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Optimize with empathy: Gwen Hammes on turning behavior into brand impact
Manage episode 502318933 series 3400520
Episode web page: https://bit.ly/4fEzKXi
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Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at [email protected]
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Episode summary:This week on Insights Unlocked, Nathan Isaacs sits down with Gwen Hammes, co-CEO of CRO Metrics, to explore how brands can turn real customer behaviors into powerful, business-driving insights. With a career spanning top global agencies and now leading a growth experimentation firm, Gwen shares how her experience in different cultures, especially Mexico City, helped reshape her leadership style, making it more adaptable, empathetic, and outcome-focused.
What you'll learn in this episode:
Why conversion optimization is more than just a tactical fix—it’s a rich source of behavioral insight
How cultural experiences can break rigid thinking and inspire more creative, human-centered problem-solving
What symmetrical messaging is and why it’s one of the most overlooked opportunities for brands
How to use experimentation to de-risk web redesigns and new capabilities
Ways to reframe change to make it energizing for teams rather than destabilizing
How CRO Metrics is adopting AI tools, not just for efficiency but to deepen client insights
Why mentorship and community-building matter, and how Gwen is investing in the next generation of women in growth
Resources & Links:
Gwen Hammes on LinkedIn (https://www.linkedin.com/in/gwen-hammes/)
The CRO Metrics website (https://crometrics.com/)
Nathan Isaacs on LinkedIn (https://www.linkedin.com/in/nathanisaacs/)
Learn more about Insights Unlocked: https://www.usertesting.com/podcast
192 episodes
Manage episode 502318933 series 3400520
Episode web page: https://bit.ly/4fEzKXi
-----------------------
Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better?
Send me a voice message via email at [email protected]
-----------------------
Episode summary:This week on Insights Unlocked, Nathan Isaacs sits down with Gwen Hammes, co-CEO of CRO Metrics, to explore how brands can turn real customer behaviors into powerful, business-driving insights. With a career spanning top global agencies and now leading a growth experimentation firm, Gwen shares how her experience in different cultures, especially Mexico City, helped reshape her leadership style, making it more adaptable, empathetic, and outcome-focused.
What you'll learn in this episode:
Why conversion optimization is more than just a tactical fix—it’s a rich source of behavioral insight
How cultural experiences can break rigid thinking and inspire more creative, human-centered problem-solving
What symmetrical messaging is and why it’s one of the most overlooked opportunities for brands
How to use experimentation to de-risk web redesigns and new capabilities
Ways to reframe change to make it energizing for teams rather than destabilizing
How CRO Metrics is adopting AI tools, not just for efficiency but to deepen client insights
Why mentorship and community-building matter, and how Gwen is investing in the next generation of women in growth
Resources & Links:
Gwen Hammes on LinkedIn (https://www.linkedin.com/in/gwen-hammes/)
The CRO Metrics website (https://crometrics.com/)
Nathan Isaacs on LinkedIn (https://www.linkedin.com/in/nathanisaacs/)
Learn more about Insights Unlocked: https://www.usertesting.com/podcast
192 episodes
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