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When the Client Needs 10,000 Items Tomorrow, This is What Happens
Manage episode 497512965 series 3665194
Wendy Lee shares her journey from junior account manager to general manager and co-owner of Cubic Promote, revealing what it's really like to run a promotional products company in Sydney Australia.
• Wendy's approach to daily operations: 30% customers, 30% website management, 30% staff support, and 10% for unexpected challenges
• Company philosophy that "staff are the wheels" that must move in the same direction for maximum efficiency
• Behind-the-scenes process for handling large orders including extended production hours and multiple staff rosters
• Story of delivering beach umbrellas to Bondi Beach within 24 hours using a tow truck company when standard couriers refused
• How the team handles mishaps, including replacing 4,000 worth of missing banners "no questions asked"
• The all-hands-on-deck culture where everyone, including management, helps with production tasks like packing boxes
Please tune in for upcoming episodes that will continue to explore what really goes on behind the scenes of running an effective promotional products and uniform company.
Host: Charles Liu (Linkedin) (97) Charles Liu | LinkedIn
Guest: Wendy Li (Linkedin) (97) Wendy Li | LinkedIn
Cubic Promote Website & Social media
Website: Top promotional products supplier in Australia | Cubic Promote
Linkedin: https://au.linkedin.com/company/cubic-promote
Youtube: https://www.youtube.com/channel/UCtY-N9DK1-hMu3ILxX5Nwww
Pinterst: https://au.pinterest.com/cubicpromote/
Facebook: https://www.facebook.com/CubicPromote
Instagram: https://www.instagram.com/cubicpromote/
Find out more and visit our website: https://www.cubicpromote.com.au/
Chapters
1. Introduction to Wendy Lee's Journey (00:00:00)
2. Day-to-Day Life Running Promo Company (00:00:45)
3. Handling Large Purchase Orders (00:02:48)
4. Behind the Scenes of Production (00:05:30)
5. Beach Umbrella Success Story (00:06:48)
6. When Things Go Wrong (00:09:43)
7. Episode Closing and Future Episodes (00:10:56)
20 episodes
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