Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo

Churn Reduction Podcasts

show episodes
 
Welcome to the Customer Retention Podcast — your go-to show for actionable insights on growing and retaining your SaaS customers using GoCSM and the HighLevel platform. Each episode dives into practical strategies, real success stories, and proven systems to reduce churn, boost engagement, and scale your customer success operations. Whether you’re a SaaS founder, agency owner, or CSM, you’ll get clear, no-fluff advice you can use immediately.
  continue reading
 
Artwork

1
Onboarding Therapy

Arrows Podcast Network

icon
Unsubscribe
icon
icon
Unsubscribe
icon
Monthly+
 
Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
  continue reading
 
Artwork

1
Indie Founder

Tiago Ferreira

icon
Unsubscribe
icon
icon
Unsubscribe
icon
Monthly+
 
My name is Tiago and I am a full time Indie Maker. I build startups without any external investment and my goal is to perfect my entrepreneurial craft and reach $100K ARR (Annual Recurrent Revenue) Join me as I narrate my story and interview other entrepreneurs. Join our community
  continue reading
 
Loading …
show series
 
Here is the republish of my chat with Rob Walling, author of the SaaS Playbook. We delved into product pricing, focusing on value alignment rather than greed, and discussed strategic price increases to reduce churn and bolster marketing. Rob also shared when to start paid ads and how to create impactful content. He offered advice on assembling a te…
  continue reading
 
I interview ChatGPT (calling it Alex) and challenge it to create a roadmap from zero skills to $1M ARR in five years. We break down the best skills to learn (coding, sales), how to choose a profitable niche, and why B2B SaaS for remote creative collaboration is a strong bet. I dive into practical steps: market research, MVP building, pricing, and B…
  continue reading
 
I talk about my personal dilemma: should I buy a boat now or wait? I share my love for sailing, the costs and challenges of boat ownership, and my ideas to make it affordable—like renting it on Airbnb. I discuss chasing dreams versus saving or investing money, and ask if achieving goals is better than the journey itself. Finally, I mention trying t…
  continue reading
 
I break down key insights from a digital business acquisition report by Flippa. I share which business models are getting the highest multiples (SaaS, content sites, YouTube channels), highlight surprising trends in buyer interest, explain what affects deal speed and size, and give quick tips for founders considering selling (or buying) right now. …
  continue reading
 
In this episode, I sit down with Dmytro, founder of ScreenshotOne.com, to uncover how he bootstrapped his SaaS tool for automated website screenshots to an impressive $20K MRR. We dive deep into the market validation process that gave ScreenshotOne.com an edge, explore real-world use cases, and discuss the early challenges Dmytro faced as an indie …
  continue reading
 
I share my journey into B2B sales, detailing the strategies that helped me land clients for my company, Podsqueeze. I discuss the differences between B2B and B2C, the importance of identifying target leads, and effective outreach methods, including using WhatsApp. I cover the demo process, follow-up negotiations, and the significance of maintaining…
  continue reading
 
I share a recent breakthrough in my entrepreneurial journey with Podsqueeze. After experimenting with various marketing strategies, I discovered the power of targeted press releases. Initially, I struggled with traditional PR methods, but I found success by reaching out to niche podcasting newsletters. This approach not only increased our visibilit…
  continue reading
 
I discuss the definition of a successful entrepreneur and what constitutes a company. I share my perspective on profitability and value creation, emphasizing that a true business should be self-sustainable. I explore the role of luck in entrepreneurship and reflect on my journey with Podsqueeze, including the challenges of replicating success. I co…
  continue reading
 
I share my journey with Podsqueeze, reflecting on two years of entrepreneurship. I discuss the impact of seasonality on our business and the brutal nature of the market. I explore the challenges of balancing investment and salary, leading to a decision to scale down operations. I highlight our shift towards B2B clients and the lessons learned from …
  continue reading
 
In this podcast, Tim and Shawn discuss their journey with the HighLevel platform and how it helped shape GoCSM, a powerful tool for customer success management. Tim shares insights from years of experience in the SaaS world, explaining how GoCSM was developed to support agencies in managing customer success, reducing churn, and improving client ret…
  continue reading
 
In our very first episode, we sit down with Tim Sabir, founder of GoCSM, to talk about one of the biggest challenges facing SaaS agencies on HighLevel — churn. With 7+ years of experience helping local businesses grow through smart technology, Tim shares practical strategies for reducing churn, increasing product adoption, and building stronger cli…
  continue reading
 
In this episode of Onboarding Therapy, Kim and Shareil sit down with Em Wingrove, Chief Experience Officer at Aptitude 8, to explore how customer success teams can apply a hospitality mindset to improve retention, build trust, and create effortless customer experiences. Highlights from the Episode: Why Customer Success Needs Hospitality – Em breaks…
  continue reading
 
In this episode of Onboarding Therapy, Kim and Shareil are joined by Grant, Head of Sales at Arrows, for a candid discussion about the unique dynamics between sales and customer success teams—and why their differences actually make organizations stronger. Highlights from the Episode: Different Personalities, Different Roles: Explore why certain per…
  continue reading
 
I share a wrap-up of 2024, discussing both successes and challenges with Podsqueeze. I reflect on our disappointing growth compared to 2023 and the importance of sustainable marketing, particularly through SEO, which significantly increased our traffic. I analyze our MRR growth of 18% and the ongoing issue of churn, which remains a focus for 2025. …
  continue reading
 
I dive into my journey of managing a residential building after buying our first apartment. I share the ups and downs of dealing with a crumbling building, a lackluster management company, and a diverse group of neighbors from different cultural backgrounds. I talk about how I took charge, rallied the residents, and navigated through conflicts to i…
  continue reading
 
In this episode of Onboarding Therapy, Kim and Shareil talk with Matthew Ruxton about his journey from implementation specialist to RevOps leader, challenging common misconceptions about customer onboarding along the way. Highlights from the Episode: The Overwhelm Myth: Matthew challenges the common fear of overwhelming customers and explains why u…
  continue reading
 
In this episode of Onboarding Therapy, Kim and Shareil sit down with Daphne Costa Lopes, Global Director for Strategic Accounts at HubSpot, to explore how AI is reshaping customer success—and why now is the time for teams to adapt. Highlights from the Episode: Why Customer Success Teams Can’t Ignore AI: Daphne explains the risks of falling behind a…
  continue reading
 
In this episode of Onboarding Therapy, Kim and Shareil challenge the traditional structure of customer success (CS) teams. They discuss whether CS should remain tied to revenue-focused goals or shift closer to product development, potentially evolving into a "product success" function. This thought-provoking discussion dives into the challenges fac…
  continue reading
 
In this episode of Onboarding Therapy, Kim and Shareil welcome their first guest, onboarding expert and author Ramli John. Together, they dive into the nuances of friction in onboarding and how internal misalignment often becomes the root cause of a disjointed customer experience. Highlights include: Why internal misalignment on onboarding goals an…
  continue reading
 
In this episode of Onboarding Therapy, Kim and Shareil dive into a common debate in the onboarding world: Can in-app onboarding replace human-led onboarding? They explore the strengths and limitations of each approach and discuss how combining the two can create a more effective and scalable onboarding experience. Highlights include: Why some leade…
  continue reading
 
In Episode 2 of Onboarding Therapy, Kim and Shareil tackle the critical challenge of securing leadership support for customer onboarding. They share strategies to communicate onboarding’s impact on business goals and offer insights into making the case for better investment and buy-in. Highlights include: Why onboarding is often undervalued by lead…
  continue reading
 
In the debut episode of Onboarding Therapy, Kim and Shareil explore the challenges of aligning sales and onboarding teams. They discuss common issues like mismatched incentives, misaligned goals, and poor handoff processes, all of which can impact the customer experience. Highlights include: Why sales and onboarding teams often feel at odds with ea…
  continue reading
 
I dive into the tricky balance between work and rest that many indie makers face. I share my personal journey and talk about the constant pressure to work long hours and the feelings of dissatisfaction that can arise in both 9-to-5 jobs and startups. I emphasize the importance of finding fulfillment and suggest that entrepreneurs should delegate ta…
  continue reading
 
I dive into the art of networking at conferences, focusing on my experiences at the Web Summit in Lisbon. Having attended for three years, I share tips on navigating the event, securing a media ticket, and making meaningful connections. I emphasize the importance of networking over attending talks, recounting my interactions with various companies,…
  continue reading
 
I dive into the potential impacts of Donald Trump's election victory on indie businesses, especially in the SaaS sector. I discuss the differences between the U.S. and European business environments, noting how higher purchasing power in the U.S. can benefit indie makers. I also touch on corporate tax rates, tariffs, and currency fluctuations. Whil…
  continue reading
 
I dive into the importance of setting aside ego in both entrepreneurship and personal life. I share personal stories and lessons learned, emphasizing that being an entrepreneur is a lifestyle that shapes one's worldview. I talk about how different professions influence perspectives and highlight the value of self-belief and adaptability. I encourag…
  continue reading
 
I chat with Elston, founder of Tiny Host. We dive into his journey as an indie maker, his early interest in web design, and the founding of Tiny Host. We discuss validating business ideas, building Tiny Host from an MVP to a user-friendly tool, and the importance of user feedback and market research. We also touch on scaling challenges and the diff…
  continue reading
 
I share the rollercoaster journey of my startup, Podsqueeze. I talk about our initial success, hitting a growth plateau, and the strategies we used to bounce back, like investing in SEO and launching new features. I dive into the emotional highs and lows of entrepreneurship, the importance of teamwork, and the challenges of maintaining motivation. …
  continue reading
 
I discuss the evolution of my podcast and why It went from "The Wannabe Entrepreneur" to "Indie Founder." I introduce Flarecut, my new AI tool that helps create short videos. I reflect on its market reception so far and why it might be failing. Mentions Podsqueeze (00:06:41) - https://podsqueeze.com Flarecut (00:12:52) - https://flarecut.com Auto S…
  continue reading
 
In this episode, I dive into my latest thoughts on entrepreneurship, work-life balance, and productivity. I share exciting updates about my project, Podsqueeze, and my collaboration with João on a new product. I discuss the struggle of balancing work with personal life and question traditional metrics of productivity. We also touch on the culture o…
  continue reading
 
I talk about the importance of prioritizing tasks and managing time effectively. I also discuss my main goal: becoming a better entrepreneur through continuous learning. You'll hear about my marketing strategies, especially focusing on Google SEO, and the challenges of growing a bootstrapped company. Plus, I reflect on the slow growth of Podsqueeze…
  continue reading
 
I made a mistake with my pricing, but I'm getting over it with some meditation. I'm also excited to go to a podcast conference in London to meet people and learn more. I talked about the importance of understanding business metrics to make good decisions, not just to look impressive. Also, AI is becoming a big deal in our field, and I'm watching ho…
  continue reading
 
Here is my chat with Rob Walling, author of the SaaS Playbook. We delved into product pricing, focusing on value alignment rather than greed, and discussed strategic price increases to reduce churn and bolster marketing. Rob also shared when to start paid ads and how to create impactful content. He offered advice on assembling a team within budgeta…
  continue reading
 
I've been reflecting on the growth and changes over the past few years. We talked about the leap from a 9 to 5 to full-time entrepreneurship, the societal pressures we face, especially as we hit our 30s, and the quest for work-life balance. I also pondered the idea of renting an office space to combat the solitude of working from home and to build …
  continue reading
 
In today's podcast, I dive deep into how we juggle our time, chase wealth, and strive for that elusive work-life balance. I shared some personal stories, including the ups and downs with my own project, Podsqueeze, and how I'm tackling growth challenges head-on. We also talked about why we leave cushy jobs to strike out on our own—is it for freedom…
  continue reading
 
I'm happy to share some personal updates and entrepreneurial insights. Lately, I've discovered Apollo, a networking tool that's completely revolutionized the way I connect with others. Our Website was completely down for a complete 30 min and I have never beens this stressed XD And to continue this stressing week we decided to increase Podsqueeze p…
  continue reading
 
I dive into the nation's burgeoning immigration scene, exploring its cultural boons and economic hurdles. As a business owner, my political perspectives are ever-shifting, particularly concerning taxes and government policies. Plus, I'll reveal my journey towards achieving a work-life balance and heightened productivity, inspired by "The 4-Hour Wor…
  continue reading
 
Hey fellow indie hackers, just wrapped up a super cool chat with Daniel, a 26-year-old entrepreneur who's totally killing it with a $500k SaaS portfolio. He and his brother started young, sold their first company, and now they're smartly reinvesting into more SaaS, real estate, and other assets. Daniel's all about that cautious growth and avoiding …
  continue reading
 
Hey fellow indie hackers! I've promised myself (and you guys!) that from now on, I'll drop a fresh episode every Monday – gotta keep that trust going, right? I also dived into my new adventure with PodSqueeze, chatting with customers on the podcast and soaking up all their amazing insights. Oh, and I had this awesome talk with Rob Walling, which le…
  continue reading
 
Why do some products grow more than others? In today's episode of "The Wannabe Entrepreneur," I ponder over the growth trajectory of my product, the inevitable plateau, and the significance of early adopters and the early majority. I confess to overlooking long-term marketing tactics initially and discuss strategies to break into fresh markets, lik…
  continue reading
 
I'll talk about the crucial skill shifts, strategies to keep customers, the art of delegation, and the power of SEO and email marketing. Learning from fellow entrepreneurs has been key, and I'm eager to show that bootstrapping can lead to serious financial wins. Links Support This Podcast DM me on Twitter Join The WBE Community Try PodSqueeze Times…
  continue reading
 
Ever wondered how a developer turns into an entrepreneur? In this episode of "The Wannabe Entrepreneur," I, Tiago, dive into my own transformation, revealing the ins and outs of my entrepreneurial journey. I'll walk you through the crucial role of passive user acquisition strategies, such as SEO and content creation, and explain why it's essential …
  continue reading
 
Are you ready to dive into the world of guerrilla marketing and podcasting? I'm Tiago, the host of "The Wannabe Entrepreneur" and co-founder of PodSqueeze. In this episode, I'm excited to share our marketing focus for early 2024 and the behind-the-scenes of our rapid-fire podcast creation, "Lessons from a Podcaster." I'll walk you through our launc…
  continue reading
 
In this episode, together with my co-founder João, we dive into our entrepreneurial rollercoaster with Pod Squeeze. From the ashes of a failed project to the thriving business we run today, we're peeling back the curtain on our journey. We'll chat about the crucial role of user feedback, the exhilarating boost from financial wins, and the gritty de…
  continue reading
 
Loading …
Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play