Welcome to the Customer Retention Podcast — your go-to show for actionable insights on growing and retaining your SaaS customers using GoCSM and the HighLevel platform. Each episode dives into practical strategies, real success stories, and proven systems to reduce churn, boost engagement, and scale your customer success operations. Whether you’re a SaaS founder, agency owner, or CSM, you’ll get clear, no-fluff advice you can use immediately.
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Churn Reduction Podcasts
Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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My name is Tiago and I am a full time Indie Maker. I build startups without any external investment and my goal is to perfect my entrepreneurial craft and reach $100K ARR (Annual Recurrent Revenue) Join me as I narrate my story and interview other entrepreneurs. Join our community
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#356 - A day in a life of an entrepreneur [Re-published]
7:45
7:45
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7:45Today I am re-publishing an episode from my early days as an entrepreneur. It kind of seems like it was a lifetime ago. I have learned a lot since then. But its cool to go back in time! Hope you enjoy it! Follow me on twitter: https://x.com/wbetiagoBy Tiago Ferreira
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#355 - Rob Walling on How To Build a SaaS [Re-Published]
1:33:51
1:33:51
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1:33:51Here is the republish of my chat with Rob Walling, author of the SaaS Playbook. We delved into product pricing, focusing on value alignment rather than greed, and discussed strategic price increases to reduce churn and bolster marketing. Rob also shared when to start paid ads and how to create impactful content. He offered advice on assembling a te…
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#354 - I Asked ChatGPT How To Get to $1M ARR!
35:54
35:54
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35:54I interview ChatGPT (calling it Alex) and challenge it to create a roadmap from zero skills to $1M ARR in five years. We break down the best skills to learn (coding, sales), how to choose a profitable niche, and why B2B SaaS for remote creative collaboration is a strong bet. I dive into practical steps: market research, MVP building, pricing, and B…
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I talk about my personal dilemma: should I buy a boat now or wait? I share my love for sailing, the costs and challenges of boat ownership, and my ideas to make it affordable—like renting it on Airbnb. I discuss chasing dreams versus saving or investing money, and ask if achieving goals is better than the journey itself. Finally, I mention trying t…
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#352 - Which Businesses Have the Best Multiples in 2025?
23:52
23:52
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23:52I break down key insights from a digital business acquisition report by Flippa. I share which business models are getting the highest multiples (SaaS, content sites, YouTube channels), highlight surprising trends in buyer interest, explain what affects deal speed and size, and give quick tips for founders considering selling (or buying) right now. …
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#351 - Market Validation, Churn Reduction & Bootstrapping ScreenshotOne.com to $20K MRR with Dmytro
57:22
57:22
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57:22In this episode, I sit down with Dmytro, founder of ScreenshotOne.com, to uncover how he bootstrapped his SaaS tool for automated website screenshots to an impressive $20K MRR. We dive deep into the market validation process that gave ScreenshotOne.com an edge, explore real-world use cases, and discuss the early challenges Dmytro faced as an indie …
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#350 - Mastering B2B Sales: Strategies for Indie Founders
28:14
28:14
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28:14I share my journey into B2B sales, detailing the strategies that helped me land clients for my company, Podsqueeze. I discuss the differences between B2B and B2C, the importance of identifying target leads, and effective outreach methods, including using WhatsApp. I cover the demo process, follow-up negotiations, and the significance of maintaining…
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#349 - How Indie Makers Can Leverage Press Releases & Niche Marketing to Boost Visibility
22:31
22:31
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22:31I share a recent breakthrough in my entrepreneurial journey with Podsqueeze. After experimenting with various marketing strategies, I discovered the power of targeted press releases. Initially, I struggled with traditional PR methods, but I found success by reaching out to niche podcasting newsletters. This approach not only increased our visibilit…
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#348 - What Defines a Good Entrepreneur? The Power of Value Creation, Continuous Learning & Building a Self-Sustainable Business
25:14
25:14
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25:14I discuss the definition of a successful entrepreneur and what constitutes a company. I share my perspective on profitability and value creation, emphasizing that a true business should be self-sustainable. I explore the role of luck in entrepreneurship and reflect on my journey with Podsqueeze, including the challenges of replicating success. I co…
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#347 - The Market Doesn’t Care: Realities of Entrepreneurship
24:42
24:42
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24:42I share my journey with Podsqueeze, reflecting on two years of entrepreneurship. I discuss the impact of seasonality on our business and the brutal nature of the market. I explore the challenges of balancing investment and salary, leading to a decision to scale down operations. I highlight our shift towards B2B clients and the lessons learned from …
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HighLevel Masterclass / SaaS Masterclass w/ John Bermudez
1:28:06
1:28:06
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1:28:06By Timur Sabir
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Killing Churn in HighLevel SaaS Businesses w/ Azhar Siddiqui
58:18
58:18
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58:18By Timur Sabir
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Make More Money WITHOUT More Customers w/ Spencer Harman
1:04:51
1:04:51
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1:04:51By Timur Sabir
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Sell SaaS Mastery Workshop w/ Andy Audate
1:26:52
1:26:52
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1:26:52By Timur Sabir
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Level-up Your SaaS Company with GoCSM w/ Jenna Leadingham
51:02
51:02
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51:02By Timur Sabir
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HighLevel Journey, Customer Success, and SaaS Strategies w/ Shawn Greenway
59:11
59:11
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59:11In this podcast, Tim and Shawn discuss their journey with the HighLevel platform and how it helped shape GoCSM, a powerful tool for customer success management. Tim shares insights from years of experience in the SaaS world, explaining how GoCSM was developed to support agencies in managing customer success, reducing churn, and improving client ret…
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How to Reduce Churn for HighLevel SaaS Agencies Using GoCSM w/ Nipun Syal
1:08:03
1:08:03
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1:08:03In our very first episode, we sit down with Tim Sabir, founder of GoCSM, to talk about one of the biggest challenges facing SaaS agencies on HighLevel — churn. With 7+ years of experience helping local businesses grow through smart technology, Tim shares practical strategies for reducing churn, increasing product adoption, and building stronger cli…
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Why Customer Success Needs a Hospitality Mindset with Em Wingrove
49:40
49:40
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49:40In this episode of Onboarding Therapy, Kim and Shareil sit down with Em Wingrove, Chief Experience Officer at Aptitude 8, to explore how customer success teams can apply a hospitality mindset to improve retention, build trust, and create effortless customer experiences. Highlights from the Episode: Why Customer Success Needs Hospitality – Em breaks…
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Why Blaming Sales Doesn't Work: A Candid Chat with Arrows' Head of Sales, Grant Jones
38:07
38:07
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38:07In this episode of Onboarding Therapy, Kim and Shareil are joined by Grant, Head of Sales at Arrows, for a candid discussion about the unique dynamics between sales and customer success teams—and why their differences actually make organizations stronger. Highlights from the Episode: Different Personalities, Different Roles: Explore why certain per…
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#346 - Reflections on 2024: Achievements, Challenges, and the Power of Sustainable Marketing
30:56
30:56
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30:56I share a wrap-up of 2024, discussing both successes and challenges with Podsqueeze. I reflect on our disappointing growth compared to 2023 and the importance of sustainable marketing, particularly through SEO, which significantly increased our traffic. I analyze our MRR growth of 18% and the ongoing issue of churn, which remains a focus for 2025. …
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#345 - Navigating Residential Building Management: Overcoming Challenges and Cultural Clashes
34:51
34:51
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34:51I dive into my journey of managing a residential building after buying our first apartment. I share the ups and downs of dealing with a crumbling building, a lackluster management company, and a diverse group of neighbors from different cultural backgrounds. I talk about how I took charge, rallied the residents, and navigated through conflicts to i…
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Stop Worrying About Overwhelming Customers During Onboarding with Matthew Ruxton
33:44
33:44
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33:44In this episode of Onboarding Therapy, Kim and Shareil talk with Matthew Ruxton about his journey from implementation specialist to RevOps leader, challenging common misconceptions about customer onboarding along the way. Highlights from the Episode: The Overwhelm Myth: Matthew challenges the common fear of overwhelming customers and explains why u…
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The AI Wake-Up Call for Customer Success Teams with Daphne Costa Lopes
42:50
42:50
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42:50In this episode of Onboarding Therapy, Kim and Shareil sit down with Daphne Costa Lopes, Global Director for Strategic Accounts at HubSpot, to explore how AI is reshaping customer success—and why now is the time for teams to adapt. Highlights from the Episode: Why Customer Success Teams Can’t Ignore AI: Daphne explains the risks of falling behind a…
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Rethinking the Role of Customer Success: A Radical Take
41:46
41:46
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41:46In this episode of Onboarding Therapy, Kim and Shareil challenge the traditional structure of customer success (CS) teams. They discuss whether CS should remain tied to revenue-focused goals or shift closer to product development, potentially evolving into a "product success" function. This thought-provoking discussion dives into the challenges fac…
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Reducing Friction in Customer Onboarding with Ramli John
30:44
30:44
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30:44In this episode of Onboarding Therapy, Kim and Shareil welcome their first guest, onboarding expert and author Ramli John. Together, they dive into the nuances of friction in onboarding and how internal misalignment often becomes the root cause of a disjointed customer experience. Highlights include: Why internal misalignment on onboarding goals an…
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In-App vs. Human-Led Onboarding: Striking the Right Balance
21:18
21:18
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21:18In this episode of Onboarding Therapy, Kim and Shareil dive into a common debate in the onboarding world: Can in-app onboarding replace human-led onboarding? They explore the strengths and limitations of each approach and discuss how combining the two can create a more effective and scalable onboarding experience. Highlights include: Why some leade…
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Getting Leadership Buy-In: Proving the Value of Customer Onboarding
37:47
37:47
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37:47In Episode 2 of Onboarding Therapy, Kim and Shareil tackle the critical challenge of securing leadership support for customer onboarding. They share strategies to communicate onboarding’s impact on business goals and offer insights into making the case for better investment and buy-in. Highlights include: Why onboarding is often undervalued by lead…
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Aligning Sales and Onboarding: Building Better Handoffs and Feedback Loops
38:22
38:22
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38:22In the debut episode of Onboarding Therapy, Kim and Shareil explore the challenges of aligning sales and onboarding teams. They discuss common issues like mismatched incentives, misaligned goals, and poor handoff processes, all of which can impact the customer experience. Highlights include: Why sales and onboarding teams often feel at odds with ea…
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#344 - Cracking the Productivity Code: Balancing Work Satisfaction and Personal Time for Indie Makers
27:18
27:18
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27:18I dive into the tricky balance between work and rest that many indie makers face. I share my personal journey and talk about the constant pressure to work long hours and the feelings of dissatisfaction that can arise in both 9-to-5 jobs and startups. I emphasize the importance of finding fulfillment and suggest that entrepreneurs should delegate ta…
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#343 - Network Used To Be Awkward... Lets Talk About Websummit
24:01
24:01
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24:01I dive into the art of networking at conferences, focusing on my experiences at the Web Summit in Lisbon. Having attended for three years, I share tips on navigating the event, securing a media ticket, and making meaningful connections. I emphasize the importance of networking over attending talks, recounting my interactions with various companies,…
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#342 - Currency Fluctuations and Trump's Victory: Impacts on Indie Maker's Businesses
27:04
27:04
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27:04I dive into the potential impacts of Donald Trump's election victory on indie businesses, especially in the SaaS sector. I discuss the differences between the U.S. and European business environments, noting how higher purchasing power in the U.S. can benefit indie makers. I also touch on corporate tax rates, tariffs, and currency fluctuations. Whil…
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#341 - How Your Ego Is Killing Your Business!
31:48
31:48
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31:48I dive into the importance of setting aside ego in both entrepreneurship and personal life. I share personal stories and lessons learned, emphasizing that being an entrepreneur is a lifestyle that shapes one's worldview. I talk about how different professions influence perspectives and highlight the value of self-belief and adaptability. I encourag…
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#340 - Navigating Scaling Challenges and User Feedback: Elston's Indie Journey with Tiny Host
1:21:26
1:21:26
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1:21:26I chat with Elston, founder of Tiny Host. We dive into his journey as an indie maker, his early interest in web design, and the founding of Tiny Host. We discuss validating business ideas, building Tiny Host from an MVP to a user-friendly tool, and the importance of user feedback and market research. We also touch on scaling challenges and the diff…
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#339 - From Stagnation to Success: Reviving User Engagement with Podsqueeze
38:00
38:00
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38:00I share the rollercoaster journey of my startup, Podsqueeze. I talk about our initial success, hitting a growth plateau, and the strategies we used to bounce back, like investing in SEO and launching new features. I dive into the emotional highs and lows of entrepreneurship, the importance of teamwork, and the challenges of maintaining motivation. …
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#338 - New Name! New Product! New Season!
25:57
25:57
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25:57I discuss the evolution of my podcast and why It went from "The Wannabe Entrepreneur" to "Indie Founder." I introduce Flarecut, my new AI tool that helps create short videos. I reflect on its market reception so far and why it might be failing. Mentions Podsqueeze (00:06:41) - https://podsqueeze.com Flarecut (00:12:52) - https://flarecut.com Auto S…
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#337 - Unveiling the Myth: Overworking and Work Performance in the Path to Wealth
33:38
33:38
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33:38In this episode, I dive into my latest thoughts on entrepreneurship, work-life balance, and productivity. I share exciting updates about my project, Podsqueeze, and my collaboration with João on a new product. I discuss the struggle of balancing work with personal life and question traditional metrics of productivity. We also touch on the culture o…
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#336 -Why Business Size Matters: Navigating a Bootstrapped Company and New Projects
33:34
33:34
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33:34I talk about the importance of prioritizing tasks and managing time effectively. I also discuss my main goal: becoming a better entrepreneur through continuous learning. You'll hear about my marketing strategies, especially focusing on Google SEO, and the challenges of growing a bootstrapped company. Plus, I reflect on the slow growth of Podsqueeze…
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#335 - Navigating Business Metrics and My Podcasting Conference Journey - Young Entrepreneur Mistakes
26:58
26:58
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26:58I made a mistake with my pricing, but I'm getting over it with some meditation. I'm also excited to go to a podcast conference in London to meet people and learn more. I talked about the importance of understanding business metrics to make good decisions, not just to look impressive. Also, AI is becoming a big deal in our field, and I'm watching ho…
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#334 - Rob Walling on Mastering Product Pricing for Churn Reduction and Entrepreneurial Wealth - Author of The SaaS Playbook
1:33:51
1:33:51
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1:33:51Here is my chat with Rob Walling, author of the SaaS Playbook. We delved into product pricing, focusing on value alignment rather than greed, and discussed strategic price increases to reduce churn and bolster marketing. Rob also shared when to start paid ads and how to create impactful content. He offered advice on assembling a team within budgeta…
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#333 - Thriving in Your 30s: Embracing Community Building and Entrepreneurship
27:18
27:18
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27:18I've been reflecting on the growth and changes over the past few years. We talked about the leap from a 9 to 5 to full-time entrepreneurship, the societal pressures we face, especially as we hit our 30s, and the quest for work-life balance. I also pondered the idea of renting an office space to combat the solitude of working from home and to build …
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#332 - Money, Time and Fun - You Can Have It All!
26:22
26:22
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26:22In today's podcast, I dive deep into how we juggle our time, chase wealth, and strive for that elusive work-life balance. I shared some personal stories, including the ups and downs with my own project, Podsqueeze, and how I'm tackling growth challenges head-on. We also talked about why we leave cushy jobs to strike out on our own—is it for freedom…
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#331 - Unlocking Organic Growth: The Hidden Tool Transforming Businesses
24:01
24:01
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24:01I'm happy to share some personal updates and entrepreneurial insights. Lately, I've discovered Apollo, a networking tool that's completely revolutionized the way I connect with others. Our Website was completely down for a complete 30 min and I have never beens this stressed XD And to continue this stressing week we decided to increase Podsqueeze p…
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#330 - Unlocking Productivity: How "The 4-Hour Workweek" Revolutionizes Entrepreneurial Efficiency
22:48
22:48
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22:48I dive into the nation's burgeoning immigration scene, exploring its cultural boons and economic hurdles. As a business owner, my political perspectives are ever-shifting, particularly concerning taxes and government policies. Plus, I'll reveal my journey towards achieving a work-life balance and heightened productivity, inspired by "The 4-Hour Wor…
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#329 - Strategic Investing Strategies Post-Company Sale with Daniel's $500K SaaS Portfolio
1:26:54
1:26:54
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1:26:54Hey fellow indie hackers, just wrapped up a super cool chat with Daniel, a 26-year-old entrepreneur who's totally killing it with a $500k SaaS portfolio. He and his brother started young, sold their first company, and now they're smartly reinvesting into more SaaS, real estate, and other assets. Daniel's all about that cautious growth and avoiding …
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#328 - Rob Walling's Game-Changing Book: Strategies for Makers on Reducing Churn and Embracing Long-Term Thinking
25:08
25:08
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25:08Hey fellow indie hackers! I've promised myself (and you guys!) that from now on, I'll drop a fresh episode every Monday – gotta keep that trust going, right? I also dived into my new adventure with PodSqueeze, chatting with customers on the podcast and soaking up all their amazing insights. Oh, and I had this awesome talk with Rob Walling, which le…
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#327 - Unlocking Product Growth: The Role of Early Adopters and Marketing Tactics
20:42
20:42
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20:42Why do some products grow more than others? In today's episode of "The Wannabe Entrepreneur," I ponder over the growth trajectory of my product, the inevitable plateau, and the significance of early adopters and the early majority. I confess to overlooking long-term marketing tactics initially and discuss strategies to break into fresh markets, lik…
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#326 - Growing Together: Mastering Customer Retention for Financial Success
22:50
22:50
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22:50I'll talk about the crucial skill shifts, strategies to keep customers, the art of delegation, and the power of SEO and email marketing. Learning from fellow entrepreneurs has been key, and I'm eager to show that bootstrapping can lead to serious financial wins. Links Support This Podcast DM me on Twitter Join The WBE Community Try PodSqueeze Times…
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#325 - Transform Your Entrepreneurial Journey: Invest in Marketing Expertise!
26:12
26:12
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26:12Ever wondered how a developer turns into an entrepreneur? In this episode of "The Wannabe Entrepreneur," I, Tiago, dive into my own transformation, revealing the ins and outs of my entrepreneurial journey. I'll walk you through the crucial role of passive user acquisition strategies, such as SEO and content creation, and explain why it's essential …
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#324 - Guerrilla Marketing and Podcast Creation: Launch Your Show in 24 Hours!
29:08
29:08
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29:08Are you ready to dive into the world of guerrilla marketing and podcasting? I'm Tiago, the host of "The Wannabe Entrepreneur" and co-founder of PodSqueeze. In this episode, I'm excited to share our marketing focus for early 2024 and the behind-the-scenes of our rapid-fire podcast creation, "Lessons from a Podcaster." I'll walk you through our launc…
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#323 - From $0 to $100K in One Year: Our Rapid Prototyping and Product Launch Journey
56:02
56:02
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56:02In this episode, together with my co-founder João, we dive into our entrepreneurial rollercoaster with Pod Squeeze. From the ashes of a failed project to the thriving business we run today, we're peeling back the curtain on our journey. We'll chat about the crucial role of user feedback, the exhilarating boost from financial wins, and the gritty de…
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