Best Churn Reduction Podcasts (2025)

In this podcast, Tim and Shawn discuss their journey with the HighLevel platform and how it helped shape GoCSM, a powerful tool for customer success management. Tim shares insights from years of experience in the SaaS world, explaining how GoCSM was developed to support agencies in managing customer success, reducing churn, and improving client ret…

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How to Reduce Churn for HighLevel SaaS Agencies Using GoCSM w/ Nipun Syal 1:08:03

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1M ago1:08:03

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In our very first episode, we sit down with Tim Sabir, founder of GoCSM, to talk about one of the biggest challenges facing SaaS agencies on HighLevel — churn. With 7+ years of experience helping local businesses grow through smart technology, Tim shares practical strategies for reducing churn, increasing product adoption, and building stronger cli…

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Why Customer Success Needs a Hospitality Mindset with Em Wingrove 49:40

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In this episode of Onboarding Therapy, Kim and Shareil sit down with Em Wingrove, Chief Experience Officer at Aptitude 8, to explore how customer success teams can apply a hospitality mindset to improve retention, build trust, and create effortless customer experiences. Highlights from the Episode: Why Customer Success Needs Hospitality – Em breaks…

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Why Blaming Sales Doesn't Work: A Candid Chat with Arrows' Head of Sales, Grant Jones 38:07

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In this episode of Onboarding Therapy, Kim and Shareil are joined by Grant, Head of Sales at Arrows, for a candid discussion about the unique dynamics between sales and customer success teams—and why their differences actually make organizations stronger. Highlights from the Episode: Different Personalities, Different Roles: Explore why certain per…

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Stop Worrying About Overwhelming Customers During Onboarding with Matthew Ruxton 33:44

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In this episode of Onboarding Therapy, Kim and Shareil talk with Matthew Ruxton about his journey from implementation specialist to RevOps leader, challenging common misconceptions about customer onboarding along the way. Highlights from the Episode: The Overwhelm Myth: Matthew challenges the common fear of overwhelming customers and explains why u…

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The AI Wake-Up Call for Customer Success Teams with Daphne Costa Lopes 42:50

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In this episode of Onboarding Therapy, Kim and Shareil sit down with Daphne Costa Lopes, Global Director for Strategic Accounts at HubSpot, to explore how AI is reshaping customer success—and why now is the time for teams to adapt. Highlights from the Episode: Why Customer Success Teams Can’t Ignore AI: Daphne explains the risks of falling behind a…

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Rethinking the Role of Customer Success: A Radical Take 41:46

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In this episode of Onboarding Therapy, Kim and Shareil challenge the traditional structure of customer success (CS) teams. They discuss whether CS should remain tied to revenue-focused goals or shift closer to product development, potentially evolving into a "product success" function. This thought-provoking discussion dives into the challenges fac…

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Reducing Friction in Customer Onboarding with Ramli John 30:44

7M ago30:44

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In this episode of Onboarding Therapy, Kim and Shareil welcome their first guest, onboarding expert and author Ramli John. Together, they dive into the nuances of friction in onboarding and how internal misalignment often becomes the root cause of a disjointed customer experience. Highlights include: Why internal misalignment on onboarding goals an…

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In-App vs. Human-Led Onboarding: Striking the Right Balance 21:18

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In this episode of Onboarding Therapy, Kim and Shareil dive into a common debate in the onboarding world: Can in-app onboarding replace human-led onboarding? They explore the strengths and limitations of each approach and discuss how combining the two can create a more effective and scalable onboarding experience. Highlights include: Why some leade…

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Getting Leadership Buy-In: Proving the Value of Customer Onboarding 37:47

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In Episode 2 of Onboarding Therapy, Kim and Shareil tackle the critical challenge of securing leadership support for customer onboarding. They share strategies to communicate onboarding’s impact on business goals and offer insights into making the case for better investment and buy-in. Highlights include: Why onboarding is often undervalued by lead…

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Aligning Sales and Onboarding: Building Better Handoffs and Feedback Loops 38:22

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In the debut episode of Onboarding Therapy, Kim and Shareil explore the challenges of aligning sales and onboarding teams. They discuss common issues like mismatched incentives, misaligned goals, and poor handoff processes, all of which can impact the customer experience. Highlights include: Why sales and onboarding teams often feel at odds with ea…

Churn Reduction Podcasts

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Customer Retention Podcast

Timur Sabir

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Onboarding Therapy

Arrows Podcast Network

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HighLevel Masterclass / SaaS Masterclass w/ John Bermudez 1:28:03

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Killing Churn in HighLevel SaaS Businesses w/ Azhar Siddiqui 58:15

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Make More Money WITHOUT More Customers w/ Spencer Harman 1:04:51

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Sell SaaS Mastery Workshop w/ Andy Audate 1:26:52

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Level-up Your SaaS Company with GoCSM w/ Jenna Leadingham 51:02

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HighLevel Journey, Customer Success, and SaaS Strategies w/ Shawn Greenway 59:11

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How to Reduce Churn for HighLevel SaaS Agencies Using GoCSM w/ Nipun Syal 1:08:03

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Why Customer Success Needs a Hospitality Mindset with Em Wingrove 49:40

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Why Blaming Sales Doesn't Work: A Candid Chat with Arrows' Head of Sales, Grant Jones 38:07

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Stop Worrying About Overwhelming Customers During Onboarding with Matthew Ruxton 33:44

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The AI Wake-Up Call for Customer Success Teams with Daphne Costa Lopes 42:50

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Rethinking the Role of Customer Success: A Radical Take 41:46

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Reducing Friction in Customer Onboarding with Ramli John 30:44

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In-App vs. Human-Led Onboarding: Striking the Right Balance 21:18

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Getting Leadership Buy-In: Proving the Value of Customer Onboarding 37:47

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Aligning Sales and Onboarding: Building Better Handoffs and Feedback Loops 38:22