What does it take to create experiences customers love, craft campaigns that captivate, and drive measurable results? Insights Unlocked features candid conversations with the builders, creators, and innovators driving some of the world’s most impactful digital transformations. Tailored for marketing, product, UX and CX leaders, each episode delivers actionable insights to help you create customer-first strategies and stay ahead in today’s competitive landscape. Each episode is about 30 minut ...
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Ux Testing Podcasts
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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
The Agile Brand
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Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...
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Your competitors have the same features you do. But in today's market, that's not enough. Join us every two weeks to discover how smart UX decisions can make your digital products stand out and drive real business growth. We'll show you exactly how mid-sized companies are winning more customers through better user experience—no massive tech investments required. Get practical strategies and real case studies that you can apply to your business immediately. Perfect for leaders who want to und ...
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The AI Engineer newsletter + Top 10 US Tech podcast. Exploring AI UX, Agents, Devtools, Infra, Open Source Models. See https://latent.space/about for highlights from Chris Lattner, Andrej Karpathy, George Hotz, Simon Willison, Soumith Chintala et al!
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Discussing Stupid returns to the airwaves to transform digital facepalms into teachable moments—all in the time it takes to enjoy your coffee break! Sponsored by High Monkey, this podcast dives into ‘stupid’ practices across websites and Microsoft collaboration tools, among other digital realms. Our "byte-sized" bi-weekly episodes are packed with expert insights and a healthy dose of humor. Discussions focus on five key areas: Business Process & Collaboration, UX/IA, Inclusive Design, Conten ...
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The Conversion (a GAIN specialist) podcast. If you're into making smart decisions backed by real data, you're in the right place. We’re the team behind Conversion, a GAIN specialist, the leading CRO agency helping brands like Microsoft, Meta, Domino’s, and more make serious improvements through experimentation. What to expect here: Weekly podcast episodes: conversations with CRO experts, marketers, UX pros, and growth leaders covering A/B tests and more. Special deep-dive sessions: get the f ...
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UX, UI and Creative design podcast series. Follow us on Twitter to learn ux
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Is it possible to learn something new in 10 minutes? Listen to the 10 minutes of UX Podcast with Praiz UX. Learn something interesting about UX in 10 minutes every Sunday. UX Design, User research, UI Design and everything related with User Experience.
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The Call Kent podcast is a regular podcast where you call in with a question and Kent answers. Call in with your questions right from your web browser with any device at https://kentcdodds.com/call
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Interviews with content strategy experts: enterprise, UX, product, content design, content marketing, etc.
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A show that tries to solve the challenges faced in industry by having an open conversation between the two.
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Creative director, game designer, and author of The Game Development Strategy Guide Cheryl Platz hosts this engaging look behind the scenes at what it takes to make video games that transcend the test of time. In-depth conversations with industry veterans cover deep topics intended to get listeners thinking about how to pull the video game industry out of the doldrums and into a more sustainable, more playful future.
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Some people hear the phrase "technical writing" and think it must be boring. We're here to show the full complexity and awesomeness of being a tech writer. This podcast is for anyone who writes technical documentation of any kind, including those who may not feel comfortable calling themselves tech writers. Whether you create product documentation, support documentation, READMEs, or any other technical content—and whether you deal with imposter syndrome, lack formal training, or find yoursel ...
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Wil and Matt discuss tech, startups, and building really cool things with AI. Sometimes joined by (actual expert) friends.
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Steadcast is a podcast all about UX, startups, and making users happy. Each week we bring on a new guest to share their tips about how to make users smile. The SteadfastCast is produced by SteadfastBeta, a user research startup helping companies test their ideas and products. If you have a product that needs great user feedback, get in touch at steadfastbeta.com. Thanks to our venue and technology sponsor the DMZ at Ryerson University.
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This is a podcast about Digital Products, UI and UX design, thoughts about Product Design in general.
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In The Front End, we explore the in's and out's of life as a developer. We delve into challenging topics around modern-day development and technology including learning and professional growth, programming languages, frameworks, tools, techniques, UX/UI, and careers.
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Uncomfortable truths, hidden dynamics, and the messy underbelly of corporate life—welcome to Corporate Underpants, the podcast that pulls back the curtain on the challenges holding back great teams and ideas. Whether you’re a product manager, designer, or leader, this series is your guide to navigating office politics, aligning stakeholders, and tackling the organizational hurdles that stand between you and making a real impact.
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The podcast for SaaS CEOs who want to create a mobile app version of their service. You'll learn about everything it takes to make a successful mobile app. You hear experts in fields like security, UX design, recruitment, product design, and more to help you move forward in your mobile app project.
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A podcast interested in the how's and why's of user experience research. Through interviews with industry experts and hands-on trial and error, we indulge and celebrate curiosity. Expect to test assumptions, examine methods, and engage in some old fashion experiments.
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Join Veronica Lane, CEO of Veronica Lane Consulting, LLC and Project Manager Guru, Inc. as she holds after-hours conversations with industry professionals about project management, their businesses, and their impacts on their communities. Text 813-296-5453 to join our community.
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This isn’t about best practice. It’s about being the best leader you can be. Just straight talk on power, leadership, and making the hard calls at the top. Power. Pressure. Presence. Strategy that cuts through. Hosted by Mr Joe Leech — coach to the boldest CEOs in tech and beyond — this podcast helps you reinvent what it means to lead in the 2020s.
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Balderton Capital are one of Europe's largest tech VCs, investing the best breakthrough technology companies in the continent. This podcast will share weekly insights for those at the forefront of the European technology scene: our partners, investment team, portfolio companies, and other selected experts and contributors. The 'cast will be a worthwhile listen for anyone who is looking to raise venture capital investment, building a technology company from the ground up, or is enthusiastic a ...
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A relaxed coffee always brings an insightful conversation. And when it comes to mobile app performance, coffee is always a useful tool. Join us at the App Performance Café, where Rui Costa, CEO at Codavel, brings the most knowledgable individuals for an informal conversation around the vast world of mobile app performance. Our guests will share the challenges and obstacles, strategies, and lessons learned when building top-performing mobile apps. Across multiple episodes, we'll cover the con ...
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Tina Banerjee, co-founder of Userpeek, talks to some of the world's most interesting people in the fields of user experience, SaaS, digital business and marketing about how to design and drive the best and most successful products and business models.
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The RevOps Hero Podcast will teach you how to improve and advance your company's revenue operations and your own career. Our clear, concise explanations will help you understand how new developments in the CRM, marketing automation, and data world will affect your company's customer journey lifecycle and pipeline.
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Shifting Privacy Left features lively discussions on the need for organizations to embed privacy by design into the UX/UI, architecture, engineering / DevOps and the overall product development processes BEFORE code or products are ever shipped. Each Tuesday, we publish a new episode that features interviews with privacy engineers, technologists, researchers, ethicists, innovators, market makers, and industry thought leaders. We dive deeply into this subject and unpack the exciting elements ...
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The Guaranteed to Grow podcast is for entrepreneurs at all stages of the game who are looking for the actionable steps they can take to validate, test, launch, and scale their software idea. Whether you have a clear vision of an app that could revolutionize your business, or you’re wanting to learn more about how software can help take your product or service to the next level, you’re going to walk away from this show with an entirely new perception of what’s possible. Join serial entreprene ...
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From Zero to 30,000 Deals: How Continuous Testing Enabled SumUp's Field Sales Success
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In this episode, Nils (co-founder of Dinghy Studio) sits down with Alina Miron (Senior Product Manager at SumUp) to discuss how they collaborated to build Sidekick - a custom field sales application that transformed SumUp's sales operations in just 12 months. Key Topics Covered: • The challenge of building enterprise software that actually gets use…
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Building Software With Thorsten Ball: Decoupling Code for Agents, Finding "Your Pain" and Germans Use the Winky Face
1:10:37
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"Elderly German Landlord.. she would use these winky face emojis" "Memes in blogs feel cheap" "Dude.... you didn't even run this" Takeaways The podcast jingle was created using AI technology. Thorsten's journey into programming began in his teenage years. He transitioned from music to software engineering after realizing his passion for coding. The…
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How far can nested UI loaders go for UIs with list of components
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the UI at https://nothing.tech/products/phone-3 renders a list of "widgets". I would like each of these widgets to have their own loaders to maximise page speed, furthermore I'd be able to "deeplink" a user straight into a widget. But how do I do that when a route can only have one Outlet? Here's an example with Promise.all. Before: // routes/dashb…
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#733: Agentic AI delivering business value with Rupali Jain and Kevin Li, Optimizely
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Marketers' roles are changing, but their goals are still the same: reach and engage customers, meeting them where they are, and for better or worse, often needing to do more with less while delivering greater value. Agility requires both adapting to change quickly while also having the wisdom to know which changes truly matter. It demands a delicat…
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#732: Using AI to see video content with Meenal Nalwaya, Reka
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This episode is brought to you by Reka, a developer of industry-leading, multimodal, AI models that enable individuals and organizations to deploy generative AI applications. Agility requires brands to utilize technology like AI in new and innovative ways to better understand information and interact with their customers, giving them what they want…
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The CEOs Guide to Being Punched in the Face
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Episode 2 — The CEO’s Guide to Being Punched in the Face (Metaphorically, Mostly) What does it really feel like to lead when the stakes are high, the spotlight’s on you, and everything’s breaking at once? In this episode of The Modern CEO, Joe sits down with Roan Lavery, CEO and co-founder of FreeAgent — a UK-based accounting software platform for …
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The CEO’s Guide to Telling Your Investor to F** ck Off
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What really happens when the CEO–investor relationship breaks down? In this bold first episode of The Modern CEO, Joe Leech and guest Paul Traynor (veteran VC and author) unpack the unspoken dynamics between CEOs and private equity investors. Expect sharp insight, real stories, and the kind of candor that never makes it into investor decks. From br…
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The Rules Have Changed. Welcome to The Modern CEO. This new season of the podcast is for leaders who aren’t following the old rules, they’re rewriting them. In this short kickoff, Joe Leech shares what to expect this season: unfiltered conversations, bold insights, and real talk about power, pressure, presence, and the hard calls every CEO has to m…
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#731: Automation and innovation with Karthik Ramakrishnan, Tapestry
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Being strategic means asking the right questions and meaningfully applying the learnings. How do you do this while innovating and outpacing the competition? Agility requires a willingness to experiment and adapt quickly to changing market conditions and customer preferences. It also demands breaking down silos and fostering collaboration across tea…
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“Stupid is as stupid does.” Forrest Gump said it best... and you don't have to look far in the digital world to see just how much stupid is out there. Whether you're lost in the layers of a bloated website, juggling 5 different collaboration tools just to get ONE project done, or searching for a document you know exists but still can't find... we'v…
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S1 E4: The Global Heartbeat of Music Games with David Ventura
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David Guiseppe Ventura is one of those creative minds who knows exactly what part of the industry he's most excited to innovate in after two decades of shipping innovative video games: music games and cross-cultural storytelling. He lives in the liminal space between disciplines as a Creative Director of Ichigoichie Games, listening to the needs of…
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How to stop wasting research and turn customer insights into action with Jake Burghardt
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Episode web page: https://bit.ly/3UXulRJ ----------------------- Episode summary: In this episode of Insights Unlocked, host Lija Hogan sits down with Jake Burghardt, author of Stop Wasting Research and ex-Amazon and ex-Microsoft. Together, they dive into one of the most overlooked challenges in customer research: why so much valuable insight never…
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#730: Chasing perfection when agility is what's needed with Tom Schmitt, CEO of Radial
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Is the pursuit of the "perfect" customer experience actually holding brands back from achieving true agility? Agility requires a willingness to embrace calculated risks and adapt quickly to changing market dynamics. It also demands a shift in mindset, from a focus on rigid planning to iterative experimentation and continuous learning. Today, we're …
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Applications for AI Engineer Code Summit (Nov 20-22 in NYC) are now open. Generative Video has been one of the big trends of 2025. The space has completely exploded and we are even seeing it in mainstream media, like the Kalshi ad during the NBA Finals. We made a whole episode on that with the Moore twins! Today, we are covering the unsung heroes t…
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#729: The mindset shift needed for AI integration success with Rafael Flores, Treasure Data
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Is the hype around AI in marketing justified, or are we setting ourselves up for another "tech bubble" disappointment? Agility requires not only embracing new technologies like AI, but also a fundamental shift in mindset, processes, and even organizational structure. It demands a willingness to experiment, learn, and adapt quickly to the ever-chang…
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Yoga wisdom for technical writers with Sarah Walker
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🎓 Our host, Kate Mueller, is teaching a 4-session Information Architecture Master Class that starts on September 16th! 🎧 TNBTW listeners can use the coupon code "NOTBORING" during checkout to save 40% off the list price! 🔗 Read more info and sign up: thenotboringtechwriter.com/learning — In this episode, I talk with Sarah Walker, a technical writer…
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#728: The marketing jobs market and AI's role in the job search with Sue Keith, Landrum Talent Solutions
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This episode is brought to you by Landrum Talent Solutions, a national recruiting firm specializing in marketing and HR positions. My guest today has been keeping us up to date with the current state of hiring for marketers on a quarterly basis, and there is surely never a dull moment. Today we’re going to look at how marketing and communication ex…
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#727: Growing sales in uncertain times with Chris Cubba, Snipp
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What happens when your best sales strategy from a year ago is now driving customer attrition instead of acquisition? Agility requires brands to rethink how they create consumer value in real time, especially when traditional strategies no longer work as consumer behavior shifts unpredictably. Today we’re going to talk about driving sales growth ami…
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S1 E3: Creative Strategy for Thriving Teams with Amy Kalson
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Sometimes life is stranger than fiction: hear from two veteran video game producers about the nuances of navigating design for AAA games and the world's biggest IP, even when things get weird. In this episode, we welcome versatile game designer and producer Amy Kalson, who is currently working as an Executive Design Producer at Meta on one of her b…
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Creating workplaces that work for all to thrive with Tara May
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Episode web page: https://bit.ly/4fEzKXi ----------------------- Episode summary: In this thought-provoking episode of Insights Unlocked, host Lija Hogan is joined by Tara May, CEO of Spirit Tech—a pioneering tech company where more than 90% of the staff are autistic. Together, they explore what it truly means to create inclusive workplaces, the bu…
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#726: How AI is changing the search experience and what to do about it with Sean King, Chief Revenue Officer at Veritone
25:49
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If Google sent you zero traffic tomorrow morning, would your P&L still be breathing by lunchtime? Agility requires re-engineering your revenue model at the speed of AI. Today we’re going to talk about how AI chatbots are siphoning off audience attention—and what forward-thinking publishers can do about it instead of panic-refreshing their analytics…
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#725: Consumer confidence...and caution...with Eric Miao, Attentive
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Are brands prepared for a consumer base that's simultaneously more confident and more cautious? Agility requires not just reacting to current consumer behavior but anticipating the shifts to come. It also requires a deep understanding of the nuances within different consumer segments, particularly as generational behaviors diverge. Today, we're goi…
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In Person!!! Topic of Agent Payments, Friendly Acquisitions, GPT-5, Endless Model Name and Many Free Ideas
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Chapters 00:00 Introduction and Context of the Podcast 07:23 Updates on SimplePoll and AI Integration 18:14 Telemetry and Continuous Improvement in Development 24:30 Acquisitions and Industry Insights 32:37 Discussion on GPT-5 and Future of AI Models 39:13 Consumer Experience with AI Models 48:29 The Future of AI Content Verification 58:17 The Impa…
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#724: Social commerce and the customer journey with Janna Navarro, Wpromote
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19:50
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Are most brands still designing customer journeys, or are they just trying to keep up with where their customers are leading them? Agility requires a willingness to meet your customers where they are—not just where you wish they’d convert. In an era where the consumer journey can begin and end on a social platform or anywhere in between, brands mus…
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S1 E2: Safe and Thriving Gaming Communities with Carlos Figueiredo
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Learn about prosocial gaming from a leader in player safety who has been innovating with moderation tools powered by technology and human ingenuity for over 16 years, Carlos Figueiredo. Carlos began his career in the company of hundreds of millions of penguins at Club Penguin, and went on to work on the widely used community moderation tool Communi…
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Optimize with empathy: Gwen Hammes on turning behavior into brand impact
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Episode web page: https://bit.ly/4fEzKXi ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary:This week on Insights Unlocked, Nathan Isaacs sits down with Gwen Hammes, co-CEO of CRO…
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#723: Building loyalty across different generations of travelers with Jeff Zotara, arrivia
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28:56
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If you had to pick one of the biggest challenges facing CMOs today, how high on your list would customer loyalty be? Agility requires a deep understanding of your customer and the ability to adapt to their ever-changing needs and expectations. It also requires a willingness to experiment and learn from failures, quickly iterating on strategies and …
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#722: Agentic AI in retail with Dan Russotto, Furniture.com
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Building on the talk of AI in recent years, Agentic AI is an exciting area for retailers. But beyond talk, finding real-world examples and best practices can be tricky. Today we are here at eTail Boston, and I am excited to talk today about a company that is innovating in this space, not a traditional retailer, but an innovative aggregator using AI…
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Kate sounds off on cognitive capital and learning
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🎓 Our host, Kate Mueller, is teaching a 4-session Information Architecture Master Class that starts on September 16th! 🎧 TNBTW listeners can use the coupon code "NOTBORING" during checkout to save 40% off the list price! 🔗 Read more info and sign up: thenotboringtechwriter.com/learning — In this solo episode, Kate shares an update on her content up…
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#721: Making the most of peak season with Helaine Rich, ePost
22:47
22:47
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Is your brand ready to thrive, not just survive, in the face of evolving global consumer expectations and market shifts? Agility requires more than just quick reactions; it demands proactive foresight, strategic adaptability, and a willingness to embrace continuous evolution. This is particularly critical in today's ever-changing global ecommerce l…
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Lessons Learned from 85 HubSpot Onboardings
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In this episode of the RevOps Hero Podcast, host Chris Strom is joined by ClearPivot teammate Andrew Chao Daongam to break down what companies need to know before, during, and after onboarding with HubSpot. With over 80 successful onboardings under his belt, Andrew shares practical insights on: ✅ The 3 main types of HubSpot onboarding projects ✅ Se…
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The AI Engineer Fall Summit is coming back to NYC - Nov 20-21! Apply now. In December 2023, we first covered The Four Wars of AI and the RAG/Ops War. After tens of millions poured into vector databases, ups and downs in the hype cycle, we finally have Jeff Huber from Chroma joining us today for the new hot take: “RAG” is dead… and as context length…
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Bonus Ep 5: Ad-to-Landing Page Messaging: The Mistake Costing You Customers
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When your paid ads promise one thing and your landing page says another, conversions suffer. In this episode of The Conversion Podcast, Matt and James dig into a classic - yet often overlooked - challenge in digital marketing: maintaining a consistent “scent trail” from ad to landing page. The case study centres on a SaaS brand running heavily paid…
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S1 E1: Using UX Strategy to Put Players First with Celia Hodent, PhD
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From her work as UX Director at Epic Games on classics like Fortnite to her widely respected published books on the psychology of video games, UX Strategist and author Celia Hodent, PhD has helped a broad variety of games, gamers, and game developers wrangle the complexity of possibility using classic human-centered design and research psychology t…
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Every (buying) decision is emotional with Talia Wolf
30:22
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Episode web page: https://bit.ly/3Jjar14 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary:In this episode of Insights Unlocked, host Nathan Isaacs sits down with Talia Wolf—foun…
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#720: Building stronger customer relationships using AI with Noah Zamansky, Stitch Fix
22:44
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AI can create immersive, human-centric experiences that not only drive sales but also foster enduring brand relationships in a rapidly evolving market. Today we’re going to talk about how AI-driven personalization allows retailers to move beyond generic experiences, crafting unique interactions that resonate with individual preferences and behavior…
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#719: Composable Customer Data Platforms with Tejas Manohar, Hightouch
26:37
26:37
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Are you building your customer data strategy around your goals, or are your goals constrained by your data platform? Agility in today’s marketing technology landscape isn’t just about speed—it’s about flexibility. Brands need data architectures that adapt to their needs, not the other way around. And with the right approach, that agility can fuel p…
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#718: Building trust while building a brand with Meika Hollender, Nara Organics
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When consumer trust is more fragile than ever, how can brands, particularly in highly scrutinized categories like infant nutrition, utilize the latest approaches to not only build trust but also deepen consumer relationships? Agility requires not only adapting to evolving consumer expectations and technological advancements but also maintaining eth…
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Uncut with Danilo Leal, Design Engineer at Zed, Prototyping in React and Built in Rust, Designing for an AI Assisted UX
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TDLR: 10 episodes in and we are going full uncut conversation with Danilo Leal. One of the magician Design Engineers working on the Zed code editor. “I'll be making a jingle” “We prototype everything in React before Rust” Danilo Leal represents a new breed of designer and engineer. The role of design is becoming more approachable with technology. A…
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Sometimes, the “no-brainer” ideas turn out to be… not so smart. In this episode of The Conversion Podcast, Matt and James break down a fascinating experiment run on KitchenAid’s iconic stand mixers — one that proves why you should never skip testing, even when you’re certain the idea will win. The team merchandised a 90-day money-back guarantee on …
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Conversion copywriting starts with customer research
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Episode web page: https://bit.ly/45oE6gF ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- Episode summary: In this episode of Insights Unlocked, host Nathan Isaacs chats with Chris Silvestri, f…
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#717: Understanding customers by simulating them first with Mike Taylor, Ask Rally
28:28
28:28
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Is the most effective way to understand real human behavior to simulate it first? Agility requires a willingness to test ideas that sound strange at first—like asking bots to act more human by narrowing their point of view, or treating synthetic personas as real sources of insight. But when applied correctly, this thinking unlocks entirely new ways…
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#716: Streamlining brand partnerships with Alan Gould, Mutual Markets
26:44
26:44
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What if building a brand partnership with a major entertainment property could happen in 5 minutes instead of 6 months—and drive 10x better results? What would that change for your marketing strategy? Today I’m joined by Alan Gould, CEO of Mutual Markets. Alan is at the forefront of a major shift in digital marketing and advertising—using AI to red…
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Empathy advocacy: Designing docs for all emotional states with Ryan Macklin
52:35
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🎓 Our host, Kate Mueller, is teaching a 4-session Information Architecture Master Class that starts on September 16th! 🎧 TNBTW listeners can use the coupon code "NOTBORING" during checkout to save 40% off the list price! 🔗 Read more info and sign up: thenotboringtechwriter.com/learning — Learn how Ryan Macklin's "empathy advocacy" framework helps y…
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Sub Agent or Super Agent, MCP UI Over Lunch, Bitter Lesson Learnings, Locking in on Prompts and Trying to Live in the Future
57:46
57:46
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57:46
TLDR Matt caught whitebait for dinner during his outdoor adventures. Wing foiling is a new sport gaining popularity. Sub agents are necessary for exploring context windows in AI. A2A and MCP servers are the future of AI integration. AI-assisted code review can streamline the development process. Prompting techniques are evolving and require careful…
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#715: Increasing speed to insights with Sid Banerjee, Medallia
29:32
29:32
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29:32
What could your CX teams do to strategically move your brand forward if they weren’t tethered to dashboards? Agility requires CX teams to move beyond reactive reporting and embrace proactive insight delivery. In an era where insights are instantly available through conversational AI, the strategic role of CX is about to shift—big time. Today we’re …
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In this bonus episode of the Conversion Podcast, James shares a fascinating case study about using video to improve product comprehension for a tech product, a cell phone signal booster. We discuss the results of running experiments that tested video placement on landing pages and product pages, revealing unexpected insights about video’s effect on…
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A magician's take on message testing and marketing clarity
35:34
35:34
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35:34
Episode web page: http://bit.ly/472L2m0 ----------------------- Got a question? Want to recommend a guest? Or do you want to tell me how the show can be better? Send me a voice message via email at [email protected] ----------------------- What do magicians and marketers have in common? A lot more than you think. In this episode of Insights U…
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#714: Keeping up with e-commerce evolution with Lena Moriarty, eTail and Worldwide Business Research
20:40
20:40
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20:40
One thing is for certain: the world of e-commerce never sits still. But what should retailers be paying attention to now? Agility requires not only adapting to changing consumer behaviors but also anticipating them. It's about proactively shaping the future of retail, not just reacting to it. Today, we're going to talk about navigating the ever-shi…
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#713: Agentic AI that improves the customer experience, with Manisha Powar, Qualtrics
26:36
26:36
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Agility requires more than just speed—it demands relevance and empathy, especially when AI is stepping in to play a bigger role in the customer experience. What if the problem isn’t that AI moves too slowly—but that it moves without context, without empathy, and without earning trust? Today we’re going to talk about how Agentic AI is changing that—…
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