Digital & Business Transformation | Customer Experience | Leadership | Innovation This podcast goes beyond theory. It brings you real-world experiences from best-in-class experts who explore the intersection of people, technology, and measurable business results. Hosted by Gregorio Uglioni—global transformation leader, keynote speaker, and recognized authority in Customer Experience (CX)—each episode features insightful conversations with top executives, innovators, and changemakers. Discove ...
…
continue reading
Voice Of The Customer Podcasts
1
Las Culturistas with Matt Rogers and Bowen Yang
Big Money Players Network and iHeartPodcasts
610
522
Ding dong! Join your culture consultants, Matt Rogers and Bowen Yang, on an unforgettable journey into the beating heart of CULTURE. Alongside sizzling special guests, they GET INTO the hottest pop-culture moments of the day and the formative cultural experiences that turned them into Culturistas. Produced by the Big Money Players Network and iHeartRadio.
…
continue reading
1
The Agile Brand with Greg Kihlström®: Expert Mode Marketing Technology, AI, & CX
The Agile Brand
53k773
Expert mode marketing technology, AI, and CX insights from top brands and Martech platforms fill every episode, focusing on what leaders need to know to build customer lifetime value and long-term business value. The Agile Brand with Greg Kihlström® features executives and thought leaders from top brands and tech platforms discussing the industry's trends, like AI adoption, first-party data strategies, artificial intelligence in the consumer journey, consumer data privacy, omnichannel custom ...
…
continue reading
1 Minute AI Voice Byte Stay ahead of the curve in just 60 seconds. This daily podcast brings you the latest updates, breakthroughs, and insights from the world of AI voice bots—fast. Whether you're in tech, sales, customer experience, or just curious about the future of voice, this byte-sized show delivers what you need to know, without the fluff. Hosted by Dave from AI Voice Solutions, with 20+ years in the voice industry. 🎙️ One minute. One smart update.
…
continue reading
PolyAI's CEO/co-founder Nikola Mrkšić and team invite guests to candidly discuss trends and tech in AI, voice throughout the enterprise, and nailing the customer experience.
…
continue reading
Businesses everywhere are struggling with change due to digital disruption. They are now at an inflection point: give up obsolete marketing practices, or risk being denied a meaningful role in the lives of people. The goal is no longer to amplify the voice of the brand – it is to serve the needs and interests of customers at every stage of the relationship lifecycle. This new marketing model is characterized by the strategic embrace of Customer First Thinking, where the emphasis is on delive ...
…
continue reading
Podcast hosted by the Nerd and Nerdette. Together we cover current events (entertainment) and whatever floats our boat. Solo, the nerd goes off on Religion and politics, as well as the world as he sees it.
…
continue reading
The Wicked Library is a Parsec Award winning show featuring horror fiction stories from upcoming, new, independent and bestselling authors. Our Tales of terror are read by Host / Producer, Daniel Foytik and other popular voice actors and feature custom music to bring the stories to life. Each episode features the work of some of the best voices in independent horror fiction.
…
continue reading
Leaders in Customer Loyalty: for those looking to deepen customer experience, engagement, and brand loyalty. Each episode features innovative brands, industry experts, and executive leaders who share actionable insights, proven strategies, and real-world experiences designed to help marketers and brand professionals stay ahead in the ever-evolving world of customer loyalty.
…
continue reading
Identity Architects is the podcast dedicated to spotlighting individuals who have pioneered the way that data and identity can improve the customer experience across media, gaming, financial services, healthcare and more! Visit https://www.infosum.com for more information on InfoSum.
…
continue reading
Wrong Station is an award-winning podcast anthology of original horror and weird fiction. Drawing on the tradition of The Twilight Zone and the classic radio serials that inspired it, Wrong Station transports the listener into the darkest corners of appalling new worlds with each episode. Wrong Station is not suitable for anyone. It may however be enjoyed by viewers of David Cronenberg, by readers of Shirley Jackson, and by listeners of Quiet Please. Listen to Wrong Station. Let it Change yo ...
…
continue reading
Best practices, tips, and stories to help you be extraordinary in your classroom and beyond, featuring Curriculum Associates' Manager, Voice of the Customer, Hayley Browning.
…
continue reading
1
The Ticket: Discover the Future of Customer Service, Support, and Experience, with Intercom
Intercom
1k483
On The Ticket, you'll hear Intercom's Customer Support team in conversation with the customer service leaders, renowned customer experience thinkers, and influential authors who are shaping the field of customer support. Follow The Ticket to get the weekly episodes and sign up for our twice-monthly newsletter bursting with all the insights, trends, tips, and assets your team needs to embrace the future of customer service. https://www.intercom.com/blog/newsletter 🏠 www.intercom.com
…
continue reading
Tune in every Thursday as Jess chats with operators and founders across CX, marketing, and everything in between to discuss what creates a killer brand experience. In each episode, we’ll dive into the nitty-gritty like acquisition and retention tactics and zoom out to discuss the big things like AI, brand experience and why customer experience is at the center of it all.
…
continue reading
The programme that explains the present by exploring the past.
…
continue reading
Smart Energy Voices features conversations with leaders of the energy transition. In each episode, Smart Energy Decisions' Debra Chanil digs deep with industry movers and shakers to reveal insights you can learn from in their stories, personalities and visions for the future.
…
continue reading
In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.
…
continue reading
Newcross Healthcare presents Voices of Care, a new podcast series hosted by healthcare market expert Suhail Mirza to discuss the issues, challenges and opportunities facing health and social care in the UK today. We are delighted to welcome wisdom and insight from leaders in NHS, private healthcare and from across social care: Sir David Nicholson, Dr Jane Townson, Professor Martin Green, Roisin Fallon-Williams and many more. Among other things, we’ll be debating how we can enable the workfor ...
…
continue reading
🎧Tune into our top rated Customer Focused Business Podcast for Founders, Executives, Business Owners & leaders on your favorite podcast player including; Apple, Spotify & Amazon! The reality is most companies struggle with their team management & SaaS utilization rates, averaging 30% & require continued optimization, on-demand support & employee training. Globally companies collectively lose $3.7 trillion per year due to poor customer experiences & insufficient revenue ops & customer intelli ...
…
continue reading
Valorem Reply, part of the Reply Group companies, is a business innovation and transformation firm focused on driving change with unique digital solutions, strategic technology investments and design-led user experiences. Through the expertise of our people and power of Microsoft technologies, our innovative strategies and solutions securely and rapidly transform the way our clients do business. Follow our podcast to get insights on the latest digital transformation trends & updates on Micro ...
…
continue reading
1
The Digital CX Podcast: Driving digital customer success and outcomes in the age of A.I.
Alex Turkovic
3101
This podcast is for Customer Experience leaders and practitioners alike; focused on creating community and learning opportunities centered around the burgeoning world of Digital CX. Hosted by Alex Turkovic, each episode will feature real and in-depth interviews with fascinating people within and without the CS community. We'll cover a wide range of topics, all related to building and innovating your own digital CS practices. ...and of course generative AI will be discussed. If you enjoy the ...
…
continue reading
1
Navigating the Customer Experience
Yanique Grant, Customer Experience Strategist, Entrepreneur
107121
Join host Yanique Grant as she takes you on a journey with global entrepreneurs and subject matter experts that can help you to navigate your customer experience. Learn what customers really want and how businesses can understand the psychology of each customer or business that they engage with. We will be looking at technology, leadership, customer service charters and strategies, training and development, complaint management, service recovery and so much more!
…
continue reading
The show about finding your very first customers. Learn sales, marketing, growth hacking, and customer acquisition strategies from real entrepreneurs and sales experts. Building a business that solves problems and creates jobs makes the world a better place. But it all starts with finding your very first customer. Hosted by Paris Vega, a digital marketer and entrepreneur with 20 years of experience.
…
continue reading
1
Customer Confidential: Untold Stories of Earned Growth
Rob Markey, Bain & Company partner and customer experience expert
14259
The Customer Confidential Podcast unlocks a world of unparalleled customer and employee loyalty insights. Host Rob Markey, a Net Promoter System pioneer, uses his deep expertise and empathetic approach to challenge conventional wisdom, peel back layers of typical advice, and expose the real stories of industry transformation. Take a deep dive into discussions on CX, customer journey, customer insights, Net Promoter Score, and more. Every episode is a master class in loyalty. Guests include C ...
…
continue reading
I’m Emma Woelk — Marketing & Sales Strategist, world traveler, and founder of one of Europe’s leading digital growth programs. In Voices Beyond Borders, I travel the world on my motorcycle to meet entrepreneurs, creators, and AI pioneers. Together we explore how innovation, marketing, and human connection are changing the way we do business. Authentic stories. Global perspectives. No filters — just real voices shaping the future.
…
continue reading
Welcome to MessageBot, the podcast that explores how Indian businesses are redefining customer communication through technology. Each episode dives deep into the evolving world of Bulk SMS, Voice Calls, WhatsApp Business API, and RCS Messaging — tools that help brands connect with customers instantly, securely, and at scale. In an era where attention spans are shrinking and digital noise is rising, MessageBot brings you actionable insights, real-world success stories, and expert discussions ...
…
continue reading
People who work in product management are on a constant learning journey. Markets are dynamic. Customer needs are transient. Technologies evolve. The ways in which we work changes. We must learn and adapt along the way. Product Voices is a forum to share practical, real-world stories about how to learn and grow in important areas in product management. Learn from the best voices in product management.
…
continue reading
Am I the Jerk? is a show where voice actors discuss real stories like: My Wife cheated on me with 14 men so I set her designer bags on fire… Am I the Jerk? Or My Daughter’s Boyfriend Got Me Pregnant… but I still haven’t told her… Am I the Jerk? Am I the Jerk? is the perfect show to put on in the background while you are driving, studying, drawing or just chilling out. You can freely share your deepest secrets via our story submissions (linked below) because you can remain completely anonymou ...
…
continue reading
The Facility Voices podcast is brought to you by ARC Facilities – Providing Instant Mobile Access to Building Information for on-the-go Facilities teams. To learn more about our Smart Building Technology for the Built Space, visit arcfacilities.com. Your host is David Trask, National Director and Industry Speaker at ARC Facilities. David brings you stories from the front lines of Facilities via conversations with Facilities Management leaders from across the nation. You'll hear real-world st ...
…
continue reading
Conversations with founders, operators and investors who are building the future. Listen to find the stories, ideas, tactics & investments behind the products that will define the future of technology. https://startupproject.substack.com/
…
continue reading
The Radio Reading Room features the Stories of Americana special Featured Segments feature stories and poetry from some of America's Classic authors, such as, Edgar Allen Poe, Robert Frost, Emily Dickerson, T.S. Elliot and many more. The program is hosted and stories read by long time broadcast veteran and voice artist Myron Hieronymous Thomas. First aired over WQSA AM radio in Sarasota Florida in 1989 the program fast became a favorite of listeners and participants.
…
continue reading
Welcome to Always On CX:EX, the podcast designed specifically for Contact Center and IT leaders like you. We know that your role is pivotal in ensuring seamless support for both your contact center reps and your valued customers, all while managing the intricate web of technology that keeps everything running smoothly. In each episode, we dive deep into strategies and insights aimed at helping you continuously elevate your customer experience, enhance your agent experience, and maintain the ...
…
continue reading
Talk of Iowa is a place for Iowans to connect to our shared culture and what it means to live in Iowa. Host Charity Nebbe brings a mix of regular guests and a range of experts to discuss the arts, history, literature and everything else happening in Iowa. Every day brings something new — even if it's in a recurring segment like Talk of Iowa Book Club or comes from a familiar voice on Horticulture Day.
…
continue reading
Hosted by Brooke Sellas, CEO of B Squared Media and a leading voice in social care, this podcast explores the untapped power of using social media to create unforgettable customer experiences. Each week, Brooke dives into real-world strategies, industry trends, and actionable insights to help brands level up their CX game on social. You’ll hear candid interviews with top CX and DCX experts, learn from inspiring case studies, and get answers to your burning social care questions in the “Care ...
…
continue reading
The Macron Show is a prank call podcast that has been running since 2015. It is hosted by a virtual character named Macron, who is portrayed by a person whose identity remains anonymous. Macron uses various voice changing techniques and a range of characters to prank call unsuspecting individuals. The show typically involves Macron and his team calling people from different parts of the world and engaging them in humorous and sometimes outrageous conversations. These pranks often revolve aro ...
…
continue reading
Conversations with Priscilla McKinney, founder and President of Little Bird Marketing, an award-winning agency specializing in content marketing, lead generation, branding and design. As a CEO and serial entrepreneur, Priscilla's topics range from marketing best practices, the "stunning discomfort" of entrepreneurship, market research, her love of the autoharp, and other marketing oddities.
…
continue reading
Two Dads and a Lewis join together to form the Triforce! Filled to the brim with dad chat, gaming rambles, life stories and the comedy sci-fi series: Bodega! Join the series either here or on YouTube: http://bit.ly/2wOqWHI
…
continue reading
"Welcome to 'CX in The Wild,' where exploration meets innovation in the world of Customer Experience. Hosted by Dennis Wakabayashi, The Global Voice of CX, this captivating podcast journeys to the heart of the industry, often on location, to converse with the leaders and visionaries who are shaping the future of CX across various sectors worldwide. Join Dennis as he uncovers the strategies, insights, and passions that drive these trailblazers, diving deep into their experiences, successes, a ...
…
continue reading
👉Love customer experience and love travel? You’ve found the right podcast, a show about creating great customer experience, with a dash of travel talk. 🎤Each episode, we’ll talk with our guests about customer experience, travel, and just like the best journeys, explore new directions we never anticipated. Listen here or watch on YouTube youtube.com/@cxpassport 🗺️CX Passport is a podcast that purposely seeks out global Customer Experience voices to hear what's working well in CX, what are the ...
…
continue reading
I'm Brent Peterson from the Minnesota chapter of Entrepreneurs' Organization, and I believe every entrepreneur's journey is a marathon worth sharing. EO Visionary Voices brings you raw, honest conversations with founders who understand that building a business isn't about the sprint—it's about strategic endurance. Each episode, I sit down with EO members, startup founders, and seasoned Entrepreneurs who've learned that success comes from preparation, persistence, and the willingness to adjus ...
…
continue reading
Radically Transparent, presented by Oktopost, is a podcast geared towards the modern-day B2B marketer. Host Jennifer Gutman and her guests are a mixture of renowned marketing and sales leaders from B2B marketing organizations around the globe. Each episode shines a light on the inner workings of B2B leadership-- including what keeps successful CEOs, CMOs and VPs up at night, professionally. The conversations are real, raw and authentic all while revealing to listeners the unfiltered, not-so- ...
…
continue reading
The Overdrive Radio podcast is produced by Overdrive magazine, the Voice of the American Trucker for 60-plus years. Host Todd Dills -- with a supporting cast among Overdrive editors, contributors and others -- presents owner-operator business leading lights, interviews with extraordinary independent truckers and small fleet owners, and plenty in the way of trucking business and regulatory news and views. Access an archive of all episodes of Overdrive Radio going back more than a decade via t ...
…
continue reading
We give your business a voice so that your story, products, and services have an amplified reach to be seen, trusted and responded to as the go-to authority in the industry you serve, increasing profitability. The Good Neighbors of Texas offers a range of services centered around promoting and amplifying local businesses through our podcast platform. We focus on businesses in Bastrop County, providing a platform for business owners to share their stories, products, and services with the comm ...
…
continue reading
Retail in America is a storytelling journey into the future of frontline work — told through the voices of the people transforming it. In Season 1, host Ron Thurston traveled across 30 states in an Airstream to capture the heartbeat of frontline retail. He met with the store teams and leaders who bring energy, humanity, and pride to this industry every day. Season 2 returns with a bold new mission. Frontline work is evolving quickly: AI is joining the shopping journey, intelligent tools are ...
…
continue reading
What if I told you that the difference between struggling and thriving in the restaurant industry is just one conversation away? I’m Josh Kopel, a Michelin-awarded restaurateur who’s spent decades building blockbuster brands across every tier of dining. I know the challenges you’re facing—because I’ve been there. That’s why I created FULL COMP. Every week, I go one-on-one with the smartest minds in the game: restaurateurs, chefs, and industry insiders who’ve cracked the code. Together, we un ...
…
continue reading
As publishers turn to low-value and AI-generated content, they’re missing out on authenticity and original points of view. Conversations with MarTech is a new series highlighting interesting points of view and interesting roles in the marketing and marketing operations space. Season 1 of Conversations with MarTech debuts in January 2025. The premier season has already recorded five episodes, including: Kara Heater, Director of Marketing for the Savannah Bananas baseball club (What can market ...
…
continue reading
1
Office Hours: Influence Fatigue — Why Your Customers Don’t Trust Your Marketing (and What to Do Instead)
8:14
8:14
Play later
Play later
Lists
Like
Liked
8:14
I’m Josh Kopel, a Michelin-awarded restaurateur and the creator of the Restaurant Scaling System. I’ve spent decades in the industry, building, scaling, and coaching restaurants to become more profitable and sustainable. On this show, I cut through the noise to give you real, actionable strategies that help independent restaurant owners run smarter…
…
continue reading
1
FDA finally admits the truth, Target creeps out customers with new policy, and a viral door kicking trend!
55:55
55:55
Play later
Play later
Lists
Like
Liked
55:55
FDA admits the C19 'VACCINE' killed children, viral door kicking challenge, sex offender walks into a school with nobody aware, Target creeps out customers with new policy, shivering burns fat and a clever idea used in Oklahoma to feed people and reduce court fines! Direct all hate mail to [email protected] Twitter: @voicesofmisery me…
…
continue reading
1
Voice AI that customers love: How Fin Voice is transforming Credit Repair Cloud's CX
13:12
13:12
Play later
Play later
Lists
Like
Liked
13:12
Voice support has long been the toughest channel to scale. Bobby Stapleton, Senior Director of Customer Support at Intercom, sits down with Rizwan Sherif, Director of Customer Experience at Credit Repair Cloud, to discuss how Fin Voice has transformed their phone support through instant, 24/7 responses. They also discuss building trust when handlin…
…
continue reading
1
265: Why Feelings Drive Growth: Emotional Equity, Belonging & Brand Transformation with Jean-Pierre LaCroix
28:01
28:01
Play later
Play later
Lists
Like
Liked
28:01
Send us a text In this episode of Navigating the Customer Experience, we sit down with Jean-Pierre LaCroix—President and Chief Strategy Officer of SLD, brand visionary, author, and creator of groundbreaking tools such as the Trust Ladder and the Ideal Omni Experience Model. With more than 46 years of experience helping global organizations transfor…
…
continue reading
1
Psycho-Mom DEMANDS my GPS LOCATION so she can TRACK my EVERY MOVE
21:55
21:55
Play later
Play later
Lists
Like
Liked
21:55
Am I the Jerk? is the show where you can confess your deepest darkest secrets and be part of the conversation. 👉 Subscribe on 🔴 YouTube - youtube.com/amithejerk?sub_confirmation=1 📷 Am I the Jerk? on Instagram 📷 - instagram.com/amithejerk Am I the Genius? on 🟢 Spotify - https://open.spotify.com/show/0kb6l0leZvREWgHDG14i4o?si=0ab70d199ba64141 🐤 x.co…
…
continue reading
1
Leaders in Customer Loyalty: Industry Voices | Collinson International Creates Enhanced Customer Lounge Experiences for Today’s Travelers
25:54
25:54
Play later
Play later
Lists
Like
Liked
25:54
Send us a text Collinson International, a privately-owned provider of global travel and customer loyalty programs, doesn’t offer your run-of-the-mill airport experience. Instead of being squeezed in plastic seating, knee to knee with fellow travelers in the main concourse, the company provides a premium airport lounge experience with a range of ame…
…
continue reading
1
Stop Playing It Safe: Katherine Miller on the Real Risk of Staying Apolitical
40:33
40:33
Play later
Play later
Lists
Like
Liked
40:33
What if staying quiet is the riskiest move you can make? Katherine Miller built her career where politics and policy collide—and she’s not afraid to bring chefs into the fight. From her early days in democratic campaigns to working with global nonprofits and the UN, Katherine’s mission has been clear: empower the most trusted voices in food to infl…
…
continue reading
Andrew Lopez is on FX's The Bear and Apple TV's Platonic with some of the biggest stars in Hollywood. He also has his own show in development with HBO. But it wasn't long ago that he was a kid growing up in Pella. Then, Donna Reed is beloved for roles like Mary Bailey in It's a Wonderful Life and Donna Stone in The Donna Reed Show. She was born in …
…
continue reading
1
The One With AI Product Design – Jon Deragon E242
30:14
30:14
Play later
Play later
Lists
Like
Liked
30:14
What's on your mind? Let CX Passport know... Jon Deragon brings a global lens to AI product design as the Head of Design at FPT, the sponsor for today’s episode. Thank you FPT for collaborating with CX Passport. Jon guides a 140+ person design org building everything from mobile apps to automotive interfaces while navigating the rapid shift into AI…
…
continue reading
You people have been wanting more completely crazy shows, well here you go. This week our sweet gentle Ronathon does battle with the crazy social media gun nut again and gives him a good roasting, tries to deal with one man who drank too much new brain fluid, a lady who has serious problems getting food delivered, a hocky dad who doesn't want to de…
…
continue reading
Nerds determine who is the Asshole in their weekly, live AITA episode! Check out our amazing sponsors! nomnomcom use our code 'VOMSHOW' to save UP TO 50% on DELICIOUS treats for your best friend~ Twitter/Mewe/Parler/Gettr/Rumble/tiktok: @voicesofmisery Gmail: [email protected] Instagram: voices_of_misery Discord server: voices of mise…
…
continue reading
This week we're partnering with the fine folks from The Gentlemen From Hell! You can out more about the show and other projects from the Maltopia team at https://www.maeltopia.com *** Three private detectives investigate the mystery of Cold Sparrow - a town that's entire population disappeared without a trace over twenty years ago. Together, the de…
…
continue reading
1
Trucker of the Year 'exit interviews,' Part 2: Flatbedders edition
36:23
36:23
Play later
Play later
Lists
Like
Liked
36:23
As you'll hear off the top of this week's Overdrive Radio podcast, this “exit interviews” part 2 in our final run to conclude Overdrive's Trucker of the Year competition for 2025 features an all-flatbedders group. You’ll hear a bit of what some call "bygone" driver-to-driver camaraderie amongst the four owner-operators featured around -- what else …
…
continue reading
1
My Fiancé CHEATED on me but LIED TO HIS MOM that I was the CHEATER… Now the Family Hates Me
21:59
21:59
Play later
Play later
Lists
Like
Liked
21:59
Am I the Jerk? is the show where you can confess your deepest darkest secrets and be part of the conversation. 👉 Subscribe on 🔴 YouTube - youtube.com/amithejerk?sub_confirmation=1 📷 Am I the Jerk? on Instagram 📷 - instagram.com/amithejerk Am I the Genius? on 🟢 Spotify - https://open.spotify.com/show/0kb6l0leZvREWgHDG14i4o?si=0ab70d199ba64141 🐤 x.co…
…
continue reading
1
IBM Part 1: What Their New Research Reveals About Loyalty
18:20
18:20
Play later
Play later
Lists
Like
Liked
18:20
Welcome to Retail in America, Season 2, episode 1, with a special conversation sponsored by IBM. Brand loyalty isn’t what it used to be — and today’s consumers are proving just how quickly it can disappear. In this conversation, I sit down with IBM’s Jane Cheung to unpack the latest findings from the IBM Global Consumer Research study and explore w…
…
continue reading
1
"Current Training Models Not Fit For Purpose" | Mumtaz Patel | Voices of Care
41:10
41:10
Play later
Play later
Lists
Like
Liked
41:10
In a compelling episode of on Voices of Care, Professor Mumtaz Patel, the 123rd President of the Royal College of Physicians and the first South Asian woman to lead the oldest medical Royal College, delivered an urgent assessment of the mounting pressures facing NHS doctors and set out her vision for transforming medical education for the 21st cent…
…
continue reading
1
#270: Why Human Voices Are the Secret to Digital Transformation with Alex Wunschel
28:03
28:03
Play later
Play later
Lists
Like
Liked
28:03
Learn why human voices drive digital transformation. Alex Wunschel explains how voice builds trust, shapes culture, and makes leaders relatable. Get concrete tips to speak authentically, train voice skills, and embed audio into internal communication. Hear real examples and pitfalls to avoid in corporate podcasting. About Alexander Wunschel Alexand…
…
continue reading
1
#781: CommerceIQ CMO Sai Koppala on retailer resilience through intelligent operations
25:36
25:36
Play later
Play later
Lists
Like
Liked
25:36
What if the biggest threat to your brand’s profitability isn’t the next tariff or supply chain disruption, but an outdated playbook that forces you to choose between raising prices on loyal customers or sacrificing your margins? Agility requires more than just reacting quickly to market changes; it requires the intelligence to anticipate them and a…
…
continue reading
In this episode we present more Customs of Christmas around the world including the history of Santa Claus, Christmas trees, Candy Canes, and more. All part of the Magic of Christmas, read by Myron Hieronymous Thomas.By Myron Hieronymous Thomas
…
continue reading
1
Psycho-Dad REFUSES to allow me to MOVE OUT OF HIS HOUSE...even though I'm in my 20's
21:57
21:57
Play later
Play later
Lists
Like
Liked
21:57
Am I the Jerk? is the show where you can confess your deepest darkest secrets and be part of the conversation. 👉 Subscribe on 🔴 YouTube - youtube.com/amithejerk?sub_confirmation=1 📷 Am I the Jerk? on Instagram 📷 - instagram.com/amithejerk Am I the Genius? on 🟢 Spotify - https://open.spotify.com/show/0kb6l0leZvREWgHDG14i4o?si=0ab70d199ba64141 🐤 x.co…
…
continue reading
In this episode, Dave and Jess break down the myth that one giant AI bot can run an entire business. They explain how mega-bots quickly collapse under the pressure of handling too many tasks — losing context, confusing workflows, frustrating customers, and even hallucinating nonsense. Instead, they introduce the ib2 orchestra model: multiple specia…
…
continue reading
1
My Grandparents TOOK MY ROOM on my HONEYMOON cuz they are my “Elders”... but I Just Got Married
21:39
21:39
Play later
Play later
Lists
Like
Liked
21:39
Am I the Jerk? is the show where you can confess your deepest darkest secrets and be part of the conversation. 👉 Subscribe on 🔴 YouTube - youtube.com/amithejerk?sub_confirmation=1 📷 Am I the Jerk? on Instagram 📷 - instagram.com/amithejerk Am I the Genius? on 🟢 Spotify - https://open.spotify.com/show/0kb6l0leZvREWgHDG14i4o?si=0ab70d199ba64141 🐤 x.co…
…
continue reading
1
Everything you need to know about Christmas trees
39:54
39:54
Play later
Play later
Lists
Like
Liked
39:54
On this Horticulture Day, DNR Forester Mark Vitosh is here to give us some insight into the industry that brings so many people joy this time of year. When you buy a Christmas tree at a farm, tree lot or store, you’re buying an agricultural product. More than 35 million Christmas Trees are harvested every year in the United States, and there are ap…
…
continue reading
Nerds determine who is the Asshole in their weekly, live AITA episode! Check out our amazing sponsors! nomnomcom use our code 'VOMSHOW' to save UP TO 50% on DELICIOUS treats for your best friend~ Twitter/Mewe/Parler/Gettr/Rumble/tiktok: @voicesofmisery Gmail: [email protected] Instagram: voices_of_misery Discord server: voices of mise…
…
continue reading
1
Toxic Friend KICKS ME OUT of the MUSIC CLUB...while DEMANDING I still FUND THEIR PROJECTS
21:50
21:50
Play later
Play later
Lists
Like
Liked
21:50
Am I the Jerk? is the show where you can confess your deepest darkest secrets and be part of the conversation. 👉 Subscribe on 🔴 YouTube - youtube.com/amithejerk?sub_confirmation=1 📷 Am I the Jerk? on Instagram 📷 - instagram.com/amithejerk Am I the Genius? on 🟢 Spotify - https://open.spotify.com/show/0kb6l0leZvREWgHDG14i4o?si=0ab70d199ba64141 🐤 x.co…
…
continue reading
1
The Prince of Portland: Celebrity Chef Gregory Gourdet
36:29
36:29
Play later
Play later
Lists
Like
Liked
36:29
When you open a restaurant you've investing in more than a business, you're investing in a community. As we change and evolve as individuals so do our communities and few places more beautifully illustrate this capacity to change more than Portland, Oregon. Today's we chat with, Portland's adopted son, Celebrity Chef Gregory Gourdet. Instead of sta…
…
continue reading
1
Iowa Farmers of Color grow their community with third annual conference
40:19
40:19
Play later
Play later
Lists
Like
Liked
40:19
The third annual Iowa Farmers of Color Conference takes place Saturday, Dec. 6. It's an opportunity for farmers of color from around the Midwest to come to together to learn from each other and build community. Sixth-generation farmer Todd Western III joins the program to preview the event. We also get to know another founder of Iowa Farmers of Col…
…
continue reading
1
#780: Third-party partner experience and security with Haider Iqbal, Thales
31:04
31:04
Play later
Play later
Lists
Like
Liked
31:04
What if the biggest threat to your brand’s agility and security isn't a competitor, but the welcome mat you lay out for your own partners? Agility requires not just the ability to move quickly, but the confidence to do so securely. It’s about building a foundation of trust that enables seamless collaboration without introducing unnecessary risk. To…
…
continue reading
Send us a text In this episode of Deep Learning with PolyAI, Michelle Schroeder sits down with Dom Nicastro, Editor-in-Chief at Simpler Media Group and longtime journalist covering CX, content, and enterprise tech. Dom has spent years watching AI reshape newsrooms — and he sees striking parallels with what CX leaders are facing today. Journalists a…
…
continue reading
1
My Husband NEVER Wakes Up on Time... So I LET HIM SLEEP and LEAVE on our Family Trip WITHOUT HIM
21:00
21:00
Play later
Play later
Lists
Like
Liked
21:00
Am I the Jerk? is the show where you can confess your deepest darkest secrets and be part of the conversation. 👉 Subscribe on 🔴 YouTube - youtube.com/amithejerk?sub_confirmation=1 📷 Am I the Jerk? on Instagram 📷 - instagram.com/amithejerk Am I the Genius? on 🟢 Spotify - https://open.spotify.com/show/0kb6l0leZvREWgHDG14i4o?si=0ab70d199ba64141 🐤 x.co…
…
continue reading
1
Documentary shows how pie is baked into Iowa's cultural fabric
39:33
39:33
Play later
Play later
Lists
Like
Liked
39:33
Author and baker Beth Howard moved into the American Gothic house 15 years ago, started a pie stand and became known to many as the “pie lady.” Now, she’s created a documentary that demonstrates how pie is baked into the cultural fabric of our state, called Pieowa: A Piece of America. Later in the show, naturalist Michelle Wiegand shares how Johnso…
…
continue reading
1
#493: Leaders in Customer Loyalty: Brand Stories | Wings and Rings: Loyalty is Everything
36:46
36:46
Play later
Play later
Lists
Like
Liked
36:46
Send us a text Families searching for a relaxed, local restaurant to enjoy good food at a reasonable price, and avid sports fans looking for a place to munch on chicken wings while catching the latest game might find Wings and Rings perfectly meets their needs. Established in 1984 in Cincinnati, Ohio, the 41-year-old sports franchisee concept now h…
…
continue reading
1
Ep. 259 | Rachel Bicking: Customers' First Micro-Frustration Makes or Breaks the Next Purchase
45:06
45:06
Play later
Play later
Lists
Like
Liked
45:06
Episode 259: How do you prevent first-trip hassles such as a room not being ready at check-in, Wi-Fi outages, or service delays from discouraging first-time customers from returning? Today's guest, Rachel Bicking, EVP of Innovation at Kobie Marketing, says that after a slightly negative first trip, customers are 80% less likely to return. Kobie—a t…
…
continue reading
1
Episode 85 | Why Chaos, Curiosity, and Voice Still Win with Alex Ferzan of Manojo Mezcal & ZADDY
52:14
52:14
Play later
Play later
Lists
Like
Liked
52:14
This week, I sat down with Alex Ferzan, co-founder of Manojo Mezcal and founder of ZADDY, creative agitator, and the definition of a career shapeshifter, from the late-90s punk scene to managing bands, to building culture-shifting brands that go way beyond hype. We get into the real story behind how someone who once toured with hardcore bands ended…
…
continue reading
Hello, Las Culturistas Listeners! We want to share a new show you might enjoy, CrimeLess. About the show: What’s the best way to rob a bank? How do you fake your own death? Can you deploy a swarm of bees to get rid of the cops? And if so, how (theoretically) would one do that? All of these questions and more are answered on CRIMELESS, a weekly talk…
…
continue reading
1
The Future of Connectivity and the Rise of Human Skills
22:03
22:03
Play later
Play later
Lists
Like
Liked
22:03
Send us a text In this episode of CX in the Wild, we sit down with Ali Raza Shah to unpack a major shift that is reshaping our industry. Across the world, operators are struggling to monetize 5G and many already see it as the final generation built by carriers. As we look ahead, it is clear that the next wave of networks will be shaped by the indus…
…
continue reading
1
The truth about AI readiness in B2B marketing with Shaun Ma
34:24
34:24
Play later
Play later
Lists
Like
Liked
34:24
Most B2B teams are racing to adopt AI but few are structurally ready for it. In this episode, Shaun Ma, VP of Digital Customer Engagement at Schneider Electric, joins Jennifer Gutman to break down the real AI readiness gap in B2B marketing. From unused data and fragmented tech stacks to unclear ownership and outdated AI habits, Shaun reveals why “p…
…
continue reading
1
#779: Denodo CMO Ravi Shankar on why good data is critical to AI success
27:26
27:26
Play later
Play later
Lists
Like
Liked
27:26
What if the multi-million dollar AI initiative you're championing is being silently sabotaged, not by a competitor, but by your own data infrastructure? Agility requires more than just fast decision-making; it requires a data foundation that can deliver insights at the speed of business, without the traditional delays of moving and duplicating info…
…
continue reading
1
Triforce Crapwater Revival Revival | Triforce Mailbag #65
1:03:30
1:03:30
Play later
Play later
Lists
Like
Liked
1:03:30
Triforce Mailbag Special 65! We get a curious collection of country jingles in our mailbag today (while demanding the ~ladies~ bring in some jingles), we talk about the biblical significance of the first suck and get a surprise visit from Simon once again! Go to http://auraframes.com and use code TRIFORCE to get $20 off their best-selling Carver Ma…
…
continue reading
1
Cheating Ex-Girlfriend DEMANDS I MOVE OUT of MY HOUSE so she can move in HER NOW BOYFRIEND
21:58
21:58
Play later
Play later
Lists
Like
Liked
21:58
Am I the Jerk? is the show where you can confess your deepest darkest secrets and be part of the conversation. 👉 Subscribe on 🔴 YouTube - youtube.com/amithejerk?sub_confirmation=1 📷 Am I the Jerk? on Instagram 📷 - instagram.com/amithejerk Am I the Genius? on 🟢 Spotify - https://open.spotify.com/show/0kb6l0leZvREWgHDG14i4o?si=0ab70d199ba64141 🐤 x.co…
…
continue reading
1
The CDP Fantasy Is over: Data Chaos Ends Here with Tejas Manohar
44:02
44:02
Play later
Play later
Lists
Like
Liked
44:02
Customer data platforms promised clarity, unity, and true personalization — but reality didn’t live up to the hype. In this episode, Hightouch Co-CEO Tejas Manohar joins Marc Sirkin to dismantle the outdated CDP playbook and reveal why modern teams are shifting toward composable data architectures and AI-driven decisioning. Tejas shares the inside …
…
continue reading
1
Fiction, families — and bursting into flames
48:02
48:02
Play later
Play later
Lists
Like
Liked
48:02
A conversation with author Kevin Wilson about his novel Run for the Hills, recorded at the Des Moines Public Library. Wilson and Charity Nebbe talk about reading out loud, Wilson's writing process and why his book sales spike in December.By Charity Nebbe, Caitlin Troutman
…
continue reading
1
"Elevated Messy" (w/ Rachel Sennott)
1:17:09
1:17:09
Play later
Play later
Lists
Like
Liked
1:17:09
This is THEE elevated messy episode of Las Cultch! Rachel Sennott joins the sisters to get right into it. From poppers initiation, addiction, and recovery to having things just to hold, suck on and play with. They talk about how I Love LA's characters are just representations of Rachel's own friends in her twenties and also break down the origins o…
…
continue reading
1
How to Optimize Social Media Content for Better Customer Experience
28:50
28:50
Play later
Play later
Lists
Like
Liked
28:50
If your CTA gets cut off or your video is cropped on TikTok, you’re already telling your customers that you don’t care about their experience. In this episode, I’m joined by Joshua McGee, a social media strategist who treats content formatting and platform fit as key CX levers. We talk about how small visual details in your social media content can…
…
continue reading
1
Voice of the Agent: What 540 Agents Really Think About Life on the Frontline
42:09
42:09
Play later
Play later
Lists
Like
Liked
42:09
In this episode of Working Smarter, Dave Hoekstra is joined by Martin Teasdale, Founder of Get Out of Wrap, to unpack the findings from our latest Voice of the Agent research. This year, 540 frontline agents opened up about the realities, challenges, and hidden truths of working inside today’s contact centers. Last year’s report was groundbreaking,…
…
continue reading
1
#778: Intuit Mailchimp's Diana Williams on moving from fragmentation to holiday sales success
29:06
29:06
Play later
Play later
Lists
Like
Liked
29:06
During the chaos of the holiday season, is it possible for small retailers to turn their fragmented customer data into a perfectly timed, personalized marketing, or are they destined to just add to the noise? Agility requires not just collecting customer data from every channel, but having the insight and tools to act on it in the moments that matt…
…
continue reading
