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Leaders in Customer Loyalty: Industry Voices | Collinson International Creates Enhanced Customer Lounge Experiences for Today’s Travelers
Manage episode 523423843 series 3272525
Collinson International, a privately-owned provider of global travel and customer loyalty programs, doesn’t offer your run-of-the-mill airport experience. Instead of being squeezed in plastic seating, knee to knee with fellow travelers in the main concourse, the company provides a premium airport lounge experience with a range of amenities.
Loyalty360 spoke with Jeremy Dalkoff VP of Partnerships and Travel Experiences at Collinson International, the operator of the popular Priority Pass, on how the company delivers a high-end, seamless, stress-free experience for travelers at more than 1,800 airport lounges worldwide.
Chapters
1. Welcome And Guest Intro (00:00:00)
2. Collinson And Priority Pass Overview (00:00:50)
3. Jeremy’s Background In Travel Loyalty (00:01:47)
4. Defining And Measuring Loyalty (00:02:27)
5. Lounge Demand And Post‑Pandemic Surge (00:04:50)
6. Why Travelers Seek Lounges (00:08:19)
7. Tech Shaping The Airport Journey (00:10:00)
8. Data, Biometrics, And Trust (00:12:06)
9. Generational And Affluence Dynamics (00:14:13)
10. Partnering With Banks And Chase’s Approach (00:16:16)
11. Personalization At Scale (00:18:41)
12. Balancing Technology With Human Touch (00:20:06)
13. Closing And Subscribe CTA (00:25:33)
494 episodes
Manage episode 523423843 series 3272525
Collinson International, a privately-owned provider of global travel and customer loyalty programs, doesn’t offer your run-of-the-mill airport experience. Instead of being squeezed in plastic seating, knee to knee with fellow travelers in the main concourse, the company provides a premium airport lounge experience with a range of amenities.
Loyalty360 spoke with Jeremy Dalkoff VP of Partnerships and Travel Experiences at Collinson International, the operator of the popular Priority Pass, on how the company delivers a high-end, seamless, stress-free experience for travelers at more than 1,800 airport lounges worldwide.
Chapters
1. Welcome And Guest Intro (00:00:00)
2. Collinson And Priority Pass Overview (00:00:50)
3. Jeremy’s Background In Travel Loyalty (00:01:47)
4. Defining And Measuring Loyalty (00:02:27)
5. Lounge Demand And Post‑Pandemic Surge (00:04:50)
6. Why Travelers Seek Lounges (00:08:19)
7. Tech Shaping The Airport Journey (00:10:00)
8. Data, Biometrics, And Trust (00:12:06)
9. Generational And Affluence Dynamics (00:14:13)
10. Partnering With Banks And Chase’s Approach (00:16:16)
11. Personalization At Scale (00:18:41)
12. Balancing Technology With Human Touch (00:20:06)
13. Closing And Subscribe CTA (00:25:33)
494 episodes
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