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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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Big Tech is at the height of its power, so why are so many people losing faith in Silicon Valley? We've lived through the 'techlash' -- it's time for tech to lash back. Join venture capital legend Noa Lukas as he profiles the monopolies of tomorrow and helps them nail down that billion-dollar valuation, addict a global user base, or move past their recent human rights-related "messaging difficulties.” Innovation is a zero sum game, and whether you're a hacker, a founder or a legacy player be ...
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The Cheese Zone Comedy Break is a weekly 20 minute show starring Paul Oleynick and Khal Shariff and a variety of special guests!
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Explorer and adventurer in the playgroup of midlife. Living fully, dying wisely personal coach.
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Why Customer Success Needs a Hospitality Mindset with Em Wingrove
49:40
49:40
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49:40
In this episode of Onboarding Therapy, Kim and Shareil sit down with Em Wingrove, Chief Experience Officer at Aptitude 8, to explore how customer success teams can apply a hospitality mindset to improve retention, build trust, and create effortless customer experiences. Highlights from the Episode: Why Customer Success Needs Hospitality – Em breaks…
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Why Blaming Sales Doesn't Work: A Candid Chat with Arrows' Head of Sales, Grant Jones
38:07
38:07
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38:07
In this episode of Onboarding Therapy, Kim and Shareil are joined by Grant, Head of Sales at Arrows, for a candid discussion about the unique dynamics between sales and customer success teams—and why their differences actually make organizations stronger. Highlights from the Episode: Different Personalities, Different Roles: Explore why certain per…
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Stop Worrying About Overwhelming Customers During Onboarding with Matthew Ruxton
33:44
33:44
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33:44
In this episode of Onboarding Therapy, Kim and Shareil talk with Matthew Ruxton about his journey from implementation specialist to RevOps leader, challenging common misconceptions about customer onboarding along the way. Highlights from the Episode: The Overwhelm Myth: Matthew challenges the common fear of overwhelming customers and explains why u…
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The AI Wake-Up Call for Customer Success Teams with Daphne Costa Lopes
42:50
42:50
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42:50
In this episode of Onboarding Therapy, Kim and Shareil sit down with Daphne Costa Lopes, Global Director for Strategic Accounts at HubSpot, to explore how AI is reshaping customer success—and why now is the time for teams to adapt. Highlights from the Episode: Why Customer Success Teams Can’t Ignore AI: Daphne explains the risks of falling behind a…
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Rethinking the Role of Customer Success: A Radical Take
41:46
41:46
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41:46
In this episode of Onboarding Therapy, Kim and Shareil challenge the traditional structure of customer success (CS) teams. They discuss whether CS should remain tied to revenue-focused goals or shift closer to product development, potentially evolving into a "product success" function. This thought-provoking discussion dives into the challenges fac…
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Reducing Friction in Customer Onboarding with Ramli John
30:44
30:44
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30:44
In this episode of Onboarding Therapy, Kim and Shareil welcome their first guest, onboarding expert and author Ramli John. Together, they dive into the nuances of friction in onboarding and how internal misalignment often becomes the root cause of a disjointed customer experience. Highlights include: Why internal misalignment on onboarding goals an…
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Getting Leadership Buy-In: Proving the Value of Customer Onboarding
37:47
37:47
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37:47
In Episode 2 of Onboarding Therapy, Kim and Shareil tackle the critical challenge of securing leadership support for customer onboarding. They share strategies to communicate onboarding’s impact on business goals and offer insights into making the case for better investment and buy-in. Highlights include: Why onboarding is often undervalued by lead…
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In-App vs. Human-Led Onboarding: Striking the Right Balance
21:18
21:18
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21:18
In this episode of Onboarding Therapy, Kim and Shareil dive into a common debate in the onboarding world: Can in-app onboarding replace human-led onboarding? They explore the strengths and limitations of each approach and discuss how combining the two can create a more effective and scalable onboarding experience. Highlights include: Why some leade…
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Aligning Sales and Onboarding: Building Better Handoffs and Feedback Loops
38:22
38:22
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38:22
In the debut episode of Onboarding Therapy, Kim and Shareil explore the challenges of aligning sales and onboarding teams. They discuss common issues like mismatched incentives, misaligned goals, and poor handoff processes, all of which can impact the customer experience. Highlights include: Why sales and onboarding teams often feel at odds with ea…
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Shopping is history with Dolo, the cute little robot that buys everything for you. Dolo roams your house, digs through your drawers and scans all your possessions, so it can buy everything you need automatically while you're working one of your three gig-economy jobs. With its cute hats, love of Christmas, and cool tricks like blowing fireballs, Do…
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DEMO DAY w/ Claudia O’Doherty & Mark Proksch
30:25
30:25
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30:25
Ad-supported hammers, drone-harvested fish, DNA manipulation - anything's possible on Demo Day! It's VC Christmas as Noa checks in on the most promising companies he's been funding through his incubator. With some amazing ideas and a very special guest host (Eugene Cordero), this figures to be one of the biggest Demo Days on record, even before Noa…
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It's no exaggeration to say that the internet would be nothing without Joe's Hottest Tips. In the 90s, millions of Americans bought PCs and they needed someone to give them Tips on how to log on, turn off their computer at night (not just the monitor!), and keep their mouseball clean. Noa’s idol Joe Williams (Carson Mell) was the foremost Tips-give…
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Selling sex is illegal, but consenting to sexual activity by swapping cryptocurrency on the blockchain is innovation. That's the genius idea of Romio's founder Maya Rauss (Kate Berlant) whose brand of Silicon Valley-friendly techno-feminism has led to a career of fighting the exploitation of women's bodies online by profiting off that exploitation …
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The self-driving car that can behave morally at 75 MPH. Should your car swerve into traffic to avoid a stroller, or hit and run and hope for the best? Self-driving cars face these kinds of questions every mile, and Drive Mind's advanced artificial intelligence can answer them. Founder Louis Taylor (Matt Oberg) has built a robust moral driving archi…
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The fridge so smart it can watch you eat, save you money, and convert to Judaism. YourFridge's freshness-sensing nose isn't just smelling your lettuce and discarding your moldy fruit. It's constantly buying, selling, and trading your food with other internet-connected smart fridges to get you the best deals on staples like manchego and apple cider …
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Medical care on demand, and it might even come from a doctor! Got a headache or a crushed limb? Spin the wheel and if you're lucky, you'll land on an experienced doctor. If not, the part-time food delivery person who helps you will be carefully following instructions beamed in by a team of doctors at Dr. Roulette's Remote Medical Center in Chennai,…
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The social media app that lets you pay to make a celebrity look at you. You're nobody until a star acknowledges your existence, and Seemino facilitates "discoveries" by paying them to scroll through feeds of videos users make for them. Founder and former Hollywood exec Paula Rubenstein (Mamrie Hart) has her hands full dealing with restive celebs co…
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Computer-generated headlines are making journalists, fact-checking, and objective truth obsolete. Noa visits AutoNews, which publishes millions of headlines daily directly onto social media with its powerful algorithm. But AutoNews isn’t just crowding out mainstream competitors and inciting partisan rage. It’s given birth to a movement of citizen i…
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You share your car and your home, now share your pool. Tech genius Noa Lukas visits Puel, whose pool-match algorithm finds the perfect pool filled with swimmers like you based on your demographic profile. Noa and CEO Alex Patterson (Tim Heidecker) dive into Puel's business model and navigate the choppy waters of early growth, like being banned from…
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Tech icon Noa Lukas tours the groundbreaking startups that are poised to disrupt all of our lives. The first episode of Smartr releases April 5!By Team Coco
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The Cheese Zone Episode 4: With Gord Gouda and Curdz Adolphe the Maestro of Cheese
20:49
20:49
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Gord Gouda and Curdz Adolphe the Maestro of Cheese join us in the WINNIPEG studio for a LIVE recording of THE CHEESE ZONE. Tremble as we listen to Gord Gouda tell us about the medicinal properties of cheese masks and learn all about Curdz Adolphe the Maestro of Cheese's recent and upcoming world tours of fromage and music treats!…
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The Cheese Zone Episode 3: Geezwhiz the Rabbit and Jeo the Hacker
20:52
20:52
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20:52
Geezwhiz the Rabbit and Jeo the Hacker join us for an early fall slice of fromage where we hear all about games in Boise Idaho from a young rabbit bookie and his chief competition, Jeo the Hacker from Cali.By Khal
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The Cheese Zone Episode 2: Pomeranian Cheese
20:29
20:29
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20:29
Ending the Summer of 2021, Paul and Khal talk with "singer" Mickey Mozzarella about his "delivery" business and then talk with Sam Horsebred about his "Cattle" Farm in Texas that produces the world's finest Cheeses. DoVille VR! Now on Oculus Quest DoVille is a first-person immersive ‘trip,’ now available on Oculus Quest! Disclaimer: This post conta…
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The Cheese Zone Episode 1: Edward on Theatre and Kim on Dung
20:24
20:24
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20:24
It's the very first episode of The Cheese Zone Comedy Break! Khal Shariff and Paul Oleynick are joined by our very special guests Edward Dilapsogong who stars in the "Magic Scarf" in Indiana, and then by Kim Edwardschnitz of Dallas, Texas who has just sold his Dungin and Milk Extravaganza donuts to a MAJOR retail chain. DoVille VR! Now on Oculus Qu…
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Bloom Baby Bloom Salem Murphy Aug 10.2016
31:52
31:52
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31:52
Salem Murphy has journeyed through cultural assimilation first, with a sense of freedom and curiosity through the eyes of a child of 11, born to Syrian parents living in Trinidad who moved to the US. And again as an Arab-American stunned into silence and fear post-9/11. She is a film producer, writer and TV actress, and has written a short film (cu…
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Ava Hacker, 59, Willimantic, CTWorld traveler, explorer, teacher, volunteerIn 4th grade, Ava Hacker found herself drawn to the new kid in the class - from Egypt no less. From that point on Ava knew the world was a big playground for her to explore. Since then she has lived in she lived in 4 different countries. At the age of 56, she joined the Peac…
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Bloom Baby Bloom Jill Lindstrom (updated recording)
28:15
28:15
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28:15
(new recording since the previous upload didn't work) Jill wants to experience the "whole enchilada" of life. Jill is an artist, teacher, hiker and explorer. She empowered herself at the age of 50 with a "Celebration of Life" party following some personal challenges then proceeded to spend the year engaging in "50 new life experiences"....including…
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Meet Kim Hammer: Risk Taker. Visionary Shopkeeper. Happily answers the question "What I really want is...? then moves in that direction. Kim discusses the changes in her life between the ages of 50-60; losing her partner, saying goodbye to her massage therapy service and re-igniting her interest in travel.Owner of Sutra Global Imports provides fair…
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Meet Joanne Pfeiffer. One of her leading principles of living a full life is to "follow her heart." She's proud to be a rebel. She constantly cultivates her curiosity of human nature and in between provides healing services to hospice patients and does yoga. At the age of 50 and a single woman, she felt compelled to adopt a daughter from Chile and …
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