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WorkLab

Microsoft

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AI is changing the way we work at an unprecedented speed. How can business leaders stay ahead of the curve and champion emerging technologies to benefit themselves and their teams? On WorkLab, we talk to experts about the work trends you need to know today—from how to use AI effectively to what it takes to thrive in a digital age. Join host Molly Wood as she explores the science of work and ingenuity.
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The Failure Gap

Julie Williamson, Ph.D.

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The Failure Gap podcast is hosted by Julie Williamson, Ph.D., the CEO and a Managing Partner at Karrikins Group, a Denver-based, global-serving business consultancy. Julie delves into the critical space between agreement and alignment - where even the best ideas falter without decisive action. Through candid conversations with a diverse mix of leaders, this podcast explores both the successes and failures that shape the journey of leadership. Featuring visionary leaders from companies of all ...
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Jeremy Sharp grew up riding around the desert with his dad, thinking he was on grand childhood adventures while secretly getting groomed as a real estate developer. Now president of Sharp Development Group and managing partner of Rancho Sahuarita, he carries forward a multigenerational commitment to “creating a better life for people” through the b…
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In this episode of The Failure Gap, host Julie engages in a conversation with Tony Goncalves, former CEO of Otter Media and EVP of Warner Media, about his career journey and the transition from the media industry to founding The Evrose Group in Portugal. Tony shares insights on building bridges between the US and Portugal, the importance of trust a…
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The journey to becoming a Frontier Firm requires leaders to reimagine every aspect of their organization—quickly and without a playbook. Harvard Business School's Raffaella Sadun joins host Molly Wood to explore what makes a Frontier Firm, why reskilling is so hard, and how leaders can build cultures that thrive on experimentation and human–AI coll…
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In this episode of The Failure Gap, Julie Williamson speaks with Andy Cowan, president of Particle Measuring Systems, about the significance of aligned leadership. They explore Andy's journey to leadership, the importance of team alignment, and the characteristics that define effective leaders. The conversation delves into building trust within tea…
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Agents can become essential team members at any organization—if they're deployed thoughtfully. In this episode, Pascal Bornet joins host Molly Wood to share practical frameworks for helping leaders design and implement agentic AI, run high-impact pilots, and build the human skills—creativity, critical thinking, and social authenticity—that set Fron…
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At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections. In this episode of the Failure Gap, host Julie Williamson, PhD, engages in a thought-provoking conv…
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The AI-first future of business is coming into focus, and it's time for every firm to become a Frontier Firm—a human-led, AI-operated org that buys intelligence like it's electricity, deploys it across workflows, and compounds it like interest. The burning question for leaders: How do we get there? The latest season of the WorkLab podcast will ligh…
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At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections. In this episode of the Failure Gap, host Julie engages with Nick Anderson, CEO of OneAccord, discus…
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At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections. In this episode of The Failure Gap, Julie Williamson, Ph.D. speaks with Jersey Banks, Co-Founder of…
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At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections. In this conversation, Lisa Adams, an AI advisor and strategist, discusses the transformative potent…
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At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections. In this episode, Mandy Morris discusses the importance of emotional intelligence and mental health …
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At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections. In this episode of the Failure Gap, Julie Williamson, Ph.D. speaks with Matt Leta, CEO of Future Wo…
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At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections. In this conversation, Michelle Prince shares her journey from a corporate career to becoming a best…
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At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections. In this conversation, Harvey Johnson, CEO of PBMares, shares his journey to leadership, emphasizing…
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At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections. In this conversation, Matthew Pine, CEO of Xylem, shares his insights on leadership, alignment, and…
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Rajesh Jha is Microsoft's EVP of Experiences + Devices, which means he oversees a wide range of products, from Microsoft 365 productivity tools and Surface devices to Copilot. Jha played a pivotal role in integrating AI into the company's offerings, and he joined the WorkLab podcast to share insights on navigating the complexities of becoming an AI…
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Rajesh Jha is Microsoft's EVP of Experiences + Devices, which means he oversees a wide range of products, from Microsoft 365 productivity tools and Surface devices to Copilot. Jha played a pivotal role in integrating AI into the company's offerings, and he joined the WorkLab podcast to share insights on navigating the complexities of becoming an AI…
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At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections. In this episode of The Failure Gap, Julie Williamson, Ph.D. speaks with April Whitson, VP of HR for…
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The beauty industry is massive, fast-paced, and hard to predict. There are 20,000 brands worldwide, and microtrends can spread around the globe in hours. That's the challenge facing Kalindi Mehta, Global VP for Consumer Foresight Strategy and Predictive Analytics at the Estée Lauder Companies. In the latest episode, she lays out how AI is transform…
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At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections. In this conversation, Dr. Jandel Allen-Davis shares her journey from being an obstetrician-gynecolo…
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Cassie Kozyrkov created the discipline of decision intelligence, combining the power of AI with data science to enable companies to make better choices. She's now an AI advisor, and she writes the popular Decision Intelligence newsletter. Kozyrkov joined the WorkLab podcast to discuss how leaders can maximize the potential of AI and data, why havin…
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At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections. In this conversation, Cyril Peupion shares his journey from a corporate leader to the founder of Wo…
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AI has crossed an important threshold, says Microsoft CMO of AI at Work Jared Spataro: it now has remarkable abilities to think and reason. What does that mean for organizations? Intelligence is on tap. "You can now buy intelligence like you would purchase a commodity like electricity," he explains. Spataro joined the podcast to discuss what it mea…
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At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections. In this episode of the Failure Gap, Richard Giles shares his unique journey from studying English l…
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DJ Patil was the first-ever US Chief Data Scientist and has led some of the biggest data initiatives in government and business. He has also been at the forefront of leveraging AI to solve the thorniest problems companies face, as well as "stupid, boring problems in the back office." He joins the WorkLab podcast to discuss the potential of AI to ch…
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At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections. In this episode of the Failure Gap, Jon Marcus shares his journey from a successful corporate caree…
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A core component of every company's value proposition is its unique expertise. "But AI is lowering the cost of expertise," says Harvard Business School professor Karim Lakhani, and that will require leaders to rethink every aspect of their organization. Lakhani has spent his career researching digital transformation, and he joins the WorkLab podcas…
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At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections. In this episode of The Failure Gap, Dr. Martine Cannell shares her journey from being a nurse to be…
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"It's time to replace the old linear model of success with a circular model of growth, in which goals are discovered, pursued, and adapted," says Anne-Laure Le Cunff. She left a successful tech-marketing career to study neuroscience, and now writes the popular Ness Labs newsletter, which features insights about how our brains work that can help us …
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At Karrikins Group, we work alongside leaders to close the gap between great ideas and real results by combining business expertise with social science to help teams align on how to deliver together - driving better outcomes and stronger connections. In this episode of the Failure Gap, Sonya Weisshappel shares her journey as a professional organize…
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Azeem Azhar's mission is to help leaders stay ahead of the curve at a time when technology, especially AI, is evolving at an exponential rate. He founded the Exponential View newsletter, which offers insights and advice to an eager audience of 116,000+ people who want to get ahead in a rapidly changing world. He joined us to discuss the potential f…
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AI is evolving at a mind-bending pace, reshaping every aspect of business. How can leaders filter out the noise to stay focused on transforming their organizations? How can they leverage the limitless potential of AI, agents, and deep research? How can they harness the latest technology to access untapped value, turbocharge their decision making, a…
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