Search a title or topic

Over 20 million podcasts, powered by 

Player FM logo
Artwork

Content provided by Crystal Vilkaitis. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Crystal Vilkaitis or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
Player FM - Podcast App
Go offline with the Player FM app!

Creating Joyful Customer Experiences in Retail - Solo

8:18
 
Share
 

Manage episode 517685830 series 3451513
Content provided by Crystal Vilkaitis. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Crystal Vilkaitis or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

How do you turn an angry or sad customer into a loyal one? In this solo episode, Crystal Vilkaitis explores the emotional side of retail—how optimism, playfulness, and genuine human connection can transform every interaction in your store.

From simple yet powerful gestures like smiling to encouraging your team to show up with energy and joy, Crystal shares practical insights to help retailers create memorable customer experiences that go beyond transactions. If you’re ready to inspire positivity in your store and strengthen customer relationships, this episode is a must-listen!

[0:44] Sending out surveys to friends for honest feedback
[2:26] The value of staying optimistic with your customers
[4:05] Turning an angry or sad customer into your best one
[5:10] Embracing your role as a performer in retail
[5:37] The power of a simple smile
[7:01] Encouraging employees to show up, be playful, and have fun

Join the Rooted in Retail Facebook Group to continue the conversation
Join our newsletter for all the latest marketing news for retailers
Show off your super fandom by getting your Rooted in Retail Merch!

  continue reading

Chapters

1. Creating Joyful Customer Experiences in Retail - Solo (00:00:00)

2. Sending out surveys to friends for honest feedback (00:00:44)

3. The value of staying optimistic with your customers
 (00:02:27)

4. Turning an angry or sad customer into your best one
 (00:04:05)

5. Embracing your role as a performer in retail (00:05:11)

6. The power of a simple smile (00:05:38)

7. Encouraging employees to show up, be playful, and have fun (00:07:01)

224 episodes

Artwork
iconShare
 
Manage episode 517685830 series 3451513
Content provided by Crystal Vilkaitis. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by Crystal Vilkaitis or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

How do you turn an angry or sad customer into a loyal one? In this solo episode, Crystal Vilkaitis explores the emotional side of retail—how optimism, playfulness, and genuine human connection can transform every interaction in your store.

From simple yet powerful gestures like smiling to encouraging your team to show up with energy and joy, Crystal shares practical insights to help retailers create memorable customer experiences that go beyond transactions. If you’re ready to inspire positivity in your store and strengthen customer relationships, this episode is a must-listen!

[0:44] Sending out surveys to friends for honest feedback
[2:26] The value of staying optimistic with your customers
[4:05] Turning an angry or sad customer into your best one
[5:10] Embracing your role as a performer in retail
[5:37] The power of a simple smile
[7:01] Encouraging employees to show up, be playful, and have fun

Join the Rooted in Retail Facebook Group to continue the conversation
Join our newsletter for all the latest marketing news for retailers
Show off your super fandom by getting your Rooted in Retail Merch!

  continue reading

Chapters

1. Creating Joyful Customer Experiences in Retail - Solo (00:00:00)

2. Sending out surveys to friends for honest feedback (00:00:44)

3. The value of staying optimistic with your customers
 (00:02:27)

4. Turning an angry or sad customer into your best one
 (00:04:05)

5. Embracing your role as a performer in retail (00:05:11)

6. The power of a simple smile (00:05:38)

7. Encouraging employees to show up, be playful, and have fun (00:07:01)

224 episodes

All episodes

×
 
Loading …

Welcome to Player FM!

Player FM is scanning the web for high-quality podcasts for you to enjoy right now. It's the best podcast app and works on Android, iPhone, and the web. Signup to sync subscriptions across devices.

 

Copyright 2025 | Privacy Policy | Terms of Service | | Copyright
Listen to this show while you explore
Play