Mary Aguirre shares her insights on building meaningful client relationships through empathy, deep listening, and authentic interactions. We explore how understanding clients' deeper needs creates strong connections that transform hesitant prospects into loyal customers.
• Working with meaningful projects including charities and women's safety organizations
• Building quick relationships through empathy, timing, and asking the right questions
• Creating charm through energy, authenticity, and adapting to clients' emotional states
• The importance of listening without mentally preparing your next response
• Handling strange requests like potato-shaped stress balls with creativity
• Approaching skeptical clients with curiosity rather than pressure
• Using personal energy boosters like almonds, dark chocolate and coffee
Remember to check out our next episode of the Promo Playbook for more insights on customer service excellence.
Find out more and visit our website: https://www.cubicpromote.com.au/