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Content provided by MRSM Productions and Jeff Compton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MRSM Productions and Jeff Compton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.
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Will the Service Advisor Role Go Extinct?? | Marshall Sheldon

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Manage episode 506667683 series 3472465
Content provided by MRSM Productions and Jeff Compton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MRSM Productions and Jeff Compton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Like the show? Show your support by using our sponsors.
Promotive can help you find your dream job.
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In this episode, Jeff Compton welcomes Marshall Sheldon. Marshall stresses the importance of selecting apprentices based on personality and willingness to learn rather than experience. Jeff and Marshall also talk about flat rate vs hourly, and how the industry might just replace service advisors soon.

00:00 Meet Marshall Sheldon

06:02 "Mentorship to Independence"

13:49 Personable Candidates over Technical Skills

19:46 Advocating For Technician Training

24:04 Employee Retention Through Treatment

28:43 Certificate of Qualification Reflections

37:18 "Mechanic's Night Shift Challenges"

41:11 Entrepreneurship: Balancing Risk and Reward

43:55 Innovative Technician's Essential Impact

49:03 Rework Incentives: Fair or Not?

54:31 Budgeting Training Costs

01:03:50 "Stop Performing DVI for Free"

01:07:35 Improving Advisor Communication Skills

01:11:07 "Three-Year Engine Warranty Assurance"

01:16:38 Hands-On Mechanical Training Guidance

01:22:12 "Commitment to Quality Repairs"

01:31:04 Autel vs. Zeus Tool Dilemma

01:33:11 Auto Programming with Autel Device

01:38:16 Dealership Mentorship and Financial Guidance

01:45:52 Jeep Module Issue and Dealer Solution

01:48:20 LinkedIn: Showcasing Technical Professionalism


Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232

  continue reading

130 episodes

Artwork
iconShare
 
Manage episode 506667683 series 3472465
Content provided by MRSM Productions and Jeff Compton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MRSM Productions and Jeff Compton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Like the show? Show your support by using our sponsors.
Promotive can help you find your dream job.
Touch HERE to see open jobs.
Need to update your shop systems and software?
Try Tekmetric HERE


In this episode, Jeff Compton welcomes Marshall Sheldon. Marshall stresses the importance of selecting apprentices based on personality and willingness to learn rather than experience. Jeff and Marshall also talk about flat rate vs hourly, and how the industry might just replace service advisors soon.

00:00 Meet Marshall Sheldon

06:02 "Mentorship to Independence"

13:49 Personable Candidates over Technical Skills

19:46 Advocating For Technician Training

24:04 Employee Retention Through Treatment

28:43 Certificate of Qualification Reflections

37:18 "Mechanic's Night Shift Challenges"

41:11 Entrepreneurship: Balancing Risk and Reward

43:55 Innovative Technician's Essential Impact

49:03 Rework Incentives: Fair or Not?

54:31 Budgeting Training Costs

01:03:50 "Stop Performing DVI for Free"

01:07:35 Improving Advisor Communication Skills

01:11:07 "Three-Year Engine Warranty Assurance"

01:16:38 Hands-On Mechanical Training Guidance

01:22:12 "Commitment to Quality Repairs"

01:31:04 Autel vs. Zeus Tool Dilemma

01:33:11 Auto Programming with Autel Device

01:38:16 Dealership Mentorship and Financial Guidance

01:45:52 Jeep Module Issue and Dealer Solution

01:48:20 LinkedIn: Showcasing Technical Professionalism


Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232

  continue reading

130 episodes

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