Exploring the practical and exciting alternate realities that can be unleashed through cloud driven transformation and cloud native living and working. Each episode, our hosts Dave, Esmee & Rob talk to Cloud leaders and practitioners to understand how previously untapped business value can be released, how to deal with the challenges and risks that come with bold ventures and how does human experience factor into all of this? They cover Intelligent Industry, Customer Experience, Sustainabili ...
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Retail Customer Experience Podcasts
Retail impacts everyone, everywhere, every day. Join the National Retail Federation for authentic, insightful conversations with the industry's most interesting people. Hear retail executives, industry experts, entrepreneurs and influencers discuss trends, their career stories and the future of retail. Learn more at retailgetsreal.com.
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RETHINK Retail - the evolution of retail in today’s connected world. Join us as we explore the most recent trends and innovations in commerce.
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The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practition ...
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Welcome to The Retail Podcast, the must-listen podcast for retail professionals and enthusiasts seeking to unlock the secrets of retail success. Whether you’re a store owner, manager, or a retail entrepreneur, this podcast is designed to help you stay ahead of the game in this fast-paced industry. Our Retail Podcast podcast brings you the latest retail trends, emerging technologies, and best practices in customer experience, e-commerce, and omni-channel retailing. Our team of industry inside ...
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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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The CX Equation podcast from Tap CXM discusses what it really takes to deliver great customer experience in complex organisations. Hosted by industry leaders Chantelle Casey and Mark Clydesdale, each episode is a practical and refreshingly honest conversation with leaders doing the work. Deep-diving into the strategies and technologies transforming CX across all business sectors, from CRM rollouts to loyalty redesigns to workflow overhauls - and everything in between. Whether you're a CX lea ...
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Running a store can be tough, but it doesn’t have to be lonely! Rooted in Retail is a show dedicated to helping independent retailers thrive in today's ever-evolving retail landscape. This show is made for Main Street retailers like gift shops, jewelers, pet stores, boutiques, florists, home decor and furnitures stores, hardware stores, toy stores, craft, quilting and sewing shops; tea and coffee shops, specialty retailers and more. Join your host Crystal Vilkaitis, The Wolf of Main Street, ...
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Welcome to Retail101online, where timeless wisdom meets modern retail! Join our host, a seasoned veteran with four decades of experience spanning 20 countries and multiple retailers. In a world dominated by automation and technology, essential retail knowledge is often overlooked. Our mission is to revive these forgotten fundamentals and empower both aspiring retailers and curious consumers. From customer service to inventory management, we delve deep into the core principles that form the b ...
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Why do some retailers and banks thrive while others struggle to keep up? At Undercover Customer, we tackle the industry's biggest problem today: understanding the real customer experience. We reveal the hidden factors that impact customer satisfaction, loyalty, and growth through in-depth mystery shopping insights and expert analysis. Join us as we explore the untold stories behind the data, uncovering what truly drives success in retail and banking. Whether you’re a retail leader looking to ...
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The Bank Customer Experience Podcast offers a view into the hot topics affecting the banking world.
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Retail Doctor Group, has developed this series of podcasts to guide retailers through the steps to improve their business fitness as well as most recently, provide insights and opportunity in light of a COVID impacted retail environment. We will look at strategy, brand power, the point of difference, customer connection, effective people, visual impact, understanding your figures, category and stock management, and how to build your omnichannel strategy. We will also be publishing our State ...
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Customers don’t just buy products — they buy experiences, connections, and the way you make them feel. The Customer Connect Podcast helps small business owners turn those moments into lasting profit. Hosted by retail strategist Nicole Keleher, the show explores how customer experience and meaningful relationships give product and service providers their true competitive edge. Through stories, strategies, and practical examples, you’ll learn how to create connections that keep customers comin ...
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The Digital Front Door explores how technology is reshaping the retail industry and redefining the in-store customer experience. Each episode features conversations with industry leaders, innovators, and solution providers who are driving change at the intersection of digital tools and brick-and-mortar retail. From AI-powered shopping carts to retail media, personalization, and operational efficiency, the show dives into the strategies and solutions that help retailers improve shopper engage ...
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One of the key things we frequently observe is the speed with which the retail space is evolving and how many people are finding it challenging to keep up. That’s exactly why we started this podcast - to provide experts a stage to share what they have been working on, bring new ideas to the forefront, create more awareness, and explore cutting-edge technologies. In a world where customer experiences can make or break a brand, “The Retail Spotlight” is a new podcast series where executives fr ...
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With the pace of disruption continuing to accelerate, with more and more power being concentrated in the hands of only a few mega-retailers, with consumer needs and wants being constantly reshaped, and with the global impact of tariffs still far from certain, how do you make sense of what to do and, most importantly, gain the confidence to aim higher, move faster and act more boldly. That's where the industry leading, award-winning Remarkable Retail Podcast comes in. I'm Steve Dennis, strate ...
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Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. In each episode, we’ll dive into the nitty-gritty like acquisition and retention tactics and zoom out to discuss the big things like AI, brand experience and why customer experience is at the center of it all.
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Add To Cart is Australia’s leading eCommerce podcast Hosted by eCommerce expert Nathan Bush, this show express-delivers insights, strategies, and stories from the frontlines of online retail. Tune in every Monday for deep-dive interviews with eCommerce leaders, and every Friday for our signature 'Checkout' episodes - quick, actionable takes on what’s trending in eCommerce, retail, and digital marketing. If you're growing a Shopify store, leading a retail team, or just trying to stay one step ...
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Dedicated to celebrating leaders shaping Customer Experience (CX) across a variety of dynamic industries, including events, community groups, venues, retail, travel, the arts and sport, The Art & Heart of CX welcomes a special guest each episode to chat all things CX. Consumers and guests are more discerning than ever and we all have the power to enhance (or diminish) the Customer Experience. Whether you’re seeking fresh ideas, a dose of inspiration or a peek into the latest trends, this pod ...
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Running a footwear store isn’t easy—you’re juggling inventory, managing staff, keeping customers happy, and trying to stay profitable. The Footwear Retailer Podcast is here to help you simplify the chaos, grow a business you love, and step confidently into your role as a leader. Hosted by Pete Mohr—a seasoned footwear retailer, business coach, and proud owner of two Shoetopia stores in Canada—this biweekly podcast delivers actionable strategies and inspiring stories from industry experts, su ...
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The Dealer Playbook is the top-rated podcast for automotive professionals who want to dominate the retail industry. Hosted by Michael Cirillo, this show delivers expert interviews, proven strategies, and actionable insights to help you sell more cars, lead stronger teams, and grow thriving dealerships. Whether you work in sales, service, F&I, marketing, or management, you’ll gain the tools and confidence to excel in a rapidly evolving market. Join thousands of listeners every week who trust ...
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Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...
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Great customer service is the key to unlocking unparalleled sales growth. Customer Service Academy Radio features customer experience expert and award winning speaker Tony Johnson. Tony will share how to deliver the very best service to your customers and grow your business. Tony will interview leaders from best-in-class organizations and share his common sense approach to business success. Tony has led large and diverse teams in the restaurant, retail, and corporate spaces for decades and w ...
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Top international business leaders, entrepreneurs, innovators and authors share their experience, insights and outlook on how to drive business growth, build better companies, new fast growing technologies and where the next big opportunities are.
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The retail market is experiencing great disruption - from increased customer expectations, fierce competition and tough trading environments over multiple channels. Every week, join me, Oliver Banks, a retail transformation specialist, to get a bag full of insight, inspiration and ideas to kick start your performance. You’ll pick up actionable tips and tactics to lead successful change – whether that’s developing lean operating models, improving customer experience, driving digital transform ...
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The AI in Business Podcast is for non-technical business leaders who need to find AI opportunities, align AI capabilities with strategy, and deliver ROI. Each week, Emerj research staff and journalists interview top AI executives from Fortune 2000 firms and unicorn startups - uncovering trends, use-cases, and best practices for practical AI adoption. Visit our advertising page to learn more about reaching our executive audience of Fortune 2000 AI adopters: https://emerj.com/advertise
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Hosted by Mark from Kimlligraphy — Chief Marketing Growth Officer & Brand Experience Strategist What makes a brand memorable? It’s not just the visuals, or even the product — it’s the experience. Welcome to The Experience is Personal — a podcast where we pull back the curtain on real brand activations powered by personalisation, creativity, and emotional design. I’m Mark, co-founder of Kimlligraphy. Over the past few years, we’ve helped some of the world’s most recognisable brands create unf ...
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Consumers are using their dollars to effect the change they want to see in the world. They're buying into better by choosing brands that align with their values. This podcast features industry leaders with insights to help you gain a deeper understanding of consumers and shape the future of the industry.
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Welcome to Chase Your Dreams. This is a podcast for fashion entrepreneurs who are ready to pursue their passion and make a living doing what they love. I’m your host Glynis Tao, an apparel business consultant and SEO specialist with 20 years apparel industry experience. I’m also a mom to a wonderfully, energetic little boy named Chase.
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Welcome to Retail Therapy – the podcast that unpacks the trends, challenges, and innovations shaping the future of retail. Brought to you by the Australian Retailers Association (ARA), Retail Therapy goes beyond the shopfront to explore the forces driving Australia’s $420 billion retail sector - our largest private employer with over 1.4 million workers. Join us as we sit down with industry leaders, experts, and change-makers to discuss everything from economic shifts and AI advancements to ...
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Explore how the latest technologies are shaping our world, from groundbreaking discoveries to transformative sustainability efforts. The NVIDIA AI Podcast shines a light on the stories and solutions behind the most innovative changes, helping to inspire and educate listeners. More information: https://ai-podcast.nvidia.com/
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The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
The Agile Brand
45k
753
Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...
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Thought leadership from one of North America’s top B2B ecommerce development agencies.
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A regular podcast from marketing veteran Rob Voase (sometimes with his co-host Jen Clinehens), who discuss everything from CRM to Customer experience to Brand to Marketing careers (with occasional swearing. Sorry Mum).
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"It's my pleasure to invite you to our customer experience podcast series discussing client centric best practices, tools and ideas with today's top FM leaders." Troy Batchelor - Retail Customer Experience Evangelist French Company LLC
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Interviews, analysis and research into the role, implementation, integration and usage of technology in retail. Covering Online including e-commerce, mobile and social commerce as well as Offline, local commerce and the merger of all Commerce. Interviewing CEOs and founders of retail startups and helping inform retailers on what is happening in #retailtech and how to navigate the waters.
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Brought to you by Online Retailer, Australia’s leading retail tech conference and expo. Recorded live at Online Retailer Conference & Expo, we chat with world-class digital leaders to bring you industry insights, practical examples and actionable ideas from our incredible community of retail renegades, marketing masters and creative entrepreneurs who all want to do retail business big. Ready? Let’s talk shop.
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Helping business owners improve the employee, customer, client or patient experience and ultimately sales and profits. Collaborative and affordable support for those that support our communities.
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The payments industry is both complex and ever-changing. With new regulations, rising costs, and an increasingly essential customer experience to consider, retailers need to stay informed. Retail Relay is your weekly source of bite-sized payments insights, brought to you by CMSPI. By bringing unique visibility into trends across different industries and channels, we dissect the complexities into digestible insights. If you want to learn about all things payments, you're in the right place!
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It didn’t all change in March 2020. Not really. The UK high street has been in the throes of a gradual revolution for decades. From the rise of ecommerce, to the birth of mobile, social commerce, and a growing emphasis on experience, change has been underway for a while. In fact for many, the pandemic has acted as a wake-up call. Digital transformation was no longer a ‘nice to have’ but a matter of survival. Necessity sparked innovation and customers are enjoying more flexibility and conveni ...
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Retail For The Rest Of Us: A Podcast For Indie Retailers Who Want To Make Sales, Build Community and Grow Their Shops
Feel Good Retail
265
Join indie retail hypewoman and founder of Feel Good Retail, Janine Mulone, to discuss the highs, lows, and how-tos of running an independent retail business. In each episode Janine and her guests share exclusive insights to inspire small brands to express their creativity, make money without giving up their vision, and build community. Say goodbye to forcing advice meant for much bigger businesses to fit your unique shop, goals and budget. Whether you're a brick and mortar shop owner, an eC ...
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Transform your retail fine jewelry business into a thriving customer focused haven. This podcast delivers actionable strategies for mastering jewelry sales, deepening knowledge on diamonds, gemstones, jewelry settings, precious metals, jewelry store branding, leadership, management and jewelry store marketing. You will learn how to attract jewelry buyers, how to communicate with them in a manner that builds trust by truly understanding their needs. With 45 years of retail jewelry experience ...
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Hello Customer, a Podcast About Delivering Extraordinary Customer Experience
Espree Devora & Leslie Cottenjé
38
Why should you invest in truly knowing your customer? What's the benefit of being customer-centric as an organisation? We are absolutely convinced that the winners of the future are the companies that put their customers first in absolutely everything that they do. And I can tell you this over and over again, still, it's my opinion. Together with Espree, we are exploring great customer experience stories in an industry that absolutely needs to understand customers, they thrive on truly under ...
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Individuals from a variety of backgrounds join us to discuss how to keep customers smiling. Experts from fields such as customer loyalty, customer experience and marketing bring valuable insights and have thoughtful discussions. ethos is the leading loyalty platform for brands who want to deliver exciting benefits to their customers and keep them coming back. One place for customers to get regularly rewarded for their purchases, enter a member-only contest, watch an exclusive behind-the-scen ...
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Each episode, we meet people who's job it is to make great Customer Experience happen. Join us for insights into how you can improve your customer experience, and keep the customers you have.
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The Conversion Show is a weekly podcast all about - you guessed it - conversion! Everything that gets you to your goal, whether that’s purchase, install, lead capture, content downloads, chat engagement, or demo requests - we’re talking CONVERSIONS. Each week, we interview top Marketing Leaders and Founders who are doing conversion right. From website optimization aka conversion rate optimization (#cro - the holy grail in our opinion!) back to paid media, organic, email, and omnichannel opti ...
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Trying to work out how to acquire more customers? Need to improve customer retention? Or just looking for some reassurance you’re on the right track? That’s what the eCommerce MasterPlan is here for. Every week we interview an e-Commerce business person (owner, manager or marketer) with a fascinating insight into successful online retailing. Their business might be a UK mail order retailer, an online-only store from Australia, or a brick and clicks business from the USA – but every one of th ...
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Creating Joyful Customer Experiences in Retail - Solo
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How do you turn an angry or sad customer into a loyal one? In this solo episode, Crystal Vilkaitis explores the emotional side of retail—how optimism, playfulness, and genuine human connection can transform every interaction in your store. From simple yet powerful gestures like smiling to encouraging your team to show up with energy and joy, Crysta…
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Breaking the Busy Cycle: Why Retailers Avoid What Matters Most - Interview with Krista Williamson
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In this episode of the Customer Connect Podcast, Nicole sits down with business and mindset coach Krista Williamson—a former retailer turned coach—to talk about the everyday habits that quietly hold business owners back. Together they unpack why so many of us avoid the tasks we know will move our business forward, and how small mindset and routine …
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Inside the Future of Grocery: Lidl US and Diebold on Balancing Efficiency & Customer Experience
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How do grocery leaders balance efficiency and customer experience in the age of automation?Recorded at Groceryshop, this RETHINK Retail podcast brings together:🎙️ Zara Ngouen, VP of Information Technology, Lidl US🎙️ Matt Miles, Director of North America Retail, Diebold NixdorfHosted by Stewart Samuel, Director of Retail Futures, IGD, + RETHINK Reta…
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“Extremes Get Clicks”: What 3,000 Pros Just Told Us About AI vs. Google | Marcus Sheridan, Author of Endless Customers | Ep. 684
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AI vs. Google isn’t theoretical anymore; your buyers are already switching how they search. In this episode, Marcus Sheridan (author of They Ask, You Answer and Endless Customers) shares fresh data from ~3,000 pros on how often they now use ChatGPT instead of Google, what that means for SEO, content, and lead gen, and how car dealerships can pivot …
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Decoding Luxury's Next Chapter with Puck's Lauren Sherman and featuring Guest Co-Host Ben Miller (Shoptalk)
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Guest co-host Ben Miller, Shoptalk's VP of Original Content and Strategy joins to provide expert analysis and we interview Lauren Sherman, the acclaimed fashion correspondent at Puck and author of Selling Sexy: Victoria’s Secret and the Unraveling of an American Icon The episode kicks off with a rich news segment, where the trio unpacks the latest …
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How Enterprise Industrial Leaders Are Applying AI to Systemic Manufacturing Problems - with Emily Nguyen of Palantir Technologies
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Today's guest is Emily Nguyen, Head of Industrials and Warp Speed at Palantir Technologies. Emily joins Emerj Editorial Director Matthew DeMello on the show to discuss the realities of AI adoption on the factory floor. Despite rapid advances in AI, many manufacturers still rely on legacy systems, siloed data, and even pen-and-paper processes. Emily…
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The warehouse treasure hunt didn’t disappear—it went digital. We unpack how Costco, Sam’s Club, and BJ’s are extending the classic club model with omnichannel tools that make membership more valuable, suppliers more effective, and shopping far more flexible than a weekend stock-up run. From the rise of organics and stronger private labels to curbsi…
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Amazon Ads’ Former Evangelist on the Future of Retail Media
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This episode is brought to you by Commerce. Retail media — or should we say commerce media — has exploded into one of the fastest-growing opportunities in marketing. But with so many players, platforms and acronyms, where is it all headed? In this episode of Retail Remix, host Nicole Silberstein sits down with Jeff Cohen, former Principal Evangelis…
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Asia’s Retail Revolution: How Super Apps and Culture Are Redefining the Future | Ryf Quail x Low Ngai Yuen
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Asia’s retail landscape is evolving faster than anywhere else on Earth—and this episode brings you the inside view. Host Alex Rezvan sits down with Ryf Quail, Managing Director of NRF APAC, and Low Ngai Yuen, former Chief Merchandise & Marketing Officer at AEON Malaysia, board member at GDEX and OCK Group, and award-winning creative leader, to expl…
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AI Won’t Replace Merchandisers — It’ll Make Them Superhuman | Noah Herschman (Intel, ex-Microsoft)
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AI, Merchandising & the Next Era of Retail with Noah (何诺亚) HerschmanAI isn’t replacing retail jobs — it’s enhancing them. In this episode of The Retail Podcast, host Alex Rezvan speaks with Noah (何诺亚) Herschman, Retail & Ecommerce Senior Executive and Global AI Strategist, about how artificial intelligence is transforming merchandising, pricing, an…
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Building an AI Ready Data Foundation for CPG Success - with Dag Liodden of Crisp
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Today's guest is Dag Liodden, Chief Product Officer and Co-founder at Crisp. Crisp combines the power of agentic AI with deep retail expertise. Over 7,000 brands leverage Crisp to manage and enrich their retail data to surface valuable insights and drive sales and supply chain performance. Dag joins Emerj Editorial Director Matthew DeMello to discu…
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#761: Treasure Data CEO Kaz Ohta and CMO Karen Wood on the AI-driven reinvention of marketing
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What if the very foundation of your marketing cloud, the one you've spent years building, is at worst actually giving your AI amnesia, and at best missing key opportunities to connect with your customers? Agility requires more than just reacting quickly; it demands an intelligent foundation that can anticipate customer needs and empower your teams …
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#265: Winning Leadership Buy-In: Aligning CX with Business Goals
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Gregorio Uglioni sits down with senior customer experience manager Patty Soltis to explore the intricate dynamics of convincing the C-suite to embrace customer experience initiatives. Patty shares invaluable insights on aligning CX efforts with business strategies, understanding executive priorities, and demonstrating the true value of CX to drive …
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How MUD Jeans Built the World’s First Circular Denim Brand — and What eCommerce Can Learn from It
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Bert van Son is the founder at MUD Jeans, the first and only circular jeans company in the world. Founded in 2012 they’ve been a BCorp since 2013. Selling via their Shopify store, their own store in Amsterdam, and over 250 stockists across Europe. In this episode, Bert shares how MUD Jeans is redefining what it means to be a sustainable fashion bra…
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Delivering Sleep Like Uber: Inside Ecosa’s Lean Ecommerce Machine | #569
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Ringo Chan, Co-Founder and CEO of Ecosa, has spent nearly a decade transforming how people buy mattresses: and now, how they sleep. What began as a bold move into the DTC bedding space has evolved into a global sleep brand with operations spanning Australia, New Zealand, Hong Kong, and beyond. Today, we’re discussing: How to build an edge competito…
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How to Build a Resilient Store and Stronger Brand Partnerships with Jessica Barile
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What makes a store truly stand out in today’s changing retail landscape? In this inspiring episode of Rooted in Retail, host Crystal Vilkaitis sits down with Jessica Barile, Head of Specialty Sales at DesignWorks Collective, to unpack nearly 30 years of wisdom from the gift and retail industry. Jess shares the timeless truth that drives every succe…
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The customer isn’t just human anymore. Agents are already learning our preferences, comparing offers, and making choices that used to hinge on emotion and brand memory. We sat down with Ben Wiener, global head at Cognizant Moment, to unpack how this rewires the entire go-to-market stack—from data foundations to creative expression—and why marketing…
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Rosalía, Amazon, Calvin Klein, TikTok, JCPenney & Primark — Five Things Friday (USA)
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The week’s six stories that shaped U.S. retail culture, told fast and with context. Alex Rezvan and Jill Dvorak (NRF) open with Rosalía’s “Berghain” — a genre-bending track with Björk and Yves Tumor that shows how culture still drives commerce. Then come the hard numbers: Amazon’s plan to cut ≈ 30 000 corporate jobs (Reuters) and what it signals fo…
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ASOS IRL, New Look Bets on Loyalty, Topshop Plays Nostalgia, Outcast Fashion +Rosalía “Berghain”
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Topshop leans into Millennial nostalgia with Cara Delevingne; New Look fires up “Club New Look,” targeting scale with a £30m digital push; and ASOS takes a ten‑day Carnaby Street pop‑up mainstream with 200+ curated pieces and partner brands. We examine whether pop‑ups create momentum, how loyalty must move beyond discounts, and why nostalgia only w…
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#760: Nestlé's Daniel Damasio on successful marketing transformation that is both global and local
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When customers continually demand hyper-local relevance, is the concept of a "global brand" an asset or a liability? Agility requires not just the ability to pivot, but the intelligence to know *when* and *how* to pivot based on real-time customer understanding. This means moving beyond global assumptions and empowering local teams with the data to…
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How to Train the Machine: Lessons in Optimising for AI Search 568
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While most retailers are still wondering how to “show up” in ChatGPT or Perplexity, Heather’s already doing it -and seeing results. Instead of chasing SEO hacks, she’s using Shopify’s Knowledge Base to train the machine. That means teaching large language models (LLMs) exactly how to understand her store, from product details to reviews and policie…
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Self-Disruption in CPG: Harnessing Data, AI & Cloud to Shape the Future
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The shelf era is over—and the rules of CPG growth are changing fast. 🛒💡Join host Bryan Gildenberg and PwC experts Carla DeSantis & Remzi Ural as they break down how AI, agentic shopping, and moment-based experiences are rewriting retail. Learn how to turn data into actionable insights, leverage cloud ecosystems, and build an agile, AI-enabled enter…
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Episode 81 | From Hype to Honesty: A Better Way to Build Brands with Rachel Coburn
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This week, I sat down with Rachel Coburn, a fractional marketing leader who’s worked with some of the biggest names in health and wellness, including AG1 and Happy V, to talk about what it really takes to build brands that last beyond the hype. We cover growth, brand strategy, and what happens when the pursuit of “acquisition at all costs” starts e…
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Architecting Enterprise AI for Generative and Agentic Systems - with Ranjan Sinha of IBM
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As agentic AI becomes a defining force in enterprise innovation, infrastructure has moved from a back-office concern to the beating heart of business transformation. On today's episode of the 'AI in Business' podcast, Ranjan Sinha, IBM Fellow, Vice President, and Chief Technology Officer for watsonx and IBM Research, joins Emerj Editorial Director …
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CR114: Why human experience matters more than ever with Kevin Magee, All human
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Technology can scale almost everything—except human experience. In a world driven by efficiency, what does it mean to design for how people truly feel? It's about transforming user interactions into ongoing insight and innovation, rooted in empathy and understanding. This week, Dave, Esmee and Rob talk to Kevin Magee, Chief Technology Officer at Al…
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#759: Transcend's Phyllis Fang on personalization utilizing data privacy by design
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With AI making it easier than ever to generate content, and consumers demanding more privacy than ever, is the promise of true 1:1 personalization now an impossible myth? Agility requires both adaptation to new AI-based tools and methods while also navigating the complex and shifting landscape of consumer trust and data privacy. It's about being re…
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Dr Breann Fallon, CEO, Melbourne Holocaust Museum joins Georgie in this episode to unpack how architecture, people and data combine to create a visitor journey that is both compassionate and deeply effective. When people think customer experience, they often think retail or events - but it flows through every sector and is particularly important in…
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Buzzword Bingo - Business Phrases That Need To Retire
13:26
13:26
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Send us a text “Let’s circle back and align on a value-led pivot before we move the needle…” If that sentence made you laugh (or cry), this episode is for you. In this week’s Retail101online, we dive headfirst into the wonderful, wobbly world of business jargon. From procurement to performance reviews, LinkedIn humblebrags to boardroom buzzwords — …
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Artificial intelligence is reshaping every corner of the retail landscape, and a new wave of agentic AI shoppers is changing how brands must think about data, experience and customer connection. Debra Langley, partner at CAPTIS Ventures, and Greg Merrill, president at Futura Fragua unpack the rapid rise of AI shopping agents and what this evolution…
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#758: Lovesac CEO Shawn D. Nelson on building a resilient brand in an uncertain world
28:19
28:19
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What if bankruptcy, a global financial crisis, and other hurdles along the way aren’t the end of your brand, but instead a way to help you define what it truly is? Agility requires a willingness to experiment and adapt, not just in your technology stack, but also in your organizational structure and the very culture of your company. It also demands…
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Forget shiny tools. The real power in customer experience comes from simple, disciplined execution that customers actually feel: reliable delivery, fast issue resolution, and clear communication. We sit down with Lee Kemp, former VP of CX at Veritiv, to unpack how a military-forged mindset translates into practical CX leadership across supply chain…
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The Secret to Turning Website Traffic into Paying Customers
43:03
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In this episode, Evelina Kaganovitch explores why building trust is more important than increasing traffic for e-commerce fashion brands. She shares her journey from fashion school burnout to becoming a messaging strategist, emphasizing the need for authentic storytelling and meaningful communication. Discover what the key to a successful email mar…
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Rituals’ Richard Lems reveals how the brand designs slow shopping at scale—lighting, layouts, and refits that reuse ~60% of furniture—plus the Oxford Street flagship and Mind Oasis. About this episode We cover global consistency, the system of rolling improvements, sustainability baked into fixtures, and creative leadership habits you can steal tom…
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Unlocking the Power of Customer Success with Kelsey Stapleton
25:51
25:51
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Erik and Kelsey discuss the integral role of Customer Success (CS) in a SaaS company, particularly how it can be leveraged for marketing and client engagement. Kelsey shares her journey in building the CS team at Justuno, the importance of identifying and promoting client success stories, and the tools she uses for content creation. They explore th…
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The Magic of Disney: Retail Lessons from the Happiest Place on Earth - Solo
17:02
17:02
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In this solo episode, host Crystal Vilkaitis takes us behind the scenes of a truly magical experience — a private Disney World event with 29 retailers designed to spark inspiration, connection, and creativity. From fireworks and fine dining to learning Disney’s framework for building world-class culture and consistency, Crystal uncovers how indepen…
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Blank Canvas Strategy Revealed! Plus News from Dick's Sporting Goods, Amazon, Hermes, and More
57:11
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The News Rundown Steve leads off with the latest tariff turmoil, as trade negotiations between the U.S. and Canada stall amid the Trump administration's response to an ad created and paid for by the Ontario government running in U.S. media whose key auto sector is endangered by Trump trade policies. They also explore luxury corporate earnings, wher…
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EP1: Personalisation - The Secret to Customer Value
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Today, personalisation has become a buzzword that’s thrown around frequently in marketing circles. But what does meaningful personalisation really look like, and how can businesses deliver it at scale? In this inaugural episode of The CX Equation, hosts Chantelle Casey and Mark Clydesdale dive deep into the evolution of personalisation and provide …
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Rethinking Clinical Trial Operations with AI and Remote Monitoring - with Scott Bradley of Novartis
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Today's guest is Scott Bradley, VP of AI and Innovation at Novartis. As the eighth largest pharmaceutical company in the world by revenue, Novartis' medicines reach millions of people worldwide. Their focus on the discovery and development of novel, breakthrough treatments sees them reimagining not just the delivery of said treatments, but the prac…
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“Curiosity Beats Fear Every Time”: How Dealers Are Future-Proofing Their Teams for AI and Electrification | Sebrina Westbrooke, Program Manager at Georgian College | Ep. 683
27:09
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Curiosity beats fear in modern retail automotive. In this episode of The Dealer Playbook, Michael Cirillo sits down with Sebrina Westbrooke, Program Manager at Georgian College’s Automotive Business School of Canada and lead for the Canadian Dealer Academy, to unpack how car dealerships are future-proofing leadership teams for AI, electrification, …
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Want a smarter way to sort real retail change from the noise? We sit down with Ricardo Belmar, host of The Retail Razor, global retail influencer, and advisor, to unpack how leaders can pair timeless fundamentals with timely tech to drive measurable results. From the rise of retail media to AI on the sales floor and the coming wave of agentic comme…
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How Friction Costs You Sales (and How to Stop It)
18:42
18:42
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Customers don’t stop shopping with you because your products aren’t good — they stop because something in the process makes it too hard. In this episode, we look at friction — the small frustrations that quietly cost you sales. It might be a slow website, unclear pricing, a checkout that takes too long, or a customer walking in and not being greete…
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Unlock "The Secret to Beating Your Competitors" with actionable insights from the Undercover Customer podcast! Discover how mystery shopping and human intelligence can transform your retail or banking business. In this debut episode, Steve Worthy, Head of Growth at Competitor IQ, breaks down the importance of competitor analysis and how understandi…
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The numbers tell a different story than our habits. We unpack new analysis from Bird Dog and Keen—built on real spend and performance data from 400+ brands and roughly $16B in annual investment—to show how small to medium brands can get more out of retail media without spending more. The headline: retail media has matured into a core channel, but t…
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Legendary Adman Ellis Verdi on the Art of Retail Advertising
31:54
31:54
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This episode is brought to you by Commerce. For four decades, Ellis Verdi, Founder and President of DeVito/Verdi, has helped shape some of the most talked-about — and often controversial — campaigns in retail advertising. From launching Daffy’s with bold, conceptual creative to working with Macy’s, Kohl’s, Men’s Wearhouse and Meijer, Verdi has buil…
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#264: B2B or B2C: Time to Level Up in CX with Ben Phillips
28:14
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Ben Phillips, a 20-year CX professional, explains how B2B customer experience differs from B2C, highlights key B2B moments, and gives real examples of fixing and leveraging accounts. He also shares practical training ideas: translate leadership strategy into frontline actions and use short, authentic formats like podcasts. About Ben Phillips Ben is…
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#757: Funnel CEO Fredrik Skantze on the evolution of marketing measurement
29:47
29:47
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Marketing is quickly evolving - is your team agile enough to navigate the waters of evolving customer expectations, best practices in marketing measurement, and the rise of AI? Agility requires more than just quick reactions; it demands a proactive understanding of emerging trends and the ability to adapt your strategies, processes, and tech stack …
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What Would You Do if growth at your eCommerce brand has stalled? – with Janis Thomas
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Janis Thomas is an eCommerce & Subscriptions Expert, recently named in the Top 100 UK Marketing Influencers list. In this episode of the special WWYD? (What Would You Do?) series, Janis answers the big question: What would you do as a Head of eCommerce tasked with massively improving operational efficiency — especially when growth at your brand has…
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