What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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Remote Ux Research Podcasts
Zee Arnold, founder of UX Teacher Prep, spills the tea on her incredible journey from a 15-year teaching career to becoming a remote UX Researcher in just 5 months. Join Zee as she shares strategies, tips, and tricks to help you land your first tech role outside of the classroom. Discover how to showcase your transferable skills and escape burnout while finding the balance to unleash your creativity. Since her transition in 2022, Zee has been supporting other teachers in their career pivots ...
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Produced by Whisper and Mutter, The Yzzi Research Podcast is the resource for people who research people. This podcast is no longer active, but the backlog of episodes is available and free to the public to listen to.
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Wil and Matt discuss tech, startups, and building really cool things with AI. Sometimes joined by (actual expert) friends.
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A podcast dedicated to helping students find their next steps outside of University. Listen in and find your path by hearing insights from the professionals themselves and fellow interns at the start of their journey. #FYCC is a podcast dedicated to helping students find their next steps outside of University from the professionals themselves. Producer: Pauline Malubay @paulinemalubay Follow us at @findyourcareercalling
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This Anthro Life is the premiere go-to Anthropology Podcast that fuses human insights with cultural storytelling. We equip you with a deep understanding of the human experience to revolutionize your decision-making strategies and social impact. Head over to https://www.thisanthrolife.org to learn more. Spearheaded by acclaimed Anthropologist Dr. Adam Gamwell, This Anthro Life equips leaders, individuals, and organizations to shape a more compassionate future. We aim to broaden perspectives a ...
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1
Innovation-ish: Practical tools for everyday innovators
51:51
51:51
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51:51Episode web page: https://bit.ly/49ucDxK Episode summary: In this episode of Insights Unlocked, UserTesting’s VP of Design Jason Giles sits down with Tessa Forshaw and Rich Braden—co-authors of Innovation-ish and longtime instructors of design thinking at Harvard and Stanford—to explore what truly drives innovation and why most people hesitate to p…
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1
Hype, bubbles and AGI, Karpathy on Dwarkesh, Claude Code is a revolution and MCP fixing humanities problems
1:03:59
1:03:59
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1:03:59"chat to your mouth Claude and grow a new tooth" "I think I would have like a huge ego now for sure" "have you seen the blimp" Takeaways All of these people in this industry have suddenly become important at work. Their work suddenly became important to a lot of the world. If I had worked at Anthropic five years ago, I would have a huge ego now. Th…
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How customer-centric marketing fuels real growth
39:32
39:32
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39:32Episode web page: https://bit.ly/3XIsfGJ ----------------------- Episode summary: In this episode of Insights Unlocked, Nathan Isaacs talks with marketing powerhouse Bill Macaitis—former CMO of Slack, Zendesk, and Salesforce—about how B2B companies can scale efficiently by prioritizing customer experience, building authentic brands, and embracing n…
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Remote Environments, Guardrails and Enterprises Adopting AI with Matt Boyle, Interview Questions and Spicy Takes on Amp Free
56:44
56:44
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56:44"a brief history of a very specific building in London." "there's a lot of room to optimize your code base for an agent." "70 % of our code is written by an agent." "The place I see where humans are still add tons of value…." "spending 10, 15 minutes on a prompt is not unusual." "I’m not sure I wanna wear a muzzle" Takeaways Matt recently joined On…
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What most marketers miss about marketing effectiveness with Sorin Patilinet
46:35
46:35
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46:35Episode web page: https://bit.ly/49xoJWL ----------------------- Episode summary: What does it really mean for marketing to be "effective" in today’s complex, data-rich environment? In this episode of Insights Unlocked, Sorin Patilinet—PepsiCo’s Global Marketing Insights leader and author of Marketing Effectiveness—joins UserTesting CMO Johann Wred…
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AI employees and the future of work with Surojit Chatterjee
48:02
48:02
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48:02Episode web page: https://bit.ly/4qwkj8C ----------------------- Episode summary: In this eye-opening episode of Insights Unlocked, host Mike Mace chats with Surojit Chatterjee—former Chief Product Officer at Coinbase and current founder and CEO of Ema—about the sweeping changes generative AI is bringing to the workplace. Surojit unpacks his vision…
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Finding the content-market fit your customers care about with Ross Simmonds
46:35
46:35
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46:35Episode web page: https://bit.ly/4nZFApH ----------------------- Episode summary: How do you know when your content is hitting the mark? And once you do, how can you scale it efficiently and strategically? In this episode of Insights Unlocked, host Nathan Isaacs sits down with Ross Simmonds, CEO of Foundation, a B2B content marketing agency known f…
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Why empathy still wins in an AI-powered world with Sara Fortier from Outwitly
35:45
35:45
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35:45Episode web page: https://bit.ly/43n2Y89 ----------------------- Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs sits down with Sara Fortier—founder and CEO of Outwitly, Silicon Valley design veteran, and author of the upcoming book Design Research Mastery. Together, they explore the enduring relevance of human-centered de…
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Flipping the funnel starts with knowing your customers with Sangram Vajre
46:35
46:35
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46:35In this episode of Insights Unlocked, host Nathan Isaacs sits down with Sangram Vajre—co-founder of Terminus and GTM Partners, bestselling author, and pioneer of the Flip My Funnel movement—to explore how customer-first thinking reshapes business growth. Sangram recounts the moment of inspiration that led to flipping the traditional sales funnel on…
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1
Growth with Luke Harries from ElevenLabs, Building, Hiring and Automating the Best Horizontal AI Voice Platform, Backed by Research
51:49
51:49
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51:49"It's always the best." Chapters 00:00 Introduction and Setting the Stage 02:34 Luke's Journey to ElevenLabs 04:54 Growth Strategies and Hiring at ElevenLabs 06:58 Understanding Growth Teams 09:50 The Role of Product in Growth 12:33 Working Dynamics at ElevenLabs 15:15 Use Cases for ElevenLabs' Platforms 18:04 Voice Agents and Market Opportunities …
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1
All the questions you had about synthetic users but were afraid to ask
42:51
42:51
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42:51Episode web page: https://bit.ly/42dkHi0 ----------------------- Episode summary: In this thought-provoking episode of Insights Unlocked, host Lija Hogan sits down with Dr. John Whalen—cognitive scientist, author, and founder of Brilliant Experience—to explore how artificial intelligence is reshaping the way teams conduct customer research. With de…
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1
Build your Plan B: How content entrepreneurship can unlock freedom and meaning
43:52
43:52
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43:52Episode web page: https://bit.ly/46shU5A ----------------------- Episode summary: Joe Pulizzi—bestselling author, founder of the Content Marketing Institute, and creator of the Content Inc model—joins host Nathan Isaacs to talk about redefining work, meaning, and success in the age of AI and economic uncertainty. From his transition after a success…
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Unlocking SaaS growth with fast, focused customer research with Asia Orangio
41:44
41:44
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41:44Episode web page: https://bit.ly/46FFJbA ----------------------- Episode summary: In this episode of Insights Unlocked, we dive deep into the intersection of customer research, growth strategy, and fast decision-making with Asia Orangio, founder and CEO of DemandMaven. Host Lija Hogan, principal of experience research strategy at UserTesting, guide…
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1
Why brand matters and how CMOs are playing out of position
42:38
42:38
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42:38Episode web page: https://bit.ly/3K2NcZn ----------------------- Episode summary: In this episode of Insights Unlocked, Joe Chernov, a seasoned B2B marketing leader and Executive in Residence at Battery Ventures, joins host Johann Wrede to unpack the modern CMO’s biggest trap—playing out of position. Joe shares the pivotal career moment that pulled…
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Building Software With Thorsten Ball: Decoupling Code for Agents, Finding "Your Pain" and Germans Use the Winky Face
1:10:37
1:10:37
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1:10:37"Elderly German Landlord.. she would use these winky face emojis" "Memes in blogs feel cheap" "Dude.... you didn't even run this" Takeaways The podcast jingle was created using AI technology. Thorsten's journey into programming began in his teenage years. He transitioned from music to software engineering after realizing his passion for coding. The…
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How to stop wasting research and turn customer insights into action with Jake Burghardt
37:35
37:35
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37:35Episode web page: https://bit.ly/3UXulRJ ----------------------- Episode summary: In this episode of Insights Unlocked, host Lija Hogan sits down with Jake Burghardt, author of Stop Wasting Research and ex-Amazon and ex-Microsoft. Together, they dive into one of the most overlooked challenges in customer research: why so much valuable insight never…
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Creating workplaces that work for all to thrive with Tara May
38:44
38:44
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38:44Episode web page: https://bit.ly/4fEzKXi ----------------------- Episode summary: In this thought-provoking episode of Insights Unlocked, host Lija Hogan is joined by Tara May, CEO of Spirit Tech—a pioneering tech company where more than 90% of the staff are autistic. Together, they explore what it truly means to create inclusive workplaces, the bu…
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1
In Person!!! Topic of Agent Payments, Friendly Acquisitions, GPT-5, Endless Model Name and Many Free Ideas
1:10:45
1:10:45
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1:10:45Chapters 00:00 Introduction and Context of the Podcast 07:23 Updates on SimplePoll and AI Integration 18:14 Telemetry and Continuous Improvement in Development 24:30 Acquisitions and Industry Insights 32:37 Discussion on GPT-5 and Future of AI Models 39:13 Consumer Experience with AI Models 48:29 The Future of AI Content Verification 58:17 The Impa…
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Optimize with empathy: Gwen Hammes on turning behavior into brand impact
30:57
30:57
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30:57Episode web page: https://bit.ly/4fEzKXi ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary:This week on Insights Unlocked, Nathan Isaacs sits down with Gwen Hammes, co-CEO of CRO…
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Every (buying) decision is emotional with Talia Wolf
30:22
30:22
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30:22Episode web page: https://bit.ly/3Jjar14 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary:In this episode of Insights Unlocked, host Nathan Isaacs sits down with Talia Wolf—foun…
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Uncut with Danilo Leal, Design Engineer at Zed, Prototyping in React and Built in Rust, Designing for an AI Assisted UX
1:00:42
1:00:42
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1:00:42TDLR: 10 episodes in and we are going full uncut conversation with Danilo Leal. One of the magician Design Engineers working on the Zed code editor. “I'll be making a jingle” “We prototype everything in React before Rust” Danilo Leal represents a new breed of designer and engineer. The role of design is becoming more approachable with technology. A…
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1
Conversion copywriting starts with customer research
31:18
31:18
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31:18Episode web page: https://bit.ly/45oE6gF ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs chats with Chris Silvestri, f…
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Sub Agent or Super Agent, MCP UI Over Lunch, Bitter Lesson Learnings, Locking in on Prompts and Trying to Live in the Future
57:46
57:46
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57:46TLDR Matt caught whitebait for dinner during his outdoor adventures. Wing foiling is a new sport gaining popularity. Sub agents are necessary for exploring context windows in AI. A2A and MCP servers are the future of AI integration. AI-assisted code review can streamline the development process. Prompting techniques are evolving and require careful…
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A magician's take on message testing and marketing clarity
35:34
35:34
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35:34Episode web page: http://bit.ly/472L2m0 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What do magicians and marketers have in common? A lot more than you think. In this episode of Insights U…
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1
UX for startups: MVP tips and common design mistakes
37:51
37:51
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37:51Episode web page: https://bit.ly/4kYTrdD ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode, we sit down with UX veteran and startup advisor Oksana Kovalchuk to explore the common…
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S2 Ep 16. New Mission: Using Teaching & UXR for a Higher Purpose
8:22
8:22
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8:22In today's episode I share a personal update about answering a spiritual call to mentor youth in my local community while continuing my UX research career. This unexpected opportunity represents not a step backward but a meaningful expansion that combines my teaching background with my UXR skills in a new context. THANK YOU for sticking with me thr…
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Why trust drives great customer experience with Mark Slatin
26:21
26:21
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26:21Episode web page: https://bit.ly/4eZNwDS ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What does it take to consistently deliver exceptional customer experiences? In this episode of Insights…
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Study Says AI Makes Developers Slower? F1 Movie Review, Coding and Testing for AI, Free Perplexity and Free Ideas
1:09:54
1:09:54
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1:09:54News The pod has twitter/x - https://x.com/badagentpod Wil’s new brand - tritanclub.com Links Boris Tane post on Cloudflare DOs + Drizzle - https://boristane.com/blog/durable-objects-database-per-user/ Experience with Claude Code - https://sankalp.bearblog.dev/my-claude-code-experience-after-2-weeks-of-usage/ Focus on inputs not outputs: https://jo…
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Why shopper behavior is changing and what brands can do with Devora Rogers
19:44
19:44
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19:44Episode web page: https://bit.ly/3U80YeU ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, Devora Rogers, Chief Strategy Officer at Alter Agents and co-auth…
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Sunil Pai, Agents SDK at Cloudflare, Becoming Accidentally Important at Work, React Core Team, Durable Objects EXPLAINED and Future of Computing
47:20
47:20
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47:20“UI is so over” “If all humans were perfect robots” "I just got stoned and did open source." "I rewrote their entire CLI." Sunil Pai's Backstory and Career Journey from India to London The Evolution of React and Sunil's Contributions Transition to Cloudflare and the Concept of Durable Objects Building PartyKit and Its Impact The Role of AI Agents a…
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S2 Ep 15. Summer Throwback: Top UXR Job Interview Questions
15:41
15:41
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15:41Coach Zee shares essential UX research interview questions and expert advice for teachers transitioning to tech careers. This updated summer episode includes new AI-related interview questions for 2025, along with sample answers tailored specifically for educators making the career change. • Common hiring manager questions focus on research methodo…
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How empathy in marketing can unlock your brand’s higher purpose
33:10
33:10
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33:10Episode web page: https://bit.ly/4lcY2tG ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What does it take to make marketing truly meaningful? In this episode of Insights Unlocked, we sit down…
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Massive Trail Marathons, Got Parekh'd, Context Engineering Strikes Back, Armin Ronacher Shares Tips and .env Suckkksss
1:01:57
1:01:57
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1:01:57"Bullish on claude code" "I found Soham in our ATS" "these things have been like RLHF to fuck" Vibe Tunnel - https://vibetunnel.sh/ Armin Ronacher on Simon Willison’s blog - https://simonwillison.net/tags/armin-ronacher/ Amp by Sourcegraph - https://ampcode.com/ Matt is finalizing his event for AI Demo Days. Juliette completed a challenging maratho…
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1
Winning with zero-click marketing starts with customer empathy
49:22
49:22
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49:22Episode web page: https://bit.ly/4lhHPCW ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, Rand Fishkin, co-founder of SparkToro and marketing industry icon…
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CLOUDFLARE CONTAINERS!!! Claude Code vs AI SDK Showdown, Offsite Fun, United Sucks and Wil Goes Out Out in Berlin
45:32
45:32
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45:32"Context window… kaboom" "Am I gonna get cancelled for this" "United is not a good airline" "Just make more money." Takeaways Integrations bring people together in meaningful ways. Video podcasts are gaining popularity among Gen Z audiences. Editing podcasts can be time-consuming but rewarding. Family events can provide a refreshing break from work…
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S2 Ep 14. Finding New Passion After Teaching: My Mystery Tech Job
6:05
6:05
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6:05A brief reflection on how children and family members perceive the shift from dynamic classroom teaching to the seemingly static world of UX research. What looks like "just clicking all day" to a 13-year-old is actually detective work uncovering patterns in human behavior and advocating for users. • The visible nature of teaching versus the invisib…
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Designing products people trust with Robinhood’s Dheerja Kaur
29:56
29:56
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29:56Episode web page: https://bit.ly/4l51qH3 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, we sit down with Dheerja Kaur, Vice President of Product Manageme…
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Leading customer-centric transformation with empathy and AI with Tabitha Dunn
25:08
25:08
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25:08Episode web page: https://bit.ly/43Gxevp ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, hosts Nathan Isaacs and Bobby Meixner welcome customer experience…
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Structuring Codebases for AI, Claude Code in GitHub, Scale Acquired! Granola Cafe, AI Rules and More MCP
1:03:46
1:03:46
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1:03:46"Cortex podcast is God tier" "Claude Code is the best devtool this year" "gotta structure your codebase for AI" Stuff we talked about: Cortex podcast - https://www.relay.fm/cortex Claude Code in Github - https://github.com/anthropics/claude-code-action Shippie - https://github.com/mattzcarey/shippie Amp - https://sourcegraph.com/amp Claude Code Git…
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S2 Ep 13. Standing Out Without Selling Out: UX Job Applications
6:57
6:57
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6:57Navigating the pressures of job hunting while transitioning into UX can tempt anyone to embellish their experience, but authentic storytelling and strategic positioning of real skills prove more effective. I share my personal experience of almost stretching the truth on a job application and how choosing authenticity led to an interview anyway. • C…
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UX for AI: Designing intelligent experiences with Greg Nudelman
43:26
43:26
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43:26Episode web page: https://bit.ly/4kw3gQJ ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, we dive into the rapidly evolving intersection of UX design and a…
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AI Engineering is Dead? Hectic Stag Dos, Event FOMO or Not to Go and Agent Evals are HARRDDD
50:12
50:12
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50:12"We're always live." "I think evals are so hard." "AI engineering is dead." Stag do experiences can lead to unexpected personal updates. Consumer behavior in Las Vegas highlights the allure of gambling despite its downsides. Podcasting can encompass news, guest interviews, and personal stories. Traveling to Peru offers breathtaking experiences like…
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Imagining the future: Why leaders need more than vision to succeed with Lisa Kay Solomon
46:27
46:27
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46:27Episode web page: https://bit.ly/4dDbMuyIn this thought-provoking episode of Insights Unlocked, Jason Giles sits down with Lisa Kay Solomon—designer in residence at Stanford’s d.school, bestselling author, and strategic foresight expert—to explore how leaders can better prepare for an uncertain and rapidly evolving future. Lisa shares insights from…
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S2 Ep 12. Confessions of a Remote Worker & Former Teacher
11:02
11:02
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11:02Three years into my career as a UX researcher after leaving the classroom, I'm reflecting on the realities of remote work and what I miss about in-person connection. While I don't regret my career change and appreciate the freedom of working remotely, I'm experiencing unexpected challenges that have me considering a hybrid approach. • Communication…
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Using AI to streamline and elevate UX research with Google's Alita Kendrick
37:29
37:29
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37:29Episode web page: https://bit.ly/4370dIB ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, we’re joined by Alita Kendrick, a UX researcher at Google leading…
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With Lu Wilson, Teach was the Hardest Demo, Dev Rel?, Return to Office, Windsurf Acquisition and more MCP
1:10:07
1:10:07
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1:10:07Lu, Wilhelm, and Matt discuss the evolution and features of tldraw, "a very good whiteboard". They explore the office culture, community engagement through demos, and the integration of AI technologies. The challenges faced in AI development and the importance of developer relations are also highlighted, emphasizing the need for effective communica…
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Building a customer research panel with BECU
38:28
38:28
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38:28Episode web page: https://bit.ly/3S1wxq4 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, we sit down with Jessica Schultz, senior manager of experience re…
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Opencode, Cloudflare, MCP MCP MCP, Scented Bin Liners and Broken Garmin Watches
48:03
48:03
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48:03Wilhelm and Matt are starting a podcast together. They discuss the differences in humor between the UK and the US. Scented trash bags are surprisingly beneficial. Matt's Garmin watch has malfunctioned after years of use. Wilhelm is adjusting to life in San Francisco, noting its high cost of living. They plan to include guests in their podcast to en…
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Leverage the Jobs To Be Done framework to drive growth
40:05
40:05
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40:05Episode web page: https://bit.ly/4d2nCOx ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode, UserTesting’s Lija Hogan sits down with Jim Kalbach, Chief Evangelist at Mural and aut…
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The power of courageous marketing with Gong's Udi Ledergor
45:05
45:05
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45:05Episode web page: https://bit.ly/3YTrCuW ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- In this episode of Insights Unlocked, UserTesting CMO Johann Wrede chats with Udi Ledergor, former CMO …
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