Best Capstone Leadership Solutions Podcasts (2025)

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SBP#10 Leadership, Legacy & Community with Mayor Vivian Jones of Wake Forest 1:30:28

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20h ago1:30:28

1:30:28

In this non-political episode, Mayor Vivian Jones shares how a shop owner’s perspective shaped her journey from running a downtown restaurant with her sister to serving Wake Forest as commissioner and then mayor. We cover the practical stuff founders need: navigating permits and renovations, activating underused spaces, façade and small-business gr…

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The Experience Initiative: Part 5 A New Path Forward (Ben Davis, CEO) 26:35

3d ago26:35

26:35

Send us a Message CEO Ben Davis provides his fifth quarterly update on the happenings of Glencoe Regional Health’s Experience Initiative which is targeted at improving access to care and elevating the patient, resident, and employee experiences. Leaders aim to leave a lasting impact on their organizations. Community involvement evolves as healthcar…

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SBP#9: From Selling Shoes to Shaping Mindsets | Ilia Kolosov (AIDA Dance USA) 1:16:35

8d ago1:16:35

1:16:35

When Ilia Kolosov first started selling ballroom dance shoes out of a duffel bag, he had no idea it would lead to an international brand. Today, as the founder of AIDA Dance USA and Ballroom Portal, Ilia has built a company grounded in discipline, integrity, and a deep passion for craftsmanship — but the path wasn’t easy. In this episode of the Sta…

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Culture Bytes: The Secret Behind Teams That Keep Getting Better 38:18

10d ago38:18

38:18

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the essential elements of developing high-performing teams in healthcare. She emphasizes that high performance is a continuous journey rather than a destination. She highlights the importance of distinguishing between behavior, performance, and contributions. Sue outline…

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SBP#8 From Idea to Local Favorite: The Burger Shop Story with Jennifer Wood 1:42:13

15d ago1:42:13

1:42:13

In this episode of the Stay Broke Podcast, we sit down with Jennifer Wood, the owner of The Burger Shop in Wake Forest, NC, to share a story that’s about far more than food. Jennifer never planned to run a restaurant—she didn’t even like burgers. But life had other plans, and her journey from military wife and stay-at-home mom, to single mother, to…

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Change Isn’t Resisted—It’s Misunderstood (Natasha Todorovic) 32:25

17d ago32:25

32:25

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff and Natasha Todorovic-Cowan explore the multifaceted topic of change management. Natasha shares her journey into the field, emphasizing the importance of understanding human nature and change readiness. They discuss the untapped potential within organizations, the significance of …

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SBP#7 Davis88 inspires by sharing the grind, growth, and genuine heart behind his journey 48:41

22d ago48:41

48:41

In this episode of the Stay Broke Podcast, we sit down with DAVIS88, a talented North Carolina artist who shares his inspiring journey from picking up a guitar for the first time to chasing his dream of becoming a full-time musician. From taking voice lessons and learning the ropes of the music industry to creating his first EP in Wilmington, NC, D…

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Culture Bytes: Isolated Success Won’t Save Your Hospital 14:47

24d ago14:47

14:47

Send us a Message In this episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff unpacks a common pattern in healthcare organizations: one leader or department excelling while the rest of the hospital struggles to keep up. These bright spots, while encouraging, are often fragile and siloed. Sue contrasts this episodic excellence with…

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SBP#6 All About Ground Cover's solutions to small town problems: distribution and labor 1:04:35

29d ago1:04:35

1:04:35

Today we are venturing to western Pennsylvania to sit down with Paul McCall and Greg Mcneish, founders of All About Ground Cover INC. Learn how the built a successful nursery business in a small town. With creative solutions for distribution and labor; using available resources and partnering with the Amish.…

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Culture Bytes: When a Housekeeping Team Shifted Culture Through Goals 21:27

1M ago21:27

21:27

Send us a Message In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff shares a Story That Inspires about the power of goal-setting. Sue explains how setting and achieving goals not only helps organizations reach targets but also elevates the behavior, performance, and contributions of individuals and teams. By…

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SBP #5 | Building Businesses & Communities: Brad Walker of Launch Wake Forest 2:05:21

1M ago2:05:21

2:05:21

Brad Walker sold the software company he and his wife built—then moved to Wake Forest, NC and doubled down on helping entrepreneurs. In this episode, Brad shares how he started Launch Wake Forest and Launch Rolesville through the Rotary Club, why he earned his real estate license to buy and sell commercial properties, and how teaching the Launch Wa…

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SBP#4 Innovating an industry with Michael Donato Founder of KnifePurveyor.com 1:49:40

1M ago1:49:40

1:49:40

A detailed account of how Mike Donato created the revolutionary "Three-Pronged System" for evaluating top tier knives. Making Knife Purveyor the premier destination for collectors and enthusiasts of high-end custom and investment grade knives.

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SBP#3 Collegiate Athlete to Award Winning Pool Cleaner and the Injury that Caused It All JD Broderick-JB's Pool Care 1:28:35

1M ago1:28:35

1:28:35

Go on a journey with JD owner/operator JB's Pool Care. A lesson in overcoming adversity and seeking opportunity. JD is proof that you can be recognized in any industry for being the best. Top 30 under 40 and Green to clean champion because of his focus on the customer experience. If a Tragic car accident couldn't steal his drive then nothing will.…

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Culture Bytes: Culture Change in an Envelope: Thank You Notes 11:56

1M ago11:56

11:56

Send us a Message In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff shares a Story That Inspires about one of the simplest yet most effective leadership tactics: writing thank you notes. She emphasizes that appreciation should not be a one-off initiative but a regular, heartfelt practice. Leaders who consist…

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SBP#2 Capstone Design Group Founder Michael Chase 1:12:58

1M ago1:12:58

1:12:58

Discussing market trends, the customer experience, and getting outside your comfort zone to gear up for expansion

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SBP#1 Turning 1 location into 10 Wash World Laundry Founder Josh Ridinger Stay Broke Podcast 1:16:03

1M ago1:16:03

1:16:03

Josh Ridinger, Owner of Wash World Laundry shares his journey of change the laundry industry. From coming up with the idea while obtaining his masters to purchasing his first location. Now building his fourth location, But planning his tenth. with a goal of building 6 mor locations over the next 5 years.…

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Staff-Led Community Outreach That Works (Halle Pardun) 33:56

2M ago33:56

33:56

Send us a Message In this Culture Byte episode of Culture Change RX, Sue Tetzlaff engages in conversation with Halle Pardun (full time hospital Marketing Director and part time Capstone Coach) about the importance of community mindedness in community hospitals. They discuss the role of an employee-driven community team, employee volunteerism, inten…

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Culture Bytes: From Standouts to Standards: Service Patients Can Count On 29:56

2M ago29:56

29:56

Send us a Message In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff discusses the critical importance of service excellence in healthcare. She emphasizes that exceptional patient experiences should be safe, satisfying, and consistent across all interactions. Drawing parallels with the hospitality industry, p…

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Beyond Semantics: Mission and Vision as Strategic Force (Michelle Franklin) 29:17

2M ago29:17

29:17

Send us a Message In this episode of Culture Change Rx, Sue Tetzlaff engaged in conversation with Michelle Franklin, CEO of Sullivan County Community Hospital in Sullivan, Indiana, to discuss the importance of mission, vision, and values in the context of a community hospital. They explore how these elements evolve over time, particularly in respon…

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Culture Bytes: Financial Uncertainty & Company Culture 13:22

2M ago13:22

13:22

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the impacts of financial uncertainty on workplace culture, particularly in healthcare organizations. She emphasizes the importance of trust in leadership, employee engagement, and the need for transparency and education to navigate financial challenges. Tetzlaff shares s…

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Under Construction: How One Organization is Reimagining Rural Healthcare (Theresa Sullivan) 32:00

2M ago32:00

32:00

Send us a Message Building a new healthcare system isn’t just about construction—it’s about forward-thinking, people-centered transformation that fulfills a deep commitment to excellence in caring for the community. In this episode of Culture Change Rx, Sue Tetzlaff interviews Theresa Sullivan, CEO of Samaritan Healthcare in Moses Lake, Washington,…

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Culture Bytes: Practical Moves for a Toxic Office Makeover 25:27

3M ago25:27

25:27

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the critical aspects of transforming toxic workplace cultures, emphasizing the importance of local leadership, team dynamics, and individual behaviors. She outlines strategies for addressing toxic cultures, including the role of leadership in modeling positive behaviors,…

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75 Years Strong: How SMH Leads with Culture and Community (Sara Giles) 30:51

3M ago30:51

30:51

Send us a Message A positive organizational culture is reflected in employee interactions with the community. In this episode of Culture Change RX, Sue Tetzlaff speaks with Sara Giles, the marketing director at Schoolcraft Memorial Hospital, about the evolution of community engagement and employee relations within the organization. They discuss the…

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Fix the Team at the Top (Courtney Kloehn) 37:55

3M ago37:55

37:55

Send us a Message Senior leadership team dysfunction in one or more of five specific areas can undermine the success and speed of leading organization-wide improvement and growth initiatives. In this episode, Sue Tetzlaff and Courtney Kloehn discuss the critical importance of strengthening senior leadership teams within healthcare organizations. Th…

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Culture Bytes: The Alignment Advantage: Strategy, Systems & People That Work Together 13:50

3M ago13:50

13:50

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the critical issue of misalignment within healthcare organizations. She shares insights from her experience founding Capstone Leadership Solutions and outlines a framework for achieving great strategies. The conversation emphasizes the importance of creating alignment th…

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Culture Bytes: Ready to Lead a Safer, Stronger Team? 17:35

4M ago17:35

17:35

Send us a Message Leverage the leadership practice of rounding to strengthen psychological safety, just culture, and high reliability. In this episode, Sue Tetzlaff discusses the importance of high reliability, just culture, and psychological safety in healthcare leadership. She emphasizes the significance of strengthening relationships through rou…

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Culture Bytes: The Formula Behind Your Hospital’s Future: Fading or Rocket Fuel? 22:39

4M ago22:39

22:39

Send us a Message In this episode, Sue Tetzlaff discusses the challenges and strategies for leadership in healthcare organizations, emphasizing the importance of moving beyond the status quo to foster growth and community impact. She introduces two contrasting formulas for organizational success: the fading formula, which leads to deterioration, an…

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Culture Bytes: Crisis-Proofing Culture Through Trusted Leadership 20:06

4M ago20:06

20:06

Send us a Message In this episode, Sue Tetzlaff discusses the importance of trust in senior leadership, particularly in the healthcare sector. She outlines two main categories of trust-building activities: everyday actions and responses during challenging times. She provides real life examples and practical takeaways for leaders related to strength…

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Culture Bytes: Doing It Well. Doing It Often. How Real Change Happens 20:04

4M ago20:04

20:04

Send us a Message In this episode of Culture Change, Sue Tetzlaff emphasizes that efforts to elevate both competency and consistency are crucial for effective culture change and improvement. Competency relates to the quality and standards of practice, while consistency pertains to the frequency and application of those practices. The conversation e…

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Culture Bytes: Lead a Movement. Leave a Legacy. 13:10

5M ago13:10

13:10

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of initiating movements within healthcare organizations to create lasting and impactful change. She emphasizes that true revolutions require more than incremental improvements; they demand a collective effort around a shared purpose. Tetzlaff shares insigh…

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The Experience Initiative: Part 4 – A New Path Forward (Ben Davis, CEO) 28:06

5M ago28:06

28:06

Send us a Message In this fourth of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the ongoing transformational initiatives within his rural healthcare organization. As they mark the completion of the first year of Glencoe’s “Experience Initiativ…

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Culture Bytes: The Cultural Bottom Line: Is Your Organization in the Red? 15:24

5M ago15:24

15:24

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff explores the concept of being 'in the red' culturally within healthcare organizations, drawing parallels to financial health. She discusses key indicators of cultural health, the impact of employee disengagement, and the necessary components of a cultural turnaround. Emphasizing t…

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Culture Bytes: Lessons from Organizations That Get Culture Right 15:45

5M ago15:45

15:45

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff explores the long-term nature of culture change within organizations, particularly in healthcare. Using analogies of soup and dye in water, she goes on to emphasize the importance of commitment, competency, and consistency in fostering a positive culture. Tetzlaff outlines four ke…

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Culture Bytes: Avoiding Stagnation and Recklessness: Strategy Execution That Works 16:50

5M ago16:50

16:50

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff explores the critical relationship between culture and strategy execution in healthcare organizations. She introduces a strategy execution matrix that categorizes organizations based on their planning and execution capabilities. The discussion emphasizes the importance of aligning…

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Culture Bytes: How Overwhelm Undermines Leadership – and the Way Out 16:57

6M ago16:57

16:57

Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of effective leadership in healthcare organizations. She emphasizes the need for leaders to focus on proactive leadership activities. By categorizing their time into three buckets—whirlwind, management, and leadership—leaders can better allocate their…

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Culture Bytes: The Key to Progress? Stop Starting Over. 22:02

6M ago22:02

22:02

Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of cycles in healthcare organizations, emphasizing the need for a structured framework and execution systems to achieve long-term improvement and transformation. She highlights how continuous systems and cycles can lead to sustained growth and better …

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Employee Engagement: Start with Listening, End with Impact (Christin Tenbusch) 30:10

6M ago30:10

30:10

Send us a Message Culture Change RX host Sue Tetzlaff converses with guest Christen Tenbusch of Covenant Healthcare about employee engagement examples and impact. They discuss the evolution of employee experience and patient experience, the empowerment of staff through focus groups, and the significance of creating a safe space for dialogue. Christ…

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Culture Bytes: Change Management That Works: 3 Practical Moves 23:35

6M ago23:35

23:35

Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the complexities of leading change within healthcare organizations. She emphasizes the importance of understanding resistance, effective communication, and the need for a structured approach to change management. Sue shares practical tactics for leaders to implement…

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What Crisis Taught Us: Innovation, Engagement, and Grit (Jessica Nuutinen) 28:07

7M ago28:07

28:07

Send us a Message In this episode of Culture Change RX, Sue and Jess Nuutinen discuss the impact of crises on healthcare innovation, particularly during the COVID-19 pandemic. Jess shares her experiences as a nurse and leader, highlighting the importance of adaptability, teamwork, and community support in navigating challenges. They explore how par…

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Culture Bytes: The Missing Link to Healthcare Excellence: Behavior Change 23:13

7M ago23:13

23:13

Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the critical role of behaviors in workplace culture, particularly within healthcare organizations. She shares insights from her experiences facilitating discussions on creating a 'utopia' in healthcare, emphasizing that behavior change is essential yet challenging. …

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Maximize Leadership Training: Tactics You Probably Overlooked (Julie Coneset) 23:13

7M ago23:13

23:13

Send us a Message In this episode of Culture Change RX, Sue and Julie Coneset discuss effective strategies for ongoing leadership development in healthcare organizations. Julie shares her extensive experience in creating impactful training programs, emphasizing the importance of mandatory attendance, setting clear expectations, and fostering engage…

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Culture Bytes: From 'Too Big' to 'Game-Changing': Rethinking Goal-Setting 15:43

7M ago15:43

15:43

Send us a Message In this episode of Culture Change RX, I discuss the concept of high reliability in healthcare, emphasizing the importance of setting ambitious goals. The conversation delves into the challenges of goal setting, the significance of a growth mindset, and the systems necessary for fostering high reliability organizations. I highlight…

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A Leadership Event That Changed Everything (Tami Chambers) 30:38

8M ago30:38

30:38

Send us a Message In this episode, Sue and Tami Chambers discuss the transformative journey of leadership development at Grant Regional Health Center. Tami shares her experiences as a first time senior leader and the impact of the two-day leadership immersion program facilitated by Capstone Leadership Solutions. They explore the importance of struc…

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Culture Bytes: Silence, Anonymity, and the Fear of Speaking Up 16:41

8M ago16:41

16:41

Send us a Message In this solo episode of Culture Change RX, I discuss the critical concept of psychological safety within healthcare organizations so that employees feel safe to voice their concerns and ideas and freely provide feedback and input. This episode prompts leaders to consider: Are your employees hiding behind anonymity? If so, this epi…

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From Event to Execution: Making Leadership Learning Count (Courtney Kloehn) 29:21

8M ago29:21

29:21

Send us a Message In this episode, Sue and Courtney discuss the importance of team learning and networking at events like Capstone’s annual Healthcare Executive Forum. They explore how attending such events can lead to actionable takeaways, enhance camaraderie among executives, and provide valuable networking opportunities. The conversation emphasi…

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Connecting Employees with Our Brand Promise (Amy Yaeger) 32:10

8M ago32:10

32:10

Send us a Message In this episode, Sue and Amy Yaeger, Director of Strategic Marketing and Business Development at Astera Health, discuss the importance of connecting brand promises to employee experiences across the employee lifecycle. They explore various strategies for onboarding, employee engagement, and communication, emphasizing the need for …

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Culture Bytes: Leading Change: Communication, Training, and Campaigning 23:54

9M ago23:54

23:54

Send us a Message Want to improve your organization? Effective communication, training, campaigning, and meetings can help. Great organizations define and implement effective communication strategies. Clarity around key terms enhances communication efforts. Training is distinct from communication and focuses on skill development. Campaigns support …

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Stay or Stray? How Total Rewards Impact Retention (Carol Breen) 36:04

9M ago36:04

36:04

Send us a Message In this episode, Carol Breen, founder and principal of Sedona Partners, a human resources and rewards consulting firm, and show host, Sue Tetzlaff, discuss the concept of “Total Rewards” in the workplace. They explore the framework of Total Rewards, which includes compensation, benefits, learning and development, and organizationa…

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Culture Bytes: From Average to Exceptional: Building a Strong Core in Healthcare 20:23

9M ago20:23

20:23

Send us a Message In this solo episode of Culture Change RX, I discuss the transformative work of Capstone Leadership Solutions in small and rural healthcare organizations. I highlight the significant improvements in employee and patient experiences achieved through a structured approach that focuses on leadership development, employee involvement …

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Authentic Leadership in Action: Lessons from Rural Healthcare (Greg Opseth) 36:19

9M ago36:19

36:19

Send us a Message In this episode, Greg Opseth, a former Chief Nursing Officer and now Chief Operating Officer in rural Iowa, shares his insights on the importance of authentic leadership in healthcare, particularly in rural hospitals. Greg shares his experiences and emphasizes the need for a safe and enjoyable work environment. They explore strate…