Best The Quantify Group Podcasts (2025)

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#497: Leaders in Customer Loyalty: Brand Stories | Teriyaki Madness: Driving National Growth Using Tech, Flavor, and Fun! 34:33

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4d ago34:33

34:33

Send us a text Known for its irreverent attitude, unstoppable energy, and Seattle-style teriyaki bowls, Teriyaki Madness has always taken its food, but never itself, seriously. Founded in 2003 by friends who wanted to bring Seattle’s teriyaki culture to Las Vegas, Teriyaki Madness was purchased by its current CEO, Michael Haith, in 2016. Now headqu…

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231 - BESS explosion prevention and mitigation with Lorenz Boeck and Nick Bartlett 59:50

2h ago59:50

59:50

Today we cover another branch of safety of Battery Energy Storage Systems (BESS), that is explosion prevention in mitigation. I always thought you can either end with a fire or with an explosion, and boy I was wrong... but we will go back to this later. Now I bring on Dr. Lorenz Boeck (REMBE) and Nick Bartlett (Atar Fire) to unpack how gas released…

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#496: Leaders in Customer Loyalty: Industry Voices | Blings: Putting the Personal into Loyalty Programs 33:51

14m ago33:51

33:51

Send us a text Blings, a global company headquartered in New York, New York, is using patented AI-powered MP5 technology to help companies create personalized, interactive videos that connect with customers in real-time. The platform pulls in live data to create each video and customize loyalty offers and gamified experiences, engaging customers an…

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#495: Leaders in Customer Loyalty: Brand Stories | Baked-In Loyalty: Toppers Pizza’s Recipe for Connection and Growth 50:49

11d ago50:49

50:49

Send us a text For more than 30 years, Toppers Pizza has gone beyond crafting inventive, high-quality pizzas to delivering an experience that keeps guests coming back time and time again. With 60 stores across 14 states, the Wisconsin-based chain has built a loyal following thanks to its fun, late-night-friendly menu, fresh ingredients, and a focus…

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230 - Wind driven conflagration experiments with Faraz Hedayati 51:35

7d ago51:35

51:35

A facility with 105 synchronized fans pushing hurricane-class wind across a full-size house while a live fire... This is not science fiction - this is a real research capacity that helps us re-shape our knowledge on the full scale building ignition, fire spread, and failure. That’s the stage at IBHS, where we dig into how wind-driven fire behave di…

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#494: Leaders in Customer Loyalty: Industry Voices | Collinson International Creates Enhanced Customer Lounge Experiences for Today’s Travelers 25:54

13d ago25:54

25:54

Send us a text Collinson International, a privately-owned provider of global travel and customer loyalty programs, doesn’t offer your run-of-the-mill airport experience. Instead of being squeezed in plastic seating, knee to knee with fellow travelers in the main concourse, the company provides a premium airport lounge experience with a range of ame…

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#493: Leaders in Customer Loyalty: Brand Stories | Wings and Rings: Loyalty is Everything 36:46

9d ago36:46

36:46

Send us a text Families searching for a relaxed, local restaurant to enjoy good food at a reasonable price, and avid sports fans looking for a place to munch on chicken wings while catching the latest game might find Wings and Rings perfectly meets their needs. Established in 1984 in Cincinnati, Ohio, the 41-year-old sports franchisee concept now h…

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229 - Learning from 900 fires with Björn Maiworm 1:01:15

6d ago1:01:15

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What can you learn after processing observations across 900 severe fires? A lot. Actually, I will send you to the paper straight away: Evaluating 900 Potentially Harming Fires in Germany: Is the Prescriptive Building Code Effective? German Fire Departments Assessed Fire Safety Measures in Buildings Through On-Site Inspections And now let's dissect …

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#492: Leaders in Customer Loyalty: Industry Voices | The New Incentive Landscape: Maritz's Collections Motivate Members 25:16

20d ago25:16

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Send us a text Loyalty360 spoke with Mike Donini, Senior Buyer at Maritz, one of the largest full-service incentive and loyalty partners in North America. Maritz began in 1894 as a family-run wholesaler and manufacturer of fine jewelry and watches. During the Great Depression, Maritz pivoted its business to generate income, selling its merchandise …

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228 - Quantifying the expected utility of fire tests with Andrea Franchini 53:21

13d ago53:21

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What do you expect from running a fire test? I would hope that it improves my state of knowledge. But do they do this? We often pursue them blindly, but it seems there is a way to do this in an informed way. In this episode we explore a rigorous, practical way to select and design experiments by asking a sharper question: which test delivers the mo…

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#491: Leaders in Customer Loyalty: Brand Stories | How Insomnia Cookies Turns Late-Night Cravings Into Community 43:37

15d ago43:37

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Send us a text Long after most bakeries close, Insomnia Cookies comes to life, satisfying the late-night cravings of students and sweet-tooth fans alike. Founded in 2003 in a University of Pennsylvania dorm room, the brand has transformed a simple idea into a full-fledged movement, growing to more than 350 locations globally and earning millions of…

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227 - The differences between EV and ICEV fires in car parks 54:47

24d ago54:47

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A viral clip of an EV igniting was what started my worries about safety in car parks I have been designing. Are we ready for fast growing fires? Since 2019 I've learned and studied a lot, I've relaxed on some aspects of it and was able to identify they areas where a lot more engineering considerations should be placed. In this episode I would like …

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#490: Leaders in Customer Loyalty Industry Voices: Driving Emotional Connections That Survive Competitive Pressures 20:00

17d ago20:00

20:00

Send us a text How do your customers honestly feel about your brand? Are they just interested in discounts, or do they really believe your brand cares about what they think, buy, and experience when they shop with you? Are there strategic moves your company can make to create a stronger, more lasting relationship with both customer loyalty program …

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#489: Leaders in Customer Loyalty: Brand Story | Reimagining Loyalty at Sea: Inside Carnival Cruise Line’s New Rewards Experience 30:15

1M ago30:15

30:15

Send us a text As customer expectations shift and loyalty programs across industries evolve, Carnival Cruise Line is setting a new course for what engagement can look like at sea. Building on over 50 years of guest passion and brand recognition, the company is introducing an entirely new loyalty framework that mirrors the sophistication of leading …

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226 - New Swiss fire safety code with Gianluca De Sanctis and Sofia Kourgiantaki 1:02:24

1M ago1:02:24

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It is a massive effort to rewrite a national fire safety code around measurable risk, explicit targets, and cost-effectiveness. But sometimes, there are great reasons to do so. In this episode, together with Gianluca De Sanctis and Sofia Kourgiantaki we take you inside Switzerland’s sweeping reform, where a new federal law sets a maximum individual…

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#488: ITA Group on Quantifying Emotional Loyalty: Turning Connection into Measurable Business Impact 15:37

1M ago15:37

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Send us a text In this episode of Leaders in Customer Loyalty: Industry Voices, Loyalty360’s Ethan Perry sat down with Chris Jones, Senior Vice President of Engagement Solutions at ITA Group, to explore how brands are translating emotional loyalty from an abstract concept into a measurable driver of business growth. As a returning guest, Jones expa…

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#487: Leaders in Customer Loyalty: Brand Stories | Hospitality at the Heart: How Newk’s Eatery Blends Fresh Flavor, Warmth, and Loyalty 37:48

2M ago37:48

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Send us a text When you walk into a Newk’s Eatery, you’re greeted by the warmth of an open kitchen, the sound of sizzling steak and shrimp on the grill, and the fresh aroma of house-made salad dressings crafted from scratch. Founded in 2004, Newk’s has carved out its place in the fast casual dining space by staying true to two core principles: hosp…

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225 - Battery Energy Storage Systems with Noah Ryder 52:10

1M ago52:10

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Demand for the energy storage is as high as ever, and is about to triple-quadruple. The development of technology is at unprecedented phase, and even within a single project you may face different cell, battery or container generations. This pace reshapes how we think about battery energy storage safety, from enclosure design to emergency response.…

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#486: Leaders in Customer Loyalty: Industry Voices | How DragonPass Is Elevating Travel Loyalty Through Trust, Technology, and Time 31:42

2M ago31:42

31:42

Send us a text Every traveler knows the paradox of modern flight: one moment you’re gliding through security and boarding early; the next, you’re navigating delays, lost bags, or crowded lounges. The difference between frustration and delight often comes down to how a brand manages those moments. In an era where expectations evolve faster than itin…

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#485: Inside MANSCAPED’s Members Only Rewards: How Emotional Loyalty Fuels the Brand’s Growth 19:15

2M ago19:15

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Send us a text In the latest edition of Loyalty360’s Leaders in Customer Loyalty: Brand Stories series, Tara Roth-Sterger, Senior Loyalty Program Manager at MANSCAPED, shared insights into the brand’s journey and its customer-first approach. Founded in 2016 by Paul Tran, MANSCAPED has grown from a men’s below-the-waist grooming company into a globa…

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224 - Navigating the complexities to change our field - a roundtable with Steve McGuirk and Brian Meacham 1:07:38

1M ago1:07:38

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This week, in the Fire Science Show, we host a roundtable discussion on complexities in fire safety science and engineering. Most safety failures don’t come from a single mistake—they emerge when people, technology, and institutions misalign. In an ever-changing field in which complexities just go up, we open up a debate on how to cope with that so…

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#484: Leaders in Customer Loyalty: Brand Stories | Moe’s Southwest Grill: Redefining Loyalty with Flavor and Fun 28:21

2M ago28:21

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Send us a text Step into Moe’s Southwest Grill and the first thing you’ll hear is the signature shout: “Welcome to Moe’s!” As part of the GoTo Foods platform company, Moe’s taps into enterprise resources in technology, culinary innovation and guest insights that help the brand translate flavorful energy into long-term loyalty. But what really keeps…

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223 - Heat-induced delamination in CLT with Antonela Čolić 59:07

1M ago59:07

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In this episode of the Fire Science Show we invite dr. Antonela Čolić from the OFR Consultants, to break down the performance of adhesives used in CLT in fire, what differences between the glues are observable at the microscale and how they show up in real structure fires. We compare common polyurethane adhesives: one that softens near 200–220 C an…

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#483: Leaders in Customer Loyalty: Brand Story | Play, Partnerships, and Personalization: How Hasbro Builds Loyalty Across Generations 15:52

2M ago15:52

15:52

Send us a text For more than a century, Hasbro has been a household name in toys and games, with a portfolio spanning over 1,500 intellectual properties, from childhood classics like Candy Land to iconic titles like Monopoly and Clue. But in today’s entertainment landscape, nostalgia alone isn’t enough. To thrive, the brand has leaned into partners…

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222 - Integrating WUI risk management and fire safety engineering with Pascale Vacca 1:11:33

2M ago1:11:33

1:11:33

In this episode we try to demonstrate another step in integrating fire engineering into WUI risk management, and vice versa. These two areas together form some sort of fire engineering method, which I strongly believe will be an important part of our profession in the future. Today I got to sit down with Dr. Pascale Vacca from UPC to unpack a pract…

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#482: Executive Spotlight: How Petro-Canada’s Amanda Mitchell Is Redefining Loyalty in a Commodity-Driven 29:02

2M ago29:02

29:02

Send us a text In this Executive Spotlight, Loyalty360 CEO Mark Johnson speaks with Amanda Mitchell, Head of Loyalty at Petro-Canada, proudly owned by Suncor, Canada’s leading integrated energy company. With nearly 20 years of experience, Mitchell brings a seasoned perspective on how loyalty can transform a commodity-driven industry. Overseeing Pet…

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#481: Leaders in Customer Loyalty: Brand Story | Driving Customer Loyalty: Avis’ Vision for Premium, Personalized Mobility 25:02

2M ago25:02

25:02

Send us a text For decades, car rental has been viewed as a transactional necessity. Simply a checkpoint on the travel journey rather than a meaningful part of it. Beth Gibson, Vice President, Avis First, sees that as a missed opportunity. With the recent launch of Avis First, she’s leading a bold initiative to shift perceptions and elevate expecta…

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221 - Fire experiments at the ISS (SoFIE-MIST) with Michael Gollner 1:02:59

2M ago1:02:59

1:02:59

Fire doesn’t play by Earth’s rules once you leave gravity behind. In this deep dive with Professor Michael Gollner, we unpack what the recent experiments at the ISS called SoFIE-MIST taught us about solid fuel flammability in microgravity—how tiny ventilation, oxygen levels, and pressure shifts determine whether a flame spreads, stalls, or vanishes…

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#480: Leaders in Customer Loyalty: Brand Stories | McAlister’s Deli: Crafting Loyalty Through Purpose, Personalization, and a Perfect Cup of Tea 35:35

3M ago35:35

35:35

Send us a text In a time when restaurant brands are redefining what value and connection mean to their guests, McAlister’s Deli is standing out by blending purpose-driven hospitality with operational precision and digital intelligence. In this edition of Leaders in Customer Loyalty: Brand Stories, we sat down with Danielle Porto Parra, Chief Brand …

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220 - Test vs experiment with David Morrisset 1:00:36

2M ago1:00:36

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In this episode we dive into the ap between standardized tests and experiments, trying to figure out (a) is there a difference and (b) if there is, could not understanding the difference quietly erode safety. With guest David Morrisset (Queensland University), we unpack furnace ratings that read like time but aren’t, cladding classifications that w…

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#479: Leaders in Customer Loyalty Industry Voices | How Paisly is Elevating Travel Loyalty Through Personalization and Partnerships 22:05

3M ago22:05

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Send us a text Travel can be magical, or it can be chaotic. As Mark Johnson, CEO of Loyalty360, noted at the start of this episode of Industry Voices, “The higher your expectations, the more likely something is to go sideways. And when it does, everyone from the airlines to the Online Travel Agencies (OTAs) finds themselves in the hot seat.”  To ex…

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#478: Leaders in Customer Loyalty: Brand Story | TELUS Transforms Loyalty by Delivering Value at Every Connection Point 22:44

3M ago22:44

22:44

Send us a text In a rapidly evolving telecommunications landscape, where customer choice and switching costs continue to shift, TELUS is rising above the noise. As Canada’s fastest-growing national telco, TELUS is redefining what it means to maintain loyalty—not just through connectivity, but by embedding value into every facet of the customer expe…

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219 - Giving back with the SFPE Foundation - with Leslie Marshall 58:20

3M ago58:20

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In this episode, we give focus to the SFPE Foundation – a catalyst transforming how fire engineering research is funded, conducted, and shared globally. In this conversation with Leslie Marshall, Interim Executive Director of the SFPE Foundation, we discover how a relatively small organization has distributed over $1.2 million in grants, scholarshi…

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#477: Leaders in Customer Loyalty: Brand Stories | Sephora’s Emmy Brown Berlind on Innovation, Value, and Building Deeper Connections 30:45

3M ago30:45

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Send us a text Sephora has long been recognized as a leader in prestige beauty retail. Founded in France in the late 1960s, the brand introduced its now-famous open-selling concept that allowed shoppers to browse freely and test products across brands. Something unheard of in department store beauty counters of the time. When Sephora opened its fir…

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218 - Fire decay and cooling phases with Andrea Lucherini 58:45

3M ago58:45

58:45

What happens when the flames die down? It's a question rarely addressed in fire engineering, yet the decay and cooling phases of fires can be more dangerous than peak fire conditions. In this deep-dive conversation with Dr. Andrea Lucherini from Frisbee at ZAG in Slovenia, we uncover why these overlooked phases matter profoundly for structural safe…

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#476: Leaders in Customer Loyalty: Brand Story | Building Loyalty Through Trust, Simplicity, and Scale: Inside ExxonMobil Egypt’s Rewards+ Program 29:29

3M ago29:29

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Send us a text For over 120 years, ExxonMobil has been a trusted name in Egypt, offering high-quality lubricants and fuels through a vast network of more than 400 service stations and 250 Mobile One Centers. But as customer expectations evolve and convenience becomes king, ExxonMobil Egypt is leaning into customer loyalty as a competitive different…

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217 - Things that go wrong with the smoke control and how we fix them 55:30

3M ago55:30

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In my personal view, an alarming truth about building fire safety lies in the gap between what's designed and what actually works in a building. After conducting 1000+ hot smoke tests in 200+ buildings, my experience is that most (maybe even 90%) of buildings had deficiencies in their smoke control systems, with 30% experiencing issues significant …

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#475: Challenge of Partnerships | Loyalty360 Leaders in Customer Loyalty: The CEO's Desk 10:53

3M ago10:53

10:53

Send us a text In this episode of The CEO’s Desk, Loyalty360 CEO Mark Johnson shares insights on the evolving role of brand partnerships in customer loyalty. From high-profile collaborations like Ulta & Target to innovative programs from MGM, JetBlue, and Walmart, Mark unpacks what’s working, what’s not, and how brands can evaluate partnerships for…

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#474: Leaders in Customer Loyalty Brand Story | Red Carpet Loyalty: Cameo’s Bold Bet on Experience-Driven Engagement 26:02

4M ago26:02

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Send us a text In an era where personalized experiences are rapidly becoming the cornerstone of customer loyalty, Steven Galanis and the team at Cameo are creating new opportunities for fans to engage with their favorite talent. As CEO and co-founder, Galanis has spearheaded a unique business that blends entertainment, technology, and loyalty innov…

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#473: Leaders in Customer Loyalty: Brand Story | From Scratch to Strategy: Building Loyalty at Church’s Texas Chicken 29:06

4M ago29:06

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Send us a text When Jay Jhun joined Church’s Texas Chicken® three years ago, he stepped into a 73-year old legacy brand with a fiercely loyal guest base—but without a formal loyalty program in place. What followed was a fast-paced, ground-up effort to create a digital and loyalty ecosystem that could serve both the brand’s long-standing values and …

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#472: Leaders in Customer Loyalty Industry Voices: Capillary Technologies on Global Growth, AI, and the Next Wave of Customer Loyalty 23:08

3M ago23:08

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Send us a text In this edition of Leaders in Customer Loyalty: Industry Voices, Loyalty360’s Ethan Perry spoke with Jim Sturm, President of North America at Capillary Technologies, about the company’s aggressive growth strategy, its differentiators in the crowded loyalty technology marketplace, and how artificial intelligence is reshaping loyalty p…

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#471: Leaders in Customer Loyalty: Brand Stories | Blain’s Farm & Fleet: Cultivating Loyalty Through Customer Insight, Private Brands, and Purpose-Driven Innovation 35:13

4M ago35:13

35:13

Send us a text For nearly 70 years, Blain’s Farm & Fleet has stood as a trusted destination for rural and suburban consumers across the Midwest—earning its reputation as the “modern general store” through a steadfast commitment to community, convenience, and customer loyalty. In this edition of Leaders in Customer Loyalty: Brand Stories, we sat dow…

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216 - What do we measure and how? with David Morrisset 1:04:14

4M ago1:04:14

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What happens when we stick a thermocouple into a fire? The answer is surprisingly complex and has profound implications for fire safety engineering. In this deep-dive episode, Dr. David Morrisset from Queensland University joins Wojciech to unravel the science of fire measurements that underpins every experiment, test report, and dataset in our fie…

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#470: Leaders in Customer Loyalty: Industry Voices | Loyalty Juggernaut’s David Andreadakis on Redefining the Role of Loyalty in Modern Business 46:03

4M ago46:03

46:03

Send us a text Loyalty360 sat down with David Andreadakis, Chief Commercial Officer at Loyalty Juggernaut, for a wide-ranging discussion on the evolution of customer loyalty, the shifting role of providers, and why actionable data — not just data collection — will separate tomorrow’s leaders from the rest. Andreadakis, who joined Loyalty Juggernaut…

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#469: Leaders in Customer Loyalty: Executive Spotlight Featuring Erik Kapila, Director of Loyalty, Marcus Theatres 22:35

4M ago22:35

22:35

Send us a text In this edition of Loyalty360’s Executive Spotlight, we speak with Erik Kapila, Director of Loyalty at Marcus Theatres. With over 25 years of experience spanning CPG, retail, and entertainment, Erik brings a wealth of knowledge in loyalty program strategy, analytics, and customer experience. During this conversation with Mark Johnson…

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#468: Leaders in Customer Loyalty: Anil Mansukhani on the Evolution of MGM Resorts’ Loyalty Program 36:09

4M ago36:09

36:09

Send us a text In the world of hospitality and entertainment, where luxury experiences and personalized services are paramount, MGM Resorts International stands out for its ability to blend world-class gaming with immersive experiences. With a portfolio that spans across the globe—from Las Vegas to international markets like China, the United Arab …

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215 - Lessons from the 2018 Camp Fire with Eric D. Link 57:13

4M ago57:13

57:13

The devastating 2018 Camp Fire in Paradise, California serves as a haunting reminder of how rapidly wildfires can overwhelm communities. We have not known anything like it - the flames raced through Paradise at four miles per hour, 30,000 residents had mere minutes to evacuate, and many couldn't escape in time. What happens when the fire goes worse…

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#467: Leaders in Customer Loyalty: Brand Story | From Rural Roots to Loyalty Innovation: How Tractor Supply is Driving Deeper Customer Connections 15:56

4M ago15:56

15:56

Send us a text With a legacy that spans nearly a century, Tractor Supply Company (TSC) has grown from a humble mail-order catalog to the largest rural lifestyle retailer in North America. With over 2,500 stores across the U.S., including the Tractor Supply brand and pet-specialty retailer Petsense by Tractor Supply, the company continues to evolve—…

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214 - Thermal Imagers with Martin Veit 56:51

4M ago56:51

56:51

The world looks entirely different through a thermal camera lens, especially in a fire scenario. These devices reveal harsh temperature gradients between hot and cold surfaces, adding another dimension to how fire safety professionals understand and navigate dangerous environments. Thermal cameras have transformed firefighting operations with aston…

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#466: Leaders in Customer Loyalty: Brand Stories | Blending Tech and Tradition: How Whataburger Builds Loyalty Across Generations 20:20

5M ago20:20

20:20

Send us a text From late-night honey butter chicken biscuits to meme-worthy social engagement, Whataburger has cemented itself as a beloved brand with a fiercely loyal fan base. Founded in 1950 by Harmon Dobson in Corpus Christi, Texas, the company was built on a straightforward promise: to serve a burger so big it takes two hands to hold and so go…