What makes customers stick with a brand? On the Retention Edge Podcast, we talk with leaders from successful ecommerce and retail companies about exactly that. Each episode dives into the strategies and ideas that create loyal customers, featuring candid conversations about what works, what doesn't, and why. From product designers to CX professionals, our guests offer perspectives from across the customer journey. If you work in retail or ecommerce and care about building lasting customer re ...
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Customer Retention Podcasts
If you're experimenting with automation, questioning the traditional post-sales model, or trying to drive more value with less headcount, you're in the right place. AI won’t fix churn, but these conversations might. Retention is the new growth & AI is rewriting the rules. Hosted by Josh Schachter, SVP of Atlas at Gainsight, [Un]Churned—the No. 1 podcast for retention and Customer Success leaders—features real talk with the sharpest minds in the Customer Success space. We dig into how teams a ...
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Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
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The Ecom Show is the official podcast of Budai Media hosted by Daniel, the founder of our team. Great discussions with the most successful eCommerce people—from owners to digital marketers. Let's learn some e-commerce hacks from industry experts. Hosted on Acast. See acast.com/privacy for more information.
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Welcome to CS Shift — the podcast that goes beyond retention with strategies for Customer Success that work in the new era. I’m your host, Nandi Dossou — Customer Success executive, team builder, and passionate advocate for growth that’s both measurable and human. On this show, we cut through the noise and focus on what actually works: how to lead your CS team from adoption to expansion, how to drive net revenue retention, and how to equip your people — and yourself — to thrive through it al ...
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Never wonder where your next client is coming from! Pipelineology is a podcast for entrepreneurs, agencies, consultants and sales professionals who want to fill their sales pipeline with hot prospects, close more deals, and have a predictable and reliable way to acquire new customers. This business podcast focuses on prospecting, customer acquisition, marketing automation, sales, retention and business growth... and have some fun along the way.
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Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. In each episode, we’ll dive into the nitty-gritty like acquisition and retention tactics and zoom out to discuss the big things like AI, brand experience and why customer experience is at the center of it all.
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Unfounded is a weekly podcast for business and creative leaders who look beyond the bottom line. Hosted by David Laxer and Ofir Michaeli, 2 creative strategists with vast international experience, the podcast seeks to challenge conventions, tackle herd mentality and fight the abuse of industry buzzwords and lingo that often hide lack of vision and originality.
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On each episode of TimTalks: Automotive Leadership and Beyond, Tim Cox, co-founder of CarNow, chats with the best minds in the car business to share as much usable and practical information as possible to help dealers achieve their goals in increasing profits, elevating customer service, and overall employee retention. "No one is smarter than everyone — let’s get better together!” – Tim Cox
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CHURN FM is the podcast for subscription economy pros. Every Wednesday we hear how the world’s fastest growing companies are tackling churn and using retention & engagement to fuel their growth.
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CX Roundtable is where customer experience leaders, product innovators, and BPO executives meet to reframe how we think about support, retention, and growth. Hosted by retention strategist and industry leader Sarah Caminiti, this podcast brings together decision-makers from SaaS, AI, and service operations to answer the questions every CX team faces: How do you transform customer support from a cost center into a growth engine? What does AI actually mean for CX jobs and systems? How can BPO ...
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Customer experience (CX) is evolving faster than ever—are you keeping up? Breaking the Blueprint is the podcast that challenges conventional thinking and explores what it really takes to deliver exceptional CX in today’s world. Hosted by Vinay Parmar & Iqbal Javaid, two industry veterans with decades of experience in CX strategy, technology, and leadership, this podcast brings you insightful conversations, expert perspectives, and real-world strategies to bridge the gap between technology, p ...
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CSA farmer and marketing specialist Corinna Bench from MyDigitalFarmer.com and Shared Legacy Farms brings you the My Digital Farmer podcast, revealing the best online marketing strategies you can apply to your retail farm business to help you grow your leads and sales. These days, it's not enough to just grow your product. You've got to be able to sell it too. In this podcast you'll be exposed to the fundamentals of marketing theory and practice so you can apply them to your own business.We' ...
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FAB! Funnels, Ads & Bots... Growing businesses with customer acquisition and retention strategies THAT WORK! Talking Chatbots, Facebook Ads, Funnels & Digital Loyalty Programs using Mobile Wallet.
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Imagine that 68% of our clients leave because they feel we don’t care. Then visualize having authentic heart-based retention strategies, proven to minimize client losses, while organically generating a substantial number of loyal clients through referrals. Catch a glimpse of how Janice opens a conversation by applying her fine-tuned curiosity. Notice how genuinely interested she is in building a relationship with her guests – heart-based business owners and entrepreneurs. In mere minutes, gu ...
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There’s nothing worse than losing customers to independent garages and quick lubes after the OEM warranty expires – which happens 70% of the time! As a car dealership, your #1 goal is keeping customers — and to do that, you need quality employees, an optimized service department, and benefits that matter to your customers. Imagine transforming your service department into a powerhouse of customer retention and satisfaction. Picture a dealership where your team is motivated, your customers ar ...
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ReminderMedia proudly presents the Stay Paid Podcast. We help agents & entrepreneurs master the latest business trends to unlock growth and create a life of freedom. Along with a healthy dose of motivation and inspiration, hosts Luke Acree and Josh Stike tackle business-building subjects like lead generation and retention, digital marketing and social media tactics, and the revenue-producing potential of relationships within your sphere. Each episode aims to provide listeners with tangible s ...
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Get all the ideas on hacking repeat sales, customer retention and building Customer Loyalty for business growth.
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Post-acquisition marketing is massively undervalued. So much marketing to date has been acquisition-focused. Now the top marketers on the planet are turning to customer experience and user retention. We interview them and share their secrets with you.
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Are you a music school owner eager to grow your teaching business and attract more students? This podcast is your go-to resource for applying proven marketing strategies and business fundamentals tailored to music schools. Learn how to enroll more students, keep them longer, and take your music school to the next level with actionable insights and expert advice. Whether you're just starting out or looking to refine your approach, this podcast will empower you to build a thriving music teachi ...
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Business Growth Talks podcast is created and hosted by Mark Hayward. In this show we talk about how to grow a business in the Growth Stage. The growth stage is often marked by rapid developments, increased revenue, and an escalating customer base. In each episode we talk to entrepreneurs and business owners who have grown businesses and we cover topics like scaling processes, market expansion, financial management, human resource and talent development, and customer retention. If you are l ...
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Looking for fresh content to solve your human capital issues but don't have a full hour? Subscribe to the HCI podcast series to gain access to leading HR practitioners from Fortune 1000 companies, as well thought-leaders, authors, and academics. These experts cover everything from talent acquisition and analytics to engagement, retention, and development.
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The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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DTC POD is a podcast about all things direct to consumer. We cover everything for starting, growing, and optimizing eCommerce stores and DTC (or D2C) brands. We talk with founders, marketers, platforms, creators and marketing & growth agencies to cover topics like brand building, social media, influencer marketing, website conversion, paid media, Facebook ads, consumer trends, email marketing, and more. If you're interested in the stories behind your favorite consumer brands, this podcast is ...
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If you own, manage or work in an automotive workshop – this podcast is for you. Andrew Uglow has followed his passion for discovering the secrets of how things work and how to fix them, since falling in love with all things ‘cars’ as a teenager, Always ‘hands-on,’ whether as an apprentice, working in national roles for global manufacturers, or running his own business, his quest for the how and why of both people and technology has given him a unique and important perspective, especially tim ...
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Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you’re on the right track? That’s what the eCommerce MasterPlan is here for. Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing. Their business might be a UK mail order retailer, an online-only store from Australia, or a brick and clicks business from the USA – but every one of th ...
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Welcome to the Customer Retention Podcast — your go-to show for actionable insights on growing and retaining your SaaS customers using GoCSM and the HighLevel platform. Each episode dives into practical strategies, real success stories, and proven systems to reduce churn, boost engagement, and scale your customer success operations. Whether you’re a SaaS founder, agency owner, or CSM, you’ll get clear, no-fluff advice you can use immediately.
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Newcross Healthcare presents Voices of Care, a new podcast series hosted by healthcare market expert Suhail Mirza to discuss the issues, challenges and opportunities facing health and social care in the UK today. We are delighted to welcome wisdom and insight from leaders in NHS, private healthcare and from across social care: Sir David Nicholson, Dr Jane Townson, Professor Martin Green, Roisin Fallon-Williams and many more. Among other things, we’ll be debating how we can enable the workfor ...
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Want to learn more about Customer Success? On this Customer Success podcast we invite guests from all over the world to open up about their Customer Success strategies and provide you with tactical advice that you can use in your own organization to improve customer retention, increase solution adoption, expand upsell revenues, perfect your renewal processes and gain more advocates. Be sure to subscribe to our podcast to get notified when we upload a new podcast episode!
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Tired of Customer Success conversations that sound like they were written by a vendor's PR team? The Customer [Un]Success Podcast cuts through the noise to expose what’s actually broken in Customer Success, and other GTM roles, and what to do about it. Hosted by Joe Di Grande, a digital CS, Tech Touch, and RevOps leader with experience at companies like Business Insider, Ceros, and eMarketer, this podcast brings raw, unfiltered conversations with post-sale leaders who’ve been in the trenches ...
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The podcast for brands, marketers, and operators who want to unlock the full power of Klaviyo. This show covers everything Klaviyo does — and everything it can do. From advanced email and SMS strategies to loyalty programs, review systems, subscriptions, custom integrations, and more. We dive deep into real retention strategy: → Popups, RFM, segmentation, CLV → Lifecycle mapping & customer journeys → Tech stacks, CRM workflows, and revenue-focused automations → Profits over pretty emails. St ...
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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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Welcome to Scale Tale, the podcast that takes you on an exciting journey through the world of customer success. Let’s go beyond theory and explore real-life case studies and examples, unveiling the strategies that drive sustainable revenue growth for businesses. Have you ever wondered how top CS leaders achieve remarkable success? We'll reveal their tactical tips and insider secrets, empowering you to supercharge your CS strategy. From building customer-centric cultures to measuring success ...
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Walking you through what happened this week in the consumer industry
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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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Customer Retention is the fastest way to grow your business. CityGro provides tools to bring customers back
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100% unfiltered, tactical Retention advice for eCommerce and DTC brands from those who have "been there, and done that." We help you serve & maintain your current customers you spent so much money on acquiring with paid ads to increase lifetime value and customer satisfaction.
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If you run a construction business and want to scale without burning out or selling out, this is your show. Host Ryan Englin brings you straight-talk episodes packed with real-world tactics, whether it’s a solo deep dive, a conversation with an industry expert, or lessons from the field. No fluff. No theory. Just one solid takeaway every time. Ryan is the CEO of Core Matters, best-selling author of Hire Better People Faster, and creator of the Core Fit Hiring System - a proven framework used ...
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Hustle With Aloha is an informal interview style podcast full of juicy insider tips and game-changing advice from some of the top entrepreneurial minds in their industry - as well as a glimpse into the founder's journey. To Hustle With Aloha is to be ambitious, not frantic; driven, not grinding. Let's rise up without burning out. Join host Alicia Nagel as she picks the brains of some of the smartest and most interesting people she knows, on topics that impact the success of small businesses.
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The Mason Duchatschek Show is a leadership and business podcast for CEOs, business owners, sales leaders, and HR executives who want smarter teams, stronger cultures, and better results without relying on guesswork, trends, or management fads. Hosted by Mason Duchatschek, an Amazon.com #1 bestselling author of People Matter Most and Inclusive Leadership, the show draws on ideas and insights that have earned features in Selling Power, Entrepreneur, and The New York Times. Mason is known for a ...
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Practical wisdom and best practices for Home Care and Day Service professionals who keep older and disabled people living at home. This podcast is for agency and center owners and managers focused on success, and the main topics are growth and caregiver retention. We consider members of this industry to be our heroes.
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We reveal the secrets of how great brands delight their customers. Forget the fluff and industry jargon ... this show is jam-packed with useful CX tips, insights and practical advice from leading brands. Join us as we go behind-the-scenes to discover how brands like Disney, Pandora, Optus and Country Road build experiences customers love. Produced by RateIt — the market leader in 'on the spot' customer feedback.
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A podcast dedicated to helping businesses improve their customer engagement. Covering growth, retention, technical, and industry trend topics, brought to you by OneSignal, the world's most popular customer engagement solution used by 1+ million businesses sending more than 10 billion daily messages.
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I focuses on building “retention machines” for businesses. This involves going beyond just acquiring new customers to fostering long-term relationships and repeat purchases. His experience with on-site optimization, email automation, and customer reviews/loyalty programs demonstrates his understanding of the various levers that can be pulled to achieve this goal.
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A Perfect Blend: Customer Retention is MB Usable Security's customer retention-focused podcast. We'll brainstorm and strategize how brands can use the CUVE Framework, the Wine Vat Approach, to increase customer retention. CUVE stands for Customer Experience, Usable Security aka user-friendly cybersecurity, Voice/Conversational AI, and data-driven Experimentation. Sometimes we'll have guests on to brainstorm how they can use emerging technologies [like Robotic Process Automation (RPA), voice ...
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🎙️ Buzzing About HR Straight-talking HR for real businesses. By Kate Underwood HR & Training, this podcast makes people management make sense. Hosted by award-winning HR expert Kate Underwood, each episode cuts through the jargon to share practical tips, real business stories, and smart ways to handle the people stuff that keeps you up at night. From tricky conversations to team motivation and staying on the right side of employment law, Kate gives you what you actually need — no fluff, just ...
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eCommerce Fastlane: Shopify Growth Strategies—Where AI Efficiency Meets Human Connection
Steve Hutt | Shopify and eCommerce Expert
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Running a Shopify store? You already know success isn't about finding the right app—it's about knowing which strategies actually work at your specific stage of growth. I'm Steve Hutt, and I've lived every level of the ecommerce journey. From eBay Power Seller shipping products from my garage, to co-founding and scaling VisionPros.com (an optical DTC startup) through to a successful exit, then spending 6+ years as a Shopify Merchant Success Manager helping 100+ brands from startup to enterpri ...
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Relationships at Work - the leadership podcast helping you build workplace connection, improve culture, and avoid blind spots. A relatable and honest show on leadership, organizational culture and soft skills, focusing on improving employee engagement and company culture to inspire people to apply, stay and thrive. Because no one wants leadership that fosters toxic environments at work, nor should they. Host, speaker and communications leader Russel Lolacher shares his experience and insight ...
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Welcome to Experience This! where you'll find inspiring examples of customer experience, great stories of customer service, and tips on how to make your customers love you even more. Always upbeat and the definitely entertaining, customer retention expert Joey Coleman and social media expert Dan Gingiss serve as your hosts for a weekly dose of positive customer experience. This show will help you attract and keep more customers so you can grow your business, increase your profits, and have m ...
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How To Stop Managing 38% of Your Customers in 2026 ft. Yvette Hill (F5)
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Ready to churn less and win more? 🏆 Subscribe for a simple, once-a-month rundown of the episodes at gainsight.com/unchurned Every major transformation Yvette Hill has led started the same way: with a moment of panic. Across a 35-year career at IBM, Xerox, Microsoft, and now F5, Yvette Hill, SVP of Customer Success and Global Renewal Sales at F5, ha…
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Leadership Isn’t Neutral: Understanding the Power You Hold
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Every leader has power—whether they acknowledge it or not. In this solo mini-episode of Relationships at Work, host Russel Lolacher explores the often-overlooked reality of leadership influence and how even small words, actions, or moments of absence can leave a lasting imprint on people at work. Drawing from real leadership experiences and pattern…
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Why Most Products Fail on TikTok Shop and How to Spot a Winner
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TikTok Shop isn’t just another sales channel, it’s a completely different game. In episode #24 of The Retention Edge, Ian Page, CEO of Bullseye Sellers, explains why TikTok success depends on the product, the video, and the affiliate, not the brand name. From light-up bath toys to bold grooming products, Ian breaks down what separates the flops fro…
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Why Conversion Rate Is a Vanity Metric (And the 4 Numbers That Actually Matter)
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Most CRO agencies chase test velocity while your conversion problems go undiagnosed—here's the research framework that changes everything. In this episode, discover: Why 80% of optimization work should happen before you launch a single test, using research to understand customer psychology instead of copying competitors The Intrasite Funnel diagnos…
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How to Turn January Enrollment Into Year-Round Retention | Ep 271
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January isn't just another enrollment push. It's your launchpad for the entire year. In this episode, Dave breaks down how music school owners can turn January sign-ups into long-term, emotionally connected families who stay through summer and beyond. This isn't about more ads or better discounts—it's about building the kind of experience families …
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Becoming the Best Version of YOU with Mary Kominska | RR343
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Every so often, we need a reminder that personal growth isn’t just about what we add to our lives—but what we’re willing to shift, release, and redefine. That’s why I’m bringing back this powerful conversation with Mary Kominska—entrepreneur, mindset coach, and creator of the T.E.A. system. Mary shares how setting boundaries, managing our thoughts,…
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Most people can spot dysfunction at work. Bad bosses. Endless emergencies. Burnout masquerading as productivity. But the harder question is this: what role do we play in it? In this episode of Relationships at Work, author and executive leader Eric Charran joins Russel Lolacher to unpack how dysfunctional workplaces actually take hold — and why sel…
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Why Most Leaders Think They Have a Marketing Problem When They Actually Have a Clarity Problem
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Most business leaders believe they have a marketing problem. In reality, they have a clarity problem. In this episode of The Mason Duchatschek Show, Mason Duchatschek sits down with branding and positioning expert Luna Battalia to explore why so many capable business owners, CEOs, and executives struggle to clearly articulate what makes them differ…
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BHHS Chief Coaching Officer's MUST DO in 2026 for Real Estate Agents | Jimmy Burgess
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He used this CMA strategy to list $11M in 90 days. In this new Stay Paid interview, Jimmy Burgess, The Chief Coaching Officer At Berkshire Hathaway HomeServices & HomeServices of America, reveals the three strategies every agent should execute in 2026—and they're simpler than you think. He breaks down why you should buy lunches instead of leads, ho…
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Spotting the Signs: How to Recognize Employees Who Feel Undervalued
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(From the Relationships at Work podcast) In this episode of Relationships at Work, host Russel Lolacher shares key insights and observations about one of the most common challenges in the workplace—employees feeling undervalued. We highlight the critical signs leaders should be aware of, from disengagement to burnout, and offer practical steps to a…
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The Cards2Cash Growth Story: SEO, Payments & Smart Scaling – with Caleb Slater
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Caleb Slater is the managing director at Cards2Cash a platform enabling customers to sell unwanted gift cards. Founded in 2022 (when Caleb was just 16) it operates on a custom website, has recently expanded into Ireland, and has already grown to over £500k in annual sales. In this episode, Caleb reveals how he scaled Cards2Cash with smart SEO, clev…
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Workshop Communication crisis: How Poor Leadership Training costs $1 million plus per year
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In this episode we explore the twin complaints that plague automotive workshops: "I don't get good information" and "I don't get enough time." Andrew reveals why these complaints are interconnected and introduces the Quality Information Model (QUIM) - a three-part framework that transforms communication between customers, service advisors, and tech…
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No Bread? Let them Eat [AI generated] Cake!
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We live in a moment where content is being produced faster than we can blink. But much of it feels a bit like junk food for the mind — easy to make, easy to consume, and ultimately… not very nourishing. The kind of thing that fills the feed but leaves you strangely unsatisfied, as if you’ve eaten an entire bag of digital empty calories. Together wi…
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What happens when doing your job quietly turns into managing your boss’s ego? In this Relationships at Work mini-episode, Russel Lolacher unpacks the real damage caused by bootlicking cultures — where praise is safer than honesty, silence is rewarded over truth, and employees spend more energy protecting leaders than improving the work. Through a s…
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Real Estate School Won't Teach You This (But You Need It to Survive)
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Real estate school teaches square footage, contracts, and math… but almost nothing about how to actually build a career. In our latest episode of Stay Paid, we sit down with Jenifer Morin, author of Beyond the Sale, who shares the real-world skills agents need to build a lasting career. From calendar discipline to lead generation, mindset to capaci…
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#367 - The Insider's Guide to Supplements: What Every Founder Needs to Know About Compliance, Claims, and Scale
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Graham Rigby is the President and CEO of the American Herbal Products Association (AHPA), the leading trade association for the herbal products industry. With 20 years of experience across startups and industry leadership—including serving as Chief Innovation Officer at Care/of—Graham has helped shape how modern supplement brands navigate regulatio…
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What 35,000 Shopify Stores Taught Us About Profitable Meta and Google Ads
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Most brands run Meta and Google ads like they’re placing bets, not building infrastructure. But what if the most profitable campaign has been hiding in plain sight all along? In episode #23 of The Retention Edge, we sit down with Pavlo Matviienko, CEO of Adwisely, to uncover why catalog sales campaigns are the backbone of performance marketing and …
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Why 56% of Searches Now Skip Your Store—And How to Show Up in AI Answers
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AI is reshaping customer discovery, and if you're not showing up in ChatGPT or Perplexity recommendations, you're invisible. In this episode, discover: Why Answer Engine Optimization (AEO) matters now—AI recommendations convert 5x better than Google clicks while 56% of searches result in zero clicks The revenue optimization framework that helped br…
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Start 2026 Strong By Fixing Five Simple HR Jobs Today
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In this episode of Buzzing About HR, we drop into that familiar end of year moment. It is the 23rd of December. The calendar has slid onto the floor, budget papers are wedged under a mug, and the to do list looks like it is multiplying when you are not looking. If December chaos has a habit of following you into January, this episode is designed to…
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#311 Budai Media Specials: Give Me 13 Minutes, And I’ll Improve Your ROAS by 237%
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You're listening to The Ecom Show, the podcast where we dive deep into the minds of top e-commerce entrepreneurs, marketers, and agency owners to uncover the most effective strategies and tactics for scaling your brand. I'm your host, Daniel Budai, e-commerce retention marketing expert and founder of Budai Media. Before we jump into today's convers…
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The Mindset Shift That Will Change the Way You Price Your Work with John Ray | RR342
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No matter what time of year it is, it’s always worth checking in with a big question: Am I really charging what I’m worth? That’s why I’m bringing back this standout conversation with John Ray—business advisor, pricing strategist, and author of The Generosity Mindset. John breaks down the emotional side of pricing, how generosity and confidence go …
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When Leaders Mean Well — and Still Get It Wrong
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Most leaders mean well. That doesn’t mean the impact lands well. In this episode of Relationships at Work, leadership coach and author Dr. Joel Pérez draws on insights from his book Dear White Leader to unpack why good intentions often fall apart at work — and what leaders miss about power, identity, and impact. A grounded conversation about how le…
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📞 LIVE CALL-INS: The EXACT Scripts to Handle Unrealistic Sellers
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You're not selling them DOWN—you're selling them UP to the real price! In this Stay Paid Q&A episode, Luke, Josh, and Acree Brothers Realty answer real agents' biggest challenges—including how to handle a seller who overpriced their listing and now blames the market. You'll learn the exact script to reset expectations, how to relaunch a listing wit…
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Customer Success Playbook - Final Episode with Kevin and Roman
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Send us a text This finale feels less like an ending and more like a graduation ceremony for everyone who has ever cared about Customer Success. In this closing chapter of the customer success playbook podcast, Kevin Metzger and Roman Trebon look back on a journey that started as a “ludicrous” idea over food and drinks and turned into a global comm…
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Unlocking Moral Imagination: Leadership Beyond Assumption
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(From the Relationships at Work podcast) In this episode, we dive into the concept of moral imagination as an antidote to the arrogant assumptions that can easily creep into leadership. Inspired by Jacqueline Novogratz's book Manifesto For A Moral Revolution, we explore how leaders can envision a more just and inclusive future by embracing humility…
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eCommerce Meets High Street: How Wardrobe at The Cross Wins with Personalization and Trust, with Hilary Large
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31:38
Hilary Large is the owner at Wardrobe at The Cross, a women’s fashion boutique. Launched in 2023, they sell via their physical high street store, and via their Shopify website and have already built to 100s of orders a week. In this episode, Hilary shares how she’s blending the best of in-store service with online scale — from personally calling fi…
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The Road Ahead for 2026: What 1,200 HR Leaders Told Us About Leave and Accommodations
35:28
35:28
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After surveying over 1,000 HR leaders, AbsenceSoft's 2026 State of Leave and Accommodations report revealed that the nature of leave and accommodations requests has fundamentally shifted in ways most compliance professionals aren't prepared for. For the third year running, caseloads continue climbing, but it's not just the volume that's changed. Th…
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Service Is the Dealership: Don Hall’s Wake-Up Call for 2026
27:55
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What if your service department isn’t being “outperformed”… but simply misunderstood? Don Hall argues that fixed ops is the real engine of the dealership, and the stores that treat it like an afterthought are quietly training customers (and technicians) to leave. In this episode of Retention Roadmap, Bill Springer sits down with Don Hall, President…
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What a Christmas Table Taught Me About Employee Retention
9:25
9:25
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9:25
Employee retention isn’t built with perks, programs, or forced fun. It’s built in the moments where leaders choose to listen, trust, and let teams be themselves. In this mini-episode of Relationships at Work, Russel Lolacher shares a simple Christmas decorating story that explains why his team stayed together for nearly 12 years — and why high rete…
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E:11 How Geologie got acquired without scaling to $100M
1:02:25
1:02:25
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Drew Fallon talks with Nick Allen and Dave Skaff, the founders of Geologie — about their journey building a personalized men’s skincare brand and ultimately selling it. They dig into the financial realities behind the business: balancing a capital-hungry DTC model, expanding SKU count from trial kits to full product lines, navigating the shift into…
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How BattlBox Built a $20M Subscription Empire
43:46
43:46
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What does it really take to retain customers in a category where no one needs your product? In episode #22 of the Retention Edge, John Roman, CEO of BattlBox, unpacks how they grew a $20M+ subscription business by leading with content, community, and customer experience. No loyalty gimmicks. No endless discounts. Just consistent value that makes pe…
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Episode 87 | Empathy, Revenue, and Why CX Leaders Need a Seat at the Table with Aniesha Jones
43:19
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This week, I sat down with Aniesha Jones to talk about what customer experience actually looks like when empathy, data, and revenue are all in the same room. We get into her unconventional path from opera and vocal performance to leading high-growth CX and retention teams, and why creativity is one of the most overlooked skills in business today. W…
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Why $100M AI Companies Are Failing at Renewals? ft. Cassie Young & Kyle Poyar
37:30
37:30
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37:30
Ready to churn less and win more? 🏆 Subscribe for a monthly roundup of every episode at gainsight.com/unchurned Two of SaaS's most influential voices just sounded the same alarm: Cassie Young, General Partner at Primary Ventures, and Kyle Poyar, founder of Growth Unhinged, both published viral articles warning of a "gross retention apocalypse" …
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342 The 12 Day of Christmas Song - Farm Marketing Edition
51:09
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Every December, I love to pull out something fun, festive, and just a little bit cheeky to celebrate the season… and this year, we're doing it farm-style. Today's episode is a playful spin on the classic song The 12 Days of Christmas — but instead of partridges and pear trees, we're singing our way through 12 foundational marketing must-haves every…
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The Year in Review: Lessons from 2025 and What’s Next for the Trades
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2025 was a year of big changes, and bigger breakthroughs, for the trades. In this special end-of-year episode of Titans of the Trades, host Ryan Englin reflects on the milestones, from launching the Choice Framework to redefining what it means to be an employer of choice. Ryan shares honest lessons learned, a powerful look at disengagement and its …
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Special Edition: The Employment Rights Bill Explained in Plain English for SME's
19:17
19:17
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19:17
In this episode of Buzzing About HR, we turn down the noise and focus on what really matters. The UK Employment Rights Bill is full of big headlines and bigger opinions, but small businesses need something much simpler. Clear decisions, clear steps, and no late nights trying to decode legislation. This episode is about cutting through the chaos and…
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Stop Measuring Hours. Start Measuring Impact. A Leadership Conversation.
38:27
38:27
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About This Episode In this episode of The Mason Duchatschek Show, Mason Duchatschek sits down with Stephen Puri, a rare leader who has built teams and products at the highest levels of both Hollywood and the startup world. Stephen Puri brings real-world credibility to this conversation. He worked as a studio executive and film producer on major mot…
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Inside BFCM 2025: What ShipBob Saw Across Millions Of Orders (And What Brands Need to Know for 2026)
30:47
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Shopify merchants generated $14 billion over BFCM weekend—but the real test starts now with fulfillment execution and operational strategy. In this episode, discover: Why apparel, beauty, and toys grew 20-40% YoY while you're strategically timing inventory to avoid cash pressure (the inbound spike happened one week later than last year) How interna…
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The Storytelling Shift That Will Make Your Clients Say Yes | RR441 [ENCORE]
36:55
36:55
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As we approach a new year—and really, at any point in our business journey—it’s a great time to step back and revisit how we’re showing up in our marketing, especially when it comes to the story we’re telling. That’s why I’m bringing back one of our most popular episodes with Kris Jones, a StoryBrand expert and the author of From Click to Client. K…
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How Small Employers Can Build A Resilient Early Careers Pipeline In A Shaky UK Job Market
19:30
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19:30
In this episode of Buzzing About HR, I want to talk about something that is getting lost in the headlines. Hiring might be slowing down, confidence might be wobbling, but small businesses can still build a really solid early careers pipeline without spending a fortune or exhausting their teams. This one is for anyone who has noticed fewer decent ap…
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Fixing Churn : addressing the root causes and not the traditional diagnosis
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6:46
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Let me ask you something : When churn shows up… When renewals get defensive… When value realization slips… Is your first instinct to look at your CSMs? Because in high-growth SaaS, churn is almost never created by the CSM ; and it’s certainly not created solely by the CSM. In most cases, the CSM is simply the first person to see churn that was crea…
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How Investing In Yourself Unlocks The Next Level of Growth with April Simmons, Heidi German, and Wendy Cornell
34:09
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Growth rarely shows up wrapped in convenience. Sometimes it looks like discomfort. Sometimes it looks like spending money on yourself when every instinct tells you to put everyone else first. Tim Cox sits down with April Simmons, Heidi German, and Wendy Cornell for an honest, grounded conversation about what happens when women in automotive finally…
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The Holiday Playbook for Turning Gifts Into New Students | EP 270
25:07
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Holiday season isn't just recital season… it's decision season. In this episode, you'll learn how to turn the "new instrument" moment (Christmas/Hanukkah gifts) into a powerful enrollment boost without sounding salesy or generic. If you want more students in January, this is the window to act, and we'll show you exactly how. In this episode, you'll…
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Leadership Checkin - Being Aware of Our Arrogant Assumptions
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(From the Relationships at Work Podcast) In leadership, even the best-intentioned among us can fall into the trap of making assumptions, often without realizing it. This week, we’re diving into a common leadership pitfall: the arrogant assumption. Inspired by Jacqueline Novogratz's Manifesto for a Moral Revolution, I explore how these assumptions c…
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Influence gets thrown around like a leadership buzzword — but most people misunderstand what it actually is. It’s not authority. It’s not persuasion. And it’s definitely not performance. In this episode of Relationships at Work, Russel sits down with author and former CIO Brad Englert to unpack the real mechanics of influence inside organizations —…
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Reflecting on 2025: Key Lessons for Business Growth With Mark Hayward
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Send us a text In this reflective episode of Business Growth Talks, host Mark Hayward revisits the impactful lessons learned throughout 2025, emphasizing themes like patience, consistency, and authentic relationships. From understanding the critical role of documented systems in business growth to leveraging personal stories as tools for differenti…
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The Leadership & Customer Service Secrets Every Agent Needs | Rei Mesa, CEO of BHHS Florida Realty
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Relationships are your savings account. In this Stay Paid interview, we chat with Rei Mesa, President & CEO of Berkshire Hathaway HomeServices Florida Realty. Rei shares the leadership principles, customer service philosophy, and relationship mindset that built one of Florida's most respected brokerages. He explains why agents must work with a cade…
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How Flare Audio Survived Meta Ad Chaos and Still Grew to £5M+
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Davies Roberts is co-CEO and co-founder of Flare Audio, the sound technology company who retail headphones, earplugs, and ear tools. Founded in 2010 they now sell globally via their Shopify store, Amazon, and a few retail partners, and are achieving around £5million in sales a year. Back on the show for the third time, Davies shares the biggest cha…
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Business visionaries and leaders come in all shapes and colors, but there is a clear thread that runs through the stories of many of the great ones. It is one that goes beyond just the question of success, track record, critical thinking and decision making. After more than 2 decades of sitting with a wide range of founders and CEOs, David Laxer & …
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