STOP Being Transactional!! - Start Growing Lasting Relationships With Every Customer AutoFix AdvisorCast podcast

STOP Being Transactional!! - Start Growing Lasting Relationships with Every Customer

2d ago 13:52

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In this episode, Michael Doherty dives into why the sale isn’t the end—it’s just the beginning for service advisors. Michael shares actionable tips on turning satisfied customers into loyal advocates, like making personal follow-up calls instead of relying solely on automated surveys. He emphasizes the importance of building genuine relationships, sharing positive feedback with technicians, and always looking for ways to improve the customer experience.

Timestamps:
00:00 Overcoming Sales Obstacles

04:52 Beyond Transactions: Show You Care

07:25 Customer Experience and Feedback Matters

11:54 "Service Advisor Confidence Boost"

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44 episodes