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Join John Mayfield, best-selling real estate author, real estate broker, and speaker as he visits with top real estate managers, brokers, owners, and other movers and shakers in the business industry to help you GROW your real estate business.
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Onboarding Therapy

Arrows Podcast Network

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Customer onboarding in B2B SaaS is changing fast, but the resources for onboarding teams? Not so much. That's why we're kicking off Onboarding Therapy, a podcast that tackles the real challenges onboarding teams face every day.
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"By the end of this session, real estate professionals will be able to identify and apply Fair Housing laws and ethical practices to prevent discrimination in real estate transactions, ensuring they provide equal opportunities and foster an inclusive environment for all clients, regardless of race, color, religion, sex, disability, familial status,…
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In this episode of Onboarding Therapy, Kim and Shareil sit down with Em Wingrove, Chief Experience Officer at Aptitude 8, to explore how customer success teams can apply a hospitality mindset to improve retention, build trust, and create effortless customer experiences. Highlights from the Episode: Why Customer Success Needs Hospitality – Em breaks…
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In this episode of Onboarding Therapy, Kim and Shareil are joined by Grant, Head of Sales at Arrows, for a candid discussion about the unique dynamics between sales and customer success teams—and why their differences actually make organizations stronger. Highlights from the Episode: Different Personalities, Different Roles: Explore why certain per…
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In this episode of Onboarding Therapy, Kim and Shareil talk with Matthew Ruxton about his journey from implementation specialist to RevOps leader, challenging common misconceptions about customer onboarding along the way. Highlights from the Episode: The Overwhelm Myth: Matthew challenges the common fear of overwhelming customers and explains why u…
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In this episode of Onboarding Therapy, Kim and Shareil sit down with Daphne Costa Lopes, Global Director for Strategic Accounts at HubSpot, to explore how AI is reshaping customer success—and why now is the time for teams to adapt. Highlights from the Episode: Why Customer Success Teams Can’t Ignore AI: Daphne explains the risks of falling behind a…
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Are you working harder but only seeing incremental growth in your real estate business? In this dynamic and engaging session, we’ll explore the powerful concept from The One Thing—why aiming for 10X results is not only achievable but easier than settling for small, incremental (2X) goals. Learn how to: Break free from the cycle of "doing more" and …
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In this episode of Onboarding Therapy, Kim and Shareil challenge the traditional structure of customer success (CS) teams. They discuss whether CS should remain tied to revenue-focused goals or shift closer to product development, potentially evolving into a "product success" function. This thought-provoking discussion dives into the challenges fac…
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In this episode of Onboarding Therapy, Kim and Shareil welcome their first guest, onboarding expert and author Ramli John. Together, they dive into the nuances of friction in onboarding and how internal misalignment often becomes the root cause of a disjointed customer experience. Highlights include: Why internal misalignment on onboarding goals an…
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In Episode 2 of Onboarding Therapy, Kim and Shareil tackle the critical challenge of securing leadership support for customer onboarding. They share strategies to communicate onboarding’s impact on business goals and offer insights into making the case for better investment and buy-in. Highlights include: Why onboarding is often undervalued by lead…
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In this episode of Onboarding Therapy, Kim and Shareil dive into a common debate in the onboarding world: Can in-app onboarding replace human-led onboarding? They explore the strengths and limitations of each approach and discuss how combining the two can create a more effective and scalable onboarding experience. Highlights include: Why some leade…
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In the debut episode of Onboarding Therapy, Kim and Shareil explore the challenges of aligning sales and onboarding teams. They discuss common issues like mismatched incentives, misaligned goals, and poor handoff processes, all of which can impact the customer experience. Highlights include: Why sales and onboarding teams often feel at odds with ea…
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"Mastering Objection Handling: This session will focus on the LACE approach to addressing sales objections—Listen, Acknowledge, Clarify, and Explore. Learn how to effectively navigate customer concerns, strengthen rapport, and turn objections into opportunities to close deals. Real-world examples and interactive role-play will ensure that you leave…
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Join us in this insightful episode as we sit down with Tezeta Roro, a successful real estate agent, speaker, and LinkedIn specialist from New Jersey. Tezeta shares her top strategies for leveraging LinkedIn to grow your real estate business, build a professional network, and stand out in a competitive market. Whether you’re new to LinkedIn or looki…
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The Golden Handoff - A Creative Solution for Real Estate Agents to Prosper The Golden Handoff - Great Idea for Real Estate Agents to Grow Their Businesses! With Nick Krautter, CCIM | Vice President Best Selling Author The Golden Handoff www.goldenhandoff.com SVN - Imbrie Realty 7150 SW Fir Loop, Suite 100 | Portland, OR 97223 Cell 503.901.8100 nick…
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This meeting is adapted from Matthew Dixon and Brent Adamson's book The Challenger Sale: Taking Control of the Customer Conversation. Dixon and Adamson's book, a revered resource in the sales industry, offers unique insights into successful selling techniques, particularly in creating and delivering effective sales presentations. The 'Challenger' s…
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🎙️ Welcome to the East Sales Meeting podcast! 🎧 In this episode, we're thrilled to host the incredibly talented Chris Fleming, a renowned author and expert in sales strategy and leadership. Join us as we dive deep into the world of sales, uncovering valuable insights, strategies, and anecdotes that will inspire and empower sales professionals every…
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🏠 How to Grow Your Real Estate Business Through the Power of Story | Exclusive Interview with Dr. J.J. Peterson 🏠 In this captivating interview, we sit down with Dr. J.J. Peterson, a renowned expert in the art of storytelling and its application in business growth and host of the Top Podcast Marketing Made Simple. In this episode, we Focus on real …
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In this month's sales meeting, the topic is how to showcase your value to customers and clients as a real estate professional. By the end of this meeting, you will be able to identify and articulate your unique value proposition (UVP) to potential clients by utilizing the V.A.L.U.E. framework. Visualize the Client’s Dream Advise with Expertise Leve…
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