Welcome to The Promo Playbook, your backstage pass to the world of promotional marketing. Brought to you by Cubic Promote (https://www.cubicpromote.com.au/) Australia’s award-winning supplier of branded merchandise, this podcast is your go-to guide for making marketing and promo products work harder for your business. In each episode, we unpack real campaigns, talk to industry insiders, and share practical strategies to help you boost brand visibility, engage customers, and stand out. From t ...
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Custom Merchandise Podcasts
Are you a CEO or top executive leading innovation and driving business growth? If so, we want to spotlight your journey on Bridging Success: Connecting Leaders, Innovation, and Growth—a podcast dedicated to showcasing high-achieving leaders who are shaping the future of their industries. This isn’t just another podcast interview—it’s an opportunity to elevate your thought leadership, connect with an influential audience, and position yourself as an industry authority while sharing valuable i ...
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Progressive Grocer’s podcast focused on the trends, topics and interests that move women forward in grocery retail
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The top-notch screen printing services in Atlanta is 3v Printing. Renowned for their exceptional quality and attention to detail, 3v Printing offers unparalleled screen printing solutions tailored to meet your specific needs. Whether you need custom t-shirts, promotional merchandise, or corporate apparel, their expert team ensures vibrant, long-lasting prints that make your brand stand out. With state-of-the-art equipment and a commitment to excellence, 3v Printing guarantees timely delivery ...
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What if I told you that the difference between struggling and thriving in the restaurant industry is just one conversation away? I’m Josh Kopel, a Michelin-awarded restaurateur who’s spent decades building blockbuster brands across every tier of dining. I know the challenges you’re facing—because I’ve been there. That’s why I created FULL COMP. Every week, I go one-on-one with the smartest minds in the game: restaurateurs, chefs, and industry insiders who’ve cracked the code. Together, we un ...
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Brand Republic provides high-end promotional items. As one of the top suppliers and manufacturers of promotional goods, they offer a comprehensive selection of premium, customized, branded products. They provide the top selection of clothing, accessories, bags, pens, drinkware, and lanyards with custom printing. For more information, visit https://www.brandrepublic.com.au/
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The Infinity Nation Podcast, hosted by Al Keck of growth marketing agency Infinity Nation, dives into the current digital landscape, especially e-commerce and B2B marketing and explores how these trends impact business growth and profitability It features conversations with e-commerce professionals and industry partners, offering marketing insights and practical hacks that help businesses scale and adapt in the evolving digital space.
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Alessandro Bogliari, CEO and Co-Founder of The Influencer Marketing Factory, a global influencer marketing agency, talks with great guests about influencer marketing, social media, the creator economy, social commerce and much more.
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Give Me An H explores The Home Depot's unique culture through the eyes and experiences of associates who live it every day. It offers insider perspectives into how bleeding orange shapes careers and instills an appreciation for what can happen when a company commits to doing good, while also doing well.
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No one teaches you how to run a distribution business. There’s no playbook for navigating shifting markets, growing sales, or making the right bets on technology. The best distributors figure it out by talking to the right people and learning from experience. That’s what In the Mind of a Distributor is all about. Each month, Benj Cohen—founder of Proton, the CRM built for distributors—sits down with industry leaders, from owners to operators to sales pros, to break down what’s working, what’ ...
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Office Hours: Expansion Is the Fastest Way to Go Broke
9:16
9:16
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9:16I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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Andre Brown, Founder & CEO of Advanced Commerce | Elevating E-Commerce Merchandising Beyond AI Ep.9
21:10
21:10
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21:10In this episode, host Al Keck sits down with Andre Brown, Founder & CEO of Advanced Commerce, to deep-dive into the critical art of on-site merchandising in e-commerce. They discuss why artificial intelligence (AI) and machine learning (ML) alone are insufficient to optimise customer experiences and boost sales, and how advanced merchandising strat…
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AI Isn’t Replacing Your Team, It’s Saving Them: Devana Bhargava on Tech That Respects Hospitality
36:54
36:54
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36:54What if AI could make your restaurant more human, not less? That’s the bold idea Devana Bhargava is betting on. As a product leader at Yelp, she’s rethinking restaurant tech from the inside out—building tools that support staff instead of replacing them. In this episode, we dig into the design philosophy behind Yelp Host, why your Yelp page convert…
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20 - Designing Your Story: How to Create Spaces That Reflect Who You Are with R. Nickson Interiors' Nicole Roe
16:51
16:51
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16:51In this episode of Bridging Success, Bo Jakins interviews the Owner and Lead Designer at R. Nickson Interiors, Nicole Roe. Nicole shares her journey into interior design, discusses balancing motherhood and entrepreneurship, and explains how technology and AI enhance her business. She highlights the importance of creating personalized spaces that re…
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Built to Serve, Not Sell: Darren Spicer’s Playbook for Turning Coffee Into Community
38:26
38:26
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38:26Does the world really need another coffee shop? That’s the question Darren Spicer had to answer before walking away from a six-figure career to start Clutch Coffee. The answer wasn’t coffee—it was connection. In this episode, Darren breaks down why community, not caffeine, is his true product, what he learned from Dutch Bros, how he made it his own…
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I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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Rebecca Griffiths, Founder & CEO, Primis | The importance of caring about your customers post purchase Ep.8
27:01
27:01
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27:01In this episode, host Al Keck sits down with Rebecca Griffiths the Founder & CEO of Primis, a customer experience expert with extensive background at Amazon and e-commerce startups, to discuss why the post-purchase phase is critical for business growth, profitability, and customer loyalty. They explore how brands often neglect their customers after…
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Jennifer Conklin from Capgemini joins the podcast to delve deep into AI applications at grocery, alternative revenue streams for food retailers, giving back to her community and more.By Progressive Grocer
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Scaling Through Saturation: Aaron Bludorn on Mastering Occasion
35:03
35:03
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35:03How do you define luxury? What if it isn’t about white tablecloths—but about meeting every guest, every need, every time? Aaron Bludorn didn’t just open a restaurant—he opened a new playbook for hospitality. After a business education under Daniel Boulud and Gavin Kaysen, Aaron took a massive bet: move to Houston, build a concept mid-pandemic, and …
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19 - Breaking Free from High Fees: A Smarter Path to Greater Returns with Openvest's Justin Kuyper
22:54
22:54
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22:54In this episode of Bridging Success, Bo Jakins interviews the Co-Founder at Openvest, Justin Kuyper. Justin shares how Openvest is transforming retirement investing by offering a low-cost subscription model with hedge fund-inspired strategies, replacing traditional high-fee IRA and 401(k) options. He discusses building the platform with a global te…
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Stop Worshiping ‘Consistency:’ How Yann de Rocheford Scaled by Systemizing Vibe
40:51
40:51
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40:51Everyone says restaurants are about food, service, or scale. But what if it’s really about emotional engineering? Yann didn’t come from the kitchen. He came from the world of marketing and strategy. But when he opened Boqueria, he reimagined what a restaurant could be—vibe-forward, high-design, emotionally resonant, and built to scale. In this epis…
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Office Hours: Design Each Daypart as Its Own Business
9:50
9:50
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9:50I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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Bobbie Ttooulis, Group Marketing Director at Global Freight Solutions | The challenges of trading into Europe from the UK Ep.7
25:31
25:31
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25:31In this episode, host Al Keck sits down with Bobbie Ttooulis, Group Marketing Director at Global Freight Solutions, the UK’s largest multi-carrier provider, to discuss the complexities and challenges faced by UK businesses trading into Europe post-Brexit. They delve into the impact of border changes, customs documentation, and recent VAT reforms on…
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Merchandising massive product catalogs | Brian Walker
21:41
21:41
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21:41By Benj Cohen
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You Don’t Have to Be L.A. to Be Legendary: Eric Bost on Building Fine Dining Outside the Bubble
39:25
39:25
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39:25By Josh Kopel
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18 - Avoiding the Next Financial Crisis: Insights from 2008 and the Role of Tax Flow with Capital Gains Tax Solutions' Brett Swarts
20:08
20:08
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20:08In this episode of Bridging Success, Bo Jakins interviews the Founder at Capital Gains Tax Solutions, Brett Swarts. Brett shares how witnessing a client’s financial downfall during the 2008 crash inspired him to champion innovative tax deferral strategies, like the Deferred Sales Trust. He explains the importance of managing tax, cash, and debt flo…
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Grow Deep, Not Wide: Mark Rampolla’s Five-Year Rule for Building Brands That Last
42:32
42:32
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42:32What if your next move isn’t another location—it’s owning a moment in your guest’s life? Mark Rampolla built ZICO into a category and now backs founders with a $600M fund; his playbook is built for operators under pressure. We talk about the five-year reality of product-market fit, why velocity per store beats “more units,” and how owning a specifi…
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Office Hours: Merchandise Minutes, Not Meals
7:57
7:57
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7:57I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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Steve Robinson, Omnicommerce | The Secrets of Marketing Spending Ep.6
24:42
24:42
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24:42In this episode, host Al Keck sits down with Steve Robinson, founder and CEO of Omnicommerce, to delve deep into marketing spend strategies, focusing on optimising long-term value through customer lifetime value and insightful data analytics. Key Topics Discussed: Introduction to Omnicommerce The Importance of Customer Lifetime Value (CLV) - why fo…
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AI’s Impact on the Creator Economy w/ Alexander Frolov (HypeAuditor)
26:35
26:35
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26:35In this episode of The Influence Factor, Alessandro Bogliari chats with Alexander Frolov, CEO & Co-Founder of HypeAuditor, to unpack the evolving influencer marketing landscape. They dive into the integration of AI, the do’s and don’ts of leveraging it in the creator economy, and why authenticity remains key. The conversation also explores the uniq…
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The Connection Hack: Pepper Baumer on Building a Relationship-Based Empire
36:11
36:11
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36:11What if your factory was idling, your shelves were empty, and your business had just lost $15 million—and you still chose not to lay off a single person? That’s the line Pepper Baumer drew. As the third-generation CEO of Crystal Hot Sauce, he inherited a 100-year-old legacy—and nearly watched it collapse under the weight of supply chain failure, ma…
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Riki Hooker, GEE | A post brexit Britain Ep.5
24:22
24:22
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24:22In this episode, host Al Keck sits down with Riki Hooker, General Manager of Global E-Commerce Experts (GEE), to discuss the challenges and opportunities of expanding your e-commerce business beyond the UK in a post-Brexit world. Key Topics Discussed: Why targeted and structured planning is crucial before entering new international markets. The imp…
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Tim Ahlenius, American Eagle | What did Q4 2021 Look Like? Ep.4
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37:50
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37:50In this episode of Infinity Nation, host Al Keck and guest Tim Ahlenius from American Eagle dive deep into the status of the digital landscape impacting e-commerce growth and profitability, reflecting on Q4 2021 performance across the US, UK, and Europe. They discuss key challenges from supply chain disruptions, energy price hikes, packaging shorta…
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17 - Transforming Financial Practices: Insights on AI, Strategy, and Resilience with Ironvest Financial Partners' James Mills
28:31
28:31
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28:31In this episode of Bridging Success, Bo Jakins interviews the CEO at Ironvest Financial Partners, James Mills. James shares his journey from sales and nonprofit work to leading his own financial firm, emphasizing the importance of financial literacy, resilience, and community impact. He discusses leveraging AI and custom CRM systems to help financi…
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Perfect Meals Don’t Matter: Sara Fay Egan on Experiences That Scale
37:16
37:16
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37:16If your guests remember the night but forget the meal, did you succeed? Sara Fay Egan never planned to run restaurants—she built experiences. After a career in high-end event planning, she was thrust into leadership at Beale Street Blues Company after the sudden passing of her father. But instead of mimicking traditional models, she brought an outs…
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Rob Beattie, Klarna | How 'Buy now, pay later' can help achieve greater results in eCommerce. Ep.3
34:19
34:19
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34:19In this episode, we dive into the booming world of Buy Now, Pay Later (BNPL) with Rob Beattie, Partner Manager at Klarna UK. Discover how BNPL is reshaping ecommerce, boosting acquisition, conversion, retention, and average order values for retailers worldwide. Rob offers insights on the rapid growth of Klarna, its impact on consumer behavior, and …
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Iona Silverman, Freeths | Navigating the influencer marketing landscape Ep.2
34:54
34:54
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34:54In this episode of Infinity Nation and Beyond, Founder and CEO of Infinity Nation Al Keck speaks to Iona Silverman, a Partner at legal firm Freeths and specialises in Intellectual Property & Media in particular with advertising and marketing law with a focus on influencer collaborations. Key Topics Discussed: Influencer Marketing Insights: How infl…
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Competition Isn’t Your Biggest Threat: Jean-Pierre Lacroix on the Power of Relevance
39:12
39:12
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39:12What if your restaurant’s biggest threat isn’t your competition—it’s your own irrelevance? Jean-Pierre Lacroix has spent decades helping brands regain their footing after losing touch with what made them matter. In today’s conversation, we unpack what’s killing restaurant loyalty—and it’s not what you think. Jean-Pierre argues that operators are ov…
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From CPA to Poet: Dr. Amy Lee's Journey Through Finance and Academia
14:58
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14:58The path to authentic leadership requires balancing ambition with legacy-building—something Dr. Amy Lee has mastered throughout her remarkable career journey. From her early days as an accountant to becoming a CFO, and now transitioning into academia and creative writing, Amy shares how accountability and integrity have remained her North Star. "I …
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16 - Crossing the Road to Take On the Big Guys: A Custom Merchandise Story with The Monterey Company's Eric Turney
26:17
26:17
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26:17In this episode of Bridging Success, Bo Jakins interviews the President of The Monterey Company, Eric Turney. Eric shares the company’s journey from a local promotional products shop to a trusted partner for Fortune 500 brands, highlighting its embrace of e-commerce, AI, and micro batch production. He discusses competing with industry giants, the r…
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Quality is Overrated: Allan Dib on Scaling Sales the Smart Way
39:20
39:20
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39:20Most restaurant owners think better food or better service will win the game. But Allan Dib has a different take: your product is not your problem—your marketing is. Allan is the best-selling author of The 1-Page Marketing Plan, and in this conversation, he dismantles the myths that keep restaurants stuck. We get into the high cost of bad positioni…
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I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
…
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1
Oli Spark, Sweet Analytics | How to use customer data effectively to drive performance in eCommerce Ep.1
31:55
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31:55In this episode of Infinity Nation and Beyond, Founder and CEO of Infinity Nation Al Keck speaks to Oli Spark, founder of marketing and analytics platform, Sweet Analytics, to explore the critical role of customer data in driving sustainable growth for direct-to-consumer (D2C) businesses. They delve deep into how businesses can harness data to unde…
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Maria Brous and Aissata Deme from Publix Super Markets join the podcast to discuss the food retailer's big milestone anniversary and much more.By Progressive Grocer
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Burnout Isn’t a Badge: Ahu Hettema on Risk, Reinvention, and Building Restaurants That Work
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35:19Ahu Hettema didn’t hedge her bets—she burned the boats. No Plan B. No safety net. Just a belief that betting everything on one restaurant could rewrite her life. And it did. But not through stubbornness. Through adaptation. In this episode, Ahu breaks down how listening—really listening—to her guests saved her concept, why comfort matters more than…
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15 - How to Leverage Technology for Smarter Financial Decisions in Your Business with Comprehensive Hospitality Solutions' Douglas Carpenter
19:44
19:44
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19:44In this episode of Bridging Success, Bo Jakins interviews the President at Comprehensive Hospitality Solutions, Douglas Carpenter. Douglas shares his journey from finance to accounting, discusses how technology and automation—especially in invoice processing—have transformed his firm, and explores the role and limitations of AI in accounting. He em…
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This Is What Luxury Actually Feels Like: Chris Adams on Culture, Tech, and the Soul of Service
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36:59
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36:59Chris Adams does. He’s built a business on showing some of the biggest brands in the world how to make guests feel something—without faking it. In this episode, we dig into what defines modern luxury and why it has less to do with money and more to do with culture, people, and emotional precision. Chris shares how AI and tech can enhance—not replac…
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Office Hours: Acquire Talent, Don’t Nurture It
9:00
9:00
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9:00I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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1
The Future of Social Commerce: Live Selling, FOMO & Creator Monetization w/ Josephine Wong
24:37
24:37
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24:37In this episode of The Influence Factor, Alessandro Bogliari chats with Josephine Wong, the Chief Revenue Officer of CommentSold, discusses her passion for building products that empower entrepreneurs and the evolution of social commerce. She highlights the importance of community engagement, the role of AI in content creation, and strategies for c…
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From Maxed-Out Credit Cards to 41 Locations: John Gelastopoulos on Building Broken Yolk’s Lasting Momentum
35:49
35:49
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35:49Most people buy a restaurant and inherit someone else’s problems. John Gelastopoulos bought a closed breakfast spot, maxed out his credit cards to keep it alive—and turned it into a 41-location powerhouse. The secret? Relentless persistence and an obsession with people. In this conversation, John shares how he went from washing dishes to franchisin…
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Design, Dreams, and Digital Products: A Creative's Journey | Promo Playbook Podcast
17:32
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17:32Ever wondered how to launch a brand with zero budget? Or why your marketing efforts aren't yielding results as quickly as expected? Creative director and graphic design expert Jacqueline pulls back the curtain on these marketing mysteries and more. Jacqueline's journey into the creative world began at age 14 with a passion for drawing that blossome…
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14 - From Burnout to Breakthrough: Rewire Your Mind for Effortless Success with IFGT Coaching/Consulting's Dr. Joseph Drolshagen
20:46
20:46
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20:46In this episode of Bridging Success, Bo Jakins interviews the Founder and CEO at IFGT Coaching/Consulting, Dr. Joseph Drolshagen. Joseph shares his journey from a blue-collar upbringing to executive leadership, emphasizing how subconscious beliefs shape business outcomes. He explains how his personalized coaching approach helps clients align their …
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Geoff Alexander on Leveling Up Leadership Skills
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37:57
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37:57After 30 years with restaurant conglomerate Lettuce Entertain You, Geoff Alexander could teach a masterclass on building and scaling a restaurant brand. And that’s exactly what he’s done for us today. In this far reaching conversation we discuss the essential elements of leadership, how to build a brand from the ground up, turnaround strategies for…
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1
Office Hours: Sell the Thing People Dream About
7:42
7:42
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7:42I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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1
Navigating private equity partnerships | Larry Stoddard
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34:07
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34:07By Benj Cohen
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Brad Wise on Transforming a Bad Launch Into an Epic Brand
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31:30Sometimes the only difference between those who succeed and those who fail is the decision to not give up. Today’s guest, Chef Brad Wise, is a testament to the grit required to build something prolific in our industry. In our conversation we discuss how to overcome a slow start and how he turned a failed bar into the hottest steakhouse concept on t…
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Trust builds in conversations, not behind counters. Raymond Seeto's Journey in Community Banking
17:14
17:14
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17:14Raymond Seeto's career reads like a journey through the major technological and economic transformations of our time. From introducing direct selling in China immediately after Tiananmen Square to teaching factory workers how to use their first computers, Raymond has consistently positioned himself at the intersection of innovation and human connec…
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13 - Building Authentic Connections: The Human Side of Financial Consulting with Kurt William Gerwitz
29:07
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29:07In this episode of Bridging Success, Bo Jakins interviews the Fractional CFO, Kurt William Gerwitz. Kurt discusses his passion for financial education, his use of tools like QuickBooks and Excel, and his approach to authentic marketing and client engagement. Kurt shares insights on the emotional side of finance, the importance of data visualization…
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Bruce Bromberg on the Fundamentals of Scaling
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39:14Chef Bruce Bromberg is not the typical restaurant magnate that comes to mind when you think of a national restaurant group. More than anything, he’s a chef, leveraging the universal truths he’s learned over the years in innovative ways. His ability to translate the fundamentals of cooking to the fundamentals of business has led to his meteoric succ…
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1
Office Hours: Stop Chasing Customers & Start Programming Behavior
7:21
7:21
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7:21I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
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