Embark on a journey to the heart of healthcare, where we dissect the driving force behind every thriving organization: its culture. Drawing on her executive background and extensive work as a strategic coach, Capstone’s co-founder Sue Tetzlaff and guests will share actionable insights and practical steps for successfully navigating the people side of the business of healthcare. Join weekly to be equipped and inspired to uplevel the culture and unlock the next level of potential in your healt ...
…
continue reading
The Ag Executive is the podcast where agriculture meets leadership. Join us as we sit down with CEOs and top executives from across the agriculture industry to uncover insights, strategies and stories that are shaping the future of farming, agribusiness and beyond.
…
continue reading

1
Culture Bytes: Avoiding Stagnation and Recklessness: Strategy Execution That Works
18:18
18:18
Play later
Play later
Lists
Like
Liked
18:18Send us a Message In this episode of Culture Change RX, Sue Tetzlaff explores the critical relationship between culture and strategy execution in healthcare organizations. She introduces a strategy execution matrix that categorizes organizations based on their planning and execution capabilities. The discussion emphasizes the importance of aligning…
…
continue reading

1
5/16/25 - The Ag Executive Episode 8: Interview with National Milk Producers Federation's Gregg Doud on the Modern Dairy, Global Trade and More
32:17
32:17
Play later
Play later
Lists
Like
Liked
32:17Jason Scott sits down with Gregg Doud, president of the National Milk Producer's Federation, to discuss the evolving dairy industry, highlighting rising global protein demand, the need for better ag education among policymakers and the importance of technology and sustainability. He emphasizes trade diversification, regulatory reform and industry u…
…
continue reading

1
Culture Bytes: How Overwhelm Undermines Leadership – and the Way Out
18:25
18:25
Play later
Play later
Lists
Like
Liked
18:25Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of effective leadership in healthcare organizations. She emphasizes the need for leaders to focus on proactive leadership activities. By categorizing their time into three buckets—whirlwind, management, and leadership—leaders can better allocate their…
…
continue reading

1
Culture Bytes: The Key to Progress? Stop Starting Over.
23:29
23:29
Play later
Play later
Lists
Like
Liked
23:29Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of cycles in healthcare organizations, emphasizing the need for a structured framework and execution systems to achieve long-term improvement and transformation. She highlights how continuous systems and cycles can lead to sustained growth and better …
…
continue reading

1
5/2/25 - The Ag Executive Episode 7: Interview with Capstone Ag Management's Jared Plumlee on Building a Business, Water Strategy, Legacy and More
32:55
32:55
Play later
Play later
Lists
Like
Liked
32:55Jason Scott sits down with Jared Plumlee, CEO of Capstone Ag Management, to discuss his journey from a family farming background to building his own ag management company. He also discusses his commitment to water strategy, personalized client service and creating a lasting legacy for future generations.…
…
continue reading

1
Employee Engagement: Start with Listening, End with Impact (Christin Tenbusch)
31:38
31:38
Play later
Play later
Lists
Like
Liked
31:38Send us a Message Culture Change RX host Sue Tetzlaff converses with guest Christen Tenbusch of Covenant Healthcare about employee engagement examples and impact. They discuss the evolution of employee experience and patient experience, the empowerment of staff through focus groups, and the significance of creating a safe space for dialogue. Christ…
…
continue reading

1
Culture Bytes: Change Management That Works: 3 Practical Moves
25:03
25:03
Play later
Play later
Lists
Like
Liked
25:03Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the complexities of leading change within healthcare organizations. She emphasizes the importance of understanding resistance, effective communication, and the need for a structured approach to change management. Sue shares practical tactics for leaders to implement…
…
continue reading

1
4/18/25 - The Ag Executive Episode 6: Interview with Valent U.S.A. CEO Matt Plitt on a Multidimensional Approach to Agribusiness, Leading with Empathy and More
20:46
20:46
Play later
Play later
Lists
Like
Liked
20:46Taylor Chalstrom sits down with Matt Plitt, president and CEO of Valent U.S.A., to discuss a forward-thinking approach to agribusiness, blending innovation, sustainability and community engagement. He emphasizes the importance of empathy and transparency in leadership, anticipating industry trends and aligning profitability with sustainable practic…
…
continue reading

1
What Crisis Taught Us: Innovation, Engagement, and Grit (Jessica Nuutinen)
29:35
29:35
Play later
Play later
Lists
Like
Liked
29:35Send us a Message In this episode of Culture Change RX, Sue and Jess Nuutinen discuss the impact of crises on healthcare innovation, particularly during the COVID-19 pandemic. Jess shares her experiences as a nurse and leader, highlighting the importance of adaptability, teamwork, and community support in navigating challenges. They explore how par…
…
continue reading

1
Culture Bytes: The Missing Link to Healthcare Excellence: Behavior Change
24:40
24:40
Play later
Play later
Lists
Like
Liked
24:40Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the critical role of behaviors in workplace culture, particularly within healthcare organizations. She shares insights from her experiences facilitating discussions on creating a 'utopia' in healthcare, emphasizing that behavior change is essential yet challenging. …
…
continue reading

1
4/4/25 - The Ag Executive Episode 5: Interview with Farmblox CEO Nathan Rosenburg on Automation, Labor Reduction, Data-Driven Decisions and More
28:06
28:06
Play later
Play later
Lists
Like
Liked
28:06Jason Scott sits down with Nathan Rosenburg, CEO of Farmblox, to discuss helping growers automate farm tasks and reduce labor through customizable, modular technology. Rosenburg also goes into the future of ag tech, advice for startups and the importance of younger generations in shaping ag's evolution.…
…
continue reading

1
Maximize Leadership Training: Tactics You Probably Overlooked (Julie Coneset)
24:40
24:40
Play later
Play later
Lists
Like
Liked
24:40Send us a Message In this episode of Culture Change RX, Sue and Julie Coneset discuss effective strategies for ongoing leadership development in healthcare organizations. Julie shares her extensive experience in creating impactful training programs, emphasizing the importance of mandatory attendance, setting clear expectations, and fostering engage…
…
continue reading

1
Culture Bytes: From 'Too Big' to 'Game-Changing': Rethinking Goal-Setting
17:10
17:10
Play later
Play later
Lists
Like
Liked
17:10Send us a Message In this episode of Culture Change RX, I discuss the concept of high reliability in healthcare, emphasizing the importance of setting ambitious goals. The conversation delves into the challenges of goal setting, the significance of a growth mindset, and the systems necessary for fostering high reliability organizations. I highlight…
…
continue reading

1
3/21/25 - The Ag Executive Episode 4: Interview with Nutrien Ag Solutions' Rob Clayton on Grower Profitability, Growth Adaptability and More
37:08
37:08
Play later
Play later
Lists
Like
Liked
37:08Jason Scott sits down with Rob Clayton, senior vice president of retail North America at Nutrien Ag Solutions, to discuss the company's role in grower profitability and sustainability, the impact of soil science, automation and AI, and the importance of adaptability in business growth. Clayton also emphasizes coaching, communication and continuous …
…
continue reading

1
A Leadership Event That Changed Everything (Tami Chambers)
32:06
32:06
Play later
Play later
Lists
Like
Liked
32:06Send us a Message In this episode, Sue and Tami Chambers discuss the transformative journey of leadership development at Grant Regional Health Center. Tami shares her experiences as a first time senior leader and the impact of the two-day leadership immersion program facilitated by Capstone Leadership Solutions. They explore the importance of struc…
…
continue reading

1
Culture Bytes: Silence, Anonymity, and the Fear of Speaking Up
18:08
18:08
Play later
Play later
Lists
Like
Liked
18:08Send us a Message In this solo episode of Culture Change RX, I discuss the critical concept of psychological safety within healthcare organizations so that employees feel safe to voice their concerns and ideas and freely provide feedback and input. This episode prompts leaders to consider: Are your employees hiding behind anonymity? If so, this epi…
…
continue reading

1
3/7/25 - The Ag Executive Episode 3: Interview with AgTechLogic CEO Tom Gauthier on 'Prescriptive' Agriculture, Building a Strong Ag Tech Team and More
23:05
23:05
Play later
Play later
Lists
Like
Liked
23:05Jason Scott sits down with Tom Gauthier, CEO of AgTechLogic, to discuss how precision spraying and data-driven solutions are transforming agriculture, the power of 'prescriptive' agriculture, building a strong ag tech team and why growers should embrace emerging technologies.By MyAgLife
…
continue reading

1
From Event to Execution: Making Leadership Learning Count (Courtney Kloehn)
30:48
30:48
Play later
Play later
Lists
Like
Liked
30:48Send us a Message In this episode, Sue and Courtney discuss the importance of team learning and networking at events like Capstone’s annual Healthcare Executive Forum. They explore how attending such events can lead to actionable takeaways, enhance camaraderie among executives, and provide valuable networking opportunities. The conversation emphasi…
…
continue reading

1
Connecting Employees with Our Brand Promise (Amy Yaeger)
33:38
33:38
Play later
Play later
Lists
Like
Liked
33:38Send us a Message In this episode, Sue and Amy Yaeger, Director of Strategic Marketing and Business Development at Astera Health, discuss the importance of connecting brand promises to employee experiences across the employee lifecycle. They explore various strategies for onboarding, employee engagement, and communication, emphasizing the need for …
…
continue reading

1
2/21/25 - The Ag Executive Episode 2: Interview with BeeHero CEO Omer Davidi on Ag Tech Innovation, Business Scaling in a Changing Industry and More
29:44
29:44
Play later
Play later
Lists
Like
Liked
29:44Jason Scott sits down with BeeHero CEO Omer Davidi to discuss his transition from cybersecurity to agriculture and how BeeHero is optimizing pollination with technology. He shares lessons from past ventures, insights on ag-tech innovation and the challenges of rising costs and labor shortages. Davidi highlights the role of IoT in farm management, t…
…
continue reading

1
Culture Bytes: Leading Change: Communication, Training, and Campaigning
25:21
25:21
Play later
Play later
Lists
Like
Liked
25:21Send us a Message Want to improve your organization? Effective communication, training, campaigning, and meetings can help. Great organizations define and implement effective communication strategies. Clarity around key terms enhances communication efforts. Training is distinct from communication and focuses on skill development. Campaigns support …
…
continue reading

1
Stay or Stray? How Total Rewards Impact Retention (Carol Breen)
37:32
37:32
Play later
Play later
Lists
Like
Liked
37:32Send us a Message In this episode, Carol Breen, founder and principal of Sedona Partners, a human resources and rewards consulting firm, and show host, Sue Tetzlaff, discuss the concept of “Total Rewards” in the workplace. They explore the framework of Total Rewards, which includes compensation, benefits, learning and development, and organizationa…
…
continue reading

1
Culture Bytes: From Average to Exceptional: Building a Strong Core in Healthcare
21:50
21:50
Play later
Play later
Lists
Like
Liked
21:50Send us a Message In this solo episode of Culture Change RX, I discuss the transformative work of Capstone Leadership Solutions in small and rural healthcare organizations. I highlight the significant improvements in employee and patient experiences achieved through a structured approach that focuses on leadership development, employee involvement …
…
continue reading

1
1/31/25 - The Ag Executive Episode 1: Interview with Huma CEO Lyndon Smith on Regenerative Ag, Biostimulants, Growth Strategies and More
23:32
23:32
Play later
Play later
Lists
Like
Liked
23:32Jason Scott sits down with Huma CEO Lyndon Smith in this new CEO-to-CEO podcast series to discuss his incredible journey from growing up in the company to leading it through bankruptcy and into global success. Lyndon shares insights into Huma’s growth strategy, including major acquisitions, international expansion and its role in regenerative agric…
…
continue reading

1
Authentic Leadership in Action: Lessons from Rural Healthcare (Greg Opseth)
37:47
37:47
Play later
Play later
Lists
Like
Liked
37:47Send us a Message In this episode, Greg Opseth, a former Chief Nursing Officer and now Chief Operating Officer in rural Iowa, shares his insights on the importance of authentic leadership in healthcare, particularly in rural hospitals. Greg shares his experiences and emphasizes the need for a safe and enjoyable work environment. They explore strate…
…
continue reading

1
Culture Bytes: Building Resilient Teams: The Magic of Well-Being Rituals
21:07
21:07
Play later
Play later
Lists
Like
Liked
21:07Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of promoting well-being within healthcare organizations. She emphasizes the need for leadership models that incorporate well-being as a core commitment and introduces the concept of resilience rituals—self-care routines that help individuals maintain …
…
continue reading

1
The Experience Initiative: Part 3 – A New Path Forward (Ben Davis, CEO)
37:31
37:31
Play later
Play later
Lists
Like
Liked
37:31Send us a Message In this third installment of our quarterly series, I catch up with Ben Davis, President and CEO of Glencoe Regional Health, to check in on The Experience Initiative—a transformative effort aimed at improving patient access and elevating experiences for patients, residents, and employees. Ben shares how employee-driven teams are dr…
…
continue reading

1
Culture Bytes: Ditch the Drag - Make Executive Meetings Work for You
16:17
16:17
Play later
Play later
Lists
Like
Liked
16:17Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of shaping up weekly executive team meetings to enhance collaboration, decision-making, and organizational progress. Drawing from over 30 years of healthcare executive experience, she emphasizes the need for a clear purpose, strategic agenda, and continuou…
…
continue reading

1
1-on-1s Done Right: Build Culture, Performance & Relationships (Dr. Rob Lion)
42:00
42:00
Play later
Play later
Lists
Like
Liked
42:00Send us a Message In this episode of Culture Change RX, Sue Tetzlaff and Rob Lion discuss the significance of one-on-one conversations in fostering a positive workplace culture. They explore how these interactions can enhance relationships, provide valuable feedback, and ultimately improve individual and organizational performance. Rob shares his i…
…
continue reading

1
How Attitude and Words Create Ripple Effects in Healthcare Culture
35:05
35:05
Play later
Play later
Lists
Like
Liked
35:05Send us a Message Episode Insights and Takeaways: Empathetic leadership is essential for employee engagement. Recognition can energize staff and improve morale. The person you report to significantly affects your work experience. Listening to employees is vital for organizational success. Building connections with staff enhances teamwork. Thank you…
…
continue reading

1
Culture Bytes: Build a Leadership Improvement Strategy: 3 Targeted Tiers
23:16
23:16
Play later
Play later
Lists
Like
Liked
23:16Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of continuous quality improvement (CQI) in leadership, drawing from her extensive experience in healthcare leadership and improvement. She outlines three tiers of leadership improvement focus: individual leaders, senior leadership teams, and the entire lea…
…
continue reading

1
How Rural Hospitals Build Leaders and Approach Change
33:34
33:34
Play later
Play later
Lists
Like
Liked
33:34Send us a Message In this episode, Shelby Guevara, a Chief Nursing Officer in rural Iowa, shares her insights on leadership in healthcare, particularly in rural hospital settings. She discusses the importance of building trust and empathy among leaders, engaging frontline staff in decision-making, and the significance of understanding one's purpose…
…
continue reading

1
Culture Bytes: Insider Insights into Capstone's Culture Transformation Success
32:17
32:17
Play later
Play later
Lists
Like
Liked
32:17Send us a Message In this Solo Byte episode of Culture Change RX, Sue Tetzlaff provides a behind-the-scenes look at the activities and timeline of organization-wide transformations. In particular, Sue discusses the approach of Capstone Leadership Solutions in transforming organizational culture within healthcare settings, all targeted on long term …
…
continue reading

1
Make Your Strategy Visible and Effective – Here’s How
35:59
35:59
Play later
Play later
Lists
Like
Liked
35:59Send us a Message In this episode of Culture Change RX, host Sue Tetzlaff speaks with Jason Douglas, founding partner at Frontier Strategy Partners, about his extensive experience in rural healthcare. They discuss the importance of culture in healthcare organizations, the implementation of lean management practices, and the development of a True No…
…
continue reading

1
Culture Bytes: Crushing Silos: One Tactic Every Leader Needs to Know
20:06
20:06
Play later
Play later
Lists
Like
Liked
20:06Send us a Message In this Solo Byte episode of Culture Change RX, Sue Tetzlaff overviews the what, why, and how of a tactic for breaking down silos and building collaboration between departments in a healthcare organization. Sue explores the negative impacts of departmental silos on efficiency and patient care, and emphasizes the need for collabora…
…
continue reading

1
How Employee Teams Improve Patient Satisfaction
40:57
40:57
Play later
Play later
Lists
Like
Liked
40:57Send us a Message In this episode of Culture Change RX, Sue Tetzlaff and Capstone Coach Kevin Stranberg discuss the importance of employee-driven teams in enhancing patient experience in healthcare. They explore how data can be tied to patient experiences, the role of leadership in fostering a positive work environment, and the significance of comm…
…
continue reading

1
The Art of Meaningful Employee Evaluations
34:26
34:26
Play later
Play later
Lists
Like
Liked
34:26Send us a Message In this episode, Sue engages in conversation with another member of Capstone’s coaching team, Julie Coneset. They discuss the intricacies of performance appraisals and the importance of transforming them from mere tasks into meaningful leadership practices. They explore the significance of preparation and planning, creating valuab…
…
continue reading

1
Company Values: How a Purple Wall Changed Everything
40:39
40:39
Play later
Play later
Lists
Like
Liked
40:39Send us a Message In this episode, Sue engages in conversation with Matt Streeter, Chief Financial Officer for North Country Healthcare (NCH), and interim President/CEO of NCH affiliate Weeks Medical Center, to discuss the critical role of mission, vision, and values in cultural transformation within rural healthcare. They explore how these element…
…
continue reading

1
Culture Bytes: Confidence in Senior Leadership is Critical
23:10
23:10
Play later
Play later
Lists
Like
Liked
23:10Send us a Message In this Solo Byte episode of Culture Change RX, Sue Tetzlaff discusses the importance and impact of trust and confidence in an organization’s senior leadership. The episode explores the complexities of trust, its foundations, and how it can be built and maintained through consistent actions and relationships. Sue emphasizes that t…
…
continue reading
Send us a Message In this episode, Capstone transformational coaches Sue Tetzlaff and Courtney Kloehn delve into the complexities of giving and receiving feedback, particularly in healthcare settings. They discuss the importance of authenticity, trust, and continuous improvement in feedback dynamics. The conversation emphasizes the need for leaders…
…
continue reading

1
Culture Bytes: A Feedback-Rich Work Environment
22:47
22:47
Play later
Play later
Lists
Like
Liked
22:47Send us a Message In this Solo Byte episode of Culture Change RX, Sue Tetzlaff discusses the importance of feedback in healthcare organizations, emphasizing its role as a superpower that enhances individual and organizational performance. She outlines the necessity of creating a feedback culture where giving and receiving feedback is normalized and…
…
continue reading

1
Part 2 - The Experience Initiative: A New Path Forward with CEO Ben Davis
38:41
38:41
Play later
Play later
Lists
Like
Liked
38:41Send us a Message In this second of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the ongoing transformational initiatives within his organization. They explore the challenges and successes of implementing structured teams, the importance of dat…
…
continue reading

1
Culture Bytes: Exploring Failure - The Good, The Bad, and The Ugly
29:30
29:30
Play later
Play later
Lists
Like
Liked
29:30Send us a Message In this Solo Byte episode, Sue Tetzlaff discusses the impact of failure on future progress and workplace culture in the workplace in the context of organizations striving to achieve big goals. She explores the idea of “intelligent failure,” as coined by Amy Edmondson, where undesired results occur in new territory. Sue emphasizes …
…
continue reading

1
Culture Bytes: Introduce with Impact - Managing Up
19:58
19:58
Play later
Play later
Lists
Like
Liked
19:58Send us a Message In this Solo Byte episode, Sue Tetzlaff discusses a communication tactic, “managing up,” that has a positive impact on both the employee experience and patient experience. Managing up is a communication tactic where your introduction positions others or other organizations, people, or services in a positive light to increase confi…
…
continue reading

1
Culture Bytes: Building Engaged Teams and Committees
26:36
26:36
Play later
Play later
Lists
Like
Liked
26:36Send us a Message In this Culture Byte episode, Sue Tetzlaff discusses how to utilize teams as a way to foster employee engagement. She emphasizes the importance of creating teams with a compelling purpose and empowering them to fulfill that purpose. Sue also highlights the benefits of utilizing a team structure in organizations, where teams are al…
…
continue reading

1
Culture Bytes: Unpacking Workplace Negativity: Strategies for Change
26:05
26:05
Play later
Play later
Lists
Like
Liked
26:05Send us a Message In this episode, Sue Tetzlaff discusses the impact of positivity and negativity in the workplace. She explains that negativity is natural and ingrained in our brains as a way to protect us, but it can be problematic in relationships, teams, and workplace cultures. Sue emphasizes the need to balance negativity with intentional acts…
…
continue reading

1
Culture Bytes: Unpacking "Flavor-of-the-Month" Change Failures
25:08
25:08
Play later
Play later
Lists
Like
Liked
25:08Send us a Message In this Culture Byte solo episode, Sue discusses the all-to-common phenomenon described as “flavor-of-the-month” which are, in essence, failed change initiatives. She acknowledges that humans are resistant to change, even when they recognize the benefits. Sue explains the concept of diffusion and the need for a majority of employe…
…
continue reading
Send us a Message In this episode, Sue and Jeff Standridge, an expert in organizational behavior and leadership, engage in discussion about the key aspects of a strong culture. Standridge outlines six elements of a culture of excellence: strong leadership, clarity and focus, engaged and committed teammates, empowering communication, 100% accountabi…
…
continue reading

1
Culture Bytes: Many leaders aren’t really leading
28:52
28:52
Play later
Play later
Lists
Like
Liked
28:52Send us a Message In this Culture Byte solo episode, Sue discusses the concept of the leadership bundle and its importance in the organization's future success. She explains that leadership is about activities that make something better for the future and recommends defining and practicing a bundle of core leadership tactics. Sue emphasizes the nee…
…
continue reading
Send us a Message In this episode, Sue and Julia Green discuss Access Community Health Center’s successful efforts to retain, develop, and recruit medical support staff. Julia discusses the adoptions of the TeamSTEPPS framework for improving communication and teamwork. They also talk about the importance of behavioral-based interviewing, onboarding…
…
continue reading