In this conversation, Miles Kailburn, CEO of OTM, shares his leadership journey, emphasizing the importance of adaptability, service design, and fostering a culture of trust and curiosity within his team. He discusses the challenges of moving from agreement to alignment, the significance of micro-actions in maintaining that alignment, and the role of open communication in building trust. Miles highlights the need for leaders to stay curious and engage their teams in meaningful discussions to drive innovation and growth.

Takeaways

• Answering the call of leadership is a worthwhile journey, even if you don't expect it.
• Pay attention to how micro actions lead to misalignment over time.
• Leaders need to commit to open communication and curiosity to build trust.
• Leaders need to be aware of how ego can hinder effectiveness.
• Persistence is key in overcoming challenges and driving alignment over time.

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If you would like to connect with Miles outside of this episode, connect with him on LinkedIn here: https://www.linkedin.com/in/mileskailburn/
or learn more about OTM's marketing agency services here: https://meetotm.com/