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Onboarding Therapy

Arrows Podcast Network

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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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My name is Kim Java. I’m an electric vehicle expert, and our family has owned 5 EVs over the past 15 years. I love making YouTube videos about all things Tesla, EVs and solar. Please consider subscribing for informative and entertaining EV content with new pods every week! @ItsKimJava
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Smartr

Team Coco

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Big Tech is at the height of its power, so why are so many people losing faith in Silicon Valley? We've lived through the 'techlash' -- it's time for tech to lash back. Join venture capital legend Noa Lukas as he profiles the monopolies of tomorrow and helps them nail down that billion-dollar valuation, addict a global user base, or move past their recent human rights-related "messaging difficulties.” Innovation is a zero sum game, and whether you're a hacker, a founder or a legacy player be ...
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In this episode of Onboarding Therapy, Kim and Shareil sit down with Em Wingrove, Chief Experience Officer at Aptitude 8, to explore how customer success teams can apply a hospitality mindset to improve retention, build trust, and create effortless customer experiences. Highlights from the Episode: Why Customer Success Needs Hospitality – Em breaks…
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In this episode of Onboarding Therapy, Kim and Shareil are joined by Grant, Head of Sales at Arrows, for a candid discussion about the unique dynamics between sales and customer success teams—and why their differences actually make organizations stronger. Highlights from the Episode: Different Personalities, Different Roles: Explore why certain per…
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In this episode of Onboarding Therapy, Kim and Shareil talk with Matthew Ruxton about his journey from implementation specialist to RevOps leader, challenging common misconceptions about customer onboarding along the way. Highlights from the Episode: The Overwhelm Myth: Matthew challenges the common fear of overwhelming customers and explains why u…
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In this episode of Onboarding Therapy, Kim and Shareil sit down with Daphne Costa Lopes, Global Director for Strategic Accounts at HubSpot, to explore how AI is reshaping customer success—and why now is the time for teams to adapt. Highlights from the Episode: Why Customer Success Teams Can’t Ignore AI: Daphne explains the risks of falling behind a…
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In this episode of Onboarding Therapy, Kim and Shareil challenge the traditional structure of customer success (CS) teams. They discuss whether CS should remain tied to revenue-focused goals or shift closer to product development, potentially evolving into a "product success" function. This thought-provoking discussion dives into the challenges fac…
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In this episode of Onboarding Therapy, Kim and Shareil welcome their first guest, onboarding expert and author Ramli John. Together, they dive into the nuances of friction in onboarding and how internal misalignment often becomes the root cause of a disjointed customer experience. Highlights include: Why internal misalignment on onboarding goals an…
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In this episode of Onboarding Therapy, Kim and Shareil dive into a common debate in the onboarding world: Can in-app onboarding replace human-led onboarding? They explore the strengths and limitations of each approach and discuss how combining the two can create a more effective and scalable onboarding experience. Highlights include: Why some leade…
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In Episode 2 of Onboarding Therapy, Kim and Shareil tackle the critical challenge of securing leadership support for customer onboarding. They share strategies to communicate onboarding’s impact on business goals and offer insights into making the case for better investment and buy-in. Highlights include: Why onboarding is often undervalued by lead…
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In the debut episode of Onboarding Therapy, Kim and Shareil explore the challenges of aligning sales and onboarding teams. They discuss common issues like mismatched incentives, misaligned goals, and poor handoff processes, all of which can impact the customer experience. Highlights include: Why sales and onboarding teams often feel at odds with ea…
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This week, Tesla quietly removes the Cybertruck resale ban, the refresh Model 3 in one market loses tons of features, hinting and changes to come. VW ID Buzz specs and pricing drop, the first Tesla Semi fire shuts down a major interstate and so much more. Send us a text Support the showBy itskimjava
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This week on Trending in Tesla podcast, Elon Musk sits down with Donald Trump for a historic 2-hour conversation on X Spaces but something doesn’t add up. A massive apartment fire in South Korea is sparked by an EV in the lot as EV Phobia kicks in nationwide. Tesla releases a one of a kind bundle to save money, but is it worth it? All that and more…
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This week on Trending in Tesla podcast, Donald Trump says he loves EVs, but he has to. A fiery Cybertrack crash baffles investigators, Tesla announces odd partnership with Costco, but Elon Musk says not so fast. Plus Tesla loses fleet customer and Rivian sheds weight and cash. All that and so much more. Send us a text Support the show…
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This week on Trending in Tesla podcast, some big news dropping from the Q2 Earnings call! Tesla confirms 2 new vehicles to enter production by mid next year, Cybertruck gets all sorts of anticipated goodies, and becomes profitable. Donald Trump announces he plans to end Biden’s EV tax credit on day 1 and so much more. Send us a text Support the sho…
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This week we're joined by special guest Rich Benoit from Rich Rebuilds. From being "canceled" by the Tesla die hards, to forfeiting his Tesla Roadster and building one of the biggest EV repair shops in the US, we get an in depth look at the brand of Rich Rebuilds, unlike you've ever seen him before. Don't miss this fascinating discussion. Send us a…
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This week on Trending in Tesla podcast, leaked info suggests Tesla has been favoring influencers and Elon Musk's routes for better FSD perception, Cybertruck becomes America's best selling electric truck and the refreshed Juniper Model Y has been spotted on the roads! Send us a text Support the showBy itskimjava
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This week on Trending in Tesla podcast, FSD 12.4.4.2 arrives with a 10x improvement expected in per mile interventions, Michelin CEO teases air-less Tesla tires are in the works, than changes course, and you can now check the health of your Tesla battery inside the Tesla app. All that and much more. Send us a text Support the show…
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Shopping is history with Dolo, the cute little robot that buys everything for you. Dolo roams your house, digs through your drawers and scans all your possessions, so it can buy everything you need automatically while you're working one of your three gig-economy jobs. With its cute hats, love of Christmas, and cool tricks like blowing fireballs, Do…
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Ad-supported hammers, drone-harvested fish, DNA manipulation - anything's possible on Demo Day! It's VC Christmas as Noa checks in on the most promising companies he's been funding through his incubator. With some amazing ideas and a very special guest host (Eugene Cordero), this figures to be one of the biggest Demo Days on record, even before Noa…
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