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Content provided by Jeannie Walters, CCXP, Jeannie Walters, and CCXP. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeannie Walters, CCXP, Jeannie Walters, and CCXP or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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CX Pulse Check - October 2025

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Manage episode 511872754 series 3424323
Content provided by Jeannie Walters, CCXP, Jeannie Walters, and CCXP. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeannie Walters, CCXP, Jeannie Walters, and CCXP or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
  continue reading

Chapters

1. CX Pulse Check - October 2025 (00:00:00)

2. Meet Sid Banerjee and CX Pulse (00:00:10)

3. Four Big AI Use Cases in CX (00:01:41)

4. Testing, Pilots, and Knowing When to Stop (00:05:24)

5. Agentic AI Defined: From Advice to Action (00:07:44)

6. Voice AI Returns: Red Lobster and Beyond (00:10:23)

7. Convenience, Safety, and Phone UX Basics (00:14:03)

8. QA for Bots: Train, Measure, Improve (00:16:29)

9. Authenticity, Trolls, and Brand Voice (00:19:13)

144 episodes

Artwork
iconShare
 
Manage episode 511872754 series 3424323
Content provided by Jeannie Walters, CCXP, Jeannie Walters, and CCXP. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Jeannie Walters, CCXP, Jeannie Walters, and CCXP or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
  continue reading

Chapters

1. CX Pulse Check - October 2025 (00:00:00)

2. Meet Sid Banerjee and CX Pulse (00:00:10)

3. Four Big AI Use Cases in CX (00:01:41)

4. Testing, Pilots, and Knowing When to Stop (00:05:24)

5. Agentic AI Defined: From Advice to Action (00:07:44)

6. Voice AI Returns: Red Lobster and Beyond (00:10:23)

7. Convenience, Safety, and Phone UX Basics (00:14:03)

8. QA for Bots: Train, Measure, Improve (00:16:29)

9. Authenticity, Trolls, and Brand Voice (00:19:13)

144 episodes

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