10

3d ago41:10

41:10

What makes a leader truly grow? In this powerful conversation with Dr. Caitlin Bailey and Kristen Loomis Greenidge, co-directors of the National Leadership Consortium on Developmental Disabilities, we explore the aha moments that transform leaders—sometimes bringing them to tears. You’ll hear why DSPs don’t leave because of the people they serve, b…

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Follow Up Episode: Sometimes patching things together is the way forward.... 15:28

3d ago15:28

15:28

You may have to “patch” things together to make your business work (Part 2) In my last episode, I talked about how sometimes you need to “patch” things together just to keep moving forward. Today, I’m sharing a real example from the past few weeks where patching things together not only worked, but worked so well that it’s made us rethink our entir…

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Mastering Body Language & Communication in the Fitness Industry with Mentalist Christopher Carter | Building Trust & Human Connection: Episode 546 49:18

7d ago49:18

49:18

In this engaging episode, communication expert and professional mentalist Christopher Carter joins host Justin “JT” Tamsett to uncover not just the science—but the art—behind effective communication in the fitness industry. With over 30 years of stage experience as a mentalist, Chris reveals how reading body language, mastering first impressions, a…

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Customer Success Playbook Podcast S3 E71 - Adrian Swinscoe - Unlocking Value in Customer Journeys 9:17

11d ago9:17

9:17

Send us a text Ready to inject some punk spirit into your customer experience? In this episode of the Customer Success Playbook, Adrian Swinscoe joins Roman Trebon to explore the delicate art of reducing friction without losing that vital human touch. From the bustling cultural tapestry of Edinburgh’s Fringe Festival to personal tales of rock climb…

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Ep. 46 - Better Client Outcomes: Autism and IDD Leadership Fixes w/ Dr. Peter Gerhardt 38:25

10d ago38:25

38:25

What does it take to lead in Autism and IDD services without burning out—or burning bridges? Dr. Peter Gerhardt shares surprising lessons on adapting your leadership style, keeping your team motivated, and making the work deeply meaningful for those you serve. Learn more: https://www.makeitmeaningful.info/home Ready to level up your team's leadersh…

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Q4 Is Coming! This META Set Up Is Working Very Well! 10:10

10d ago10:10

10:10

Q4 is just around the corner… and in this episode, I share a Meta campaign structure that’s working really well right now. Take it. Use it. And hopefully, it helps you get a lot of new subscribers signed up this year. If you have a question you want answered on the show, head over to www.SubscriptionBoxResources.com — join the FREE Facebook group a…

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Ep. 45 - "Don't believe your own press" & more leadership lessons w/ Dr. Peter Gerhardt 34:07

17d ago34:07

34:07

In the field of human services, the needs are vast and the mission is clear. But when leaders are pulled in a thousand different directions, it's easy to feel stressed by the competing demands on every side. In this episode, Dr. Peter Gerhardt breaks through the complexity with simple yet profound words of wisdom from his renowned career in leaders…

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Customer Success Playbook Podcast S3 E70 - Adrian Swinscoe - Data and Customer Storytelling 8:14

19d ago8:14

8:14

Send us a text Ready to shake up your customer experience approach with some no-fluff, straight-to-the-point wisdom? In this episode, Adrian Swinscoe – author of *Punk CX* and *How to Wow* – joins Roman Trebon to deliver a masterclass on how real, actionable data combined with firsthand customer stories can transform your CX from good to unforgetta…

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How Much Should You Charge For Your Subscription Box... 13:03

23d ago13:03

13:03

On this episode of Subscription Box Answers, I cover how much you should charge for your box. Pricing is critical—you want to make as much profit as possible so you’re building a solid, sustainable business… …but there’s a limit to what customers are willing to pay. Get it wrong, and you’ll either leave money on the table or scare people away. In t…

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Ep. 44 - Turning Organizational Values Into Daily Actions w/ Dr. Syard Evans 38:50

24d ago38:50

38:50

It’s one thing to have values on the wall—it’s another to see them come to life in day-to-day decisions, especially on the frontlines. In this episode, Dr. Syard Evans returns to share how her team at Arkansas Support Network builds real values alignment across the organization—not through posters, but through clarity, consistency, and trust. She g…

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What To Do In The First 30 Days To Keep Your Subscribers Signed Up! 15:54

27d ago15:54

15:54

The First 30 Days Can Make or Break Your Subscription Box You only get one chance to make a first impression, and when it comes to retention, those first 30 days are crucial. If you get it right and reinforce the value of your box, you can turn new customers into long-term subscribers. But if you miss the mark, buyer’s remorse can set in fast—and t…

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Ep. 43 - Leveraging AI in human services w/ Dr. Syard Evans of Arkansas Support Network 57:36

1M ago57:36

57:36

How can AI help your organization provide values-based, person-centered care? And what are the risks and benefits? In this episode, Dr. Syard Evans shares what is already happening at her organization—how they have developed an AI tool that moves them even further toward their innovative approach to providing care. And she gives examples of how oth…

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The Future Of Meta Ads! 18:13

1M ago18:13

18:13

In this episode of Subscription Box Answers, I explore the rapidly evolving world of Meta Ads. With AI changing how campaigns are run, targeted, and optimized, it’s never been more important to stay ahead of the curve. Tune in to learn what’s coming next, and how to adapt your ad strategy before it’s too late. If you have a questions you want answe…

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Customer Success Playbook S3 E69 - Gayle Gorvett - Scaling AI Governance Without Killing Innovation 22:24

1M ago22:24

22:24

Send us a text How do you build AI governance that scales without becoming the innovation police? In our final conversation with tech lawyer Gayle Gorvett, we tackle the ultimate balancing act facing every organization: creating robust AI oversight that moves at the speed of business. From shocking federal court rulings that could force AI companie…

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How often should I publish new podcast episodes? 7:10

1M ago7:10

7:10

Stuck on how often you should publish podcast episodes? In this Monday Mic Check, we answer the common question: “How often should I publish new podcast episodes?” You’ll learn why consistency matters more than frequency, what publishing schedules work best for different formats, and how to build a release rhythm that works for both you and your au…

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Ep. 42 - Tackling staff turnover w/ Dr. Dennis Reid 22:03

1M ago22:03

22:03

Is this a "good idea" or something that will actually move the needle when it comes to reducing staff turnover? This is Part 2 of my conversation with Dr. Dennis Reid, and in it he unpacks practical steps to take at your organization to most effectively decide how to address staff turnover. We all know that staff retention is a complex issue and it…

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The Future Of Subscription Boxes + A.I (With Stefan Pretty) 29:00

1M ago29:00

29:00

On this episode of Subscription Box Answers, I'm chatting with Stefan Pretty, the CEO of Subbly, about the future of Subscription Boxes and AI. A couple of weeks ago, the Subbly team demoed their brand new Agentic Builder, an incredibly impressive piece of technology that uses AI to build high-converting subscription websites with ease. It basicall…

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Customer Success Playbook S3 E68 - Gayle Gorvett - Who's Liable When AI Goes Wrong? 12:38

1M ago12:38

12:38

Send us a text When AI systems fail spectacularly, who pays the price? Part two of our conversation with global tech lawyer Gayle Gorvett tackles the million-dollar question every business leader is afraid to ask. With federal AI regulation potentially paused for a decade while technology races ahead at breakneck speed, companies are left creating …

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Is it okay to record my podcast on a smartphone? 7:11

2M ago7:11

7:11

Think you need expensive equipment to start a podcast? Think again. In this Monday Mic Check episode, we answer the question: “Is it okay to record my podcast on a smartphone?” You’ll learn why your phone can be a perfectly fine starting point, what apps to use, how to capture clean audio, and what small upgrades can make a big difference. Whether …

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Ep. 41 - Supervisor training that actually works w/ Dr. Dennis Reid 37:37

2M ago37:37

37:37

In Part 1 of this powerful interview, Dr. Dennis Reid—renowned author of The Supervisor’s Guidebook—shares how to train supervisors effectively, what to do if a supervisor is struggling, and how to start developing future leaders from your DSP team. If you want to improve staff performance, reduce drama, and build stronger supervisors, this episode…

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How To Quickly Add MRR With Post Purchase Upsells! 10:28

2M ago10:28

10:28

On today’s episode of Subscription Box Answers, I’m sharing a simple way to add extra MRR and make more money from your existing customers — using post-purchase upsells. It’s a small tweak that can make a big difference to your bottom line… and help the finances of your subscription box business work so much better. Got a question you want answered…

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Retention Clarity Gap #3 | The Future of Retention Marketing: Why Most Agencies Will Fail by 2025 35:25

2M ago35:25

35:25

Most retention agencies are stuck in 2020—still thinking retention means “send more emails.” In this episode of the Retention Clarity Gap podcast, Mo and George Kapernaros (Founder of Yocto) break down why this thinking is dead. They unpack: – Why production is no longer a moat (thanks to AI & platforms like Klaviyo) – The collapse of “service mark…

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What can I do to improve listener retention and reduce churn? 8:49

2M ago8:49

8:49

How do you get your listeners to stay until the end and come back for the next episode? In this episode of The Podcasting University, I share five practical and easy-to-implement strategies that will help improve listener retention and build a loyal audience. From crafting irresistible intros to using story structures that keep people hooked, these…

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Mastering Gym Marketing & Management through Authentic Branding: Kim Gouch, Dan Young & Dr. Patrick Porter: Episode 545 45:22

2M ago45:22

45:22

In this episode of the Fitness Business Podcast, host Justin ‘JT’ Tamsett engages with Kim Gouch, Chief Brand Officer at Retro Fitness, to dive into effective gym marketing and management by building an authentic brand. Kim emphasizes how understanding current fitness industry trends and fostering internal brand evangelists is crucial for a cohesiv…

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How Blake Imperl Built a Personal Brand & Scaled D2C SaaS Through Community & Content 36:03

2M ago36:03

36:03

In this episode of CEOAFTERDARK, George Kapernaros sits down with Blake Imperl – Head of Marketing at Digio and a true D2C SaaS insider. From his early days at Attentive and Wonderment to now driving growth at Digio, Blake has mastered the art of blending tactical marketing, authentic community-building, and personal brand development. We dive deep…

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How Long Should a Podcast Episode Be? 7:50

2M ago7:50

7:50

How long is too long for a podcast episode? Is there such a thing as too short? In this Monday Mic Check episode, we answer the popular question: "How long should a podcast episode be?" You’ll learn why there’s no perfect number, what the data says, and how to find the right balance between value and time. Whether you’re hosting interviews, teachin…

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Ep. 40 - From "too many vacancies" to "fully staffed" - How to recruit more DSPs 18:20

2M ago18:20

18:20

The problem isn't the people. It's the process. Fix your recruiting process and your vacancies will drop. This episode offers 12 simple changes that make a huge difference in improving your hiring funnel. And if you want a blank Hiring Funnel Worksheet to help you in that process, get yours at iddleader.com/funnel. Ready to level up your team's lea…

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Open or Closed? The Subscription Box Cart Debate 11:59

2M ago11:59

11:59

In this episode of Subscription Box Answers, we're diving deep into one of the biggest decisions every subscription box owner has to make: Should you keep your cart open all the time or use a closed cart launch model? Both can work,but they come with very different pros and cons depending on your niche, your offer, and your traffic strategy. I'll s…

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Customer Success Playbook S3 E67 - Gayle Gorvett - AI Governance Essentials 10:02

2M ago10:02

10:02

Send us a text Ready to navigate the complex world of AI governance without getting lost in legal jargon? This episode delivers a masterclass in building ethical AI frameworks that actually work for your business. Global tech lawyer and fractional general counsel Gayle Gorvett breaks down the essential guardrails every company needs before diving h…

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Customer Success Playbook Podcast S3 E66 - Jake McKee - AI Experience Design 14:41

2M ago14:41

14:41

Send us a text The final episode of this transformative series tackles the ultimate challenge: scaling AI experiences without sacrificing empathy. Jake McKee reveals why most companies approach AI transformation backwards—focusing on tools instead of relationships, replacement instead of enhancement. This customer success playbook episode demonstra…

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Ep. 39 - How to recruit more DSPs and reduce your job vacancies 15:07

2M ago15:07

15:07

If you're at all involved in the hiring process of Direct Support Professionals (or you oversee the people who do), then this episode is for you! Drop your agency's job vacancy rate and stop burning through overtime costs. Leverage the power of behavior science to stop getting ghosted on interviews, to keep your best candidates engaged, and to stop…

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Retention Secrets: How To Keep Subscribers For A Long Time! 19:42

2M ago19:42

19:42

We all know churn is a killer. If your customers keep leaving, you’re building a business on sand. But if you can boost retention? You make more money. You grow faster. And your business becomes way more valuable. In today’s episode, I’m sharing 5 secrets that will immediately help you boost your retention and keep your subscribers around for the l…

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Personal Training Business and Marketing Strategies: Brian Keane & Dr. Patrick Porter: Episode 544 31:11

2M ago31:11

31:11

In this dynamic episode, join Justin JT Tamsett and Brian Keane for a dynamic discussion on the evolving world of personal training, where they share practical marketing, business strategies and coaching insights to help personal trainers and fitness professionals thrive in today’s competitive market. You’ll learn about why your personal branding s…

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Customer Success Playbook Podcast S3 E65 - Jake Mckee - Community VS Data Driven Road Map 18:32

2M ago18:32

18:32

Send us a text What happens when passionate customer feedback clashes with cold, hard data? Jake McKee tackles this age-old product dilemma with wisdom earned from years at Lego and building communities for Fortune 500 brands. This episode of the customer success playbook reveals why treating community building as relationship development—not just …

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Should You use Background Music in Your Podcast Episodes? 4:14

2M ago4:14

4:14

Wondering whether adding background music will enhance or hurt your podcast? In this Monday Mic Check episode, we answer a common question: “Should I use background music in my podcast episodes?” You’ll learn when background music can elevate your content, how to use it without distracting your audience, and the best practices for making it feel li…

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Ep. 38 - 3 Secrets to Increase your Staff Retention 16:18

2M ago16:18

16:18

Tired of the revolving door of staff? Consider these three secrets to increase your staff retention--and the quality of services you provide. Ready to level up your team's leadership? I've got a free playbook for you: The Turnover Fix Playbook: 4 Simple Supervisor Habits that Reduce DSP Turnover Fast. Get your free copy at www.iddleader.com/supervi…

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How I Would Launch A Subscription Box In 2025 19:45

2M ago19:45

19:45

In this episode of Subscription Box Answers, I break down exactly how I would launch a subscription box in 2025. It’s all about verifying demand before you waste time or money—so you give your box the best possible chance of success. Whether you're brand new or already running a box and thinking of launching a second one, this episode is a must-lis…

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Podcast Script Vs Outline - Which is better and why? 4:12

3M ago4:12

4:12

Are you better off scripting every word of your podcast—or just working off a rough outline? In this quick Monday Mic Check episode, we’re tackling one of the most common questions new podcasters face: what’s the better approach—writing a full script or recording impromptu using a podcast outline? You’ll learn the pros and cons of both methods, the…

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Ep. 37 - Hired an underperformer: fire them or change them? 13:19

2M ago13:19

13:19

Anyone involved in management knows the painful decision: "Can this underperforming team member be changed or do I need to let them go?" This episode breaks down the behavioral science of why this dynamic often drags on for too long at IDD agencies (and at many other businesses) and how to quickly implement a system that makes it clear when to help…

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How We Reached Our First 1000 Subscribers! 20:12

3M ago20:12

20:12

On today’s episode of Subscription Box Answers, I’m rolling back the clock and breaking down—step by step—exactly how we got our first 1,000 subscribers. The tactics may have evolved over time, but the core message hasn’t changed: If you want your business to hit a big milestone, you might need to forget about being fancy and drag it there kicking …

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Customer Success Playbook S3 E 64 - Jake McKee - AI Voice and AI Adoption 8:38

3M ago8:38

8:38

Send us a text The future of AI isn't just about technology—it's about relationships. Jake McKee, renowned as "the community guy," delivers a paradigm-shifting perspective on AI adoption that goes far beyond features and functionality. Rather than getting caught up in the technical capabilities, McKee advocates for designing the emotional connectio…

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Retention Clarity Gap #2 | Selling Retention Up the Chain: From Data to Decisions 44:42

3M ago44:42

44:42

In this episode, Mo & George dive deep into one of the biggest challenges in retention marketing: how to communicate your impact to leadership, justify budget, and drive decisions with data. If you've ever struggled to "sell" retention internally, this one's a must-listen. 🔍 Key Takeaways: Revenue ≠ Impact. Speak the language of profit & margin. Kn…

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5 Podcast Productivity Tips to Stay Consistent and Avoid Burnout 11:23

3M ago11:23

11:23

Staying consistent with your podcast publishing schedule can feel like a constant uphill battle. But what if it didn’t have to be that way? In this episode of The Podcasting University, I’m sharing five proven ways to help you stay on track with your podcast publishing—without the burnout. You’ll learn how to batch-produce episodes for maximum effi…

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AI and Future-Proofing Your Gym in 2025: Shama Hyder & Dr. Patrick Porter: Episode 543 24:59

3M ago24:59

24:59

Become an FBP Insider! Learn more on Patreon. Our FREE LIVE online events created specifically for fitness business owners, managers, and coaches who want to sharpen their skills and grow their business - Learn More! In this episode of the Fitness Business Podcast, host Justin 'JT' Tamsett is joined by AI and digital marketing expert Shama Hyder an…