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Customerland

mike giambattista

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Customerland is a podcast about …. Customers. How to get more of them. How to keep them. What makes them tick. We talk to the experts, the technologies and occasionally, actual people – you know, customers – to find out what they’re all about.So if you’re a CX pro, a loyalty marketer, a brand owner, an agency planner … if you’re a CRM & personalization geek, if you’re a customer service / CSAT / NPS nerd – you finally have a home.
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NPS MedicineWise Podcasts

NPS Medicinewise

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Independent, not-for-profit and evidence-based, NPS MedicineWise provides practical tools and information about medicines, health conditions and medical tests to help individuals and health professionals make better health decisions.
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Customer Confidential: Untold Stories of Earned Growth

Rob Markey, Bain & Company partner and customer experience expert

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The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
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The Success NP: Clinical Pearls for Nurse Practitioners

Jackie King and Sandra Pagenta,Nurse Practitioners

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The Success NP Podcast is your go-to resource for Nurse Practitioners, hosted by NPs Jackie and Sandra. Each week, they share real-world stories, expert insights, and career tips to help you thrive in your NP journey. Whether you're a nurse practitioner student, new grad, or seasoned provider, this podcast offers inspiration, clinical advice, and support to grow your confidence and career in nursing.
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NPS Peas in a Podcast features our 5th and 6th grade classroom at Newington Public School. It's the definition of a student-led podcast as the writers, directors, hosts, voices, and editors are all age 12 and under. Tune in to see what our amazing class is up to.
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NPS - Short and Specific

Tech Integrators

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Short and Specific is dedicated to the amazing and hard-working educators of the Northampton Public Schools. Each episode focuses on one interview with a faculty or staff member. We ask three questions: -What's your name and what do you teach? -What is one unit you are currently working on? -What is one victory for student learning you have had recently?
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Shadow Me Next! is a podcast where we take you behind the scenes of the medical world. I'm Ashley Love, a Physician Assistant, and I will be sharing my journey in medicine and exploring the lives of various healthcare professionals. Each episode, I'll interview doctors, NPs, PAs, nurses, and allied health workers, uncovering their unique stories, the joys and challenges they face, and what drives them in their careers. Whether you're a pre-med student or simply curious about the healthcare f ...
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Brought to you by PerfusionEducation.com. These programs are replays from our live PerfWeb series programs. The programs discuss all topics related to Perfusion and perfusion related topics. The ultimate podcast designed for perfusion, perfusionists, ECMO specialists, anesthesiologists and critical care nurses. This podcast is a grate source of knowledge for Critical Care Nurses, CRNAs, NPs, PAs, and Physicians. Our Apps: Critical Care App: https://mediweb.us/critical-care-app/ The ultimate ...
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A podcast that explores the unique role nurses and nurse practitioners play in practicing the healing art of functional medicine. The show explores many aspects of functional medicine practice, emerging research, and the unique blessings and challenges that RNs and NPs experience when practicing functional medicine. Hosted by Dr. Brigitte Sager a board-certified Family Nurse Practitioner, functional medicine educator, and the CEO of the Institute for Functional Nursing™ (IFN). https://www.fx ...
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MedEdTalks - Hematology

Regina B. Butler RN-BC

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MedEdTalks Hematology is a continuing medical education podcast for physicians to allow them to learn while on the go and obtain CME credits. The intended audience for this series is hematologists, hematology nurses (RNs) and nurse practitioners (NPs), oncology RNs, oncology NPs, hemophilia treatment center RNs, hemophilia treatment center NPs, and other health care professionals.
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Humans of SaaS

Catalyst Software Corporation, Ben Winn

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This weekly podcast shines a light on the human side of the tech industry, with an emphasis on mental health, perseverance, creativity, successes, and failures. It goes beyond the flashy funding and acquisition announcements and explores the entrepreneurs, innovators, and leaders behind the scenes who make it all happen—what they’ve experienced, what they’ve overcome, and most importantly, what they’ve learned. Humans of SaaS in its first season was called NPS I Love You and quickly became t ...
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Welcome to the Escape the Clinic Podcast – the ultimate guide for Physician Assistants, Nurse Practitioners, and healthcare providers to break free from burnout and design a life you love by starting an online business that creates massive freedom, impact and income! Each week, we dive into actionable tips, proven strategies, innovative ideas, and real-life success stories from healthcare professionals who have taken the leap and started a side hustle or business. Whether you’re a PA, NP, DO ...
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Welcome to Break Room Chats, the podcast of the New Professionals Section of the Library Leadership and Management Association of ALA. To continue the conversation, please visit the New Professionals Section Facebook page at https://www.facebook.com/groups/LLAMA.NPS/ . We're also on twitter @LLAMA_NPS.
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Parkography

RV Miles Network

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Parkography (formerly known as the America’s National Parks Podcast) is the new home for the powerful stories, rich history, and breathtaking landscapes of America’s national parks and public lands. Through immersive storytelling, vivid soundscapes, and in-depth research, we explore the people, places, and pivotal moments that shaped the wild places we cherish today. From iconic landmarks to hidden corners, Parkography brings the soul of America’s public lands to life—one story at a time.
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National Park Service Oral History

National Park Service Oral History

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Interested in what it's like to be born in the middle of a Yellowstone winter or raised in the heart of Yosemite Valley? Curious about the inner workings of parks or how people establish careers with the National Park Service? Hear firsthand accounts from former and current National Park Service employees that celebrate the history of our national parks and the role they've played in lives around the world. Thanks to the Association of National Park Rangers Oral History Project for making ma ...
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The Customer Success Playbook

Kevin Metzger and Roman Trebon

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Welcome to “The Customer Success Playbook,” a fresh podcast initiative spearheaded by Kevin Metzger and Roman Trebon. Immerse yourself with us in the dynamic realm of customer success, where we unravel the latest insights, inspirations, and wisdom from recognized leaders in the Customer Success domain. Our journey began with a simple yet profound belief: that meaningful conversations can significantly impact our professional trajectory. With this ethos, we’ve embarked on a mission to bring t ...
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The DocPreneur Leadership Podcast

A Conversation Designed FOR Healthcare Professionals.

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Concierge Medicine Today's "DocPreneur Leadership Podcast" has become a trusted voice and is a recorded history of membership medicine in all it's various forms. From Concierge Medicine to Direct Primary Care (DPC) and everything in between it unpacks unique entrepreneurial insights in healthcare ranging from hospitality in healthcare from a patient perspective to interviewing healthcare leaders, Physicians, PAs, NPs, insurance and payor connections, attorneys, interior designers and more. T ...
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Here in Nursing

Ohio State University Wexner Medical Center

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Here in Nursing is a podcast from The Ohio State University Wexner Medical Center for nurses and by nurses. We explore the topics important to nursing today from the perspectives of RNs, NPs and other advanced practice providers.
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Welcome to Life with Lee and Lindsey, a podcast about 2 moms working as NPs/professors, who also happen to be sisters! We will be talking about all things motherhood, marriage, and the balancing act of being whole people while raising kids.
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The Canadian healthcare marketing industry is full of personal, impactful, and fascinating stories. The PharmaBrands Podcast is proud to celebrate these stories from people, brands, organizations and businesses who are making a difference. For more PharmaBrands content and experiences visit PharmaBrands.ca
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Contact Center Show

Amas Tenumah & Bob Furniss

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This is the public square for all things contact center. This is where the world’s best Call & Contact center professionals come to get better at delivering a great experience for customers. Your contact center mentors - Amas Tenumah & Bob Furniss
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Introducing India’s first ever, The Pension Podcast, an initiative by PensionBox - Take control over your retirement future now!The Pension Podcast embarks the emergence of the Pension Movement and assures the retiree’s to find their financial security and peace of mind at their own comfort!With apt information and insights on how the Pension Movement impacts the future, let The Pension Podcast advance your retirement planning now!
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Hormone Heroes

Dr. Kelly Hopkins

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Testimonials from real people who have experienced bio-identical hormone therapy. Men and women share the symptoms they have experienced and the difference proper hormone replacement has made. Men discuss the advantages of testosterone and women discuss the benefits of estrogen, progesterone, and testosterone therapy. The roles of thyroid, adrenal health, insulin resistance, intermittent fasting, and micronutrients are also discussed.
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Brion Hurley from Business Performance Improvement shares his takes and thoughts on a variety of topics related to process improvement (specifically Lean and Six Sigma methods), Bursts are rapid improvement activities, so this sounded like a good word to use for these short audio clips. We'll try to keep them under 10 minutes each. Have a question? Use the Spotify app to leave us a voice message, and we might pick your question for our next episode!
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What does the average day of a National Park Ranger look like? With 429 individual units managed by the National Park Service throughout the country, this question can have a variety of differing answers, depending who you ask and where you ask. Host Trevor Lind seeks to find these answers through his travels, as well as explore the lesser-known NPS locations that share the same captivation and charm as our larger National Parks. Tune in to hear the diverse and unique experiences of the Rang ...
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Healing arts practitioners and clinicians (NPs, PAs, CNSs, CNMs, CRNAs) need and want to learn more about or how to incorporate a holistic, integrative care component into their lifestyle, their clinical practice or entrepreneurial health & wellness business. The information shared here can be useful for self-care as a professional and for professional education. Practitioners need to learn more than the service they provide but also the business of health and wellness and self-care These co ...
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Sunny Gattan

Sunny Gattan

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Sunny Gattan is a dedicated Nurse Practitioner (NP) committed to delivering comprehensive healthcare services. With advanced training and clinical expertise, assesses, diagnoses, and manages acute and chronic illnesses. Their compassionate approach fosters strong patient relationships, promoting wellness and preventive care. Sunny Gattan collaborates with interdisciplinary teams to optimize patient outcomes, emphasizing patient education and advocacy. Their commitment to evidence-based pract ...
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Ask the CIO

Federal News Network | Hubbard Radio

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Federal News Network Executive Editor Jason Miller talks to federal chief information officers about the latest technology trends and issues facing their agencies.
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Outdoors with Hiking Bob

"Hiking Bob" Falcone

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Bob Falcone shares tips and news about outdoor recreation in the Pikes Peak region. Bob covers trails, clothing, equipment, volunteerism, tourism, politics, photography, destinations and preparedness.
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HubShots: the Unofficial Down Under HubSpot Podcast HubSpot in the real world. Real world portals. No demo stuff. What’s working for HubSpot customers. Hosted by Ian Jacob and Craig Bailey, HubShots is the weekly podcast for marketing managers and sales professionals who are using HubSpot or considering using HubSpot. https://www.hubshots.com
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This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
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So Good Lancaster

So Good Media

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Dive into the heart of Lancaster County with "So Good Lancaster," your guide to the funky, interesting, and hidden gems of the area. From breakfast hotspots to nightlife, historical roots to modern attractions, join Jason Mundok in exploring what makes Lancaster uniquely vibrant. Featuring interviews with key local figures and insights into food and drink, art and culture, entertainment, and non-profit initiatives, this podcast is your all-access pass to the stories and people that embody th ...
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Doctor Coach Academy

Doctor Tanzy Kulman -Physician Coach, Neurologist, Female Physician Entrepreneur

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Doctor Coach Academy Podcast: Hosted by Dr. Tanzy Kulman, this podcast is your go-to resource for health experts (doctors, phsyicians, dentists, chiropracters, optometrists, therapists, nurses, nps, pas) looking to reclaim their careers, balance their lives, and create financial freedom on their own terms. Dr. Kulman brings practical strategies, mindset shifts, and empowering tools designed to help you break free from burnout and achieve true fulfillment in medicine and beyond. Whether you’r ...
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De Moker

NPO Luister / NTR

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Hoorspel De Moker – Strijd om de macht op de Wallen Amsterdam jaren zeventig. Harrie ‘de Moker’ Pruis regeert op de Wallen. Hij verhuurt ramen, is eigenaar van de klasse-striptent Pigalle, opent de eerste peepshow en droomt van een nieuw gokpaleis met veel marmer, gouden kranen en erotisch topamusent. Zijn vrouw Greet drijft het volkscafé Het Uitzicht. Harrie Pruis is een typische vertegenwoordiger van de penoze oude stijl. Maar de Rotterdammer Aad Bosman, eigenaar van een boksschool en ille ...
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The Toxpod

The International Association of Forensic Toxicologists (TIAFT)

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Forensic Toxicology: It's a matter of half-life and death A deep dive into the fascinating world of forensic toxicology, supported by The International Association of Forensic Toxicologists (TIAFT)
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Customer service, done right, can be your company’s single, biggest, competitive advantage. Join Customer Service Authority and best-selling author, John DiJulius, as he interviews leaders who are revolutionizing their industries. Hear their successes, and sometimes failures, that built best practices for exceeding expectations and gaining market share. Plus learn how these practices can be applied to your B2B or B2C business. Each episode provides CEOs, CXOs, COOs, CMOs, CHROs and other cus ...
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Welcome to a HubShots QuickShot - brief conversations Ian and Craig have in between regular, full length episodes.This shot we discuss:- the HubSpot Customer Success Workspace- how to measure customer satisfaction- NPS surveys as a product feedback processFor full episode show notes and HubSpot related resources visit: https://www.hubshots.comRecor…
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In this episode, Rahul Bhagat, CEO of DSP Pension Fund, shares a rare insider's perspective on why the National Pension System (NPS) remains underpenetrated despite being one of India’s most promising retirement planning tools. He breaks down the barriers to adoption, the differences between auto vs active allocation, and explains how DSP’s value-d…
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Send us a text Ever had a doctor tell you "your labs are fine" when you knew something was wrong? You're not alone. This eye-opening conversation with functional medicine practitioners Melissa Donahue and Kristen Kirby reveals the critical health issues hiding beneath "normal" test results. The journey begins with Kristen's personal struggle—a medi…
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Episode 250: Comcast solved the age-old problem of how to make employee suggestions a powerful, reliable source of value-driving improvements at scale. Sean McEntire, Comcast’s Vice President of Customer Strategy and Operations, explains how the Outer Loop channels every employee elevation—no matter how small—through a disciplined screen, assigns a…
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This is the first in a series of episodes we’re introducing that we’ll periodically sprinkle into the feed called the So Good Lancaster Non-Profit Spotlights. On this episode, I had the pleasure of chatting with Susan Klapkin, the vice chair and treasurer of Lancaster County Women for Good, a local nonprofit giving circle with a mission of lifting …
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In this episode, I share a clip from the book chapter I wrote for "Lean Six Sigma for Good: Lessons from the Gemba" Volume 1. I explain how I used net promoter score (NPS) to assess the attendee feedback of a fundraising conference I helped organize. By the way, this entire podcast was spoken by my AI voice created by Eleven Labs. Links for this ep…
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In this episode, we cover the Trump administration's reorganization of the Department of Agriculture and its impact on the US Forest Service, as well as ongoing wildfires, including the Dragon Bravo fire at the Grand Canyon, and debunk myths about animals fleeing Yellowstone. We'll also discuss significant land acquisitions in Texas that will lead …
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The emotional drivers behind purchasing decisions are often more powerful than traditional demographic factors—this revelation sits at the heart of our conversation with Calvin Cheng, Partner at West Monroe. Calvin reveals how two individuals with identical demographic profiles can make completely different purchasing choices based on psychological…
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In this episode, PA-C, Lisa Bailer, a mind-body medicine specialist and Founder of Inner Balance Psychiatry shares her journey from leaving the conventional clinic model to build a business focused on root-cause healing through functional and integrative psychiatry. Tune in to hear how —and how you can too. Connect with Lisa Bailer, PA-C here: Webs…
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In this episode, Meenakshi Dawar—Senior Fund Manager, Equity Investments at Nippon India Mutual Fund—shares her market outlook and investment strategy amid today’s uncertain environment. With over ₹22,000 crore in AUM, she manages the four-star-rated Nippon India Aggressive Hybrid Fund and Nippon India Value Fund. Meenakshi discusses: Why Indian ma…
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Meet NP Najah, creator of Chart Like A Boss. Najah R. Goodman isn't just another healthcare professional - she's a documentation dynamo who's transforming how healthcare professionals approach one of their most critical and often dressed tasks : charting. This powerhouse adult gerontology nurse practitioner has walked every step of the clinical lad…
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Ever wondered how a full-time acute care NP launched her own hormone and weight loss clinic without quitting her W2 job or taking out a loan? In this episode, we sit down with Bree to talk nurse entrepreneurship, burnout, and building a business as a nurse practitioner. A must-listen for NPs exploring new career paths and multiple income streams. C…
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What happens when a physician practices medicine across three different continents? Dr. Gregory Adaka's remarkable journey from Nigeria to the UK to the United States reveals surprising truths about global healthcare that every medical professional should consider. Born in Manchester and raised in Nigeria, Dr. Adaka's path to emergency medicine beg…
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On this episode, we explore how to alleviate cost pressures in customer experience — and unlock the potential for CX to drive business growth. CX leaders face several competing pressures: budget constraints, the need to demonstrate ROI and rising customer expectations. Our expert guests provide practical, actionable insights on creating value-drive…
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What should a retiree’s investment plan really look like? And how do you invest when the next market cycle might look nothing like the last? In this episode, Rajeev Thakkar, CIO of PPFAS Mutual Fund, joins us to talk about their Dynamic Asset Allocation Fund — a strategy designed not for market timing, but for real-life goals like cash flows, capit…
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Capitalmind Mutual Fund has entered the Indian investing landscape—and it’s starting with a bold move: a Flexicap Fund built on a fully quantitative, factor-based investing approach. In this episode, we speak with Deepak Shenoy, Founder of Capitalmind Mutual Fund, about: Why Capitalmind transitioned from PMS to launching a fund house How their inve…
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This session dives into innovative machine perfusion techniques, advanced perfusates, and logistics breakthroughs aimed at extending organ viability and improving transplant outcomes. Packed with real-world case studies, expert insights, and interactive Q&A, this focused 1.2‑CEU webinar spotlights how modern technology is revolutionizing the way do…
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Send us a text How do you build AI governance that scales without becoming the innovation police? In our final conversation with tech lawyer Gayle Gorvett, we tackle the ultimate balancing act facing every organization: creating robust AI oversight that moves at the speed of business. From shocking federal court rulings that could force AI companie…
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From Struggles to Success: John's Journey (Part 2) Summary This is the second half of the story From Struggles to Success: John's Journey. Part 1 can be found here, episode 213. (https://thedijuliusgroup.com/csr-213/). If you have not listened to the first half, we recommend starting there first. This section picks up where John realizes he may nev…
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Welcome to a HubShots QuickShot - brief conversations Ian and Craig have in between regular, full length episodes.This shot we discuss: pros and pitfalls of all the AI tools that are popular with consumers, being used inside companies.For full episode show notes and HubSpot related resources visit: https://www.hubshots.com Recorded: 16 May 2025Publ…
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In Michigan, the country’s second National Park would be established in 1875, only to be redesignated just twenty years later as the state’s first State Park. Likewise, a cave named for its position overlooking the trail of Lewis and Clark would begin its protected life as an early National Monument before later joining a growing number of State Pa…
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In this episode, Brigitte Sager DNP interviews Lindsay Vanderstraeten, a critical care nurse with a passion for integrative and functional medicine. Lindsay shares her journey from traditional nursing to exploring holistic practices, including yoga, meditation, and nurse coaching. They discuss the importance of addressing stress in healthcare, the …
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Fullstory's Chief Marketing Officer Lindsay Bayuk shares how behavioral data revolutionizes customer understanding by revealing not just what customers do, but why they do it. Companies using AI extensively report twice the impact on user engagement and operational efficiency compared to cautious adopters. • Behavioral data captures user emotions t…
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There is an old saying that, “When all you have is a hammer, everything looks like a nail.” Today that could be, “If you have AI, everything looks like it can be fixed with AI.” In this episode of the PharmaBrands podcast, Karim Vassanji, discusses how discipline, curiosity and consensus building are fundamental to the success of any digital transf…
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On this Bonus Episode for July, Bob talks with Colorado Springs Parks, Recreation and Cultural Services Department Director Britt Haley about the 2025 department-wide Master Plan process. It's been almost 12 years since the last department-wide master plan, and Haley talks about what has been accomplished since the last master plan, how the city ha…
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In this episode, I pull back the curtains and share the night and events that changed everything - the moment I knew I couldn't stay burned out in medicine. I was a successful PA on paper—respected, steady income, "living the dream". But behind the scenes, I was drowning in burnout… until one life-shattering moment pushed me to stop settling and st…
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In this exclusive episode, Gopal Agrawal, Senior Fund Manager – Equity at HDFC Mutual Fund, offers deep insights into what’s powering the HDFC Balanced Advantage Fund’s 75% return over three years, and how his investing philosophy blends value and growth to outperform benchmarks. Agrawal manages over ₹1.54 lakh crore across four schemes and shares …
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Dive into the ethical dilemmas and controversies surrounding perfusion practices. This session, presented by Perfusion Education and streamed within the last month, tackles tough questions such as informed consent, allocation equity, risk-benefit analysis of experimental techniques, and real-world case studies. Essential for perfusionists, transpla…
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Send us a text Dr. Charles Virden, a pioneer in plastic and reconstructive surgery, joins us to unravel the multifaceted world of anti-aging medicine and hormone therapy. With over three decades of experience, Dr. Virden has seamlessly integrated innovative treatments into his practice in Reno, Nevada, and shares how a personal health crisis at age…
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What happens when medicine loses its humanity? Dr. Kipp's powerful new book "Heartbeats and Handshakes" offers a rare and intimate look at what it truly means to be a physician - from the terrifying first code blue as a medical student to the wisdom gained through 30 years of clinical practice. Dr. Kipp takes us behind closed doors to reveal the pr…
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Episode 252: Most CX maturity assessments ask how you think you're doing. This one demands proof. Erin Wallace, director of client engagement at MyCX from Bain & Company, is helping to lead a fundamental shift in how companies measure CX maturity. Most tools rely on perception-based self-assessments that reward self-promotion over progress. The Cus…
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This episode explains pension schemes in India in a very easy way. If you are planning for retirement or want to help someone apply for a pension, this episode will guide you step by step. We talk about five main pension schemes SSPY and NPS SSPY (Social Security Pension Yojana) is a state pension for old people, widows, and disabled persons. NPS (…
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A comprehensive literature review on Normothermic Regional Perfusion (NRP) led by Samir Patel, MD, CCP, LP. Streamed on June 2, 2025, this session explores the latest research and emerging technologies in NRP, spotlighting its clinical applications, ethical considerations, and protocol development in perfusion practice. Ideal for perfusionists and …
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Episode 251: In 2018, Dell set out to do something big: turn customer feedback into a system that could not only provide insights, but help set priorities and run the business. They had the data. They had the intent. But they made a compromise that many organizations settle on: Rather than enforce one unified approach to customer feedback, they all…
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Summary In this episode of the Customer Service Revolution podcast, John R. DiJulius III shares his journey from a challenging childhood to becoming a successful entrepreneur. He discusses the impact of his family dynamics, struggles in school, and the role of sports in shaping his character. John reflects on his experiences working at UPS, which b…
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In this insightful conversation, Satish Ramanathan, Chief Investment Officer (CIO) – Equity at JM Financial Mutual Fund, discusses his approach to navigating the complexities of India’s equity market. With over ₹11,100 crore in assets under management, Satish shares his perspectives on how global volatility, sector rotations, and mid- and small-cap…
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Send us a text When AI systems fail spectacularly, who pays the price? Part two of our conversation with global tech lawyer Gayle Gorvett tackles the million-dollar question every business leader is afraid to ask. With federal AI regulation potentially paused for a decade while technology races ahead at breakneck speed, companies are left creating …
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