Learning concepts is only half the battle — the real skill comes from practice. In this episode of Dealer Talk with Jen Suzuki, I share an interactive activity from my live classes that helps service advisors take everything they’ve learned — from warm greetings to Job-Risk-Reward explanations and analogies — and put it into action using real MPIs.

I’ll cover:

• How to use MPIs, photos, and videos to plan conversations

• Partnered role-play exercises to practice greetings, JRR, and analogies

• Tips for managers to coach their teams during practice

• Turning practice into confidence so live customer conversations feel effortless

• A weekly challenge: pick two MPIs, create analogies, practice, get feedback, and level up your team

When advisors practice in a safe environment, their confidence rises, explanations become clear, and customer trust — and approvals — soar.

Dealer Talk with Jen Suzuki Podcast | 🎧 https://apple.co/38lmHM1 🎧 https://spoti.fi/3uQ2nd1 | [email protected] | 954-873-8029 | edealersolutions.com | Meet me! bit.ly/3J7011t | Loyalty-Based Selling Strategies on CBT News | https://bit.ly/3JlcXAx

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