Best MRSM Productions Podcasts (2025)

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Two-Week Service Advisor Challenge - "Just Say Yes" 17:29

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1h ago17:29

17:29

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty challenges Service Advisors to step up their game with a two-week “Service Advisor Challenge,” starting Aug…

1
Podcaster Kevin Brown Puts the Auto Repair Industry on Blast About Diag Fees 1:59:21

2d ago1:59:21

1:59:21

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Kevin Brown, a multi-shop owner and technician from Michigan with over 35 years of experience in the industry. Kevin sha…

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The Power of Pre-Appointment Estimates for Service Advisors and Auto Shops 17:39

7d ago17:39

17:39

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about the power of pre-appointment estimates as a service advisor. He explains how delivering estimat…

1
From Wrenches to Algorithms: How AI is Redefining Auto Repair 28:24

8d ago28:24

28:24

In this episode of The Gearbox Podcast, Jimmy Purdy sits down with Josh Overlander, Director of Business Development at Detect Auto, to explore how data and AI are revolutionizing the way independent repair shops do business. From identifying lost revenue opportunities to measuring real technician productivity in real time, Josh shares how Detect A…

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Frank Wiebe of 3D Auto Talks TikTok and Change in the Auto Repair Industry 1:44:14

9d ago1:44:14

1:44:14

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Frank Wiebe of 3D Auto in Elmer, Ontario. Frank shares his experiences with Ontario’s new digital vehicle safety inspect…

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Top 10 Service Advisor Action Items for Building Customer Confidence and Success 31:37

14d ago31:37

31:37

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty shares his top ten action items, highlighting the importance of greeting customers with confidence, masteri…

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Talent on Tap: Brian Rhodes’ Blueprint for Recruiting Rockstar Techs & Advisors 48:31

15d ago48:31

48:31

In this episode, Jimmy sits down with Brian Rhodes, founder of Auto Shop Recruiting and a 20-year veteran of talent acquisition, to crack the code on hiring techs and advisors in a market where “Help Wanted” banners are everywhere. Brian explains why the old “post-and-pray” ad doesn’t work anymore—and how independent shops can compete head-to-head …

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Why Low Shop Rates Hurt Everyone in Auto Repair | Bryan Bueckert 1:42:37

16d ago1:42:37

1:42:37

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton sits down with technician Bryan Bueckert to talk through career challenges and the realities of working in the automotive rep…

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Service Advisors: It's Time to G.R.O.W. Up! 16:18

21d ago16:18

16:18

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the concept of G.R.O.W.—Getting Rid of Old Ways—in the world of service advising. Michael shares…

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From $25,000 TO 20 Million- A business journey 1:10:45

22d ago1:10:45

1:10:45

By Jimmy Purdy

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Technicians Are Undervalued | Stories with David Kline 2:04:15

24d ago2:04:15

2:04:15

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by David Kline, a seasoned technician with over 25 years of experience. David shares eye-opening stories from his time in b…

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Convert More Calls With Empathy and Clear Communication in Your Shop 16:49

28d ago16:49

16:49

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about how to turn transactional phone calls into valuable opportunities for customer connection. Mich…

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Bootstrapped & Booming: Elijah’s Journey From Pole-Barn Startup to High-Growth Auto Shop 1:01:06

29d ago1:01:06

1:01:06

Whether you’re a one-man shop dreaming bigger, or a multi-bay owner stuck in neutral, Elijah’s hard-won lessons on pricing, scheduling, and customer trust will help you shift from survival mode to booming business. Tune in to learn how a pole-barn passion project became a high-growth auto-repair force—and why your location, lift count, or local eco…

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How To Avoid Burnout As a Auto Repair Technician | Juwan Fields 56:18

1M ago56:18

56:18

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton is joined by Juwan Fields, a young field service forklift mechanic seeking to transition back into the automotive industry. J…

1
How Service Advisors Should Handle Comebacks 17:40

1M ago17:40

17:40

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty discusses how service advisors can effectively handle comebacks in the automotive repair industry. Michael …

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Ford Tech J Cole (TikTok) Says Flat Rate MUST Change 1:31:42

1M ago1:31:42

1:31:42

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff welcomes Ford Tech J Cole to the show to talk social media influence and the changing auto repair industry. Both Jeff and J Cole have…

1
The History of the Service Advisor Role in Auto Repair 15:34

1M ago15:34

15:34

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty takes listeners through the evolution of the service advisor role in the automotive industry. Michael highl…

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Flat Rate is Killing Teamwork in Auto Repair! (Mike Pereira) 1:36:19

1M ago1:36:19

1:36:19

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff and fellow Canadian shop owner Mike Pereira discuss industry challenges, such as the flat-rate pay system at dealerships, emphasizing…

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Turning Price Shoppers Into Loyal Clients at the Repair Shop 18:33

2M ago18:33

18:33

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty explores effective strategies for dealing with price shoppers in the service advisor role. Michael emphasiz…

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The cost of knowing where to hit it- with Oscar Gomez 44:45

2M ago44:45

44:45

In this episode, Jimmy Purdy from Shift’n Gears Auto Repair sits down with Oscar Gomez, founder of Master Automotive Training, for a no-filter conversation about diagnostics, technician training, and the realities of modern auto repair. From network code nightmares to crank-no-start mysteries, they dive into why proper testing matters, how to charg…

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Life As A Mechanic | Paul Danner, Check Engine Chuck, and Keith Perkins 1:18:00

2M ago1:18:00

1:18:00

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE Today, Jeff sits down at Tools 2025 with Paul Danner (ScannerDanner), Keith Perkins, and Check Engine Chuck. Paul shares updates on the SD Charities initia…

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Why "Waiters" At Your Repair Shop Are KILLING You! 19:14

2M ago19:14

19:14

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty addresses the challenges related to "waiter" vehicles at repair shops. Michael provides honest insights fro…

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Donald Tyrone on Industry Burnout Work Culture 1:17:13

2M ago1:17:13

1:17:13

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff talks with Donald Tyrone to discuss burnout in the auto repair industry. Donald shares his experiences working for a large rental fle…

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Use The Traffic Light Method to Retain More Clients! 14:26

2M ago14:26

14:26

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the challenges service advisors face when communicating repairs to clients. Michael emphasizes t…

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"Burn It Down or Build It Back” – with Lola Schmidt 1:08:05

2M ago1:08:05

1:08:05

In this brutally honest episode, Jimmy Purdy and Lola pull no punches as they unpack the real chaos behind the scenes in auto repair — and spoiler alert: it's not the techs or the customers. From the constant battle with unreliable parts suppliers to the identity crisis of techs-turned-owners who'd rather rebuild a transmission than sell an oil cha…

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Fluffy Mexicanik Talks Flat Rate Pay and His Popularity on Social Media 2:01:44

2M ago2:01:44

2:01:44

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff and Fluffy Mexicanik talk through their ups and downs in their automotive repair careers. They both get pretty raw about dealership l…

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Why Discounting Fails and Adding Value Wins Loyal Clients 19:57

2M ago19:57

19:57

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty tackles the hot topic of shop discounting, sharing why he believes it’s not a sustainable strategy for serv…

1
Live & unedited- Gear head Radio! 46:30

2M ago46:30

46:30

Back by popular demand, Another live version of our local call in radio show.By Jimmy Purdy

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Liz Tait Gets Real About Dealership Drama 1:38:21

2M ago1:38:21

1:38:21

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton sits down with Liz Tate, partner at Level 5 Drive, an ADAS calibration company in southern Ontario. Liz discusses her unconve…

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Service Advisor Secrets to Better Customer Retention 15:46

3M ago15:46

15:46

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks through strategies for turning first-time customers into loyal, returning clients. He says you MUST c…

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Why Shop Culture Should Matter More Than Money for Technicians | Lisa and Joelle from Promotive 1:24:37

3M ago1:24:37

1:24:37

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Lisa Coyle and Joelle Pollak from Promotive! Lisa emphasizes the importance of choosing a workplace based on people and …

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Service Advisors - Do You Smile Through The Phone? 14:47

3M ago14:47

14:47

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty tackles a recurring topic among auto shops: the importance of phone skills for service advisors. Michael em…

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Tom Schearer - TOOLS, Training, and Team Development 1:23:07

3M ago1:23:07

1:23:07

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Tom Schearer of Schearer Sales and Service. Tom talks about the complexities of used car sales, emphasizing the importan…

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Turning DIYers Into Loyal Customers | Service Advisors Listen Up! 19:35

3M ago19:35

19:35

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about that issue we all struggle with... Converting do-it-yourselfers into loyal shop customers. Mich…

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Cutting Ties, Finding Peace: Nate Winston’s Journey to Independent Success 33:36

3M ago33:36

33:36

Nate Winston returns to the podcast one year after a dramatic business split — and he’s not the same guy. In this raw and reflective conversation, Nate opens up about the emotional toll of walking away from a 20-year friendship and 16-year partnership, the legal chaos that followed, and how he's found peace building his own shop from the ground up.…

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Lucas Underwood Gets Real About Leadership, Life, and Money 2:01:10

3M ago2:01:10

2:01:10

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton and Lucas Underwood get real about the realities of shop ownership and the repair industry. Lucas harps on why you need to bu…

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How Service Advisors Can Decode Customer Body Language 22:46

3M ago22:46

22:46

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In today's episode, Michael Doherty dives into the art of reading customers’ nonverbal cues and matching their communication styles at the f…

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From the Bays to the Big Picture with Josh Rainwater 1:08:46

3M ago1:08:46

1:08:46

In this episode, Jimmy sits down with shop owner Josh Rainwater, who’s in the thick of a serious growth phase — and not holding back. Josh talks about what it means to go all in on your business, pushing through those brutal weeks where quitting sounds tempting, and the strategy behind hiring to free himself up from the bay and the front desk. If y…

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Why Training and Networking Matter in Auto Repair | Bret Fadely 1:16:28

3M ago1:16:28

1:16:28

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton is joined by Brett T. Fadley to discuss the upcoming TOOLS training event in Lancaster, Pennsylvania. Brett shares how TOOLS …

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Service Advisors! Are You A Visionary or Integrator? 16:08

4M ago16:08

16:08

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about two types of repair shop service advisors. Visionaries and integrators. Do you know which one y…

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Ben Dellaria From 3T's Automotive on YouTube | What's It Like Being a Mobile Mechanic? 1:49:24

4M ago1:49:24

1:49:24

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff chats with Ben Dellaria from the Three T's Automotive YouTube Channel. Ben reflects on his journey from working at dealerships and in…

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Don't Sell To Clients, Educate Them! Tips For Service Advisors 18:45

4M ago18:45

18:45

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about how to shift from a sales-oriented mindset to one focused on education and trust as a service a…

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Special Edition! Join Leigh-Ann and Jimmy Purdy live on Gear head radio! 47:21

4M ago47:21

47:21

A local, live call in radio show, featuring Leigh-Ann Purdy of Shift'n gears auto repair.By Jimmy Purdy

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Joshua Taylor Says The Repair Industry Has a Leadership and Accountability Problem 1:27:48

4M ago1:27:48

1:27:48

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff is joined by Joshua Taylor. Joshua says accountability is important for both technicians and management to have a successful business…

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Service Advisors! It's Time To Prep for Busy Season At Your Shop! 18:47

4M ago18:47

18:47

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty helps you prepare for the busy spring season! Michael says to ensure all shop equipment, such as lifts and …

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Why Private Equity is Betting Big on Auto Repair – with Jim Parker 55:47

4M ago55:47

55:47

Private equity firms are flocking to the auto repair industry like never before—but why? In this episode, Jimmy Purdy sits down with industry expert Jim Parker to break down the boom in shop acquisitions, what makes auto repair recession-resistant, and how COVID put the spotlight on blue-collar businesses. Plus, they dive into a shocking stat: 40% …

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Keith Perkins Gets Mad Daily At How Shops Are Ran 1:50:19

4M ago1:50:19

1:50:19

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE Today, Jeff is joined by Keith Perkins from L1 Training and Diagnostics. Keith gets fired up about investing in your own skills and tools to succeed in the…

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Becoming a Skittle-Pooping Unicorn. AKA - A Great Advisor 16:04

4M ago16:04

16:04

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty shares how to become a standout service advisor. Or, like one technician on Reddit said, a "skittle pooping…

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Breaking Point: When Too Many Cars Becomes a Problem! with Josh Coomes 1:06:32

4M ago1:06:32

1:06:32

We sit down with Josh Coomes, who is in his second year of running his auto repair shop. We dive deep into the challenges of managing car count, marketing strategies, and the struggle of balancing growth with efficiency. Josh and Jimmy discuss the tipping point where too much work can actually hurt a shop, the importance of processes, and whether d…

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Challenges vs Rewards in Mobile Diagnostics | Sean Tipping 1:13:40

4M ago1:13:40

1:13:40

Like the show? Show your support by using our sponsors. Promotive can help you find your dream job. Touch HERE to see open jobs. Need to update your shop systems and software? Try Tekmetric HERE In this episode, Jeff Compton is joined by fellow podcaster Sean Tipping. Sean talks about his journey in the automotive industry and how he got to where h…