Best MRSM Productions Podcasts (2025)

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Service Advisors - Act Like You Already Do Business Together with New Customers! 13:03

Play Pause

1d ago13:03

13:03

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty shares practical advice for service advisors on how to approach new customer calls as if they’re already do…

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Practice, Progress, and People: Redefining Leadership in the Shop 1:04:51

2d ago1:04:51

1:04:51

In this episode, Jimmy Purdy sits down with leadership coach Josh Parnell of Limitless Leadership to unpack what it really takes to grow as a leader—both in the shop and in life. From mastering communication and the power of one-on-ones, to balancing recognition with accountability, Josh shares practical strategies that drive team engagement, impro…

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Dory Carlin Says Bad Management is KILLING Good Techs 2:02:48

4d ago2:02:48

2:02:48

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Dory Carlin, co-owner of a two-bay independent shop in Western Pennsylvania. Dory shares his unconventional journey into…

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The Five Performance Levels for Service Advisors | Level Up Today! 18:01

9d ago18:01

18:01

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty challenges Service Advisors to make a pivotal choice: remain average or strive for elite status in their ca…

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The Auto Repair Industry Needs to Fix More than Just Cars | Bryan Pollock 1:29:04

11d ago1:29:04

1:29:04

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton is joined by his longtime friend and colleague Bryan Pollock. Bryan remembers stories of diagnostic mishaps and stresses the …

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Service Advisors NEED to Use "The Honest Agreement"! 16:18

16d ago16:18

16:18

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the concept of the "Honest Agreement," inspired by Marcus Sheridan’s energetic approach to build…

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Felipe on Rilla: Turning Conversations Into CRM Gold 36:40

14d ago36:40

36:40

In this episode, Felipe shares how his AI-powered tool seamlessly integrates with CRMs to capture, analyze, and leverage real customer conversations. From recording interactions to providing actionable insights, Felipe explains how advisors and sales teams can boost productivity, strengthen client relationships, and make data-driven decisions—all w…

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The Auto Repair Industry is FAILING Young Techs! | Lance Mechanics from TikTok 2:06:47

19d ago2:06:47

2:06:47

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Lance Mechanics (lancemechanics10 on TikTok), a technician and content creator who has made waves online for his outspok…

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STOP Being Transactional!! - Start Growing Lasting Relationships with Every Customer 13:52

23d ago13:52

13:52

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into why the sale isn’t the end—it’s just the beginning for service advisors. Michael shares actionab…

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Faith, Grit & Five Bays: How JJ Scaled a Small Shop into a Powerhouse 39:11

25d ago39:11

39:11

What happens when a former Wall Street financier-turned-school teacher opens a five-bay auto shop in a small Maryland town? You get JJ — a powerhouse of faith, grit, and strategy. In this episode, JJ shares how he transformed his shop from grinding $40K months into a $450K+ monthly revenue engine — all without a massive facility or a big-city advan…

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The State of the Repair Industry and What's Next with Christopher Delprete 1:39:11

26d ago1:39:11

1:39:11

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff welcomes Christopher Delprete, lead tech at Ace Truck Body and Trailer Repair in Georgia. Christopher talks about growing up in a fam…

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Two-Week Service Advisor Challenge - "Just Say Yes" 17:29

30d ago17:29

17:29

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty challenges Service Advisors to step up their game with a two-week “Service Advisor Challenge,” starting Aug…

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Podcaster Kevin Brown Puts the Auto Repair Industry on Blast About Diag Fees 1:59:21

1M ago1:59:21

1:59:21

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Kevin Brown, a multi-shop owner and technician from Michigan with over 35 years of experience in the industry. Kevin sha…

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The Power of Pre-Appointment Estimates for Service Advisors and Auto Shops 17:39

1M ago17:39

17:39

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about the power of pre-appointment estimates as a service advisor. He explains how delivering estimat…

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From Wrenches to Algorithms: How AI is Redefining Auto Repair 28:24

1M ago28:24

28:24

In this episode of The Gearbox Podcast, Jimmy Purdy sits down with Josh Overlander, Director of Business Development at Detect Auto, to explore how data and AI are revolutionizing the way independent repair shops do business. From identifying lost revenue opportunities to measuring real technician productivity in real time, Josh shares how Detect A…

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Frank Wiebe of 3D Auto Talks TikTok and Change in the Auto Repair Industry 1:44:14

1M ago1:44:14

1:44:14

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Frank Wiebe of 3D Auto in Elmer, Ontario. Frank shares his experiences with Ontario’s new digital vehicle safety inspect…

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Top 10 Service Advisor Action Items for Building Customer Confidence and Success 31:37

1M ago31:37

31:37

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty shares his top ten action items, highlighting the importance of greeting customers with confidence, masteri…

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Talent on Tap: Brian Rhodes’ Blueprint for Recruiting Rockstar Techs & Advisors 48:31

2M ago48:31

48:31

In this episode, Jimmy sits down with Brian Rhodes, founder of Auto Shop Recruiting and a 20-year veteran of talent acquisition, to crack the code on hiring techs and advisors in a market where “Help Wanted” banners are everywhere. Brian explains why the old “post-and-pray” ad doesn’t work anymore—and how independent shops can compete head-to-head …

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Why Low Shop Rates Hurt Everyone in Auto Repair | Bryan Bueckert 1:42:37

2M ago1:42:37

1:42:37

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton sits down with technician Bryan Bueckert to talk through career challenges and the realities of working in the automotive rep…

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Service Advisors: It's Time to G.R.O.W. Up! 16:18

2M ago16:18

16:18

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the concept of G.R.O.W.—Getting Rid of Old Ways—in the world of service advising. Michael shares…

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From $25,000 TO 20 Million- A business journey 1:10:45

2M ago1:10:45

1:10:45

By Jimmy Purdy

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Technicians Are Undervalued | Stories with David Kline 2:04:15

2M ago2:04:15

2:04:15

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by David Kline, a seasoned technician with over 25 years of experience. David shares eye-opening stories from his time in b…

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Convert More Calls With Empathy and Clear Communication in Your Shop 16:49

2M ago16:49

16:49

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about how to turn transactional phone calls into valuable opportunities for customer connection. Mich…

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Bootstrapped & Booming: Elijah’s Journey From Pole-Barn Startup to High-Growth Auto Shop 1:01:06

2M ago1:01:06

1:01:06

Whether you’re a one-man shop dreaming bigger, or a multi-bay owner stuck in neutral, Elijah’s hard-won lessons on pricing, scheduling, and customer trust will help you shift from survival mode to booming business. Tune in to learn how a pole-barn passion project became a high-growth auto-repair force—and why your location, lift count, or local eco…

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How To Avoid Burnout As a Auto Repair Technician | Juwan Fields 56:18

2M ago56:18

56:18

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton is joined by Juwan Fields, a young field service forklift mechanic seeking to transition back into the automotive industry. J…

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How Service Advisors Should Handle Comebacks 17:40

2M ago17:40

17:40

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty discusses how service advisors can effectively handle comebacks in the automotive repair industry. Michael …

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Ford Tech J Cole (TikTok) Says Flat Rate MUST Change 1:31:42

2M ago1:31:42

1:31:42

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff welcomes Ford Tech J Cole to the show to talk social media influence and the changing auto repair industry. Both Jeff and J Cole have…

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The History of the Service Advisor Role in Auto Repair 15:34

2M ago15:34

15:34

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty takes listeners through the evolution of the service advisor role in the automotive industry. Michael highl…

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Flat Rate is Killing Teamwork in Auto Repair! (Mike Pereira) 1:36:19

2M ago1:36:19

1:36:19

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff and fellow Canadian shop owner Mike Pereira discuss industry challenges, such as the flat-rate pay system at dealerships, emphasizing…

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Turning Price Shoppers Into Loyal Clients at the Repair Shop 18:33

3M ago18:33

18:33

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty explores effective strategies for dealing with price shoppers in the service advisor role. Michael emphasiz…

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The cost of knowing where to hit it- with Oscar Gomez 44:45

3M ago44:45

44:45

In this episode, Jimmy Purdy from Shift’n Gears Auto Repair sits down with Oscar Gomez, founder of Master Automotive Training, for a no-filter conversation about diagnostics, technician training, and the realities of modern auto repair. From network code nightmares to crank-no-start mysteries, they dive into why proper testing matters, how to charg…

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Life As A Mechanic | Paul Danner, Check Engine Chuck, and Keith Perkins 1:18:00

3M ago1:18:00

1:18:00

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE Today, Jeff sits down at Tools 2025 with Paul Danner (ScannerDanner), Keith Perkins, and Check Engine Chuck. Paul shares updates on the SD Charities initia…

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Why "Waiters" At Your Repair Shop Are KILLING You! 19:14

3M ago19:14

19:14

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty addresses the challenges related to "waiter" vehicles at repair shops. Michael provides honest insights fro…

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Donald Tyrone on Industry Burnout Work Culture 1:17:13

3M ago1:17:13

1:17:13

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff talks with Donald Tyrone to discuss burnout in the auto repair industry. Donald shares his experiences working for a large rental fle…

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Use The Traffic Light Method to Retain More Clients! 14:26

3M ago14:26

14:26

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the challenges service advisors face when communicating repairs to clients. Michael emphasizes t…

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"Burn It Down or Build It Back” – with Lola Schmidt 1:08:05

3M ago1:08:05

1:08:05

In this brutally honest episode, Jimmy Purdy and Lola pull no punches as they unpack the real chaos behind the scenes in auto repair — and spoiler alert: it's not the techs or the customers. From the constant battle with unreliable parts suppliers to the identity crisis of techs-turned-owners who'd rather rebuild a transmission than sell an oil cha…

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Fluffy Mexicanik Talks Flat Rate Pay and His Popularity on Social Media 2:01:44

3M ago2:01:44

2:01:44

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff and Fluffy Mexicanik talk through their ups and downs in their automotive repair careers. They both get pretty raw about dealership l…

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Why Discounting Fails and Adding Value Wins Loyal Clients 19:57

3M ago19:57

19:57

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty tackles the hot topic of shop discounting, sharing why he believes it’s not a sustainable strategy for serv…

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Live & unedited- Gear head Radio! 46:30

3M ago46:30

46:30

Back by popular demand, Another live version of our local call in radio show.By Jimmy Purdy

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Liz Tait Gets Real About Dealership Drama 1:38:21

3M ago1:38:21

1:38:21

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton sits down with Liz Tate, partner at Level 5 Drive, an ADAS calibration company in southern Ontario. Liz discusses her unconve…

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Service Advisor Secrets to Better Customer Retention 15:46

4M ago15:46

15:46

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks through strategies for turning first-time customers into loyal, returning clients. He says you MUST c…

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Why Shop Culture Should Matter More Than Money for Technicians | Lisa and Joelle from Promotive 1:24:37

4M ago1:24:37

1:24:37

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Lisa Coyle and Joelle Pollak from Promotive! Lisa emphasizes the importance of choosing a workplace based on people and …

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Service Advisors - Do You Smile Through The Phone? 14:47

4M ago14:47

14:47

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty tackles a recurring topic among auto shops: the importance of phone skills for service advisors. Michael em…

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Tom Schearer - TOOLS, Training, and Team Development 1:23:07

4M ago1:23:07

1:23:07

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Tom Schearer of Schearer Sales and Service. Tom talks about the complexities of used car sales, emphasizing the importan…

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Turning DIYers Into Loyal Customers | Service Advisors Listen Up! 19:35

4M ago19:35

19:35

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about that issue we all struggle with... Converting do-it-yourselfers into loyal shop customers. Mich…

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Cutting Ties, Finding Peace: Nate Winston’s Journey to Independent Success 33:36

4M ago33:36

33:36

Nate Winston returns to the podcast one year after a dramatic business split — and he’s not the same guy. In this raw and reflective conversation, Nate opens up about the emotional toll of walking away from a 20-year friendship and 16-year partnership, the legal chaos that followed, and how he's found peace building his own shop from the ground up.…

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Lucas Underwood Gets Real About Leadership, Life, and Money 2:01:10

4M ago2:01:10

2:01:10

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton and Lucas Underwood get real about the realities of shop ownership and the repair industry. Lucas harps on why you need to bu…

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How Service Advisors Can Decode Customer Body Language 22:46

4M ago22:46

22:46

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In today's episode, Michael Doherty dives into the art of reading customers’ nonverbal cues and matching their communication styles at the f…

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From the Bays to the Big Picture with Josh Rainwater 1:08:46

4M ago1:08:46

1:08:46

In this episode, Jimmy sits down with shop owner Josh Rainwater, who’s in the thick of a serious growth phase — and not holding back. Josh talks about what it means to go all in on your business, pushing through those brutal weeks where quitting sounds tempting, and the strategy behind hiring to free himself up from the bay and the front desk. If y…

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Why Training and Networking Matter in Auto Repair | Bret Fadely 1:16:28

4M ago1:16:28

1:16:28

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton is joined by Brett T. Fadley to discuss the upcoming TOOLS training event in Lancaster, Pennsylvania. Brett shares how TOOLS …