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In this episode of Culture Change RX, host Sue Tetzlaff speaks with Jason Douglas, founding partner at Frontier Strategy Partners, about his extensive experience in rural healthcare. They discuss the importance of culture in healthcare organizations, the implementation of lean management practices, and the development of a True North strategy that focuses on people, process, and planning. Jason shares insights on how to engage staff, improve patient experiences, and the critical role of financial stewardship in rural healthcare. The conversation highlights the interconnectedness of culture, patient care, and financial health in creating successful healthcare organizations.

• Rural healthcare is a passion that can stem from personal experiences.
• Lean management in healthcare focuses on improving patient experiences and staff efficiency.
• Creating a culture of engagement is essential for healthcare success.
• Visual management tools like the True North Room keep strategies active and visible.
• Culture significantly impacts physician recruitment and retention.
• Financial stewardship is crucial for the sustainability of rural healthcare organizations.
• Engaging staff in decision-making leads to better outcomes.
• Communication must be deliberate and two-way in healthcare settings.
• Healthcare organizations should leverage their financial assets for better performance.
• A strong organizational culture enhances patient care and operational success.

Ways to learn more and connect with Jason Douglas and/or Frontier Strategy Partners:

• Frontier Strategy Partners - Website and Facebook Page and

Capstone helps rural hospitals be the provider- and employer-of-choice to keep care local and margins strong. Learn more via a complimentary consultation call. Schedule at: CapstoneLeadership.net/Contact-Us

Learn more - and register - for an upcoming Capstone Leadership Summit: CapstoneLeadership.net/Upcoming-Events

Hi! I’m Sue Tetzlaff. I’m a culture and execution strategist for small and rural healthcare organizations - helping them to be the provider and employer-of-choice so they can keep care local and margins strong.
For decades, I’ve worked with healthcare organizations to navigate the people-side of healthcare, the part that can make or break your results. What I’ve learned is this: culture is not a soft thing. It’s the hardest thing, and it determines everything.
When you’re ready to take your culture to the next level, here are three ways I can help you:
1. Listen to the Culture Change RX Podcast
Every week, I share conversations with leaders who are transforming healthcare workplaces and strategies for keeping teams engaged, patients loyal, and margins healthy.
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3. Break through to the next level of greatness in your organization with help from my team and me.
When you’re ready to be the provider and employer-of-choice, we’ll help you implement proven frameworks that strengthen culture, improve experience and ensure your organization thrives.
You can email me at [email protected] and put “BREAKTHROUGH” in the subject line and I’ll get you all the details.