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Auto Repair MUST Modernize! | A Conversation with Tekmetric

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Manage episode 514857956 series 3472465
Content provided by MRSM Productions and Jeff Compton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MRSM Productions and Jeff Compton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Like the show? Show your support by using our sponsors.
Promotive can help you find your dream job.
Touch HERE to see open jobs.

Need to update your shop systems and software? Try Tekmetric HERE

Register for Tektonic HERE!


In this episode, Jeff Compton sits down with Amber Wright, VP of Business Development at Tekmetric, and Aaron Szafran, a former shop operator now with Tekmetric. Amber and Aaron share firsthand insights on how shop management software like Tekmetric can transform daily operations—emphasizing the importance of embracing change, streamlining shop processes, and building trust with customers through transparency and modern technology like DVIs (Digital Vehicle Inspections).

Timestamps:
00:00 "Community and Growth in Industry"

06:40 Shop Efficiency and Cost Challenges

14:53 Building Trust Over Efficiency

20:29 Adapting to New Shop Systems

21:59 Cloud Transition and Data Security

31:02 Proactive Customer Care Benefits

36:46 Enhancing Customer Journey Communication

38:03 Overbooking Risks in Auto Shops

46:59 Defining "Fair" in Business Pricing

51:42 "Decisions Driving Customer Experience"

53:59 "Powerful Customer-Focused Tech Support"

01:01:47 Truthful Advocacy Without Tough Spots

01:08:03 Seamless Business Transition Process


Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232

  continue reading

134 episodes

Artwork
iconShare
 
Manage episode 514857956 series 3472465
Content provided by MRSM Productions and Jeff Compton. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MRSM Productions and Jeff Compton or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Like the show? Show your support by using our sponsors.
Promotive can help you find your dream job.
Touch HERE to see open jobs.

Need to update your shop systems and software? Try Tekmetric HERE

Register for Tektonic HERE!


In this episode, Jeff Compton sits down with Amber Wright, VP of Business Development at Tekmetric, and Aaron Szafran, a former shop operator now with Tekmetric. Amber and Aaron share firsthand insights on how shop management software like Tekmetric can transform daily operations—emphasizing the importance of embracing change, streamlining shop processes, and building trust with customers through transparency and modern technology like DVIs (Digital Vehicle Inspections).

Timestamps:
00:00 "Community and Growth in Industry"

06:40 Shop Efficiency and Cost Challenges

14:53 Building Trust Over Efficiency

20:29 Adapting to New Shop Systems

21:59 Cloud Transition and Data Security

31:02 Proactive Customer Care Benefits

36:46 Enhancing Customer Journey Communication

38:03 Overbooking Risks in Auto Shops

46:59 Defining "Fair" in Business Pricing

51:42 "Decisions Driving Customer Experience"

53:59 "Powerful Customer-Focused Tech Support"

01:01:47 Truthful Advocacy Without Tough Spots

01:08:03 Seamless Business Transition Process


Follow/Subscribe to the show on social media!
TikTok - https://www.tiktok.com/@jeffcompton7
YouTube - https://www.youtube.com/@TheJadedMechanic
Facebook - https://www.facebook.com/profile.php?id=100091347564232

  continue reading

134 episodes

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