What's on your mind? Let CX Passport know...

🎤🎞️“The one with the climate of CX” with Jeff Louden Digital Product Manager at The Baldwin Group in CX Passport Episode 205🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction: Welcoming Jeff Louden

1:43 From CX Open to Work to New Job Success story

2:30 What CX professionals should focus on in 2025

4:15 Gauging the climate of CX in your organization

7:50 Navigating the open-to-work journey in a shifting CX landscape

10:27 Overcoming the challenges of CX job titles and roles

13:07 The "doesn't suck" standard for customer experience

15:03 Understanding and adapting to organizational climates

18:55 First Class Lounge

23:25 Why bad experiences still happen in business

26:07 Collaborating to overcome customer experience challenges

29:02 Lessons for aspiring product managers

31:27 Where to connect with Jeff

If you like CX Passport, I have 3 quick requests:

✅Subscribe to the CX Passport YouTube channel youtube.com/@cxpassport

✅Join other “CX travelers” with the weekly CX Passport newsletter www.ex4cx.com/signup

✅Bring 🎙️🎬CX Passport Live to your event www.cxpassportlive.com

I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Jeff LinkedIn: https://www.linkedin.com/in/jeffrey-louden/