Customer Journey Mapping Podcasts

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1
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom

Intercom

473

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10d ago1w ago

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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com

1
Digital Customer Journeys Podcast

Femi Olajiga

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20d ago2w ago

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This podcast focuses on helping Business leaders, Founders, Sales Professionals, Commercial directors, and CFO's make informed business decisions when it comes to marketing. The podcast is designed to give non-marketing professionals the tools and knowledge to optimise their customer purchase journeys across online and offline touch points in order to see a real impact on their bottom line. New episodes come out every week. For future episodes, you can send your questions to me via LinkedIn ...

1
Happy to Help | A Customer Support Podcast

Buzzsprout

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24d ago3w ago

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If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!

1
Your Customer, Your Success

Gary Marra

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11d ago1w ago

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Please join us on "Your Customer, Your Success", the award winning Marra CX Hub podcast where host Gary Marra brings you insights from leading innovators excelling in customer experience and beyond. Each episode features candid conversations with experts who share their journeys, strategies, and the key mindsets driving their success. With a special focus on creating exceptional customer experiences, this podcast is designed for business leaders, solopreneurs, and anyone striving for excelle ...

4
Insights Unlocked

UserTesting

31k

194

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3m ago3m ago

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What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...

1
The Customer Success Playbook

Kevin Metzger and Roman Trebon

146

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7d ago1w ago

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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...

1
Onboarding Therapy

Arrows Podcast Network

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7M ago28w ago

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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.

1
Customer First Thinking

Stephen Shaw

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2M ago6w ago

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Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delive ...

4
Food Business Marketing - Strategy Tips to Build a Brand That Stands Out

Katie Mleziva - Real Food Brands

148

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2d ago2d ago

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Looking for ways to grow your natural food business or farm business into a strong local, regional or national brand? Find actionable tips and insights from Food Brand Strategist, Katie Mleziva, to DEFINE, ALIGN, & ACTIVATE your brand strategy to set your food brand apart and align everything you do around that North Star. Focusing on cohesive, compelling, and consistent food branding will help you build a business you love and make meaningful connections with your ideal audience, team, buye ...

1
Innovating experiences with service design | Smaply podcast

Smaply

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3y ago3y ago

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The experiences of customers, patients, citizens, employees... are key to your organization’s success and therefore should be coordinated very carefully. This podcast is your go-to-place to learn about how to design human-centered services and get advice from practitioners. Read more about experience innovation on https://www.smaply.com/blog or create your own journey maps, personas and stakeholder maps on https://www.smaply.com

1
The Go To Food Podcast

Go To Podcast Company

145

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2h ago2h ago

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The Go-To Food Podcast is where the world’s most influential chefs, restaurateurs, food writers and critics share the stories behind their craft. Hosted by award-winning presenter Freddy Clode and chef and food writer Ben Benton, this weekly show dives deep into the experiences, inspirations, and “Go-To” favourites that define a life in food. From hidden gems to the restaurants they return to time and again, each episode serves up intrigue, insight, and the untold moments that shaped their j ...

1
The Myford University Podcast

George

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21d ago3w ago

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Daily

This podcast discusses alternative approaches to higher education. Get the knowledge, skills, and abilities to get results now.

1
The Backstory on Marketing and AI

Guy Powell

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2h ago2h ago

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Dive deep into the dynamic marketing realm in the digital age with The Backstory on Marketing and AI, hosted by Guy Powell, the visionary President of ProRelevant Marketing Solutions. This enlightening podcast is your gateway to understanding the intricate interplay between data-driven marketing strategies and cutting-edge AI technologies. Each episode brings to the table candid and insightful conversations with some of the industry's most influential leaders and analytics experts. They shar ...

1
Framework Focus

A SoftWriters Podcast

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20d ago2w ago

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You’re listening to ”Framework Focus,” the podcast that explores trends, innovations, and insights in the long-term care pharmacy industry. Join us as we connect the entire LTC ecosystem.

1
Post-Purchase Success: a parcelLab podcast

parcelLab

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1y ago1y ago

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Post-Purchase Success is the podcast series from parcelLab; the place to learn how brands and leaders in e-commerce have transformed their post-purchase experience. Each episode, we'll be speaking to experts from the e-commerce and retail world; getting their thoughts on the latest trends and developments. We'll also be finding out about the challenges that they've faced, to give you some inspiration to deal with the challenges that you and your business might be facing too.

1
Force for Good Business Show

A Force for Good Inc.

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3d ago3d ago

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Join Coco Sellman on the Force for Good Business Show—Your Blueprint for Exponential Growth and Lasting Impact! Are you ready to break through barriers and scale your business to new heights? Join Coco Sellman, a 5-time founder and impact investor, on the Force for Good Business Show, a podcast created specifically for women founders who are striving for exponential growth, deeper impact, and meaningful success. Here’s the reality: only 3% of women-led businesses reach $1M in annual revenue, ...

1
Bricks And Bytes

Bricks And Bytes

222

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6d ago6d ago

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A show about construction technology, business, and entrepreneurship. Welcome to the Bricks and Bytes Podcast, where we bring together the worlds of construction, technology, and entrepreneurship. We explore the innovative ideas and groundbreaking advancements that are shaping the future of the industry.

4
Digital Ninjas

Opening Bell Ventures Digital Ninjas

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2y ago2y ago

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Welcome to the Digital Ninjas podcast for the people in the ecosystem of digitization who are inter-connected by data and technology initiatives, creating, using and improving informational assets to deliver value. We discuss digital components and data topics, share best practices, and professional development all of which are filled with inspiration and fun. Joining you on your data journey! Take a listen. Share a listen (repost or share a link). Like this podcast. Leave us a comment. Subs ...

1
Decoding Digital

Intevity

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4+ y ago4+ y ago

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Intevity's point of view on Digital Transformation

1
Unpaved Podcast

Tom Bonnett, Katherine Moore

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5+ y ago5+ y ago

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The adventure cycling and bikepacking podcast. Join us as we travel the length and breadth of the UK, seeking out the very best off road riding in the wild and wonderful British Isles. We’re seeking out the riders, route masters, gear designers and creatives that help us get the most out of leaving the tarmac behind. Our introductory series explores the fundamental concepts of what it means to ride off road; exploring cycling history, how new communities are being born all over the country a ...

1
BarcVox. The voice of enterprise business architecture and more.

Bry Willis

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2+ y ago2+ y ago

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My name is Bry Willis. Here you can find my thoughts on topics ranging from business transformation strategy to enterprise business architecture to transformation implementation and adoption. I view transformation through a customer experience lens to solve business challenges and leveraging technology to enable solutions. Here I share decades of my experience in corporate and management consulting contexts, from my beginnings as a technologist through to my time as a consultant and advisor. ...

1
Driving the Future

Capgemini

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2M ago10w ago

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Driving the Future is a podcast about where the automotive industry is going, and how not only to keep up with the rapidly changing business, but to shape it. Fueled by such factors as the climate crisis and the digital revolution, the automotive industry is changing. Whether we’re talking about autonomous cars and electric vehicles or the new customer experiences that digital technologies enable, whether it’s transforming from being an auto manufacturer into an organization that provides mo ...

1
Cliff Notes Podcast: Lead manufacturing

Tristan Bailey

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7M ago28w ago

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Podcast focused on improvements in Manufacturing and Enabling Manufacturing Technology. Hosted by Tristan Bailey, conversations provide lessons and insight from the people who have been working with best practice and growing their business. " When you need to climb a mountain, make friends on the path, as everything grows on the way up " New automation technology and digital transformation offer new ways to improve speed and profit. Business customer needs are forever in a state of change, s ...

4
CX Club Podcast with Ian Williams

CX of M Radio

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4+ y ago4+ y ago

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The CX Club podcast looks at the good, the bad and the ugly of the CX world... This is what you can expect over the first 30 shows: Shows 2 - 12: CX Principles - establishing the appropriate mindset for CX & CEM Shows 13 - 20: CX as a Business Discipline - a step by step look at Customer Experience as a data-driven, customer-led business transformation exercise Shows 21 - 30: Customer Experience Determinants: Things that are not directly involved in CX, but have a major impact on the success ...

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Start That Business | How to start a business, Service Based Business Online, Freelancing, Make Money Online

Chichi Ukomadu - Christian Business Coach, Implementation Coach, Accountability Coach

128

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23d ago3w ago

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The Go-to Podcast for Christian women who want to start an online service-based business from scratch! ** TOP 2.5% GLOBALLY RANKED CHRISTIAN BUSINESS PODCAST** Are you ready to streamline your focus and get clarity to start your online service-based business? Are you tired of struggling with lack of clarity, self-doubt, and the fear of being a public failure? Do you wish you had a clear plan you could follow to make your calling a reality? Hey Friend! You don’t have to stay stuck any longer. ...

1
Execepreneur: From Executive to Entrepreneur

Launch & Lead

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10y ago10y ago

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What do you do if you’re a corporate executive in your 30s, 40s or beyond, have kids, a mortgage - and have this undeniable desire to start a company? Execepreneur covers the journey from successful corporate executive to entrepreneur. We navigate the transition from accomplished corporate leader to launching, building and growing your first business. We interview successful, high growth executives that have made the leap, like Matthew Lieber from Gimlet and Startup, Gary Swart from oDesk, a ...

1
The Physician's Road

Eric S. Tait M.D., MBA

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4y ago4y ago

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https://thephysiciansroad.com (www.thephysiciansroad.com) The TPR platform is where you create your life in medicine on your own terms. Through our 5 Paths to Happiness and Personal Fulfillment Model we provide guides, resources, tools, coaches, and events to help you construct the life you want. The 5 Paths are your Wealth, Practice, Health, Relationships, and Personal Development and we use these paths as guide posts to order our lives. Your Wealth – Are you optimizing your current monetar ...

1
Activate Podcast

Activate Capital

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8+ y ago8+ y ago

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We are a startup studio based in London. If you want to solve a big problem, we’ll help you build a business that can do it.

1
Your Business Ghost

The Emerald Agency

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1+ y ago1+ y ago

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Join Marlene Lowe by the flicker of the late-night lamp on "Your Business Ghost," a podcast that whispers secrets of growth and resilience to the small business owner cradling ambitions in the quiet. This is not just a show; it's a nocturnal confidante for the solo entrepreneurs and the dreamers operating their one-man orchestras, aiming to compose symphonies of success. In the hush that falls when the world sleeps, Marlene invites you to a place where vulnerability meets strength, where the ...

1
Results by Design: UX Insights for Business Leaders

UpTop

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6M ago25w ago

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Welcome to “Results by Design: UX Insights for Business Leaders,” the podcast that dives deep into the world of UX design, strategy, and insights, with a laser focus on reducing friction at those critical moments in the customer journey. Our mission is to equip business leaders like you with the knowledge and tools needed to leverage UX methods and strategies to achieve tangible business outcomes and create lasting value. In each episode, we bring you expert interviews, real-world case studi ...

1
The eCommerce Growth Show UK

Segmentify

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3y ago3y ago

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Browse all our current episodes, as well as pre-register for upcoming podcasts as we’re joined by eCommerce experts spanning a variety of interesting backgrounds. Plug in at your leisure for the latest thought leadership topics for your eCommerce brand to help you keep abreast of the industry and pick up those all important marginal gains to help you continue to grow! Find out more at https://www.segmentify.com/ecommerce-growth-show

1
Pipeline Power: CRM Sales Systems for Business Owners

Mary Sue Dahill

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1+ y ago1+ y ago

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If you’re a small business owner, business coach, or consultant looking to optimize your sales process, close more deals, and automate your client pipeline, "Pipeline Power: CRM Sales Systems for Business Owners" is the podcast for you. Join Mary Sue Dahill, a customer relationship management (CRM) expert and sales systems strategist, as she dives into the world of CRM-driven sales pipelines and automation. Mary Sue isn’t about generic business systems—she’s laser-focused on the tools and ta ...

1
The Creative Crossing

Aaron & Breanna Robertson

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5y ago5y ago

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Welcome to The Creative Crossing - a podcast where business smarts and creative hearts come together to help take you and your business to the next level, hosted by Aaron and Breanna Robertson. The Creative Crossing is a blend of business, creativity and honestly just life. The content we cover on this show is intended to educate, inspire and encourage by giving our listeners the tools, tips, and resources they need to pave their way in their creative careers. We discuss topics around creati ...

1
Growth Engineers

Atiba de Souza and Dean Issacs

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1+ y ago1+ y ago

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Hosted by successful entrepreneurs Atiba de Souza and Dean Isaacs, the Growth Engineers podcast gives you the insights and proven strategies you need to stay ahead of the business growth curve. 📈 Whether you’re new to the marketing game or are a pro looking for a new perspective, this podcast provides business owners and entrepreneurs with real, tangible advice. Tune in weekly to the Growth Engineers podcast as Atiba and Dean break down the latest thought leadership in marketing, sales, busi ...

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The Clueless Business Owner - Marketing Class

Tammy Hawk-Bridges

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12M ago51w ago

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Welcome to The Clueless Business Owner Classroom Your go-to resource for practical business advice, marketing tips, and entrepreneurial inspiration. Do you have a small service-based business? This podcast was especially created for you! For the past 10 years I have been working with REALLY small businesses to help them double, triple, and quadrupel their revenue by properly leveraging the Internet. I have had tremendous success as a marketing consultant but it has ALWAYS been my dream to te ...

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