Best CCXP Podcasts (2025)

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FANTASTIC FOUR: FIRST STEPS! | Our Honest Review! 1:11:12

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3d ago1:11:12

1:11:12

Will Fantastic Four First Steps CLOBBER the box office? Only time will tell! Join Zach, Gina, and Jess as they talk about their thoughts on Fantastic Four First Steps! Join the NR Underground for exclusive audio shows: https://nrunderground.supercast.com From the same team that brought you New Rockstars and The Deep Dive, it's The Breakroom! Coveri…

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Customer-centric? Or just talk? 13:32

6d ago13:32

13:32

What does it really mean to be customer-centric? Too many companies claim the title without living it. In this episode, we explore how to tell the difference between lip service and genuine customer focus. You’ll learn the key signs of authentic customer centricity—like feedback that drives real change, empowered employees who can fix problems, and…

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MCU RESTART Confirmed, The Future of X-Men, and MORE! 1:12:27

6d ago1:12:27

1:12:27

Kevin Feige revealed his 7 year plan for Marvel at an impromptu Roundtable Interview last Friday! He also directly addresses Marve's "homework era" and the possibility of a Marvel Reboot. Join Zach, Jessica, and Gina as they talk about all this and more on The Breakroom! Join the NR Underground for exclusive audio shows: https://nrunderground.super…

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#58 CX Micro-Missions: Scale is overrated. Start small. Start now. 15:25

7d ago15:25

15:25

In this final episode before summer, Nienke shares her Power of ONE, a refreshing take on CX leadership that skips the frameworks and dives into behavior, trust, and real connection. You’ll get: 3 CX micro-missions 9 practical actions (yes, totally doable!) A summer challenge: pick one each week and go for it Backed by insights from Harvard Busines…

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Early POSITIVE Reviews for F4, The FUTURE of the DCU, and MORE HEADLINES! 1:00:54

10d ago1:00:54

1:00:54

A LOT of news happened, so much in fact that we're doing a SECOND HEADLINES SHOW this week! Join Jessica, John, and special guest Hector Navarro as they talk about all this and more on today's Headline Show! Join the NR Underground for exclusive audio shows: https://nrunderground.supercast.com From the same team that brought you New Rockstars and T…

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Stranger Things Season 5 Trailer Discussion! 1:07:01

12d ago1:07:01

1:07:01

It's been almost a decade since Stranger Things started and now the trailer for the final season is here! Join Zach, Gina, and John as they talk about their expectations for Stranger Things Season 5 and more on this episode of The Breakroom Join the NR Underground for exclusive audio shows: https://nrunderground.supercast.com From the same team tha…

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Comicmanía: Reseña Supermán

13d ago

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By Carlos Joey Moises

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Surprise, Delight, or Just Get It Right? 11:03

13d ago11:03

11:03

Is “surprise and delight” really the secret to customer loyalty, or is reliability your real superpower? In this episode, we challenge one of CX’s biggest myths: that delight always wins. Many brands, especially in B2B, utilities, or financial services, build trust not through flashy moments but through consistent, dependable service. We explore ho…

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All Your Superman Questions Answered! 58:33

13d ago58:33

58:33

Superman just came out and people had a lot of questions about it. Join Erik, Gina, and Zach as they talk about some questions they had as well as any the audience may have had in this episode of Lingering Questions! Join the NR Underground for exclusive audio shows: https://nrunderground.supercast.com From the same team that brought you New Rockst…

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Fantastic Four Promo Roundup PLUS More Headlines! 2:05:58

14d ago2:05:58

2:05:58

Is the Fantastic Four Marketing team showing us too much of the movie? Join the NR Underground for exclusive audio shows: https://nrunderground.supercast.com Join Zach, Gina, and John as they talk about all the new Fantastic Four Promo material, the new Harry Potter Image, and more on this week's Headline Show! From the same team that brought you N…

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#57 Zichtbaar, slim en strategisch – zonder jezelf te verliezen 49:38

15d ago49:38

49:38

This episode is in Dutch 🇳🇱 Hey there! Normally, this podcast is in English – but for this special episode, we’re switching to Dutch. Why? Because the conversation needed to be raw, real and relevant for the Dutch-speaking women in CX and customer service leadership roles. Of course I am helping you out, this is the link to a blog with the insights…

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Is Superman as GOOD (or as BAD) as everyone says? 1:17:35

17d ago1:17:35

1:17:35

Superman is James Gunn's FIRST official film of the DCU! Did it meet our expectations? Or was it all hype and no bite? Join Erik and Zach with special guests Aaron Perine of Phase Hero and Dave Ogleton aka FitDadCEO as they discuss their thoughts on Superman! Join the NR Underground for exclusive audio shows: https://nrunderground.supercast.com Fro…

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ComicMania: Ironheart Final de Temporada

20d ago

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By Carlos Joey Moises

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CX Pulse Check - July 2025 26:41

20d ago26:41

26:41

When half a billion customers interact with your service each year, you gain rare insight into what truly drives—or destroys—customer loyalty. In this CX Pulse Check, Jeannie welcomes Marcus Story, Corporate Director of Customer Experience and Social Customer Care at Delaware North, for a candid conversation about the state of travel and hospitalit…

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Jurassic World Rebirth Review and Your Questions Answered! 1:02:37

20d ago1:02:37

1:02:37

Did Jurassic World Rebirth successfully reboot the franchise? And what will the future hold? Join Erik, Aaron, and Jess as they talk about all this and more on The Breakroom! Join the NR Underground for exclusive audio shows: https://nrunderground.supercast.com From the same team that brought you New Rockstars and The Deep Dive, it's The Breakroom!…

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What Was Cut From Fantastic Four? PLUS More Headlines! 1:08:58

21d ago1:08:58

1:08:58

Have Natasha Lyonne and John Malkovich been cut from Fantastic Four? And what do we think about the Superman Embargo leaks? All this and more on today's Headline Show! Join the NR Underground for exclusive audio shows: https://nrunderground.supercast.com Wanna send us something stupid? Use our PO Box: 135 E Olive Ave, Burbank CA 91502 PO Box: 4266 …

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ComicMania: Ironheart

25d ago

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By Carlos Joey Moises

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IRONHEART 4 + 5 + 6 DISCUSSION! 1:14:50

25d ago1:14:50

1:14:50

From the same team that brought you New Rockstars and The Deep Dive, it's The Breakroom! Covering all of the nerdy news you need to know, plus exclusive interviews, after shows, and more! Subscribe: https://newrockstars.link/BR-SubFollow us on twitch! / breakroomnr Check out our merch! http://www.NerdRiot.shopPart of the @newrockstars networkWanna…

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TOP 10 FILMS of This Century? | Breakroom Staff Pick 1:08:58

27d ago1:08:58

1:08:58

From the same team that brought you New Rockstars and The Deep Dive, it's The Breakroom! Covering all of the nerdy news you need to know, plus exclusive interviews, after shows, and more! Join the NR Underground for exclusive audio shows: https://nrunderground.supercast.comFrom the same team that brought you New Rockstars and The Deep Dive, it's Th…

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SUPERMAN 2, The Batman II, and BOND! | The Headlines 51:15

28d ago51:15

51:15

Join the Breakroom Crew as they discuss all the nerdy headlines from last week. From James Gunn teasing Superman 2, to Bond getting a new director, and more! Learn more about your ad choices. Visit podcastchoices.com/adchoicesBy New Rockstars & Studio71

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#56 Becoming the Lovable Star: The warmth & competence advantage in CX Leadership 33:31

29d ago33:31

33:31

Ever felt your brilliant CX roadmap hit a brick wall of internal resistance? In this solo episode, your host Nienke Bloem reveals why influence inside your organization depends on two human signals - warmth and competence - and how you can dial up both to become the Lovable Star colleagues trust and senior leaders follow. Inspired by a mountain-top…

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28 Years Later Review and Your Questions Answered! 56:34

1M ago56:34

56:34

Join the NR Underground for exclusive audio shows: https://nrunderground.supercast.comNearly 2 decades have passed since the last 28 movies. Does 28 years later live up to the franchise's potential or is it yet another zombie movie? Join Erik Voss and John Costa as they talk about their thoughts and more on today's Breakroom Movie Review! Subscribe…

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ComicMania 0% en Rotten Tomatoes 2

1M ago

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By Carlos Joey Moises

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Getting Other Leaders On Board with CX 13:14

1M ago13:14

13:14

Why do so many customer experience initiatives fail to gain traction? Often, the challenge isn't the strategy itself, but how we build bridges with skeptical leaders. CX leadership requires empathy, strategy, and communication. Stepping into a CX role means asking colleagues to embrace change, which can feel like added pressure. The most successful…

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Punisher and Spider-Man Team Up in Brand New Day? 1:02:00

1M ago1:02:00

1:02:00

Join the NR Underground for exclusive audio shows: https://nrunderground.supercast.com Punisher CONFIRMED for Spiderman Brand New Day? Will this be a movie tv teamup or showdown? Join Brandon, Zach, and Gina as they go over all this and more in today's show! Subscribe: https://newrockstars.link/BR-Sub Follow us on twitch! http://twitch.tv/breakroo…

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ComicMania 0% en Rotten Tomatoes

1M ago

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By Carlos Joey Moises

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James Gunn Unannounced Secret DCU Project? And more Headlines! 1:21:53

1M ago1:21:53

1:21:53

Entertainment Weekly must have been jealous of Rolling Stone's attention, so they released more excerpts from their May interview with James Gunn! Join Brandon, John, and Zach as they go over all this and more in today's Headline Show Join the NR Underground for new audio shows from New Rockstars and Breakroom: https://nrunderground.supercast.com S…

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CX Mistakes We Learn From 18:32

1M ago18:32

18:32

Customer experience failures often illuminate the path to real transformation. In this episode, we explore how common CX missteps—from disconnected tools and siloed teams to unused customer data—can undermine trust and stall growth. The pandemic exposed just how fragile customer loyalty can be. Brands like Peloton had to pivot quickly as expectatio…

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Are BIG Theater Comedies BACK?! - Trailer Trawl 46:03

1M ago46:03

46:03

Recently there seems to be a big resurgence of classic slapstick and parody comedies. Will these make a strong come back to the main stream or peter out once again? Join Brandon, Zach, and Jess as they talk about all this and more on Today's Trailer Trawl! Subscribe: https://newrockstars.link/BR-Sub Follow us on twitch! http://twitch.tv/breakroomn…

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James Gunn Talks DCU Batman & Other Headlines! 1:04:31

1M ago1:04:31

1:04:31

James Gunn recently did an extensive interview with the Rolling Stone sharing his thoughts on his journey and the future of the DCU. Join Brandon, John, and Gina as they go over all this and more in today's Headline Show Subscribe: https://newrockstars.link/BR-Sub Follow us on twitch! http://twitch.tv/breakroomnr Check out our merch! http://www.Ne…

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#55 Talking B2B CX with Adam Dorrell from CustomerGauge 41:54

1M ago41:54

41:54

Welcome back to CX Leadership Talks! In a refreshing role reversal, today Nienke Bloem - your host - takes the guest seat, joining host Adam Dorrell for a conversation you don’t want to miss. Known for her infectious energy and practical approach to driving real change, Nienke opens up about what it really means to “spice up” customer experience - …

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The BEST MCU PHASE Trailers RANKED! (2016-2019) 1:03:38

2M ago1:03:38

1:03:38

People often say that Phase 3 is the best phase in the MCU. Now does that mean it has the best trailers as well? Join Zach, Brandon, Gina, and John as they decide where in the tierlist the first official trailers should be ranked in today's show of the Breakroom Subscribe: https://newrockstars.link/BR-Sub Follow us on twitch! http://twitch.tv/brea…

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Comicmania: Los 4 Fantásticos

2M ago

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By Carlos Joey Moises

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Stay Ahead of Customer Expectations 13:51

2M ago13:51

13:51

Are you keeping pace with what your customers really expect? Customer behaviors—where they abandon journeys, which tools they use, and how they move between channels—reveal critical, unspoken expectations. Your competition isn’t just your industry; it’s every standout experience your customers have elsewhere. AI holds powerful potential—but not as …

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Is Chris Evans LYING?! Plus New Superman Footage and More Headlines! 1:14:36

2M ago1:14:36

1:14:36

We paired up with Kinda Fit Kinda Fat for a new Superman-inspired tee! Get one for yourself at https://www.kindafitkindafat.com Is Chris Evans LYING about NOT being in Doomsday? NEW Superman footage? Join Brandon, Zach and Gina as they go over all this and more in today's Headline Show Subscribe: https://newrockstars.link/BR-Sub Follow us on twitc…

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TRAILER TRAWL FRIDAY! Fantastic Four, Alien: Earth, Wicked: For Good and More! 1:01:27

2M ago1:01:27

1:01:27

There were SO MANY NEW Trailers that released this week that wedidn't have the time to go over on monday and tuesday. So join Zach,Brandon, and Gina as they watch some of the other big trailers that they may have missed! Go to ⁠https://www.hims.com/breakroom⁠ to start treating your ED today! Subscribe:https://newrockstars.link/BR-Sub Follow us on t…

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ComicMania En CCXP

2M ago

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By Carlos Joey Moises

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CX Pulse Check - June 2025 31:15

2M ago31:15

31:15

What happens when we recognize employees as multi-dimensional humans instead of just job titles? The results can transform both customer and employee experience in powerful ways. In this CX Pulse Check, John Garrett, author of What's Your And?, shares how companies that invest in employee experience see powerful returns—like 28% revenue growth and …

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Netflix 2025 Slate! Squid Game, Stranger Things and MORE! 50:43

2M ago50:43

50:43

Go to https://www.hims.com/breakroom to start treating your ED today! Stranger Things FINALLY Ending? Another Knives Out Mystery? And Guillermo Del Toro's take on Frankenstein! Join Brandon, Zach, and John as they go over (mostly) everything that was announced and showcased at Netflix's Tudum this past weekend! Subscribe: https://newrockstars.link…

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New Fantastic Four Footage and other CCXP Headlines! 49:18

2M ago49:18

49:18

Go to https://www.hims.com/breakroom to start treating your ED today! Brand new Fantastic Four Footage? Gen V Season 2 Release date? Join Brandon, Zach, and John as they go over (mostly) everything that was announced and showcased at CCXP Mexico this past weekend! Subscribe: https://newrockstars.link/BR-Sub Follow us on twitch! http://twitch.tv/br…

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#54 The CX Boomerang: How to make customers come back for more 49:27

2M ago49:27

49:27

Welcome to a fresh episode of CX Leadership Talks, hosted by Nienke Bloem - the international customer experience expert known for her practical wisdom and signature blue dress! In this special “back to basics” episode, Nienke dives deep into the essentials of making your customers come back for more. You’ll get an insider’s look at her new CX Boom…

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UNIVERSAL EPIC UNIVERSE REVIEW: Is It Worth It? 1:45:29

2M ago1:45:29

1:45:29

Join Brandon and Erik as they answer all your questions about Universal's Epic Universe and anything else you might be curious about on today's episode of The Breakroom! From the same team that brought you New Rockstars and The Deep Dive, it's The Breakroom! Covering all of the nerdy news you need to know, plus exclusive interviews, after shows, an…

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Comicmania: La Caída de los Heroes

2M ago

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By Carlos Joey Moises

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THE LAST OF US Season 2 Finale! Review & Q&A 1:06:22

2M ago1:06:22

1:06:22

It’ll be another 2.5 years until we can complain about Season 3, so we’re getting all of our TLOU gripes out now! What did you think? Did everyone do the best they could for season 2? Was following up season 1 always going to be a gargantuan task? Join Zach, Gina, and John as they talk about all this and more on Today’s Aftershow! Learn more about …

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Marketing to CX Skills 11:50

2M ago11:50

11:50

There's a world of opportunity waiting for marketing professionals looking to pivot into customer experience. In this episode, we tackle a timely question from a recent graduate wondering how to leverage his marketing background to break into CX. Marketing and customer experience share significant DNA - both focus on understanding customers, buildi…

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Hulk in Spider-Man Brand New Day? and Other Headlines! 1:03:54

2M ago1:03:54

1:03:54

Hulk is rumored to be in Spider-man Brand New Day as a VILLAIN? But so was Mr. Negative! Join Jess, Zach, and Gina as they talk about Spider-man Brand New Day, upcoming shows, and more on today’s Headline show! From the same team that brought you New Rockstars and The Deep Dive, it's The Breakroom! Covering all of the nerdy news you need to know, p…

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The BEST and WORST Marvel Trailers RANKED (2008-2015) 1:28:36

2M ago1:28:36

1:28:36

Remember MCU Phase 1 - 2? I member. Member how good that era of marvel films was? I remember. Well join Zach, Gina, and John as they try to remember and rank all of the FIRST official trailers for Phase 1-2 Marvel Films! Watch all the Phase 1 - 2 Trailer 1's here:https://www.youtube.com/playlist?list=PLeyrFlUreHXXyS1_dTGS6nD6VhFzDlMpP Make your own…

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ComicMania: Top 5 Crossovers

2M ago

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By Carlos Joey Moises

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THE LAST OF US 2x06: Review and Q&A 49:37

2M ago49:37

49:37

Take advantage of Ridge’s Memorial Day Sale and get UP TO 40% Off right now by going to https://www.Ridge.com/BREAKROOM #Ridgepod Upgrade your daily routine with Vessi. Shop now at https://vessi.com/BREAKROOM and simplify your step. Embrace comfort and get 15% off your first purchase at checkout! Upgrade your sleep with Miracle Made! Go to https://…

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3 Wins for Employee Experience 12:55

2M ago12:55

12:55

What truly creates an exceptional employee experience? The answer goes far beyond competitive compensation and trendy office perks. Employee and customer experiences are inextricably linked - you simply cannot separate these two crucial elements of business success. When employees feel valued, aligned with purpose, and empowered to make decisions, …