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🎤🎞️This month’s CX OpenToWork seeker in “The one with profits through consistency” with Tucker Wakabayashi in CX Passport Episode 206🎧 What’s in the episode?...

CHAPTERS

0:00 Introduction: Welcoming Tucker Wakabayashi

2:35 Growing up in a CX-focused household

5:17 Choosing customer experience as a career

8:06 Lessons from frontline and back-of-house customer experience

13:23 How customer retention drives business results

17:03 First Class Lounge: Dream destinations and favorite foods

20:49 Creating dual experiences for different customers

23:26 What companies get wrong about customer experience

26:47 What’s next for Tucker in CX

28:36 Where to connect with Tucker

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I'm Rick Denton and I believe the best meals are served outside and require a passport

Episode resources:

Tucker LinkedIn: https://www.linkedin.com/in/tuckerwakabayashi/

Dennis Wakabayashi’s CX Passport episode 68: https://www.buzzsprout.com/1736603/episodes/10653821