Customer Service is a podcast by Canoe Club where we ask and answer questions with guests about style, culture, and more.
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Customer Service Podcasts
Builders Wanted features candid conversations with the leaders and industry pioneers who are reimagining customer engagement, driving transformation, and fostering innovation with transformative technologies. Step inside the minds of the builders reshaping how businesses connect, engage, and grow.
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Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
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Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
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The Podcast for Contact Center and Customer Experience Leaders! Learn Best Practices, New Technology, Tips & Tricks, and more. Listen in!
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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Beyond the Prompt dives deep into the world of AI and its expanding impact on business and daily work. Hosted by Jeremy Utley of Stanford's d.school, alongside Henrik Werdelin, an entrepreneur known for starting BarkBox, prehype and other startups, each episode features conversations with innovators and leaders to uncover pragmatic stories of how organizations leverage AI to accelerate success. Learn creative strategies and actionable tactics you can apply right away as AI capabilities advan ...
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Shafer Heating & Cooling, LLC is a world-class provider of residential heating, air conditioning, and indoor air quality that has served the Hillsboro, OH area since 1985. We are a leader in healthy and efficient indoor home comfort. We aim to deliver superior service with an unparalleled customer experience.
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The latest business and finance news from around the world, on the BBC.
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I’m America’s Service Sales coach Joe Crisara, and I’ve been down the same path. For nearly 45 years, I performed services for clients just like yours, and like you, I suffered frustration & heartbreak, and I poured out the blood, sweat & tears it takes to survive. Over time, I learned to change how I did things so I got more traction and better results.
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Tune into “Superpro Podcast” by Housecall Pro, where home service professionals share their journeys and expert advice. Each episode dives into real-life stories, offering insights on overcoming industry challenges, innovative business strategies, and personal growth. Learn how to elevate your service business from marketing tips to tech innovations. Perfect for newcomers and veterans looking to stay ahead in the home service industry.
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This is The Customer Wins podcast where business leaders discuss their secrets and techniques for helping their customers succeed and in turn grow their company.
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We explore the intersection between customer experience (CX), employee experience (EX), and how companies are creating leaders and cultures that are maniacal about their customers - both internal and external. Visit us on www.becustomerled.com
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Customers don’t just buy products — they buy experiences, connections, and the way you make them feel. The Customer Connect Podcast helps small business owners turn those moments into lasting profit. Hosted by retail strategist Nicole Keleher, the show explores how customer experience and meaningful relationships give product and service providers their true competitive edge. Through stories, strategies, and practical examples, you’ll learn how to create connections that keep customers comin ...
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PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
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From support to success and beyond - we talk with the people and companies building the future of customer experience. Presented by Tavolo Consulting.
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Lee Cockerell shares his wisdom and experience from his time as the Executive Vice President of Operations for Walt Disney World. Along with host Jody Maberry, Lee discusses how you can apply lessons in leadership, management, and customer service to create magic in your organization.
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How do we do this customer experience thing anyway? Join award-winning customer experience (CX) expert Jeannie Walters as she answers real questions from overwhelmed leaders! Let's turn ideas into ACTION! From company culture to employee experience (EX) to customer service, Jeannie wants to help you demystify the process for enriching the customer experience. With over 20 years investigating the best and worst in CX, this international keynote speaker has heard it all... and now she's here t ...
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Heritage Signs & Displays is a Veteran owned, full-service Commercial Printing, Custom Signs, and Display Company specializing in the production and installation of trade show graphics, events banners, window graphics, wall wraps, environmental graphics, booklet printing, and marketing materials to improve the branding of businesses in Southern Maryland, Baltimore MD, Annapolis MD, and Waldorf MD. Get more information: https://heritagecustomsigns.com/
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The CX Equation podcast from Tap CXM discusses what it really takes to deliver great customer experience in complex organisations. Hosted by industry leaders Chantelle Casey and Mark Clydesdale, each episode is a practical and refreshingly honest conversation with leaders doing the work. Deep-diving into the strategies and technologies transforming CX across all business sectors, from CRM rollouts to loyalty redesigns to workflow overhauls - and everything in between. Whether you're a CX lea ...
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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Stories of your customers on their journey, and how they build or break relationships with companies like yours. Host Russel Lolacher shares real customer experience case studies in a 1950s radio drama narration style with modern tips and analysis. Born from The Upsell.com Blog, The CX Storytime Podcast: Tales from the Customer Journey presents true customers' stories including the impacts of their customer experiences, followed by valuable strategies on engagement and retention to help you ...
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The Intuitive Customer - Helping You Improve Your Customer Experience To Gain Growth
Colin Shaw, Beyond Philosophy LLC
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We believe you should laugh and learn! 'The Intuitive Customer' podcast achieves this. Hosted by Colin Shaw, recognized as one of the top 150 business influencers by LinkedIn, where he has over 283,000 followers, and Prof. Ryan Hamilton, Emory University, discusses how you can improve your Customer Experience and gain growth. This review sums up: "The dynamic between the two hosts makes this podcast. Each brings a unique take on the topic and their own perspective and plays off each other se ...
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Discover ideas, tactics, news, and information that matters to your contracting business and you. Increase productivity, profitability, customer and employee satisfaction.
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Jobber’s Masters of Home Service podcast features in-depth interviews with industry experts to help make your business more profitable and efficient. Tune in today to get actionable advice, insights, and inspiration from successful business owners who live and breathe home service.
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Inside Information
Hosted by Laura McGowan | A Tweddle Group Presentation | Produced, Written & Edited by Joe Frezza & Laura McGowan | Audio Engineered by Meredith Davidson
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Product information: it's the place where humans and technology meet. Could better product information, better customer support and better service information create a new level of end-user experience AND improve our businesses in the process? Join Laura McGowan for Inside Information--everything you ever wanted to know about product information, but were afraid to ask.
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In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
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If you work in customer support, if you lead a support team, or if you are looking to better the customer experience for your company, then this podcast is for you! Happy to Help is a podcast about all things customer support brought to you by the people at Buzzsprout. Join us, on the second Tuesday of every month as Buzzsprout's Head of Podcaster Success, Priscilla Brooke dives into the world of customer support to make remarkable support the standard, not the exception!
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Designed to keep HHG Van Operators updated on industry topics that impact their ability to run a successful small business. Ace Relocation Systems is a leading U.S. moving, warehousing, and distribution company with coverage around the globe. For nearly 40 years, our family-owned business has provided unrivaled customer service to individuals, employee relocation programs, and commercial business clients. Our strength comes from our small-business heritage and customer-first philosophy combi ...
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Join our CEO, Jo Causon, as she discusses all things customer service, with frank and open conversations on how we centre the customer to benefit consumers, business, society, and the wider UK economy.
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Better Together: Customer Conversations – a series where customers, partners, and thought leaders discuss solving business challenges with SAP Business Technology Platform. Hear from your peers and join in the inspiring conversations.
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The Woodworking Network Podcast with Will Sampson dives into the details of running a successful woodworking business. Will discusses everything from bidding and estimating costs, technology, customer service, and best practices, to government regulations and tariffs. He also regularly conducts guest interviews with industry leaders and experts.
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Welcome to Act on Tech, the podcast that empowers you to harness technology to boost your productivity and simplify your life. Hosted by tech enthusiast and entrepreneur Alex, each episode dives into actionable tips, tools, and insights to help you stay ahead in the digital age. Discover practical advice, expert opinions, and cutting-edge trends, all while learning about Alex Custom Tech, a leading MSP dedicated to providing personalized IT solutions for business and residential customers. T ...
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Customer service, done right, can be your company's single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
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On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
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Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery — the podcast for IT leaders, MSP owners, and service delivery professionals who want to elevate performance, improve processes, and stay ahead in the fast-changing managed services landscape.
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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The business podcast designed for entrepreneurs and small business owners to be inspired by, listen to, enjoy and take some action from.
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An interview style podcast with people in the Custom Home Furnishings industry.
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Information and Insight into what's new and why it matters, on Amazon Connect. Brought to you by Marc and Doug, who have been working with Amazon Connect since service launch.
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Meet the humans designing the future. Go behind the scenes to meet the people designing what's next in the world of products, services and experiences. Brought to you by frog, your global reinvention and experience partner. frog is part of Capgemini Invent. www.frog.co
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Sedona Waterproofing Solutions is a trusted provider of crawl space and basement waterproofing, and foundation repair. With a commitment to top-quality materials, innovative technology, and excellent customer service, we ensure all property remains safe from water damage, mold, and other undesirables. We offer assistance for any waterproofing emergencies and provide free inspections and quotes. We are dedicated to customer satisfaction and pride ourselves in garnering exceptional reviews due ...
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Sunny's Silver Linings is a Top MSP Channel Podcast hosted by the CEO of IT By Design, Sunny Kaila. Sunny and his guests cover a wide range of MSP and Talent-based topics, including MSP services, cybersecurity, customer service, and strategies to achieve growth and success in the channel. Listen now to take your business to the next level! https://hubs.ly/Q02DrxnQ0
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When you understand strategic relations you can position yourself in any market to create and keep profitable customer. This is done not by taking advantage of anyone, but instead by increasing your service to them. Discover self-marketing insights that increase your influence, earnings, and value in a marketplace. Become a supporter of this podcast: https://www.spreaker.com/podcast/inside-strategic-relations--3010682/support.
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On each episode of TimTalks: Automotive Leadership and Beyond, Tim Cox, co-founder of CarNow, chats with the best minds in the car business to share as much usable and practical information as possible to help dealers achieve their goals in increasing profits, elevating customer service, and overall employee retention. "No one is smarter than everyone — let’s get better together!” – Tim Cox
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A podcast devoted to challenging, encouraging, advising, and highlighting the men and women of the home services industry. Whether you are a plumber, electrician, or HVAC technician, you all share the common tension of being both the hero and the villain in the eyes of the customer. Hosts Brian and Nate discuss and interview guests to show how to not only be the hero, but to be rewarded with more than a cape. [CLAIM:9U0WG0ZR]
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The Official AWS Podcast is a podcast for developers and IT professionals looking for the latest news and trends in storage, security, infrastructure, serverless, and more. Join Simon Elisha and Hawn Nguyen-Loughren for regular updates, deep dives, launches, and interviews. Whether you’re training machine learning models, developing open source projects, or building cloud solutions, the Official AWS Podcast has something for you.
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Fast Food Insider" takes you behind the counter of America's favorite fast food chains. Join us as we dive into the menus, marketing strategies, and e-commerce success stories of iconic brands like McDonald's, Whataburger, Burger King, Popeyes and more. Each episode, we'll explore how these quick-service giants are leveraging Shopify to drive sales, improve customer experience, and stay ahead of the competition. From exclusive interviews with industry experts to in-depth analysis of the late ...
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What if the secret to transforming your business wasn’t in the next big strategy—but in the experiences you create every single day? Chats with Jason is more than a podcast—it’s a movement led by customer experience strategist and bestselling author Jason S Bradshaw. In each episode, Jason sits down with world-class leaders—not just from customer service or HR, but from technology, marketing, finance, design, leadership, and more. Why? Because every part of a business touches the customer or ...
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The Hidden Gold Mine in Your Current Customer Base | Joe Crisara joins The Business of Learning w/ Joao Camargo
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In this episode of the Service MVP Podcast, Joe Crisara guests on The Business of Learning with Joao Camargo From nearly $500,000 in debt to building a system that helps contractors earn 5–7x more per job, Joe shares the real science behind pricing, value perception, and client retention. This conversation goes deep into why copying competitors’ pr…
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Fin Conversations Ep5: End of Year Review 2025
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In our last episode of 2025 Bobby Stapleton, Senior Director of Human Support at Intercom, is joined by Franka Martinovic, Director, Customer Support, Intercom, to reflect on a year of rapid change for Intercom’s support team. They discuss how AI has shifted support from a reactive function to a consultative, revenue-driving motion, what it takes t…
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Timothy and Chase talk about their best of list for 2025. Customer Service Podcast on Instagram @customerservicepod Canoe Club on Instagram & YouTube @shopcanoeclub www.shopcanoeclub.com
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Summary In this episode of the Customer Service Revolution podcast, Denise Thompson and John DiJulius discuss the concept of being in the 'certainty business.' They explore how uncertainty is a major source of anxiety for both customers and employees, and how organizations often neglect the human side of communication in favor of technical skills. …
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188: Customers Want to Buy, Not Be Sold with Geoffrey Reid
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Host: Tony JohnsonGuest: Geoffrey Reid Author: The Revenue Catalyst: Mastering the Art of Sales In this episode, I sit down with Geoffrey Reid, a globally recognized sales leader with a rare blend of academic depth and real-world execution. Geoffrey's journey from public policy and mediation to sales leadership gives him a unique lens on how sellin…
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techENVY’s Growth Playbook: Clarity, Consistency & Customer Experience with Anthony Quaresima
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Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we’ve spent nearly 30 years building, scaling, and eventually exiting our own MSP business. And one thing has become clear along the way: Delivering great service isn’t just about technical capability, it’s about clar…
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Review of the year 2025 - from Tariffs to Labubus
26:27
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Frey Lindsay looks back on the stories shaping the world of money and work in 2025. It's been a year where tariffs have grabbed many of the headlines and we hear from our correspondents around the world on the impact they've had. We also hear about the biggest toy and collector craze of 2025 - the Labubu doll.…
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Pakistani auctions its state airline live on TV
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In Pakistan, the government has sold its national carrier, PIA, in an auction which was televised live. The airline sold for $482 million. Gideon Long speaks to Muhammad Ali, the privatisation adviser to Pakistan's Prime Minister Shehbaz Sharif. We hear from two countries at the sharp end of Donald Trump’s tariffs over the past year - India, which …
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Leanna Byrne is joined by Russ Mould of AJ Bell to look back at the market moments that defined the year from tariffs and precious metals to the growing influence of artificial intelligence. Plus,the latest US jobs figures show a fall in new applications for unemployment benefits. And India launches its heaviest-ever rocket yet, another sign of its…
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As 2025 comes to a close, it’s time to step back and reflect on the lessons technology taught us this year. In this episode of Act on Tech, Alex looks back at the biggest trends, challenges, and shifts that shaped how businesses and individuals used technology—from cybersecurity and backups to AI, networking, and the growing need for intentional te…
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How the World’s Leading AI-First Fashion House Flips the Cash Flow Equation - with Diarra Bousso
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Diarra Bousso returns to Beyond the Prompt to share how she's reprogramming the fashion industry using AI, math, and a relentless spirit of experimentation. From selling AI-generated products before they exist to cutting out waste and wait times, she walks us through a radical new approach to design and operations. She explains how her team uses sc…
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The US economy picked up speed over the three months to September, as consumer spending jumped and exports increased but consumer sentiment is low, Rahul Tandon hears from a business about what things are like on the ground. The US Food and Drug Administration (FDA) has approved a pill version of the weight-loss drug Wegovy, according to pharmaceut…
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Future of MSPs 2026 AI Strategy Automation MSP Growth
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Roland Ligtenberg, co-founder of Housecall Pro, sits down with Barbra Vaigauskaite and Jeremy Walsh, cofounders of Mr. Perfect Plumbing. They shared the journey from both getting fired to starting their own plumbing business, along with the challenges and successes they've encountered along the way. The conversation covers effective marketing strat…
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Is the US economy in better shape than expected?
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New figures suggest the US economy is powering ahead but questions remain about what that really means for businesses? Leanna Byrne looks at what’s behind the data. Also, US regulators have approved the first pill version of the blockbuster weight-loss drug Wegovy. And could North Koreans be working remotely for US companies?…
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"Knowledge is the key that opens all the doors ahead of you." Notable Moments [03:55] Why making people feel important changes everything [06:42] The emotional root of most leadership problems [09:20] How exposure reshapes perspective and confidence [12:29] Reputation and the danger of untold stories [15:06] Why intentionality separates leaders fro…
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Another dramatic turn in the Warner Bros Discovery takeover
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The American billionaire Larry Ellison has promised more than $40 billion of his money in support of Paramount to buy rival studio, Warner Bros Discovery. Where does this leave antitrust questions around a Paramount or Netflix takeover? Ed Butler hears from Phillip Berenbroick, who served as chief counsel for the US Senate’s judiciary subcommittee …
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No One Wants to Work? The Real Problem Is Your Hiring System
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Every leader has said it—or at least thought it: “No one wants to work anymore.” But what if that belief is costing you great people, productivity, and profit? In this episode, Jason S Bradshaw sits down with Ryan Englin, bestselling author and CEO of Core Matters, to uncover why hiring struggles aren’t caused by the economy, the industry, or the n…
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Why is whiskey maker Jim Beam pausing production?
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Leanna Byrne takes a look as Jim Beam, one of the most recognisable names in American bourbon, confirms it will pause production for a year at its main Kentucky distillery from January. India and New Zealand strike a new free trade deal, cutting tariffs and opening markets on both sides. And at the box office, the latest Avatar: Fire and Ash opens …
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❄️🔥 How a Well-Maintained HVAC System Stays “Factory Fresh” and Lasts Longer
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❄️🔥 How a Well-Maintained HVAC System Stays “Factory Fresh” and Lasts Longer This episode explains how all systems, including HVAC, lose efficiency over time and why regular maintenance prevents that decline. Proper upkeep keeps equipment operating at factory-fresh conditions, improving efficiency and longevity. The host recommends biannual checkup…
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Unlocking Moral Imagination: Leadership Beyond Assumption
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(From the Relationships at Work podcast) In this episode, we dive into the concept of moral imagination as an antidote to the arrogant assumptions that can easily creep into leadership. Inspired by Jacqueline Novogratz's book Manifesto For A Moral Revolution, we explore how leaders can envision a more just and inclusive future by embracing humility…
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Want to double your ticket average without being pushy? Get access to real-time sales training, scripts, and role-play coaching inside the Blue Collar Closer community — join today before the next live Q&A drops: https://wastenoday.pro/BCC Join the Waste No Day! Facebook group: https://wastenoday.pro/FBgroup In this episode, we talked about differe…
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Transforming Client Relationships Through Mindset Assessments With Colleen Bowler
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Colleen Bowler is the Co-founder of C&J Innovations, a firm that provides tools and assessments to help financial advisors build deeper, life-centered relationships with clients beyond just the numbers. She is the Co-creator of The Passport Package, a mindset-based assessment system bridging the human and financial sides of planning. As a Certified…
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Contractor Cents - Episode 404 - Death By 1,000 Cuts - Part 2
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In the second of the Death by 1,000 cuts series I discuss the next little cut – Not answering the telephone. Wait! Before you ignore this podcast, listen to what happened and make sure it isn’t happening in your company. Free P&L Statement and Balance Sheet https://tinyurl.com/2rjd6wxu Ruth King Facebook - https://www.facebook.com/ruthking1650Linke…
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495 - Please Help Me Celebrate an Important Milestone
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If the Sew Much More Podcast has played a role in your journey in any way, I hope you'll consider participating. Here are the three questions: What changed for you after listening to, or being on, the Sew Much More Podcast? That change might have been practical—or it might have been internal. Second: What challenge were you facing at the time, and …
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Are Your Salespeople Sabotaging Your Customer Experience?
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Sales and Customer Experience—two critical functions that should work together, but too often operate at odds. This week, Colin and Ryan explore how traditional sales tactics can undermine long-term loyalty and create organisational silos. They share personal stories (including Colin's car-buying nightmare) and practical advice for aligning sales w…
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Ukraine's position has been strengthened by a €90bn loan agreed by the EU after failing to agree on using frozen Russian assets. But is it enough to keep the country going? In Sri Lanka, the International Monetary Fund has also approved a $206 million in emergency financing to help the country rebuild after a devastating cyclone. What will taking o…
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Spanish Immersion Daycare and Preschool
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Heather Reekie - Casa de CorazónOn Working With the SBA: "Getting the SBA loan was literally the hardest thing I've ever done. And I've given birth twice, naturally."We all wish we were smarter. As we get older, it becomes more difficult to learn new things.What if children could learn new things while they have a developing brain that can handle f…
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TikTok’s Chinese owner ByteDance has struck a deal with US and global investors to keep the app operating in America. But who really comes out on top? Could Japan’s interest rate hike offer relief to struggling households? Shipping giant Maersk has sent its first vessel through the Red Sea in two years. And how could a new EU finance deal strengthe…
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Delano Collins: Why MSP Service Shouldn’t Depend on Geography
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Welcome to Ctrl-Alt-Deliver: MSP Service Delivery Mastery. I’m Jeni Clift, joined by my husband and business partner Nick. Together, we spent nearly 30 years building, scaling, and eventually exiting our own MSP business. And here’s what we learned along the way: Great service delivery isn’t defined by tools or technology alone — it’s built on clar…
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The Amazon Connect Podcast - Ep.14 - All 30+ Features From re:Invent Explained!
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In this episode of the Amazon Connect podcast, hosts Douglas Park and Marc Rudkowski discuss the significant updates announced at Reinvent 2025, focusing on ~30 new features that enhance AI capabilities, workforce efficiency, and customer engagement in contact centers. They reflect on the impact of these updates, including the introduction of AI ag…
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Will Europe use frozen Russian assets to fund Ukraine?
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Volodymyr Zelensky has called on EU leaders at a crunch summit urgently to agree to a multi-billion euro loan in frozen Russian money to fund Ukraine's military and economic needs. Andrew Peach hears from EU leaders and an expert in Brussels. Also, Bolivia ends two decades of fuel subsidies, introducing tough measures to stabilise the public financ…
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Price increases in America ease unexpectedly
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It's a big data day for the US, Europe and the UK. What do interest rates decisions and inflation data mean for the global economy? India's textile businesses say high US tariffs are causing major pain for businesses. We hear from the Treasurer of the Tiruppur Exporters Association. And should we be categorising Labubu dolls as a fad? You can conta…
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Building the next generation of support leaders with Shmuel Saklad (Table Service 208)
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In this episode of the Table Service podcast, host Jordan Hooker speaks with Shmuel Saklad, Senior Manager, Customer Experience & B2B Contact Center Operations at B&H Photo Video. They dig into building a culture of excellence in support and how leaders can identify and build future leaders. Want to connect with Shmuel? Find him on LinkedIn: https:…
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From AI Chaos to Customer Confidence: Building Virtual Agents That Actually Work
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Guest: Adam Fenwick, SVP Global Alliances, Boost.ai Topic: Conversational AI in contact centers Focus: Strategy, design, regulation, and scale Audience: CX leaders, contact center executives, IT and digital leaders Produced by Darren Prine and the Cloud Tech Gurus team. Subscribe for more insights from industry leaders.…
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This episode of the Woodworking Network podcast was sponsored by FDMC magazine. FDMC magazine is your vital source of information to improve your woodworking business. Whether it is keeping you apprised of the latest advances in manufacturing, helping you solve your wood technology problems with Gene Wengert, or inspiring you with case histories ab…
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How is the US ship blockade affecting Venezuelans?
26:35
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The US has stepped up its blockade on Venezuela’s sanctioned oil tankers, as humanitarian workers are warning that the situation would get worse if food and medical supplies can’t get into the country. We hear from people living in Caracas and someone who has left the country few days ago. Also, the board of Warner Brothers Discovery has told share…
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Why will the world use more coal than ever this year?
8:54
8:54
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The International Energy Agency says we'll burn through a record 8.85 billion tonnes of coal in 2025, the first overall increase in fifteen years. We hear from Ro Dhawan, at the International Council on Mining and Metals about a path towards using more clean energy. Plus, the price of oil is up after US threats of a blockade on sanctioned Venezeula…
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The Right to Repair: What It Means for Everyday Tech Owners
30:41
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Who really controls the devices you buy—you or the manufacturer? In this episode of Act on Tech, Alex breaks down the growing Right-to-Repair movement and why it matters for anyone who owns a smartphone, laptop, tablet, or smart device. Learn how new laws are changing the way tech can be repaired, why big companies resisted these changes, and how t…
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01. Adrienne Simowski | Developing In-Vehicle AI | Consumer Interviews
28:40
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01. Adrienne Simowski | Developing In-Vehicle AI | Consumer Interviews What if your car could talk to you? What if it could tell exactly what that warning light means, and what to do with it next? What types of questions would you ask it? What kinds of information would you want it to give you? Host Laura McGowan hits the streets to find out how co…
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What’s Next in 2026: Rikki Singh on the Future of Customer Engagement
48:07
48:07
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In this special episode of Builders Wanted, recorded live from Twilio Transform in New York City, we’re joined by Rikki Singh, Twilio’s VP of R&D for Emerging Technologies. Rikki explores groundbreaking advancements in AI, security, and communications, touching on the evolution of technology and customer expectations as we approach 2026. The conver…
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Teaser: What We Learned From Diarra Bousso’s AI-First Fashion Startup
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In this teaser, Jeremy and Henrik debrief their conversation with Diarra Bousso, founder of the AI-first fashion startup DIARRABLU. They reflect on Diarra’s use of the word “yet” as a signal of growth, what it means to run a fashion brand more like a lab, and how her team “manages her back” when the ideas overflow. They also explore how AI is resha…
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097 | Laura Marion Breaks Down ACE Relocation’s 2025 Wins and 2026 Strategy
37:57
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Send us a text In this high-impact year-end episode of ACE Relocation Nation, host Dan Lammers is joined by Anthony Johnson Jr. (AJ) and special guest Laura Marion, Chief Operating Officer and Chief Financial Officer of ACE Relocation Systems and XPAT Relocation Solutions. Together, they unpack: 📉 The 2025 U.S. economic landscape, including tariffs…
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Why is black unemployment rising in the US?
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Why are black women are being hit hardest in today’s jobs market? With African American unemployment at a four-year high, we hear from women searching for work. In Japan, a “human washing machine” could soon be hitting the shops. The European Union waters down its own plan to ban petrol and diesel vehicles by 2035. We hear how the trucking industry…
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Retailers Can Now Sense, Predict, And Act In Real Time
43:21
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What happens when retail stops waiting for shoppers to arrive and starts responding to every signal in real time? We dive into a candid, practical look at how AI is reshaping the entire customer journey—from discovery sparked in chat interfaces to fulfillment choices optimized for margin and sustainability. With SAP Customer Experience leader Balaj…
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Roland Ligtenberg, co-founder of Housecall Pro, talks business growth with Rey Guedes, the founder of R&J Brothers Electric. Rey and his brother Juan have built a thriving, multi-generational business in New Milford, New Jersey. Rey shares how they prepare for the slowest months (January, February, and March), what he looks for in employees, and ho…
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The Bureau of Labor Statistics has released its long-awaited data, showing mixed signals for the US jobs market. The unemployment rate is at a four-year high of 4.6%, up from 4.4%. The European Union is set to soften its planned ban on new petrol and diesel cars, giving carmakers more time to move away from combustion engines. We hear from Wolfgang…
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Clicking “buy now” shouldn’t feel like shouting into the void. In this episode, we explore how digital retail can feel more human by pairing smart personalization with trust-building micromoments. Instead of proving what we know, we focus on what customers need next: clear fit guidance, delivery transparency, and friction-removing policies that bui…
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AI, Performance, and the Modern Agent with Steve Morrell
46:32
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AI is saving contact centers time, but is it actually making life better for agents? In this episode of Working Smarter, Dave Hoekstra chats with Steve Morrell from ContactBabel about new research into agent burnout, the evolving role of the agent, and what really happens when productivity goes up but KPIs don’t change. From AI-powered self-service…
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