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3 Wins for Employee Experience

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Manage episode 483858116 series 3424323
Content provided by Jeannie Walters, CCXP, Jeannie Walters, and CCXP. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeannie Walters, CCXP, Jeannie Walters, and CCXP or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

What truly creates an exceptional employee experience? The answer goes far beyond competitive compensation and trendy office perks.
Employee and customer experiences are inextricably linked - you simply cannot separate these two crucial elements of business success. When employees feel valued, aligned with purpose, and empowered to make decisions, that positive energy naturally flows through to customer interactions, driving better results for everyone.
The foundation of great employee experience rests on three essential pillars. First, a purpose-driven culture rooted in a clear mission statement gives employees something bigger than themselves to work toward. Second, employees need clarity around what success looks like and how their specific role contributes to it. The third pillar is genuine empowerment through proper tools, training, trust and support.
While benefits and compensation matter, they're merely table stakes. The true elevation of employee experience comes when people connect to purpose and understand that customer experience is everyone's business.
Ready to transform your employee and customer experiences? Visit experienceinvestigators.com for resources or join our membership at cxmembership.com to access on-demand courses that will help you build a truly customer-centric organization from the inside out.

Resources Mentioned:
Download the free CX Mission Statement Workbook -- https://bit.ly/cx-mission-workbook
Get the Employee Journey Map Template -- https://bit.ly/ejmtemplate
Learn more about CXI Membership™ and apply -- http://CXIMembership.com
Experience Investigators -- https://experienceinvestigators.com

Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

  continue reading

Chapters

1. Introduction to Experience Action (00:00:00)

2. Question About Employee Experience (00:00:58)

3. Purpose-Driven Culture (00:01:43)

4. Clarity Around Success (00:05:45)

5. Empowerment Through Support and Tools (00:07:24)

6. Creating a Customer-Centric Organization (00:10:18)

7. Resources and Call to Action (00:12:25)

118 episodes

Artwork
iconShare
 
Manage episode 483858116 series 3424323
Content provided by Jeannie Walters, CCXP, Jeannie Walters, and CCXP. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeannie Walters, CCXP, Jeannie Walters, and CCXP or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

What truly creates an exceptional employee experience? The answer goes far beyond competitive compensation and trendy office perks.
Employee and customer experiences are inextricably linked - you simply cannot separate these two crucial elements of business success. When employees feel valued, aligned with purpose, and empowered to make decisions, that positive energy naturally flows through to customer interactions, driving better results for everyone.
The foundation of great employee experience rests on three essential pillars. First, a purpose-driven culture rooted in a clear mission statement gives employees something bigger than themselves to work toward. Second, employees need clarity around what success looks like and how their specific role contributes to it. The third pillar is genuine empowerment through proper tools, training, trust and support.
While benefits and compensation matter, they're merely table stakes. The true elevation of employee experience comes when people connect to purpose and understand that customer experience is everyone's business.
Ready to transform your employee and customer experiences? Visit experienceinvestigators.com for resources or join our membership at cxmembership.com to access on-demand courses that will help you build a truly customer-centric organization from the inside out.

Resources Mentioned:
Download the free CX Mission Statement Workbook -- https://bit.ly/cx-mission-workbook
Get the Employee Journey Map Template -- https://bit.ly/ejmtemplate
Learn more about CXI Membership™ and apply -- http://CXIMembership.com
Experience Investigators -- https://experienceinvestigators.com

Want to ask a question? Visit askjeannie.vip to leave Jeannie a voicemail! (And don't forget to follow Jeannie on LinkedIn! www.linkedin.com/in/jeanniewalters/)

  continue reading

Chapters

1. Introduction to Experience Action (00:00:00)

2. Question About Employee Experience (00:00:58)

3. Purpose-Driven Culture (00:01:43)

4. Clarity Around Success (00:05:45)

5. Empowerment Through Support and Tools (00:07:24)

6. Creating a Customer-Centric Organization (00:10:18)

7. Resources and Call to Action (00:12:25)

118 episodes

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