What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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User Research Podcasts
The podcast where we talk with the people who lead user research in their organization.
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UX Research Club is a podcast dedicated to the rising field of User eXperience Research. Dr Emmanuelle Savarit is an expert in UX research and the author of Practical User Research: How to integrate User experience research into your product development. Emmanuelle has created this podcast to share her passion for the UX research discipline with you. If you have any questions, please feel free to contact her on LinkedIn -Emmanuelle Savarit, PhD The UX Research Club's 1st season was released ...
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Welcome to Awkward Silences by User Interviews, where we interview the people who interview people. Listen as we geek out on all things UX research, qualitative data, and the craft of understanding people to build better products and businesses. Hosted by Erin May and Carol Guest, VPs of growth/marketing and product at User Interviews. Take this survey and let us know what topics you want to hear next! userinterviews.com/awkwardsurvey
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UX Research Geeks is unsurprisingly a podcast all about User Experience, Design, Research, and everything that goes along with it. It is hosted by a senior UX researcher and overall a badass human Tina Ličková, brought to you by UXtweak (www.uxtweak.com), an all-in-one UX research tool. Join us in geeking out over research with senior researchers, designers, speakers, CEOs, startup founders, and many many more. See what's Tina – UX Reasearch Geeks host up to: https://www.linkedin.com/in/lick ...
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Welcome to „The Future of UX“ - the podcast about the future of UX Design, where we explore how emerging technologies like AI, AR, VR, and the metaverse will impact user experience design. Join Patricia Reiners as they sit down with experts and thought leaders from the world of tech and design to discuss the latest trends, insights, and best practices in the field of UX. From the ethics of AI to the future of user interfaces, we'll dive deep into the topics that matter most to UX designers, ...
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Successful product management isn’t just about training the product managers who work side by side with developers everyday to build better products. It’s about taking a step back, approaching the systems within organizations as a whole, and leveling up product leadership to improve these systems. This is the Product Thinking Podcast, where Melissa Perri will connect with industry leading experts in the product management space, AND answer your most pressing questions about everything produc ...
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Technology doesn’t transform services. People do. Problems Worth Solving brings you conversations with the leaders, practitioners, and radical thinkers reshaping health, care and support services. It's hosted by Sam Menter, co-founder of Healthia (www.healthia.services). From transformation and AI to prevention and human-centred design, each episode uncovers the ideas and experiences behind lasting change. Guests include NHS directors, policy shapers, entrepreneurs, clinicians, and designers ...
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A podcast interested in the how's and why's of user experience research. Through interviews with industry experts and hands-on trial and error, we indulge and celebrate curiosity. Expect to test assumptions, examine methods, and engage in some old fashion experiments.
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Short on time, big on staying informed? BlueTech Research brings you BlueNotes, the podcast that makes knowledge bite-sized and easy to digest! Join dynamic hosts Divya Inna and Rhys Owen for 10-minute conversations packed with insights on the latest breakthroughs in BlueTech. Listen while you commute, walk the dog, or unwind – it’s the perfect way to stay ahead of the curve without getting stuck to a screen. Subscribe now and unlock a smarter, more informed you!
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The Nielsen Norman Group (NNg) UX Podcast is a podcast on user experience research, design, strategy, and professions, hosted by Senior User Experience Specialist Therese Fessenden. Join us every month as she interviews industry experts, covering common questions, hot takes on pressing UX topics, and tips for building truly great user experiences. For free UX resources, references, and information on UX Certification opportunities, go to: www.nngroup.com
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Welcome to the Insights Xchange podcast, brought to you by Cactus Communications (CACTUS). Hosted by Nikesh Gosalia, this podcast is your guide to the world of research and academic publishing. Tune in to hear lively discussions with experts from the academic and publishing realms. Earlier known as All Things SciComm, the new series covers a variety of topics, from the latest trends in academic publishing to critical issues faced by researchers in an increasingly AI-driven world. Join us for ...
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Your competitors have the same features you do. But in today's market, that's not enough. Join us every two weeks to discover how smart UX decisions can make your digital products stand out and drive real business growth. We'll show you exactly how mid-sized companies are winning more customers through better user experience—no massive tech investments required. Get practical strategies and real case studies that you can apply to your business immediately. Perfect for leaders who want to und ...
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How can organisations ensure they’re building digital products and services with users in mind? What challenges and opportunities does user-centred design present? User Research Lead Mike Green chats candidly with UX design and research professionals around the world.
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The Optimal Path is a podcast about user research and product decision-making, brought to you by Maze. Explore how today's leading organizations leverage user research to inform better product decisions. Each episode uncovers the ideas and approaches used to unlock continuous insights—and the optimal path for product success. Subscribe to The Optimal Path newsletter to be the first to know when new episodes launch: https://maze.co/podcast/.
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Explore the practice of user experience research with Drew and Joe, one question at a time. Send your questions and feedback to [email protected]
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Tips and techniques to get started in user experience (UX) and user research! Ideal for those new to UX, start-ups, small teams and micro businesses without UX support.
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Startup Insights is a podcast for entrepreneurs interested in building businesses that solve real problems. We tell stories about early stage startups and how they've used user research to shape their product and strategy. We interview entrepreneurs and researchers who have come to understand their customers through interviews, surveys, and other techniques. Our guests highlight specific examples of how their businesses conduct research - and what they've learned along the way.
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Join UXer, Nannearl, as she widens the perspective on the user experience (UX) field, self-care, travel and more. You can expect to hear informational content on UX design and UX research, interviews, practical tips, travel adventures and the raw, behind the scenes realness of the UX interview process and more. Tune in if you're new to UX, a seasoned pro in the field, or just interested in any of the topics mentioned. Be sure to sign up for the newsletter via the website, subscribe, and enjo ...
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Join Ayan Bihi to discuss topics about the profession of User Experience Design (UX). Learn about the people who work hard behind the scenes to ensure your daily life is less frustrating and more successful. In each episode, we engage in sincere, down-to-earth conversations about design techniques, interview special guests, or give practical career advice to help your own UX career lift off!
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Exclusive insights from the brightest minds in product (design, research and product management).
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Join us for compelling interviews, inspiring stories and educational discussions about the world of user experience research including usability testing, ethnography, focus groups and innovation workshops. Host and Principal UX Researcher at First Insights, Lon Taylor explores topics based on the real world challenges faced by UX designers, market research professionals, brand strategists and project managers in a variety of industries.
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Science and technology, gaming, rants, Random conversation, research on user submitted subjects
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Is it possible to learn something new in 10 minutes? Listen to the 10 minutes of UX Podcast with Praiz UX. Learn something interesting about UX in 10 minutes every Sunday. UX Design, User research, UI Design and everything related with User Experience.
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Have you ever wondered how the user interface (UI) design was created for a game, website, or app you love? What about the time you were using a website or app and thought, "this could be a better experience, but I wouldn't even know where to start"? UI Narrative shares the stories of black/people of color interface designers and researchers and their contributions towards creating user-centered experiences. We also discuss Tolu Garcia's experience as a Senior Product Designer and how she co ...
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Tune in as cognitive psychologist and award-winning CRO specialist Guido X Jansen grills his expert guests on experimentation, user research, digital marketing and everything in between. Funny. Real. Raw. And never boring. Every episode of the CRO.CAFE is filled with knowledge bombs that will inspire and motivate you, as well as give you practical tools to help you up your CRO game. Join 14K+ subscribers for the world's most exciting, raw discussions on experimentation, CRO, user research an ...
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Welcome to "UXChange" the podcast where we (ex)change experiences! I am a firm believer that sharing is caring. As we UX professionals are all aspiring to change User Experiences for the better, I have put together this podcast to accelerate learning and improvement! In this podcast, I will:- Share learning experiences from myself and UX professionals- Answer most common questions- Read famous blogs- Interview UX Professionals- And much more!For more info, head over to ux-change.com
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Steadcast is a podcast all about UX, startups, and making users happy. Each week we bring on a new guest to share their tips about how to make users smile. The SteadfastCast is produced by SteadfastBeta, a user research startup helping companies test their ideas and products. If you have a product that needs great user feedback, get in touch at steadfastbeta.com. Thanks to our venue and technology sponsor the DMZ at Ryerson University.
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The UX Coach podcast gives people space to share their experiences of working in Digital Design and Technology. Each episode tells the story of someone's career. We focus on career progression, and challenges encountered at every step, at every level of seniority. Your host is Andy Parker, a career coach and founder of UX Coaching.
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Let's explore the topics in User Experience Research that people don't discuss enough.
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Conversations on all aspects of building great products. From user research and product discovery, to healthy agile & diverse product teams, to leadership and influencing organisations. Proudly brought from Europe. Our mission is to amplify practical wisdom and inspiration to help PMs grow and make good impact across the globe.
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Welcome to Untangled The Usability Sciences Podcast, hosted by Peter Welpton and Adreinne Guillory and brought to you by Usability Sciences Corporation, a user research firm based in Dallas, Texas. The Usability Science Podcast brings you insightful discussions on cutting-edge topics in user experience every month.
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Welcome to the Springer Nature Soundcloud page! Here you will find several podcasts from our journals across a range of scientific subjects, including Gene Pod, ModPath Chat, Pediapod, Hereditypod and Brainpod.
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Want to make your digital content stand out? Want to reach a bigger audience and really engage your users? Content design is the answer. Combining content strategy, UX, user research and copywriting, find out how content design can help you meet your users' needs. Vanessa Barlow, content designer and strategist, chats to content and marketing experts about everything from using data to make better content decisions to improving usability and SEO with the right words for your audience.
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Get expert opinions on the latest social media marketing news, from Social Media Examiner. This show shares only the news you need to know. You’ll gain quick insight that could provide you a competitive advantage. Watch the live show at SocialMediaExaminer.com/liveshow
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Welcome to "Into Doubt," the podcast where Dylan de Heer records unscripted mentorship sessions for anyone passionate about building digital products and brands. Broadcasting from Amsterdam's A-Lab, "Into Doubt" offers a rare glimpse into the real-time, raw conversations that guide creators from concept to successful product launch.
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Faster Horses | A podcast about UI design, user experience, UX design, product and technology
Faster Horses | Paul Wilshaw & Mark Sutcliffe
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Brighten your day – learn about user experience, design, products, gaming and technology. With entertaining and funny chat that goes off on unexpected tangents about life, everyday pain points and hilarious solutions. 80% random, 20% user experience (UX) and user interfaces (UI)* Your hosts Mark, Nick and Paul discuss a different subject around design, UX, UI, business and technology, with the occasional special guest thrown in for good measure. Ironically as Henry Ford almost definitely did ...
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The Anthro to UX podcast is for anthropologists looking to break into user experience (UX) research. Through conversations with leading anthropologists working in UX, you will learn firsthand how others made the transition, what they learned along the way, and what they would do differently. We will also discuss what it means to do UX research from a practical perspective and what you need to do to prepare a resume and portfolio. It is hosted by Matt Artz (https://mattartz.me), a business an ...
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Interviews with the best brains in AI, sharing how to improve customer experience and business operations using emerging AI technologies such as voice AI, conversational AI, NLP, Large Language Models (LLMs), generative AI and more. We educate business leaders and teams on why and how AI technologies are revolutionising the way consumers engage with businesses and the internet, why that matters and how to implement it properly. “One of the most consistently insightful and deeply respected po ...
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UX Research Confidential is a podcast by User Experience Researchers, for User Experience Researchers, about User Experience Research. Each episode features candid conversations with your fellow UX Researchers. We'll discuss their career journey, what motivates them, their highlights, lowlights, and their most exciting projects, challenges, and triumphs. Your hosts, Marcos N.U. and Harini C., have over 45 years of combined industry expertise in top tech companies across the globe. Whether yo ...
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The North West's number one Agile podcast https://www.linkedin.com/company/everyday-agile-ltd/
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Join Lucy Collins, Director of Web Usability, as we explore what it takes to make the web a more accessible and enjoyable place for everyone. Whether you're a website owner, developer, or just a curious mind, we're here to share insights, tips, and stories that can help you improve the user experience of your digital world. Web Usability is an established User Experience (UX) agency. We are UX specialists. We provide inclusive UX research and advice to optimise your digital services. If you ...
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If you’re looking to switch careers or you’re curious to learn more about this field, this podcast series will teach you the skills and tools to becoming a User Experience (UX) and User Interface (UI) Designer. Jennifer has a background working in an agency and two startups. She has worked on consumer products and is now focused on B2B Enterprise products. Jennifer received her training at University of California, San Diego in Cognitive Science w/ Human Computer Interactions. And she is exc ...
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Our show encourages usable designs for a better customer experience in products and services. Each episode is different, with the only constant being our demand that UX design make our lives better and provide long term value. If you care about design's impact on our modern quality of life, give us a listen. You will hear: * Critiques of products & services we've used thoroughly, * Interviews with people whose work or books we admire, and * Discussions of design methods we use in our own use ...
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The official UX Institute Podcast is hosted by UX Institute CEO and Founder Mark Swaine, (www.uxinstitute.com). The UXI podcast will be sharing insights and thought leadership on key areas of User Experience, Customer Experience, Building Product and the Users. Learn how to jump into UX, advance your career and develop UX / Product leadership skills.
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Unseen Unknown is a brand and business strategy podcast about the hidden threads that connect even the most distant of cultural concepts. We look at the emerging trends and behaviors that may be pointing to a deeper truth and ask the bigger question, “Why is society moving in this direction, and how can we apply it to business?” We believe if we can’t see it in our culture, then we can’t know it in the market. From retail and consumerism to politics, gender, identity and values, there are pa ...
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A podcast dedicated to content design. Listen to content people from around the world discuss their experiences and hear from our CEO Sarah Winters, author of the worldwide best-selling book 'Content Design'. Content Design London are regarded as the founders of the content design discipline. We help organisations improve the impact of their content and transform how teams work, by using design to build better customer experiences. Training, consultancy, books, and all things content design. ...
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DIscussions on mindset, design, user experience, research, marketing, real estate and money... oh and random cameos from my dog, Janet Jackson. Support this podcast: https://podcasters.spotify.com/pod/show/matt-penna/support
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Why Do User Personas Fail? And What to Use Instead | Jennifer Blatz | #65
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Jen, a UX researcher at BECU and creator of Blatz Chats, discusses why traditional user personas fail to serve teams. She explains how her frustration with personas drove her to create her own framework - Scenario Alignment Canvas (SAC). She also shares how this method facilitates productive discussions, surfaces assumptions, and helps prioritize r…
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LinkedIn Updates: Competitor Research, User Privacy, Campaign Tools, and More
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We explore the latest LinkedIn updates with Jerry Potter featuring Judi Fox on the Social Media Marketing Talk Show. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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#133 What Hiring Managers Want in 2026 (and What They Don’t)
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Design roles are shifting fast and AI is speeding things up. In this episode of Future of UX, we dig into what’s really changing in the UX world, which roles are emerging, and how you can stay ahead in a landscape shaped by automation, agents, and AI tools. You’ll hear: Why roles like Interaction Designer aren’t disappearing but evolving What new j…
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Episode 257: Making Product Launches Work at Scale with Michael Dodsworth
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In this episode of the Product Thinking Podcast, Melissa Perri is joined by Michael Dodsworth, the founder and CEO of Fanfare. Michael shares his insights on the importance of storytelling in product management and how it can drive product success. He discusses his transition from engineering roles to leading innovative product launches that create…
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How AI is rewriting the business automation playbook with Joe Kim, CEO of DRUID AI
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In this episode, Joe Kim, the new CEO of DRUID AI, unpacks what might be the biggest shift in technology since the internet. We discuss the evolving landscape of artificial intelligence and its growing impact on businesses. Joe, who has been in his role for 70 days, brings fresh perspectives on how DRUID AI positioned itself as a workflow automatio…
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Ceramic cembranes, VBact innovation, and Xylem’s reset
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This episode spotlights three themes driving BlueTech’s current research cycle. Rhys and Divya open with the momentum behind ceramic membranes, ahead of the 11 December web briefing with Dr. Graham Pearce and the release of BlueTech’s Ceramic Membranes 2025 Update. Once a 2% niche, ceramics now claim ~10% of the market, lifted by cost reductions, f…
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TikTok Updates: Smart Split, Text-to-Video, Advertiser Requirements, and More
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We explore the latest TikTok updates with Social Media Examiner featuring Jerry Potter. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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How customer-centric marketing fuels real growth
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Episode web page: ----------------------- Episode summary: In this episode of Insights Unlocked, Nathan Isaacs talks with marketing powerhouse Bill Macaitis—former CMO of Slack, Zendesk, and Salesforce—about how B2B companies can scale efficiently by prioritizing customer experience, building authentic brands, and embracing new go-to-market models.…
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AI Agents are reshaping how we interact with technology — from simple assistants to fully autonomous systems that think and act on their own. In this episode, Patricia breaks down what AI agents really are, how they differ from chatbots, what goes into building them, and why designers should start experimenting now. Whether you’re new to the concep…
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Summary In this episode of the Web Usability podcast, Lucy Collins speaks with Dr. Bruno Oliveira about the practical applications of AI in business. They discuss how to bridge the gap between theory and practice, the importance of understanding AI's capabilities, and how organisations can assess their readiness for AI integration. Bruno shares ins…
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Welcome to the Everyday Agile Podcast.This week's episode was recorded a few weeks ago infront of a live audience with guests chosen at random. Guest Socials:Julia https://www.linkedin.com/in/julia-thomas-b23a571/Umanghttps://www.linkedin.com/in/umangrajdev/Nicolahttps://www.linkedin.com/in/nicola-burns-3293064/▶︎Chapters: The Everyday Agile Podcas…
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Episode 256: De-Risking Product Launches Effectively
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In this episode, Melissa Perri discusses the common dilemma faced by product managers: whether to prioritize large, high-risk features or focus on delivering smaller, incremental updates. She delves into the considerations that should guide this decision, including the value to users, stakeholder goals, and the need for experimentation and risk man…
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#176 - Building a Research Program from the Ground Up ft. Microsoft Azure Data
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Erin is joined by Samira Jain, Serena Hillman, and Jackie Ianni from Microsoft Azure Data to discuss how they built the Swift Research Lab over the past two years. The team shares their systematic five-step approach for creating research programs that result in stakeholder satisfaction while delivering insights every 1.5 weeks. The Azure Data team …
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Instagram Updates: Stories Tools, Reels Performance Reports, and More
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We explore the latest Instagram updates with Social Media Examiner featuring Jerry Potter. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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What most marketers miss about marketing effectiveness with Sorin Patilinet
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Episode web page: https://bit.ly/49xoJWL ----------------------- Episode summary: What does it really mean for marketing to be "effective" in today’s complex, data-rich environment? In this episode of Insights Unlocked, Sorin Patilinet—PepsiCo’s Global Marketing Insights leader and author of Marketing Effectiveness—joins UserTesting CMO Johann Wred…
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What is agentic AI? Inside Teneo’s real-world automation approach with Anne Jenkins
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Everyone's slapping 'agentic' on their AI products, but what does that even mean? Anne Jenkins, Vice President of Solution Architecture at Teneo, helps us separate substance from buzzwords. In this episode, Anne shares her expertise on agentic AI and the evolution of conversational AI technologies. We explore what truly makes an AI ‘agentic’ versus…
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#131 Quarterly AI & UX Update: Vibe-Coding, AI Design Ecosystems & the Rise of Agent Browsers
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This episode mixes a few personal updates — balancing work, creativity, and life — with the top three AI trends every designer should know about this season: Vibe-Coding Goes Mainstream: How design teams are using emotional prototyping and AI-generated “vibes” to test concepts and shape user experiences faster than ever. AI Design Ecosystems: Adobe…
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Agile Transformation Lessons: Freya H Finnerty
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Welcome to the Everyday Agile Podcast. Freya H Finnerty is this week's guest. Freya is a highly collaborative Agile Coach / Scrum master with 15 years of experience working with Technology teams, helping them to deliver products, projects, and programmes in complex environments across a variety of sectors, including FMCG, Oil & Gas and Media & Ente…
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Episode 255: How Shopify Is Leveraging AI at Scale with Vanessa Lee
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Join us in this episode as Melissa Perri sits down with Vanessa Lee, VP of Product at Shopify, to explore the groundbreaking work being done in AI integration and agentic commerce. Vanessa sheds light on Shopify's AI assistant, Sidekick, which aims to revolutionize how merchants manage and grow their businesses. Discover how Shopify is pushing the …
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Facebook Updates: Content Features, Ads, Attribution, and More
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We explore the latest Facebook updates with Social Media Examiner featuring Jerry Potter. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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AI employees and the future of work with Surojit Chatterjee
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Episode web page: https://bit.ly/4qwkj8C ----------------------- Episode summary: In this eye-opening episode of Insights Unlocked, host Mike Mace chats with Surojit Chatterjee—former Chief Product Officer at Coinbase and current founder and CEO of Ema—about the sweeping changes generative AI is bringing to the workplace. Surojit unpacks his vision…
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#130 Halloween Special: UX AI Horror Stories and What UX Designers Should Actually Be Worried About
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In this Halloween special of Future of UX, we explore the disturbing side of digital design where clever UX crosses into manipulation, AI tools launch without proper oversight, and personalization quietly erodes user autonomy. From real-life cases involving Snapchat’s rogue chatbot to Amazon’s subscription “traps” and a tragic AI-assisted suicide, …
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The quiet revolution in electrodialysis and lithium recovery
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Electrodialysis is making a comeback. Once niche, ED and EDR are being reinvented with smarter membranes, modular stack designs, and solar-powered operation. BlueTech Analyst Dr. Vishal Wagholikar joins Rhys and Divya to explore how these innovations could enable off-grid desalination, resource recovery, and low-cost acid and base generation. The c…
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Building Adaptive Learning Ecosystems: Where Human Wisdom Meets Artificial Intelligence
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Prof. Debashis Chatterjee, Director of IIM Kozhikode, joins Nikesh Gosalia to explore how AI is transforming higher education from teaching and learning to research to leadership and ethics. With a blend of global experience and philosophical insight, he shares why adaptability matters more than AI-savviness, how to preserve human wisdom in a tech-…
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The 6 Types Of Working Genius: Matt Evans
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Welcome to the Everyday Agile Podcast.Matt Evans is this week's guest. As a Business Agility Consultant at The Business Agility Coach Limited, Matt offers Agile coaching and training services to clients across various industries. He has over 10 years of experience in change enablement roles, and his mission is to deliver effective solutions to cust…
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Episode 254: Pushing Back on Unsustainable Workloads
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Join Melissa Perri in this episode of the Product Thinking Podcast as she tackles the complex issue of managing an overwhelming workload as a product manager. A senior product manager shares their struggle of handling five engineering teams, a task typically assigned to multiple product managers. Melissa offers practical advice on how to communicat…
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We often hear that invasive species are bad for the ecosystems they invade, but the consequences can seem remote and hard to grasp. In this episode we hear from Nitin Ravikanthachari and Carol Boggs about their study system where an invasive plant has very tangible effects for a native butterfly.By Springer Nature
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S3-E6: Inside the Mind of a UX Research Leader: A Conversation with Linh Nguyen Slater
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Send us a text In Today's episode, I am delighted to have a conversation with Linh Nguyen Slater. Linh is a seasoned research leader with over 15 years of experience designing and testing cutting-edge products across industries, including financial services, healthcare, automotive, and consumer technology. She’s passionate about leveraging customer…
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#175 - The Scourge of Wasted Research with Jake Burghardt of Integrating Research
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Ben sits down with Jake Burghardt from Integrating Research to discuss his new book Stop Wasting Research and how organizations can maximize the product impact of their customer insights. Jake breaks down the critical problem of research waste, where valuable insights from studies get left behind instead of informing future decisions and planning c…
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Older and wiser? The neural correlates of worry induction and reappraisal in older adults
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Worry seems like something most people do from time to time, but for some people, severe worry can become an overwhelming sensation, and for older adults later in life, severe worry has been associated with an increased risk of stroke and coronary heart disease. Carmen Andreescu is a professor of psychiatry and bioengineering at the University of P…
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Finding the content-market fit your customers care about with Ross Simmonds
46:35
46:35
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Episode web page: https://bit.ly/4nZFApH ----------------------- Episode summary: How do you know when your content is hitting the mark? And once you do, how can you scale it efficiently and strategically? In this episode of Insights Unlocked, host Nathan Isaacs sits down with Ross Simmonds, CEO of Foundation, a B2B content marketing agency known f…
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54. Designing for Millions of Users (feat. Jay Dutta, Global Head of UX, Deutsche Bank)
34:23
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In this episode, Therese interviews Jay Dutta—Global Head of UX at Deutsche Bank about how designing at scale isn’t just about reaching millions, but about preserving depth: of empathy, culture, and context. With a career spanning Adobe, Flipkart, and MakeMyTrip, Jay reflects on why he’s drawn to complex, broken systems and how those environments o…
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15 million chats per year: Lessons in AI-driven customer conversations from Lloyds Banking Group with Cainan Wright and John Young
1:13:18
1:13:18
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Once switched off during busy periods, Lloyds Banking Group’s chatbot now handles more than 15 million conversations a year. Learn what it really takes to build AI solutions that customers trust with their money. We sit down with Cainan Wright, Senior Product Owner, and John Young, AI Lead - Chatbots and Generative AI, from Lloyds Banking Group, to…
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# 174 - Qualitative Research's Enduring Impact with Nancy Baum of C+R Research LIVE
50:14
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The popularity of AI moderation tools, increased attention on "big" data sets (and streams), and the ongoing uncertainty in the research job market have (understandably) led some to wonder about the future of qualitative research. Our guest today, however, is bullish, and explains why. Nancy Baum leads the qualitative research practice at C+R Resea…
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Summary In this episode of the Web Usability podcast, host Lucy Collins and UX consultants Sophie and Ken tackle common myths surrounding user research and usability testing. They discuss the importance of sample size, the cost-effectiveness of testing, the necessity of time in the research process, and the ongoing nature of user research. The conv…
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#129 OpenAI Atlas vs. Comet vs. Dia: AI Browsers and the Future of UX –
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In this episode of Future of UX, we dive into the next big shift: web browsers that don’t just open websites — they understand, summarise, act. We cover the newly launched ChatGPT Atlas (by OpenAI), and compare it with the bold efforts of Comet (by Perplexity AI) and Dia (by The Browser Company). We break down what each offers, where the UX opportu…
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How to Discover—and Apply—Your Ideal Customer Profile, using Synthetic User Research
51:26
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In this conversation, Nils and Chris delve into the world of synthetic user research, exploring its evolution, practical applications, and the integration of AI in understanding user behavior. Chris shares insights on the Path Framework for empathy engineering, the importance of testing messaging, and real-world case studies, particularly in the B2…
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Episode 253: Intelligent Friction in Digital Banking with Tony Brancato
38:08
38:08
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Tony Brancato, Chief Product Officer at Charlie Financial, joins Melissa Perri on the Product Thinking Podcast to discuss the unique challenges and opportunities in developing financial products for older Americans. With a focus on security and user-friendliness, Tony shares how Charlie Financial is reimagining banking for the senior demographic, o…
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Jake Burghardt | Recycling research | #64
31:55
31:55
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Jake Burghardt, author of "Stop Wasting Research," discusses how organizations leave valuable insights unused from past studies and explains how this happens due to poor preparation, lack of accountability, and weak integration into planning. He emphasizes that activating existing research requires active knowledge management beyond just repositori…
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YouTube Updates: Collaboration Opportunities, Shorts Features, Creator Tools, and More
19:18
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We explore the latest YouTube updates with Social Media Examiner featuring Jerry Potter. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info.
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Why empathy still wins in an AI-powered world with Sara Fortier from Outwitly
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Episode web page: https://bit.ly/43n2Y89 ----------------------- Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs sits down with Sara Fortier—founder and CEO of Outwitly, Silicon Valley design veteran, and author of the upcoming book Design Research Mastery. Together, they explore the enduring relevance of human-centered de…
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Mastering context engineering in conversational AI with Martin Cross, Connect
58:16
58:16
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In this episode, we dive into the art and science of context engineering with Martin Cross, President of Connect, a company that empowers enterprises to transform through the use of AI and automation. Martin shares how most businesses still approach AI with a technology-first mindset, deploying solutions before clearly defining the customer problem…
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#128 Vibe Coding Is Useless Without Strategy: Why Random AI Prototypes Don’t Work
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14:16
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What if you could build a working prototype just by describing it? That’s the idea behind vibe coding a new way of designing where intent replaces execution, and AI handles the details. In this episode, we explore: what vibe coding actually is and how it works how it’s transforming the UX process and team collaboration which new skills designers ne…
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The Next Chapter in Scholarly Publishing: Building an Equitable Open Access Future
32:14
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In this episode of Insights Xchange, Mandy Hill, Managing Director of Academic Publishing at Cambridge University Press, reflects on three decades in publishing and the accelerating shift toward open access. She discusses the Cambridge Open Equity Initiative, the role of journals and why equity must be central to the future of scholarly communicati…
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What Change Management REALLY Means: Monica Calinescu
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Welcome to the Everyday Agile Podcast. Monica Calinescu is this week's guest. Monica is an award-winning change manager with expertise in leading organisational change programs, driving culture change, and shaping people strategies, including equity, diversity, and inclusion (ED&I) initiatives. Her passion lies in empowering leaders to lead change …
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