B2B marketing strategy grows ever more complex, with marketers needing to understand strategy, marketing technology, e-commerce, customer success, and more. This show covers it all, from a Business-to-Business perspective. From the creators and host of the award-winning The Agile Brand with Greg Kihlström podcast, comes B2B Agility™, a podcast focused on how B2B marketers and the brands they represent become category leaders and drive optimal results for the business and their customers. The ...
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Customer Engagement Podcasts
Builders Wanted features candid conversations with the leaders and industry pioneers who are reimagining customer engagement, driving transformation, and fostering innovation with transformative technologies. Step inside the minds of the builders reshaping how businesses connect, engage, and grow.
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Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Punk CX: Customer Experience Insights with Adrian Swinscoe
Adrian Swinscoe | Customer Experience Strategy Expert
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Adrian Swinscoe discusses customer experience and strategy with industry leaders in this engaging series about how to deliver a standout customer experience and service. Topics covered in the interviews include customer service, customer experience, customer engagement, employee experience, employee engagement, technology, adaptable and responsive organizations, digital transformation, high-performing teams, how to best leverage artificial intelligence to drive better outcomes, other new tec ...
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This is your go-to podcast for all things marketing, branding, and customer experience. We’re bringing you honest and fun conversations with bite-sized insights. Hosted by BrightSign’s CMO Brian Rowley and Head of Integrated Marketing Laura Smith, you’ll hear from industry pros, creatives, and innovators about what’s actually working in today’s evolving, digital-first world. No fluff — just real insights on how brands are connecting with audiences and driving growth. Tune in for fresh ideas, ...
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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
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Be part of the conversation as we unpack why business differentiation is going to come down to Simply CX. Listen in as industry experts, business leaders, and visionaries share their insights, CX in real life, and the latest technology innovations driving customer satisfaction and loyalty. From building customer trust and creating easy omnichannel engagement to data-driven decision-making and scalable growth, we cover everything you need to create connection with customers in a rapidly evolv ...
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Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
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If every company is now a tech company and digital transformation is a journey rather than a destination, how do you keep up with the relentless pace of technological change? Every day, Tech Talks Daily brings you insights from the brightest minds in tech, business, and innovation, breaking down complex ideas into clear, actionable takeaways. Hosted by Neil C. Hughes, Tech Talks Daily explores how emerging technologies such as AI, cybersecurity, cloud computing, fintech, quantum computing, W ...
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Welcome to "Drug Diaries," the podcast exploring pharmaceuticals, life sciences, and biotechnology. Host Kaushik Trivedi, with over two decades of industry experience, shares his expertise. Kaushik has worked with IQVIA, Cognizant, Wipro, and more, and holds degrees in pharmaceutical chemistry, marketing, and advertising. Kaushik's expertise spans: - Data-Driven GTM & Customer Engagement - CRM, Marketing Cloud, SFE, & Commercial Analytics - AI/ML/NLP in Life Sciences - Population Health Mana ...
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The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practition ...
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The Ultimate Podcast for Call Center, Contact Center & Customer Experience Professionals. Looking to stay ahead in the world of call centers, contact centers, and customer experience (CX)? Join industry veterans Angus Peacey and Pete Brown as they dive deep into the technology supply and buy chain that powers customer engagement and service. From CX software vendors to resellers, analysts, consultants, and end users, we uncover the real challenges, motivators, and trends shaping the industry ...
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Customer relationships are changing. In a world where trust is earned (not assumed) and expectations evolve overnight, revenue leaders can’t afford to rely on old playbooks. The Growth Signal is your front-row seat to the conversations shaping the future of customer relationships. Hosted by Alyssa Nolte, each episode features honest, unscripted conversations with leaders in sales, customer success, marketing, and growth. No slides. No buzzwords. Just smart people wrestling with how to build ...
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The Digital Front Door explores how technology is reshaping the retail industry and redefining the in-store customer experience. Each episode features conversations with industry leaders, innovators, and solution providers who are driving change at the intersection of digital tools and brick-and-mortar retail. From AI-powered shopping carts to retail media, personalization, and operational efficiency, the show dives into the strategies and solutions that help retailers improve shopper engage ...
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Which companies are on the cutting edge of artificial intelligence? What’s the next major breakthrough in healthcare? How do iconic brands reinvent themselves to appeal to the next generation? Most Innovative Companies is where tech, business, and innovation convene. Join hosts Yasmin Gagne and Josh Christensen as they bring you the latest innovations transforming business and society—and highlights the companies that are reshaping industries and culture.
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Welcome to the LiveChat Factory Podcast, your go-to show for all things customer service, digital engagement, and business success. Hosted by Karen Levett, this podcast dives into the latest trends, challenges, and game-changing strategies in the world of customer experience. Each episode features insightful conversations with industry leaders, business owners, and innovators who share their expertise on customer service, live chat, digital transformation, outsourcing, and the evolving role ...
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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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MVP Interactive is a consumer engagement technology company that enhances brand experiences through custom software, product design and social media.
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Failed product launches. Furious customers. Dysfunctional teams. Many of the problems we face in the business world (and frankly, society) stem from the same root cause: Lack of empathy. Speaker, author, strategist, and empathy advocate Maria Ross shares keen insights and inspiring interviews that prove empathy and compassion are the new paths to market-winning performance. Leveraging both inspiring stories and hard data, Ross connects empathetic leadership, cultures and brands to innovation ...
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Dana Berchman, CEO of Oh, hi! Communications, is thrilled to announce the launch of Oh, hi! Stories. We'll be diving deep into the stories that connect us, hearing uplifting tales of innovation & resilience and talking with trailblazers who spend their time thinking about the future. Listen on: Apple Podcasts: https://podcasts.apple.com/us/podcast/oh-hi-stories/id1747442202 Spotify: https://open.spotify.com/show/5vxwfl7YLHOXEVh9wgrh35 Amazon Music: https://music.amazon.com/podcasts/369497f7- ...
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RocketCRM is an innovative customer relationship management platform designed to streamline business operations. With intuitive features, it helps manage contacts, track sales, and analyze performance effectively. Boost team collaboration through real-time updates and customizable dashboards. Automate tasks, save time, and focus on building strong customer relationships with seamless tool integration. Elevate your business efficiency with RocketCRM.
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The PlayAbly Podcast Where Ecommerce Meets Entertainment—and Retention Gets Real. Welcome to the PlayAbly Podcast—your go-to audio destination for bold ideas at the intersection of ecommerce, psychology, and performance marketing. If you're a DTC founder, retention marketer, or CRM strategist looking to boost LTV, loyalty, and customer engagement, you're in the right place. Each episode breaks down the latest trends in retail gamification, interactive promotions, and gamified Shopify experie ...
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Our blog and podcast offer print and marketing industry insights based on our 30+ years of experience. Located in Burlington, New Jersey, we provide a full range of print and marketing services including Graphic Design, Website Design & Managed Hosting, Content Writing, Political Marketing, Offset and Digital Printing, Custom Apparel, Promotional Products, Direct Mail, Warehousing & Print Fulfillment and so much more. #YesWeDoThat
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Best practices, tips, and stories to help you be extraordinary in your classroom and beyond, featuring Curriculum Associates' Manager, Voice of the Customer, Hayley Browning.
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SilverBack Chatbot helps businesses save time, boost sales, and improve customer experience through powerful AI automation. From website chat to SMS and email follow-ups, our tools work 24/7 to capture and convert more leads. Whether you're in real estate
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👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are the ...
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Customer Experience & Employee Engagement
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Buzzcast is a roundtable discussion about podcasting from the people at Buzzsprout. We'll cover current events and news, podcast strategy, tools we are using, and dip into the Customer Support mailbag to test our podcasting knowledge. If you want to stay up-to-date on what's working in podcasting, Buzzcast is the show for you.
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Every message a business sends is an attempt to get the recipient to either feel something, know something, do something or say something. At its core messaging is all about increasing engagement, and Intercom on Customer Engagement is a buzzword-free guide to creating and sending the right message, to the right people, at the right time.
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Meet the humans designing the future. Go behind the scenes to meet the people designing what's next in the world of products, services and experiences. Brought to you by frog, your global reinvention and experience partner. frog is part of Capgemini Invent. www.frog.co
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The Fantasy Sports & Gaming Association (FSGA) Spotlight brings you face-to-face with the trailblazers and thought leaders shaping the future of the fantasy sports and gaming industries. We explore the most pressing challenges and opportunities, featuring conversations with the innovators and successful entrepreneurs who are making waves and setting new standards. From regulatory hurdles and technological advancements to the strategies for community engagement and customer acquisition, our p ...
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Marketers who put the customer at the center of their marketing strategy and focus on improving the customer experience through engagement practice customer experience marketing.
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Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Dr. Joseph A. Michelli
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New York Times #1 bestselling author, Joseph Michelli, Ph.D., shares customer experience, leadership, and business insights from Mercedes-Benz, Starbucks, Ritz-Carlton, Zappos, Pike Place Fish, and many more. At The Michelli Experience, we help front-line employees, managers, and senior leaders deliver relevant and engaging service experiences. To that end, we provide keynote and workshop presentations, short-term and extended consulting services, and bestselling books to meet your needs.
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Keynote Speakers in Europe continue to play a vital role in shaping impactful conferences, corporate events, and leadership forums across the continent. Representing a diverse range of industries and backgrounds, these speakers bring global perspectives combined with regional expertise, making their insights highly relevant for international and local audiences alike. European keynote speakers address topics such as leadership and business transformation, innovation and future trends, sustai ...
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The InspireCast Business Podcast is your leading source for real interviews and insights with leading customer experience and engagement experts featuring your co-host, Mirza Baig of Quadient. Each series of podcasts will feature a new real-life expert as co-host, so tune-in often to learn from top business leaders on challenges and best practices when it comes to managing your customers and the overall customer experience. #Business #Branding #Marketing
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Want more customers? You’re in the right spot. Get bite-sized actionable tips for getting leads, making sales, marketing and running your business... and making BANK!
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Relationships at Work - the leadership podcast helping you build workplace connection, improve culture, and avoid blind spots. A relatable and honest show on leadership, organizational culture and soft skills, focusing on improving employee engagement and company culture to inspire people to apply, stay and thrive. Because no one wants leadership that fosters toxic environments at work, nor should they. Host, speaker and communications leader Russel Lolacher shares his experience and insight ...
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Roman Malakov Diamonds is a trusted jeweler in New York, known for exceptional craftsmanship, timeless designs, and high-quality diamonds. With decades of experience in the heart of the Diamond District, Roman Malakov offers a curated selection of engagement rings, wedding bands, fine jewelry, and custom-designed pieces made to perfection.
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Powerful, end-to-end video engagement software for today's teams.
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Travel Writers Radio
Travel Writers Radio produced by the Professional Associatioon of Lifestyle and TravelWriters (PALAT)
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Interviews, reviews, features and news from the Travel Writers Radio Show, produced by PALAT - the Professional Association of Lifestyle and Travel Writers - our international network of food, lifestyle and travel journalists and broadcasters. In 2025 our show was twice awarded international recognition as one of the Top 10 Travel and Lifestyle Podcasts in the world and also the Best Travel Broadcast 2025. Now heard live every Wednesday 5-7 pm (AEST) and Saturdays 1pm to 3 pm on Melbourne's ...
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The power of Data is undeniable. And unharnessed - it's nothing but chaos. Making data your ally. Using it to lead with confidence and clarity. Host Jess Carter is solving problems in real-time to reveal what's possible. Helping communities and people thrive. This is Data Driven Leadership, a show brought to you by Resultant.
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Examining the relationship between the customer and your company.
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Hosted by Jonathan Shroyer, Future of Service explores the future of work, customer journey, customer experience and customer engagement through engaging with today’s top leaders. Learn more at: https://missionmatters.com/author/jonathan-shroyer/
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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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Upshot.ai is an omnichannel, customer engagement and gamification platform. With our passion for transforming business with customer engagement and gamification, we take ownership and obsess over every minute detail. This podcast is dedicated to helping business owners, marketers and product managers to understand the art of creating great customer experiences.
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Welcome to Email After Hours by Sender Score, powered by Validity. By day, we help email senders all over the world boost their email performance. Once we’re off the clock, we interview email marketing experts to talk about email fails, spam, privacy laws, metrics that matter, content that converts—and anything else that keeps senders up at night. Nothing is off-limits. We know what works in email–and we know the road to your next great campaign is getting bumpier by the day. So, we’re makin ...
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What does it take to turn insights into better, faster decisions? How is the role of insight professionals evolving in an increasingly complex world? Can a communications mindset help insights teams drive growth and impact? These are just some of the questions shaping the future of the insights industry, and we’re exploring them here on The Insighter’s Club Podcast. Hosted by Ross Dempsey, Director of Insight Engagement Services at Stravito, we dive into the challenges and opportunities ahea ...
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189: Leading Customer Experience, Employee Engagement, and Hospitality in 2026
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As we head into 2026, leaders are facing a familiar challenge in a new form. Expectations are higher. Attention spans are shorter. Technology is accelerating. And yet, the differentiator hasn't changed. In this episode I talk about what is needed to drive employee experience, customer experience, and hospitality to drive business results. In this e…
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Human vs AI Chatbots: Who Wins the Customer Engagement Battle?
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In this episode, host Sarah Mitchell sits down with customer engagement strategist David Reynolds to explore the real battle between human agents and intelligent automation. Together, they break down the strengths and limitations of human support teams versus AI-powered chat solutions, and how each impacts customer experience. The conversation dive…
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What’s Next in 2026: Rikki Singh on the Future of Customer Engagement
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In this special episode of Builders Wanted, recorded live from Twilio Transform in New York City, we’re joined by Rikki Singh, Twilio’s VP of R&D for Emerging Technologies. Rikki explores groundbreaking advancements in AI, security, and communications, touching on the evolution of technology and customer expectations as we approach 2026. The conver…
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Leaders in Customer Loyalty: Industry Voices | Inside Kobie’s Perspective on the Forces Shaping Loyalty in 2026
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Send us a text As brands look ahead to 2026, loyalty programs are evolving beyond transactions toward deeper emotional connection, relevance, and trust. Shifting consumer expectations and broader uncertainty are accelerating this change. We recently spoke with Hayley Hanel, Senior Manager of Strategic Consulting at Kobie, who shared how growing une…
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Julia Armet: Solving the Double-Empathy Problem to Harness Neurodiversity
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Did you know that 53% of Gen Z, the rising workforce, identifies as neurodivergent? If that’s the future of work, what does it mean for how we lead, collaborate, and connect? It means if we don't learn how to lead for the needs of neurodiverse employees, we could be facing a huge hiring and unemployment gap. Julia Armet, people and culture strategi…
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3544: Make: No-Code, Automation and AI agents In One Visual Platform
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Are we asking ourselves an honest question about who really owns automation inside a business anymore? In my conversation with Darin Patterson, Vice President of Market Strategy at Make, we explore what happens when speed becomes the default requirement, but visibility and structure fail to keep up. Make has become one of the breakout platforms for…
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PlayAbly Podcast Episode 47: Why Your Spinner and Loyalty Program Failed And What’s Working for Gamification Now
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Gamification was supposed to revolutionize digital engagement — so why did so many early tactics fall flat (or even backfire)? In this episode of the PlayAbly podcast, we unpack why points, badges, and spin-to-win popups didn’t live up to the hype — and how modern ecommerce gamification is finally delivering on its promise. You’ll learn: Why early …
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What if the real “digital shelf” lives inside your social feed? We sat down with Jessica Thorpe, CEO of PartnrUp, to unpack how creators, user-generated video, and smart automation now drive verifiable lift at retailers like Amazon and Walmart, and why that changes how brands plan, fund, and measure growth. We walk through the big shift from top-of…
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Most organizations talk about diversity, equity, and inclusion at the executive level — or delegate it to HR. But that’s not where DEI actually succeeds or fails. In this episode of Relationships at Work, Russel speaks with Jonathan Njus about why middle managers are the real linchpin of DEI efforts — and why so many initiatives stall once they rea…
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Bold predictions say online will swallow retail whole, but the numbers and human behavior tell a more compelling story. We dig into fresh data and lived shopper habits to show why digital is winning the journey while stores still win the moment that matters. From current Census figures placing pure e‑commerce near 16% of sales to projections that c…
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3543: From App Stores to Ownership, Xsolla on Gaming's D2C Turning Point
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Was 2025 the year the games industry finally stopped talking about direct-to-consumer and started treating it as the default way to do business? In this episode of Tech Talks Daily, I'm joined by Chris Hewish, President at Xsolla, for a wide-ranging conversation about how regulation, platform pressure, and shifting player expectations have pushed D…
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3542: Samsara on Scaling Human Expertise With AI, Not Replacing It
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In this episode of Tech Talks Daily, I'm joined by Kiren Sekar, Chief Product Officer at Samsara, to unpack how AI is finally showing up where it matters most, in the frontline operations that keep the global economy moving. From logistics and construction to manufacturing and field services, these industries represent a huge share of global GDP, y…
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The Pattern Nobody's Talking About: Pharma's Launch Failure Crisis
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The conversation focuses on the importance of translating complex strategies into actionable steps for execution, emphasizing the role of cross-functional teams in ensuring clarity and effectiveness in product launches. Takeaways A third of products launched are unsuccessful. Translating data and strategy is crucial for execution. Complex strategie…
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3541: How IBS Software Sees AI Redefining Airline Retail and Loyalty
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What if airlines stopped thinking in terms of seats and schedules and started designing for the entire journey instead? In this episode of Tech Talks Daily, I'm joined by Somit Goyal, CEO of IBS Software, to talk about how travel technology is being rebuilt at its foundations. Since we last spoke, AI has moved from experimentation into everyday ope…
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3540: Hill Climbers, Where Tech, Fitness, and Human Connection Meet
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What happens when a podcast stops being something you listen to and becomes something you physically show up for? In this episode of Tech Talks Daily, I wanted to explore a different kind of tech story, one rooted in community, endurance, and real human connection. I was joined by Sam Huntington, a Business Development Officer at Wells Fargo, who h…
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Send us a text Want to know how to start a podcast? We're running an experiment in (almost) real time to see if we can create a brand new podcast in one Buzzcast episode. Megan from Buzzsprout Weekly joins us as we work through her concept and niche, to format, equipment, software, artwork, and launching. We walk through the exact decisions we’d ma…
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3539: ShelterZoom CEO on Keeping Care Moving When Systems Go Down
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What happens to patient care when hospital systems suddenly go dark and clinicians are forced back to pen and paper in the middle of a crisis? In this episode of the Tech Talks Daily Podcast, I speak with Chao Cheng-Shorland, Co-founder and CEO of ShelterZoom, about a problem that many healthcare leaders still underestimate until it is too late. As…
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Leadership Isn’t Neutral: Understanding the Power You Hold
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Every leader has power—whether they acknowledge it or not. In this solo mini-episode of Relationships at Work, host Russel Lolacher explores the often-overlooked reality of leadership influence and how even small words, actions, or moments of absence can leave a lasting imprint on people at work. Drawing from real leadership experiences and pattern…
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3538: How Storyblok Sees Content Strategy Changing in an AI First Internet
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Is your website still the front door to your business, or has AI already quietly changed where customers first meet your brand? In this episode of the Tech Talks Daily Podcast, I sit down with Dominik Angerer, Co-founder and CEO of Storyblok, to unpack how content, search, and discovery are shifting in an AI-first world. As search behavior moves aw…
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The Data-Driven Leader's Guide to Navigating Change in 2026
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2025 was a breakthrough year for AI adoption, with new tools enabling seamless integration between business and technical teams. Organizations leveraged AI to improve operations, enhance decision-making, and unlock growth opportunities, though not without challenges. In this episode, Jess Carter sits down with Michael Schwarz, Senior Vice President…
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3537: Why Aztec Labs is Building the Endgame for Blockchain Privacy
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What happens when the push for smarter crypto wallets runs headfirst into the reality that everything on a public blockchain can be seen by anyone? In this episode of Tech Talks Daily, I wanted to take listeners who may not live and breathe Web3 every day and introduce them to a problem that is becoming harder to ignore. As Ethereum evolves and sma…
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Catherine Ducharme: Managing Up for Two-Way Empathy
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Managing up is one of the most powerful career accelerators you can master—and it all starts with empathy. Not just empathy flowing downward from leaders to teams, but empathy for your leaders: understanding their pressures, challenges, and decision-making context so you can build trust, influence outcomes, and create mutual success. Given multiple…
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2025 1st Class Lounge Holiday Special part 2 – E245
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What's on your mind? Let CX Passport know... Welcome to part 2 of the annual CX Passport First Class Lounge Holiday Special. As the year wraps up and I look ahead with excitement to 2026, I’m sharing even more of my favorite First Class Lounge moments from earlier this year. This round features Doug Rabold, Irina Mateeva, Michel Stevens, and Tori S…
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3536: When AI Knows Us Too Well and What It Means for Human Choice
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What happens when the systems designed to make life easier quietly begin shaping how we think, decide, and choose? In this episode of the Tech Talks Daily Podcast, I sit down with Jacob Ward, a journalist who has spent more than two decades examining the unseen effects of technology on human behavior. From reporting roles at NBC News, Al Jazeera, C…
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PlayAbly Podcast Episode 46: Why Emotional Connection Beats Customer Satisfaction (By 52%) and How to Take Advantage of That
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What if we told you that emotionally connected customers are 52% more valuable than merely satisfied ones? In this episode of the PlayAbly podcast, we uncover the surprising data behind why traditional retention tactics are falling short — and what brands need to do instead. Drawing on insights from Harvard Business Review, McKinsey, and real-world…
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How Nonprofits Can Engage Donors Without Annoying Them
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Donor engagement is not about sending more messages. It is about sending the right messages at the right time. Many nonprofits struggle with donor retention because communication becomes overwhelming after a gift is made. A new donor gives once, then suddenly receives repeated fundraising emails, mailed appeals, and urgent requests for more support…
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The ground has shifted under Amazon sellers, and the data proves it. We dive into Marketplace Pulse’s Amazon Marketplace Trends Report for 2026 and surface a clear picture: GMV is soaring while the number of active sellers falls, million‑dollar operators are multiplying, and the platform now rewards systems over stunts. The result is a marketplace …
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Most people can spot dysfunction at work. Bad bosses. Endless emergencies. Burnout masquerading as productivity. But the harder question is this: what role do we play in it? In this episode of Relationships at Work, author and executive leader Eric Charran joins Russel Lolacher to unpack how dysfunctional workplaces actually take hold — and why sel…
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Spotting the Signs: How to Recognize Employees Who Feel Undervalued
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(From the Relationships at Work podcast) In this episode of Relationships at Work, host Russel Lolacher shares key insights and observations about one of the most common challenges in the workplace—employees feeling undervalued. We highlight the critical signs leaders should be aware of, from disengagement to burnout, and offer practical steps to a…
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Leading Keynote Speakers in Europe Delivering Insightful Perspectives for Global Events
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Keynote Speakers in Europe continue to play a vital role in shaping impactful conferences, corporate events, and leadership forums across the continent. Representing a diverse range of industries and backgrounds, these speakers bring global perspectives combined with regional expertise, making their insights highly relevant for international and lo…
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3535: HR at a Crossroads: Performance, Culture, and Technology
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How is HR changing when AI, economic pressure, and rising employee expectations all collide at once? In this episode of Tech Talks Daily, I'm joined by Simon Noble, CEO of Cezanne HR, to unpack how the role of HR is evolving from a traditional support function into something far more closely tied to business performance. Simon shares why HR is incr…
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3534: Agentic AI at Scale: What 120 Million Monthly Conversations Really Mean
28:14
28:14
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What does it really mean when AI moves from answering questions to making decisions that affect real people, real money, and real outcomes? In this episode of Tech Talks Daily, I'm joined by Joe Kim, CEO of Druid AI, for a grounded conversation about why agentic AI is becoming the focus for enterprises that have moved beyond experimentation. After …
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3533: Smart Cities, AI, and Sovereignty, Gorilla Technology's CTO Explains What Works and What Fails
32:46
32:46
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The world is building data centers, identity rails, and AI policy stacks at a speed that makes 2026 feel closer than it is. In this conversation, Rajesh Natarajan, Global Chief Technology Officer at Gorilla Technology Group, explains what it takes to engineer platforms that remain reliable, secure, and sovereign-ready for decades, especially when i…
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Why 2025 Was A Great Year For Podcast Listeners
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Send us a text In this quick episode, we take a step back to appreciate how much podcast listening apps have improved and why that’s such a win for listeners and independent podcasters. Updates from Apple Podcasts, Spotify, Pocket Casts, Overcast, and Fountain, had three big themes: Discoverability: making it easier to find new shows you’ll actuall…
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3532: How AI Keeps Live Events Personal for Fans at Event Tickets Center
25:03
25:03
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What makes live events feel personal in an age of algorithms making the calls? That's the tension marketers are living in right now. Ben Kruger, Chief Marketing Officer at Event Tickets Center, sits at the center of this shift. He has spent 20 years shaping server-side systems and performance marketing strategies, including a decade of persistence …
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What happens when doing your job quietly turns into managing your boss’s ego? In this Relationships at Work mini-episode, Russel Lolacher unpacks the real damage caused by bootlicking cultures — where praise is safer than honesty, silence is rewarded over truth, and employees spend more energy protecting leaders than improving the work. Through a s…
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3531: Scaling Without the Hype Inside Uploadcare's Technical Philosophy
27:23
27:23
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What does it really take to build software that can grow from a single line of code to millions of users a day without losing its soul along the way? In this episode of Tech Talks Daily, I'm joined by Alex Gusev, CTO at Uploadcare, for a wide-ranging conversation about scale, simplicity, and why leadership in technology starts with people long befo…
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PlayAbly Podcast Episode 45: Why Most Ecommerce Website Redesigns Fail (and What Actually Grabs Customer Attention)
5:12
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Ecommerce brands are spending tens of thousands on website redesigns—but are these sleek makeovers really worth it? In this episode of the PlayAbly Podcast, we dive into the science of attention and memory, and why beautiful websites without meaningful interaction are practically invisible to your customers. You’ll learn: Why the average shopper sp…
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3530: Candy Crush Accessibility Lessons From a 200 Million Player Game
24:01
24:01
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If you have ever opened Candy Crush over the holidays without thinking about the design decisions behind every swipe, this episode offers a rare look behind the curtain. I sit down with Abigail Rindo, Head of Creative at King, to unpack how accessibility has evolved from a well-meaning afterthought into a core creative and commercial practice insid…
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Jen Marr: Own the Awkward to be a Better Leader
43:11
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Technology has always been a double-edged sword. As the workplace and culture shift, we as humans are seeing more collaboration, access, and the ability to communicate across borders. But, it's also leading us to more stress, anxiety, depression, and social isolation. Those dopamine hits are no joke! This all impacts how we need leaders to show up …
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2025 1st Class Lounge Holiday Special part 1 – E244
18:54
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What's on your mind? Let CX Passport know... Welcome to part 1 of the annual CX Passport holiday tradition… the 1st Class Lounge Holiday Special. I take a little break during the holidays, and while I do, I love sharing some of the most fun First Class Lounge moments from earlier in the year. This episode brings back lively lounge moments from Mich…
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#75: Alconost CCO Ilya Spiridonov on prioritizing localization in the B2B marketing funnel
19:54
19:54
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"Despite the global opportunity available to so many businesses, most are constrained by finite resources. So, the more interesting question isn't "what should we translate?" but rather, "what's the real cost of not localizing the right customer touchpoint, and how do you even begin to calculate that risk?" Agility requires more than just speed; it…
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3529: How Ping Identity Sees the Next Chapter of Digital Identity
27:39
27:39
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What does it actually mean to prove who we are online in 2025, and why does it still feel so fragile? In this episode of Tech Talks Daily, I sit down with Alex Laurie from Ping Identity to talk about why digital identity has reached a real moment of tension in the UK. As more of our lives move online, from banking and healthcare to social platforms…
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Shrink isn’t just a shoplifting problem, it’s a systems problem. We sit down with Brand Elverston, former Walmart asset protection leader and now principal at Elverston Consulting, to unpack why losses start at the purchase order and ripple through the supply chain long before an item ever hits the shelf. The conversation gets practical fast: what …
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When Leaders Mean Well — and Still Get It Wrong
59:36
59:36
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Most leaders mean well. That doesn’t mean the impact lands well. In this episode of Relationships at Work, leadership coach and author Dr. Joel Pérez draws on insights from his book Dear White Leader to unpack why good intentions often fall apart at work — and what leaders miss about power, identity, and impact. A grounded conversation about how le…
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Retail is racing ahead, but the smartest move right now isn’t a new platform or a shiny pilot. It’s building the people who can turn technology into results. Scott Benedict unpacks why AI, connected supply chains, and blended physical-digital experiences only pay off when leaders know how to align teams, serve customers, and execute with judgment. …
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As a final send-off to the year, host Nicole Silberstein shares some off-the-cuff thoughts on something we forgot to talk enough about this year — the irreplaceable pleasure of shopping in stores, and why AI won’t change that. Happy Holidays from your friends at Retail Remix — see you in 2026! Key Takeaways Maybe what we all need a little more of r…
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Unlocking Moral Imagination: Leadership Beyond Assumption
8:21
8:21
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(From the Relationships at Work podcast) In this episode, we dive into the concept of moral imagination as an antidote to the arrogant assumptions that can easily creep into leadership. Inspired by Jacqueline Novogratz's book Manifesto For A Moral Revolution, we explore how leaders can envision a more just and inclusive future by embracing humility…
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3528: How Boomi Thinks About Scaling AI Without Losing Control
26:49
26:49
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What does it really mean to keep humans at the center of AI when agentic systems are accelerating faster than most organizations can govern them? At AWS re:Invent, I sat down with Michael Bachman from Boomi for a wide-ranging conversation that cut through the hype and focused on the harder questions many leaders are quietly asking. Michael leads te…
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3527: How AWS Is Building Trust Into Responsible AI Adoption
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What does responsible AI really look like when it moves beyond policy papers and starts shaping who gets to build, create, and lead in the next phase of the digital economy? In this conversation recorded during AWS re:Invent, I'm joined by Diya Wynn, Principal for Responsible AI and Global AI Public Policy at Amazon Web Services. With more than 25 …
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