Ep. 8 2.0 MPI Follow-Up Calls: Turning Conversations Into Approvals Dealer Talk With Jen Suzuki podcast

Ep. 8 2.0 MPI Follow-Up Calls: Turning Conversations into Approvals

22d ago 10:34

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In this episode of Dealer Talk with Jen Suzuki, I break down how to take everything from the previous service advisor lessons — warm greetings, Job-Risk-Reward (JRR), analogies, and MPI preparation — and execute a 2.0 follow-up call that drives approvals.

I'll cover:

How to personalize each call and start with a warm, human touch
Using good news first to relax customers before addressing needed work
Incorporating JRR and analogies to make repairs clear and relatable
Strategies for texts and follow-ups when customers don't pick up
Tracking approvals and keeping momentum for a seamless customer experience

🔥Check out our sponsor!🔥

LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

100 episodes

I'll cover:

How to personalize each call and start with a warm, human touch
Using good news first to relax customers before addressing needed work
Incorporating JRR and analogies to make repairs clear and relatable
Strategies for texts and follow-ups when customers don't pick up
Tracking approvals and keeping momentum for a seamless customer experience

🔥Check out our sponsor!🔥

LotLinx.com is a VIN Management Platform that enables precision automotive retailing via /AI/ technologies that improves dealership profitability.

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Ep. 8 2.0 MPI Follow-Up Calls: Turning Conversations into Approvals