Welcome to The Delighted Customers Podcast — your go-to resource for practical insights and thought leadership in leadership, change management, and customer experience. Ranked among Apple's Top 20 in U.S. Management and featured in Forbes, we deliver expert tips and inspiring stories to help you lead with impact and drive meaningful change.
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Enhancing Customer Experience Podcasts
Get comfy. It's time for "SaaS Therapy," with industry veterans Todd Kirk and Casey Trujillo – the podcast for customer-facing teams in SaaS. Casey and Todd leverage their experience working between software vendors and their clients to help you master your SaaS customer relationships. They dig into the complexities of client relationships, offer expert insights, and share proven strategies for overcoming common challenges. It's not just a podcast—it's a masterclass in nurturing and enhancin ...
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Introducing Alex Shevelenko, CEO and founder of RELAYTO and the host of the Experienced-Focused Leaders Podcast. With a mission to empower seasoned business owners who recognize the critical role of customer experience in achieving success, Alex brings together a community of discerning listeners eager to explore new perspectives and strategies for enhancing their experience-centric approach. In our thought-provoking podcast episodes, we dive deep into the stories and insights of accomplishe ...
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Catalyst, a Launch by NTT DATA podcast, puts humans at the front and center of digital transformation. Each week, we feature thought leaders who share their insights on reinventing digital experiences, enhancing customer journeys, and driving innovation in the enterprise. From platform transformation to the latest advancements in AI, our guests delve into the challenges and triumphs of digital transformation, emphasizing the critical role of human ingenuity and leadership. Learn more about L ...
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This podcast series provides actionable strategies for construction professionals to elevate their business by prioritizing strong relationships. Emphasizing trust, transparency, and genuine connection as the foundation for success, the book introduces the "Relationship Bank Account," a framework for understanding how interactions build or erode goodwill. Based on the book: Building Better Relationships, a Guide to Enhancing the Customer Experience for Home Builders, Remodelers, and Construc ...
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Start your day with a sip of success, a quick, actionable tip to boost your financial knowledge and set yourself up for success. Hosted by Rosha from Roshed Coaching, with nearly two decades of experience in finance, an MBA in marketing, and certification as a business coach and consultant, each one-minute episode delivers bite-sized insights on money management, finance, marketing strategies, and mindset development. Perfect for enhancing your financial literacy, growing your business, and ...
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Explore how the latest technologies are shaping our world, from groundbreaking discoveries to transformative sustainability efforts. The NVIDIA AI Podcast shines a light on the stories and solutions behind the most innovative changes, helping to inspire and educate listeners. More information: https://ai-podcast.nvidia.com/
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If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, W ...
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The power of Data is undeniable. And unharnessed - it's nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what's possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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Hosted by Mark from Kimlligraphy — Chief Marketing Growth Officer & Brand Experience Strategist What makes a brand memorable? It’s not just the visuals, or even the product — it’s the experience. Welcome to The Experience is Personal — a podcast where we pull back the curtain on real brand activations powered by personalisation, creativity, and emotional design. I’m Mark, co-founder of Kimlligraphy. Over the past few years, we’ve helped some of the world’s most recognisable brands create unf ...
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The public transport industry is undergoing rapid change, from decarbonisation and sustainability goals to the fast-paced evolution of digital technology. Mobility Redefined is the podcast for senior managers, executives, and decision-makers who are leading this transformation. Hosted by Dr Kaan Yildizgöz, Executive Director at Modaxo, each episode brings expert insights on the challenges and opportunities facing the transport sector today. From digitalisation and workforce development to cu ...
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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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Master the art and science of B2B digital marketing, by tuning in to our b2B digital marketing hub podcast! Hosted by Aia Laser, a seasoned tech advisor with a strong track record of providing innovative, strategic approach, designed specifically for B2B professionals seeking to elevate their marketing skills and outpace the ever-changing market demands. In each episode, we delve into key concepts of B2B marketing, from optimizing to AI tools to content marketing best practices for B2B compa ...
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Welcome to The Global Xperience. We'll be immersing you in the dynamic world of Customer Service and Collections. You will gain access to the secrets of success in the world of customer and employee experience through conversations with keynote speakers, industry mavericks, and CX and debt collections experts and influencers. Every episode will feature thought leaders, celebrities, advocates and ambassadors in all things experience. Stay tuned, and hit that subscribe button to stay up to dat ...
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Why Business Teams Fail & How to Avoid It : Strong Leadership Skills For Employee Engagement & High Performance
Rich Allen
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Are you stuck trying to grow a high-performance team for your business so you can focus on your business owner responsibilities? Welcome to the show that helps small business owners hire, grow, and develop a radically-engaged team that will run the business for you, reducing your stress, boosting your profits, and letting you fully enjoy being the business owner. You’ll discover techniques to attract and hire top talent, ways to transform your team into a powerhouse of engagement, and shift ...
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Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
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Hosted by Dr. Ivan Zak and Ryan Leech, Consolidate That! focuses on critical corporate topics in the veterinary business. The episodes center on improving clinical care, customer and employee experience, combining proven processes with modern technology, and ways to expand shareholder value using clear performance metrics. Find beneficial knowledge that you can apply in the rapidly growing veterinary consolidation market.
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Welcome to the Timeless Shower Doors Podcast, where we bring you expert insights and tips on achieving the perfect frameless shower door for your home. Based in Lake Orion, Michigan, Timeless Shower Doors is a family-owned business committed to delivering luxury quality, honest communication, and timely service. With over 20 years of industry experience, our expertise ensures that every project, big or small, receives the highest standard of craftsmanship and attention to detail. At Timeless ...
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Welcome to Never Mind the Buzzwords—the podcast that ditches jargon and delivers real talk on business transformation. Hosted by Helen McMillan and Will Pearce, this series is your no-nonsense guide to unlocking true business value through digital and technological innovation. In a world drowning in hype, how do you separate game-changing innovation from empty noise? Never Mind the Buzzwords cuts through the fluff, exploring the practical realities of digital transformation—helping businesse ...
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Welcome to Symplicity Conversations, the podcast where we explore the intersection of business, culture, community, and technology to empower you with the insights you need to thrive.
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1st Detachment (1D) is a veteran-founded, expert-formulated supplement company led by renowned coach Justin Harris and optimal living specialist Joe Miller. From a game-changing pre-workout to potent glucose disposal agents & industry-leading intra-workout, we’ve combined science with real-world experience to custom-formulate each product. We are battle tested. Are you? Find your battle today at https://1stdetachment.com! #1stdetachment #team1d #battletested #supplements #bodybuilding #bodyb ...
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SEO Services in India specializes in innovative below-the-line marketing solutions, catering to business to business (B2B) and business to consumer (B2C) segments. Incorporate in June’15; SEO Service in India is established by Direct Marketing Experts with over 8 years of experience in transforming businesses with actionable data-driven insights across SMEs, Large Corporates & MNCs. SEO Service in India focuses on Digital Marketing, Search Engine Marketing, Social Media Marketing Solutions, ...
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Total Retail Talks is for retail executives who crave the knowledge and insights needed to stay successful in today's fast-paced industry. Through engaging talks and focused interviews, listeners take away useful information and practical advice from a full roster of retail experts, influencers and leaders.
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P.Speakers, a leading global speaker agency, offers access to highly experienced customer service speakers in Ireland who help businesses transform their client interactions and deliver exceptional service. These speakers bring decades of industry knowledge, practical strategies, and inspiring insights tailored to diverse audiences, from corporate teams to industry conferences. The experts represented by P.Speakers have worked with top Irish and international organizations to improve custome ...
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Cloud-based collaboration and communications are delivering experiences that are transforming our economy and shaping our lives. But to benefit from the Experience Economy and build an enduring advantage, organizations must think beyond yesterday’s strategies and solutions. The Experience invites you to join thought leaders across the business for thought-provoking conversations with industry leaders, technologists, creators, influencers and others who are bringing to life the future of expe ...
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SEO Services in India specializes in innovative below the line marketing solutions, catering to business to business (B2B) and business to consumer (B2C) segments. Incorporate in June’15; SEO Service in India is established by Direct Marketing Experts with over 5 years of experience in transforming businesses with actionable data-driven insights across SMEs, Large Corporates & MNCs. SEO Service in India focuses on Digital Marketing, Search Engine Marketing, Social Media Marketing Solutions, ...
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Take a deep dive into the world of SEO and digital marketing with SE Ranking DoFollow Podcast. Actionable insights, latest trends, and thought-provoking case studies from seasoned experts and practitioners. In this SEO podcast, professionals and business leaders from all over the globe come together to help their less-experienced peers cut through the noise and catch them up on all the latest SEO advancements and developments.
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SEO Services in India specializes in innovative below-the-line marketing solutions, catering to business to business (B2B) and business to consumer (B2C) segments. Incorporate in June’15; SEO Service in India is established by Direct Marketing Experts with over 5 years of experience in transforming businesses with actionable data-driven insights across SMEs, Large Corporates & MNCs. SEO Service in India focuses on Digital Marketing, Search Engine Marketing, Social Media Marketing Solutions, ...
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Covering everything you need to know about rugged computing solutions in an enterprise environment. Each episode features industry thought leaders and rugged solution providers discussing industry challenges, mobile computing, vertical use-cases, and comprehensive rugged computing solutions.
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Banking on Growth is a podcast for bankers and financial advisors operating in community-based banks and credit unions. Throughout this podcast, we'll chat with financial industry professionals and thought leaders at the forefront of developing creative solutions to assist community banks in delivering financial advisory services to their clients with the goal of helping the institution grow. We'll examine the most recent industry developments, technology, and best practices for providing hi ...
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The eCommerce Coach School," your ultimate destination for mastering the art of online selling and building a thriving eCommerce business. Step into the virtual classroom and join our expert coaches as they guide you through the dynamic world of eCommerce, personal development, and productivity. Are you ready to unlock the secrets of successful eCommerce? Each episode is meticulously designed to empower you with the knowledge, strategies, and practical tips you need to excel in the fast-pace ...
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Inspiring stories from real customer, data, experience, innovation, product, and transformation champions and leaders. Hear from experts across the world as they share what it takes to harness human-centered and data-driven thinking in order to deliver better insights, products and experiences. go Beyond the Data is hosted by Dave Mathias and if you like please subscribe and provide a positive review. Get more great content by signing up for my newsletter at https://gobeyondthedata.com
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SEO Services in India specializes in innovative below the line marketing solutions, catering to business to business (B2B) and business to consumer (B2C) segments. Incorporate in June’15; SEO Service in India is established by Direct Marketing Experts with over 5 years of experience in transforming businesses with actionable data-driven insights across SMEs, Large Corporates & MNCs. SEO Service in India focuses on Digital Marketing, Search Engine Marketing, Social Media Marketing Solutions, ...
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WE PROVIDE PROFESSIONAL ROOF RESTORATION SOLUTIONS ALL OVER MELBOURNE Are you tired of the frequent leaking or repairing of your roof? Is the overall impression of your residence being completely ruined due to the unsightly roof? If yes, then you can take the assistance of our roofing experts for restoring your old, worn out or even damaged roof, enhancing the overall curb appeal of your residence. Complete Roof Protection Compant utilizes the comprehensive approach for all types of roofing ...
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The Next Frontier of Operational Excellence Are you ready to solve the biggest blind spot in infrastructure management? Traditional digital twins monitor static assets, but the real challenge—and opportunity—lies in movement. Welcome to the era of the Motional Digital Twin (MDT), the definitive third generation of Digital Twin technology. In this podcast, we explore how MDTs function as real-time digital replicas that continuously track and analyze the movement of every person and vehicle in ...
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Welcome to "Retales: Ecommerce Growth Stories," a podcast series that brings you the unique and captivating stories of ecommerce retailers from every corner of the globe. Each episode delves deep into the journey of different ecommerce entrepreneurs — from scrappy startups to established multinational chains — shedding light on the strategies they deploy to ride economic waves and seize new opportunities. We feature candid conversations not only with these trailblasing entrepreneurs but also ...
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Podcast by Marketplace Risk
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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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Podcast by Wiley
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Storied Coaching with Aaron J. Jacobs is your go-to resource for high-achieving leaders who want to learn to stop living their life by default and instead grow into the life they were meant for. Through this podcast, you'll hear directly from Master Coach Aaron J. Jacobs, CEO of OMH Consulting and Storied Coaching, about how to lead and build a thriving business that fuels an amazing life on your terms. Making money, overcoming anxiety, processing emotions, relationships, being a better frie ...
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Inside Tech Comm is a show for anyone interested in learning more about technical communication. It will also be of interest to those who are new to the field or career-switchers exploring creative ways to expand their horizon. You can write to me at [email protected]. I would love to hear from you.
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Ink Tank by Movable Ink is a podcast designed to help digital marketing leaders excel in today’s ever-changing environment. From must-know trends to practical tips and best practices, every episode will keep you a step ahead of the digital marketing curve and react in real-time. Subscribe now and don’t miss a thing.
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Welcome to 'AI Unplugged,' the podcast where we dive deep into the world of Artificial Intelligence. Join us as we explore cutting-edge advancements, ethical considerations, and real-world applications of AI. Whether you're a tech enthusiast, a professional in the field, or just curious about how AI is shaping our future, this podcast offers insightful discussions with experts, industry leaders, and innovators. Tune in to stay informed and inspired by the limitless potential of AI.
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The McKinsey on Insurance podcast features conversations with the leading thinkers in the global insurance industry. McKinsey partners and insurance executives discuss the challenges and opportunities insurance leaders are facing, featuring practical advice and inspirational ideas.
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The Marketing Moguls Podcast is a show that features top executives, entrepreneurs, and influencers in the world of marketing. The aim of the podcast is to pick the brains of these marketing experts and find out what makes them successful. The show will cover topics such as increasing conversions, ad campaign strategies, and the latest marketing trends. The podcast will also have a fun side to it, with discussions on marketing fails and creating the perfect meme. Whether you're a marketer, b ...
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Unlocking AI's Role in Enhancing Customer Experience
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Join us on this episode of Symplicity Conversations as we dive into the world of conversational intelligence with Chris Adomaitis, a key player at Omilia and a leading voice in AI engineering. Discover how AI and automation are transforming customer experiences and hear Chris share insights from his journey in the industry. Learn about the balance …
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17 – Your Documents Speak Louder Than You Think
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Your host Alex Shevelenko welcomes Stephan Kuhnert, co-founder and co-CEO of Empower, a software suite that helps organizations create consistent, professional, and on-brand content across Microsoft 365. With clients ranging from global enterprises to Microsoft itself, Stephan has spent years helping teams save time, boost productivity, and ensure …
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What Planning Opportunities and Pitfalls Have Been Created by the One Big Beautiful Bill
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The One Big Beautiful Bill Act (OB3) is here, but what does it actually mean for individuals, retirees, and business owners? In this episode of Banking on Growth, host Mike Graham sits down with Jason Beiswenger and Chris Lockhart from Wipfli LLP to unpack the sweeping tax changes that could reshape your 2025 financial strategy. From expanded SALT …
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Ep.350 The Financial Fire Drill: Prepare Before the Panic
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We practice fire drills at school and at work so we don’t freeze when the alarm goes off. But almost no one does this for their money. Run a financial fire drill while you’re calm, not when you’re scared. Ask yourself three questions tonight: If your income vanished tomorrow, how long could you actually last? What are the first three expenses you w…
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How Business Owners Improve Team Performance By Using a Simple Fix-or-Replace Lens
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How confident are you when it comes to handling under-performing team members—and is that approach truly driving the business success you want? If you’ve ever struggled with deciding whether to coach, redirect, or replace a non-performer, this episode will help you cut through the uncertainty. You’ll discover how strong leadership choices can prote…
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3509: What AWS re:Invent Revealed About the Acceleration of Agentic AI
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Did you ever walk into a conference session thinking you were ready for the week, only to realise the announcements were coming so fast that you almost needed an agent of your own to keep up? That was the mood across Las Vegas, and it was the backdrop for my conversation with Madhu Parthasarathy, the general manager for Agent Core at AWS. He has sp…
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3509: What AWS re:Invent Revealed About the Acceleration of Agentic AI
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Did you ever walk into a conference session thinking you were ready for the week, only to realise the announcements were coming so fast that you almost needed an agent of your own to keep up? That was the mood across Las Vegas, and it was the backdrop for my conversation with Madhu Parthasarathy, the general manager for Agent Core at AWS. He has sp…
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Ep.349 Society Pays for Effort. It Gets Rich on Judgment.
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People think money comes from effort. But the market doesn’t reward effort. It rewards judgment. A janitor and a CEO can both grind for ten hours. One is paid for tasks. The other is paid for decisions. Effort has a ceiling. Judgment has leverage. Wealth doesn’t come from working harder. It comes from being accountable for bigger calls — choosing t…
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3508: Movember at re:Invent, A Conversation on Tech and Men's Health
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Have you ever wondered how an idea that begins with two friends in a pub ends up shaping conversations about health all over the world? That was on my mind as I met Graham Link & Timothy Gnaneswaran from Movember on the show floor at AWS re:Invent. Their story has grown far beyond the mustache that everyone recognises. What started with a simple ge…
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Welcome to Building Better Relationships in Construction Episode 3
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Building Your Relationship Bank AccountBy Paul Schwinghammer
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Ep.348 Stop Being a “Vitamin” — Become the Aspirin
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Most businesses describe themselves like a daily vitamin. Helpful. Nice. Good for you. The problem? Vitamins are the first thing people cut when money gets tight. Aspirins never get cut. Aspirins solve a sharp, painful, urgent problem right now. Aspirins survive every budget review. If your message feels soft, broad, or “nice to have,” the market w…
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Insights From Our Latest Episodes: The Link Between Mission, People, and Data Decisions
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What can we learn from the leaders shaping the future of tech, health care, and cybersecurity? In this solo episode, Jess Carter reflects on recent conversations with industry leaders across various fields. Each discussion reveals how mission, people, and structure drive key leadership decisions and strategies. Jess invites listeners to pause and c…
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AWS re:Invent: Ruth Buscombe on How AWS Helps F1 Engineers Read a Million Data Points a Second
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Did you know a single Formula 1 car produces 1.1 million data points every second from hundreds of sensors? That number alone sets the tone for this conversation with Ruth Buscombe, an F1 strategist, analyst, and F1TV presenter whose work sits at the meeting point of engineering precision and real time storytelling. We met at AWS re:Invent in Las V…
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RECAP: The Path to Customer Success with Lincoln Murphy VP of Customer Experience @ListKit
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In this recap episode, Casey highlights Lincoln Murphy as he shared his insights on the evolution of Customer Success and what it truly means to build customer relationships that last. From redefining retention and expansion to aligning CS with business outcomes, Lincoln breaks down practical strategies for creating real value and driving long-term…
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Ep.347 Elite Marketing Isn’t a Net — It’s a Filter
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We’ve been conditioned to think marketing should appeal to everyone. Make it friendly. Make it safe. Make it broad. That’s exactly why most brands stay invisible. Real marketing doesn’t try to catch everyone. It disqualifies almost everyone. It speaks so specifically that most people say, “Not for me,” and the right people say, “Finally. This is mi…
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From the archives: Leaders breaking the mold with Jessica Hartley
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In this episode from the archives Tammy is joined by Jessica Hartley, the Head of Design and Customer Experience for CCB Finance, Tech and Data Analytics at JPMorganChase. Jessica has over 20 years of experience helping clients leverage digital innovation and is passionate about driving employee engagement and culture. Tammy and Jessica talk about …
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Authenticity & Resilience: Bold Leadership in Business
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Join us for an energy raising episode of Symplicity Conversations as we talk business, leadership, and community with Kim Bode, the dynamic owner of 8ThirtyFour Integrated Communications. Known for her bold and unapologetic approach to marketing, Kim shares her entrepreneurial journey, the challenges and triumphs of running a business, and the powe…
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3506: How Marriott International Builds Digital Fluency at Global Scale,
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Have you ever wondered how a company with nearly a million associates across continents keeps everyone learning, aligned, and prepared for constant change? That question sat at the heart of my conversation with Victor Arguelles, the VP of Global Learning Design and Development at Marriott International. Victor began his career as a high-school educ…
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Ep.346 Confidence Is a Receipt, Not a Requirement
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We’ve been sold a myth: “You just need more confidence.” So we wait. We wait to feel ready before we launch the idea, ask for the raise, or finally do the thing we keep postponing. But confidence isn’t something you wait for. It’s something you earn. It’s a receipt you get only after you keep a promise to yourself. One tiny promise is enough to sta…
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3505: When Home Improvement Meets Real-Time Intelligence
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Have you ever wondered how an industry known for delays and uncertainty suddenly starts operating with the pace of a tech company? That thought stayed with me as I spoke with Eppie Vojt, the Chief Digital and AI Officer at West Shore Home. His team is bringing applied AI into home remodeling in a way that feels practical, grounded, and surprisingly…
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3504: Building Software for a Cross Platform World
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What does it really mean to run a company that aims to be "good" before it ever thinks about becoming "great"? That was the question sitting with me as I sat down with Appfire's CEO, Matt Dircks. The conversation took us straight into the heart of modern leadership, purpose, and the realities of running a global SaaS business during a period of cha…
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3503: The Next Security Challenge Created by AI Coding Tools
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What happens when AI adoption surges inside companies faster than anyone can track, and the data that fuels those systems quietly slips out of sight? That question sat at the front of my mind as I spoke with Cyberhaven CEO Nishant Doshi, fresh from publishing one of the most detailed looks at real-world AI usage I have seen. This wasn't a report bu…
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Mindset RecAIp! In this episode, Faith and Aiden are covering our most important mindset episodes of November in Good Morning, Money! If these topics interest you, I highly recommend commenting the word “Cafe” under any of my Instagram posts (@rosh_the_firewaker) to get more information on Cafe Society. Good Morning, Money! is your daily sip of suc…
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Marketing RecAIp! In this episode, Faith and Aiden are talking about our marketing-related episodes in November. So if you missed a few episodes, we've got you covered. If these topics interest you, I highly recommend commenting the word “Cafe” under any of my Instagram posts (@rosh_the_firewaker) to get more information on Cafe Society! Send us a …
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Money RecAIp! In this episode, Aiden and Faith cover our most important money-related topics of November. So if you want a refresher, here’s your chance! Good Morning, Money! is your daily sip of success! If these topics interest you, I highly recommend commenting the word “Cafe” under any of my Instagram posts (@rosh_the_firewaker) to get more inf…
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3502: Preparing Teams for Change with AI Driven Upskilling
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Why does it feel as though every headline about the future of work points to AI pushing entry-level roles off a cliff? That question stayed with me as I sat down with Robin Adda, a long-time learning and development leader, bestselling author, and one of the most balanced voices I have heard on skills, technology, and the workplace. Robin argues th…
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16 – Why leaders shouldn’t be the smartest person in the room
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Your host Alex Shevelenko welcomes Kevin Lee, a digital marketing pioneer who has spent decades helping companies grow revenue through sharper execution rather than inflated budgets. Before Google existed, Kevin was already building the technology and tactics many teams still rely on today. He co-founded Didit, scaled it into one of New York’s lead…
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Ep.345 Fire Your Customer From Hell (Yes, Really)
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“The customer is always right” is the biggest lie in business. One toxic, bargain-hunting client can drain your time, your margin, and your team’s sanity. But the real damage? Your best clients notice. A-players don’t stick around when you tolerate chaos. They want standards. They want a velvet rope. If you serve everyone, you signal you’re not bui…
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How Small Business Owners Step Out of Sales by Teaching Rejection-Ready Selling
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Are you struggling to build a team that can confidently handle rejection and drive real business growth? In this episode, Rich tackles a challenge every owner faces—how to develop strong leadership skills so your team can sell with confidence and contribute to long-term business success. If you’ve been holding onto the sales role because your team …
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3501: How Aily Labs is Bringing AI Decision Intelligence To Fortune 500 Teams
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Have you ever wondered what it looks like when an enterprise finally breaks free from spreadsheet-driven decision paralysis and lets AI take the wheel? That was the question at the back of my mind as I sat down with Bianca Anghelina, the founder of Aily Labs. In our conversation, Bianca explains how her career inside large global enterprises shaped…
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Ep.344 Why a $50 “Ugly” Video Will Outperform Your $50,000 Ad
2:40
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Brands keep chasing perfection—slick agencies, perfect lighting, drone shots, cinematic transitions. It feels “premium,” but in today’s world, polished often translates to fake. Consumers scroll right past it. Perfection blends into the wallpaper. What actually breaks through? The “ugly” stuff. A shaky kitchen video. A raw testimonial filmed on som…
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3500: Nullshot Reimagines How Teams Create With AI
22:58
22:58
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Is AI quietly pushing us to work alone when creativity has always thrived on collaboration? I'm joined by Joseph "Coop" Cooper, co-founder of Nullshot, to unpack a different vision for how AI should support creators, builders, and teams. And before any Interstellar fans get too excited, this is not the cinematic space explorer navigating wormholes;…
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The Power of Personal Communication in Building Trust
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9:13
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Episode 2 emphasizes that consistent, proactive personal communication is essential to building trust between construction managers and homeowners. While digital tools like texts and emails are useful for logistics, they fall short in creating the emotional connection that reassures clients and fosters confidence. Trust grows through human connecti…
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The Path to Customer Success with Lincoln Murphy, VP of Customer Experience @ListKit
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45:40
The conversation delves into the concept of customer success and its direct correlation with business expansion. It emphasizes the importance of understanding customer journeys and creating structured paths for customers to achieve success, which in turn leads to increased consumption of services or products. The discussion highlights the need for …
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Ep.343 You Need an Enemy: Why “Being Nice” Kills Your Brand
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2:24
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Brands that try to please everyone end up invisible. “Nice” feels safe, but it’s beige. It’s wallpaper. It’s forgettable. When you aim for universal approval, you strip out the very thing that would make people choose you—and defend you. Great brands don’t just stand for something. They stand against something. Not a person—an idea. The status quo …
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How We Created a Personalised Calligraphy Experience for Senior Leaders
6:48
6:48
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In this episode of The Experience Is Personal, Mark takes you behind the scenes of a senior leadership event in Melbourne, where live calligraphy transformed a post-formalities reception into a warm, human-centered networking experience that made every guest feel seen, valued, and personally connected to the theme of the evening.With one calligraph…
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3499: The Cost of Caution Inside the UK AI Debate
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Is the UK quietly slipping into the role of a cautious observer while other nations shape the future of AI with greater confidence and intent? In this episode of Tech Talks Daily, I sit down with Rav Hayer, Managing Director at ThoughtWorks and Head of BFSI, to explore why our approach to AI regulation may be slowing progress at a time when momentu…
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Ep.342 Are You Solving Flies… or Hunting the Dragon?
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2:39
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Most people feel productive because they’re constantly responding. Inbox pings, Slack dings, a fire pops up—you put it out. It feels useful. It feels necessary. But it’s not progress. It’s maintenance disguised as momentum. The people who change their industry aren’t just problem-solvers. They’re problem-seekers. They look past the symptom and ask …
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Multi-platform search is here: Building brand visibility across Google, TikTok, and answer engines
39:47
39:47
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Join Jessica Redman, co-founder of Didgeheads and multi-platform visibility strategist, for a fast-paced guide to showing up across Google, TikTok, and AI answer engines. In this episode, Jessica unpacks the psychology behind today’s multi-touch search journeys and shares playbooks for earning inclusion in quick answers (AI Overviews, Copilot, Perp…
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From the archives: Customer centered growth with Donald Chestnut
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In this episode from the archives Tammy sit down with Donald Chestnut. Donald has worked at some of the world’s largest brands like Unilever, Target, Disney, General Motors and Coke and is now writing a book on why companies should move away from customer experience and towards customer centered growth. Tammy and Donald talk about his people-first …
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