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Leaders in Customer Loyalty: Industry Voices | Collinson International Creates Enhanced Customer Lounge Experiences for Today’s Travelers

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Manage episode 523423843 series 3272525
Content provided by Loyalty360. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Loyalty360 or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

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Collinson International, a privately-owned provider of global travel and customer loyalty programs, doesn’t offer your run-of-the-mill airport experience. Instead of being squeezed in plastic seating, knee to knee with fellow travelers in the main concourse, the company provides a premium airport lounge experience with a range of amenities.

Loyalty360 spoke with Jeremy Dalkoff VP of Partnerships and Travel Experiences at Collinson International, the operator of the popular Priority Pass, on how the company delivers a high-end, seamless, stress-free experience for travelers at more than 1,800 airport lounges worldwide.

  continue reading

Chapters

1. Welcome And Guest Intro (00:00:00)

2. Collinson And Priority Pass Overview (00:00:50)

3. Jeremy’s Background In Travel Loyalty (00:01:47)

4. Defining And Measuring Loyalty (00:02:27)

5. Lounge Demand And Post‑Pandemic Surge (00:04:50)

6. Why Travelers Seek Lounges (00:08:19)

7. Tech Shaping The Airport Journey (00:10:00)

8. Data, Biometrics, And Trust (00:12:06)

9. Generational And Affluence Dynamics (00:14:13)

10. Partnering With Banks And Chase’s Approach (00:16:16)

11. Personalization At Scale (00:18:41)

12. Balancing Technology With Human Touch (00:20:06)

13. Closing And Subscribe CTA (00:25:33)

494 episodes

Artwork
iconShare
 
Manage episode 523423843 series 3272525
Content provided by Loyalty360. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Loyalty360 or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Send us a text

Collinson International, a privately-owned provider of global travel and customer loyalty programs, doesn’t offer your run-of-the-mill airport experience. Instead of being squeezed in plastic seating, knee to knee with fellow travelers in the main concourse, the company provides a premium airport lounge experience with a range of amenities.

Loyalty360 spoke with Jeremy Dalkoff VP of Partnerships and Travel Experiences at Collinson International, the operator of the popular Priority Pass, on how the company delivers a high-end, seamless, stress-free experience for travelers at more than 1,800 airport lounges worldwide.

  continue reading

Chapters

1. Welcome And Guest Intro (00:00:00)

2. Collinson And Priority Pass Overview (00:00:50)

3. Jeremy’s Background In Travel Loyalty (00:01:47)

4. Defining And Measuring Loyalty (00:02:27)

5. Lounge Demand And Post‑Pandemic Surge (00:04:50)

6. Why Travelers Seek Lounges (00:08:19)

7. Tech Shaping The Airport Journey (00:10:00)

8. Data, Biometrics, And Trust (00:12:06)

9. Generational And Affluence Dynamics (00:14:13)

10. Partnering With Banks And Chase’s Approach (00:16:16)

11. Personalization At Scale (00:18:41)

12. Balancing Technology With Human Touch (00:20:06)

13. Closing And Subscribe CTA (00:25:33)

494 episodes

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