Best Patient Satisfaction Podcasts (2025)

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Staff-Led Community Outreach That Works (Halle Pardun) 33:56

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2d ago33:56

33:56

Send us a Message In this Culture Byte episode of Culture Change RX, Sue Tetzlaff engages in conversation with Halle Pardun (full time hospital Marketing Director and part time Capstone Coach) about the importance of community mindedness in community hospitals. They discuss the role of an employee-driven community team, employee volunteerism, inten…

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"Low Velocity Ballistic Trauma Related Upper Extremity Nerve Injury: A Systematic Review and Meta-Analysis” 33:24

7d ago33:24

33:24

Host Mikalyn DeFoor, MD Guest interviewee Alexander Lauder, MD, FAAOS, discussing his research article, “Low-Velocity Ballistic Trauma–Related Upper Extremity Nerve Injury: A Systematic Review and Meta-Analysis” from the September 1, 2025 issue Article summarized from the September 1, 2025 issue Review article “Fingertip Injuries: A Review and Upda…

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Prostate Health Matters: Understanding BPH and Beyond 42:02

13d ago42:02

42:02

September is Prostate Cancer Awareness Month, but prostate health goes beyond cancer. Join Dr. Bradley Gill, for an in-depth discussion on Benign Prostatic Hyperplasia (BPH), one of the most common conditions men face as they age. Dr. Gill will explain what the prostate is, how BPH develops, and the symptoms that can impact a man’s quality of life.…

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Culture Bytes: From Standouts to Standards: Service Patients Can Count On 29:56

9d ago29:56

29:56

Send us a Message In this Culture Byte episode of Culture Change RX, Capstone’s Cofounder & CEO Sue Tetzlaff discusses the critical importance of service excellence in healthcare. She emphasizes that exceptional patient experiences should be safe, satisfying, and consistent across all interactions. Drawing parallels with the hospitality industry, p…

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Beyond Semantics: Mission and Vision as Strategic Force (Michelle Franklin) 29:17

17d ago29:17

29:17

Send us a Message In this episode of Culture Change Rx, Sue Tetzlaff engaged in conversation with Michelle Franklin, CEO of Sullivan County Community Hospital in Sullivan, Indiana, to discuss the importance of mission, vision, and values in the context of a community hospital. They explore how these elements evolve over time, particularly in respon…

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Culture Bytes: Financial Uncertainty & Company Culture 13:22

12d ago13:22

13:22

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the impacts of financial uncertainty on workplace culture, particularly in healthcare organizations. She emphasizes the importance of trust in leadership, employee engagement, and the need for transparency and education to navigate financial challenges. Tetzlaff shares s…

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The Transformation of Kenvue: Adapting Supply Chains for Modern Challenges 26:49

14d ago26:49

26:49

In this episode, join Rodney Leonard, Vice President, US Deliver Operations, Kenvue, Darlene Krysiak, Director, NA Transportation and Trade Compliance, Kenvue and James Hoskins, Vice President, Operations, Life Science Healthcare, DHL Supply Chain, as they explore Kenvue's evolution, the effects on the supply chain and the ways in which Kenvue conn…

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Under Construction: How One Organization is Reimagining Rural Healthcare (Theresa Sullivan) 32:00

1M ago32:00

32:00

Send us a Message Building a new healthcare system isn’t just about construction—it’s about forward-thinking, people-centered transformation that fulfills a deep commitment to excellence in caring for the community. In this episode of Culture Change Rx, Sue Tetzlaff interviews Theresa Sullivan, CEO of Samaritan Healthcare in Moses Lake, Washington,…

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AI in Healthcare: Bridging the Gap Between Hype and Readiness 30:05

1M ago30:05

30:05

In this episode of the Chief Healthcare Officer Podcast, Dr. Fatih Mehmet Gul speaks with Dr. Peter Bonis, Chief Medical Officer at Wolters Kluwer and Professor of Gastroenterology at Tufts Medical School, about the realities of AI adoption in healthcare. Drawing from recent surveys and global perspectives, Dr. Bonis explores the enthusiasm surroun…

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Culture Bytes: Practical Moves for a Toxic Office Makeover 25:27

1M ago25:27

25:27

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the critical aspects of transforming toxic workplace cultures, emphasizing the importance of local leadership, team dynamics, and individual behaviors. She outlines strategies for addressing toxic cultures, including the role of leadership in modeling positive behaviors,…

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"Can ChatGPT-4 Diagnose and Treat Like an Orthopaedic Surgeon? Testing Clinical Decision-Making and Diagnostic Ability in Soft Tissue Pathologies of the Foot and Ankle" 44:53

1M ago44:53

44:53

Host Mikalyn DeFoor, MD Guest interviewee Arianna L. Gianakos, DO, discussing her research article, “Can ChatGPT-4 Diagnose and Treat Like an Orthopaedic Surgeon? Testing Clinical Decision Making and Diagnostic Ability in Soft-Tissue Pathologies of the Foot and Ankle” from the August 15, 2025 issue Article summarized from the August 1, 2025 issue R…

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75 Years Strong: How SMH Leads with Culture and Community (Sara Giles) 30:51

1M ago30:51

30:51

Send us a Message A positive organizational culture is reflected in employee interactions with the community. In this episode of Culture Change RX, Sue Tetzlaff speaks with Sara Giles, the marketing director at Schoolcraft Memorial Hospital, about the evolution of community engagement and employee relations within the organization. They discuss the…

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A Deep Dive on Vacuum Erection Devices by Dr. Justin Houman 34:59

1M ago34:59

34:59

Vacuum Erection Devices (VEDs) are one of the safest, most affordable, and often overlooked tools for treating erectile dysfunction. In this episode of For the Good of Man Podcast, board-certified urologist and men’s health expert Dr. Justin Houman joins us to answer real patient questions about VEDs—how they work, who they’re for, and how to get t…

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Fix the Team at the Top (Courtney Kloehn) 37:55

2M ago37:55

37:55

Send us a Message Senior leadership team dysfunction in one or more of five specific areas can undermine the success and speed of leading organization-wide improvement and growth initiatives. In this episode, Sue Tetzlaff and Courtney Kloehn discuss the critical importance of strengthening senior leadership teams within healthcare organizations. Th…

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Culture Bytes: The Alignment Advantage: Strategy, Systems & People That Work Together 13:50

2M ago13:50

13:50

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the critical issue of misalignment within healthcare organizations. She shares insights from her experience founding Capstone Leadership Solutions and outlines a framework for achieving great strategies. The conversation emphasizes the importance of creating alignment th…

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The Future of Logistics: Encouraging Girl Scouts to Dream Big 19:39

2M ago19:39

19:39

In this episode, join Bonnie Barczykowski, CEO of the Girl Scouts of the USA, and Jim Monkmeyer, President of Transportation at DHL Supply Chain, as they talk about our growing partnership and its impact on young girls. They’ll highlight the new Solutions Superstar patch program, which helps girls develop valuable life skills while sparking interes…

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Culture Bytes: Ready to Lead a Safer, Stronger Team? 17:35

2M ago17:35

17:35

Send us a Message Leverage the leadership practice of rounding to strengthen psychological safety, just culture, and high reliability. In this episode, Sue Tetzlaff discusses the importance of high reliability, just culture, and psychological safety in healthcare leadership. She emphasizes the significance of strengthening relationships through rou…

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Culture Bytes: The Formula Behind Your Hospital’s Future: Fading or Rocket Fuel? 22:39

2M ago22:39

22:39

Send us a Message In this episode, Sue Tetzlaff discusses the challenges and strategies for leadership in healthcare organizations, emphasizing the importance of moving beyond the status quo to foster growth and community impact. She introduces two contrasting formulas for organizational success: the fading formula, which leads to deterioration, an…

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“Primary Anterior Cruciate Ligament Injury: Extrinsic and Intrinsic Risk Factors” 39:54

2M ago39:54

39:54

Host Mikalyn DeFoor, MD Guest interviewee Nicholas A. Apseloff, MD, discussing his review article, “Primary Anterior Cruciate Ligament Injury: Extrinsic and Intrinsic Risk Factors” from the July 1, 2025 issue Article summarized from the July 1, 2025 issue Review article ““FATAL Graft”: A Diagnostic Algorithm for the Workup of Anterior Cruciate Liga…

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Hiring Smart in Healthcare: Lessons from 20 Years in Executive Search 22:18

2M ago22:18

22:18

In this episode of the Chief Healthcare Officer, Dr. Fatih Mehmet Gül sits down with Olga Kozlova—executive headhunter and leadership advisor with 20+ years of global experience in healthcare, life sciences, and innovation. Together, they unpack the evolving landscape of healthcare leadership, from shifting board expectations to the rising trend of…

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Culture Bytes: Crisis-Proofing Culture Through Trusted Leadership 20:06

3M ago20:06

20:06

Send us a Message In this episode, Sue Tetzlaff discusses the importance of trust in senior leadership, particularly in the healthcare sector. She outlines two main categories of trust-building activities: everyday actions and responses during challenging times. She provides real life examples and practical takeaways for leaders related to strength…

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Oral Testosterone Explained: Dr. Petar Bajic on KYZATREX® 31:35

2M ago31:35

31:35

Confused about testosterone therapy? You’re not alone. In this episode, Dr. Petar Bajic breaks down everything patients need to know about KYZATREX®, the first FDA-approved oral testosterone therapy of its kind. Tune in as Dr. Bajic explains how KYZATREX works, who it’s right for, and how it compares to other forms of TRT. 🎧 What You’ll Learn: Why …

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Culture Bytes: Doing It Well. Doing It Often. How Real Change Happens 20:04

3M ago20:04

20:04

Send us a Message In this episode of Culture Change, Sue Tetzlaff emphasizes that efforts to elevate both competency and consistency are crucial for effective culture change and improvement. Competency relates to the quality and standards of practice, while consistency pertains to the frequency and application of those practices. The conversation e…

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From Vision to Reality: The Honey Pot’s Path to Expansion 33:25

3M ago33:25

33:25

In this episode, join Michelle Lapino, Chief Operating Officer, The Honey Pot and Meagan Cimino, Senior Director of Business Development, DHL Supply Chain, as they discuss The Honey Pot’s rapid growth and the impact on the supply chain.By DHL Supply Chain

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Culture Bytes: Lead a Movement. Leave a Legacy. 13:10

3M ago13:10

13:10

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff discusses the importance of initiating movements within healthcare organizations to create lasting and impactful change. She emphasizes that true revolutions require more than incremental improvements; they demand a collective effort around a shared purpose. Tetzlaff shares insigh…

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The Experience Initiative: Part 4 – A New Path Forward (Ben Davis, CEO) 28:06

3M ago28:06

28:06

Send us a Message In this fourth of a series of planned quarterly episodes on Culture Change RX, host Sue engages with Ben Davis, President and CEO of Glencoe Regional Health, to discuss the ongoing transformational initiatives within his rural healthcare organization. As they mark the completion of the first year of Glencoe’s “Experience Initiativ…

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“Presidential Address—Moving Forward” 47:12

3M ago47:12

47:12

Host Mikalyn DeFoor, MD Guest interviewee Annunziato Amendola, MD, FAAOS, AAOS President 2025-2026, discussing his presidential address, “Moving Forward” from the June 15, 2025 issue Article summarized from the June 1, 2025 issue Research article “Physician-Led Orthopaedic Hospitals Outperform Nonphysician-Led Orthopaedic Hospitals: An Analysis of …

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Culture Bytes: The Cultural Bottom Line: Is Your Organization in the Red? 15:24

4M ago15:24

15:24

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff explores the concept of being 'in the red' culturally within healthcare organizations, drawing parallels to financial health. She discusses key indicators of cultural health, the impact of employee disengagement, and the necessary components of a cultural turnaround. Emphasizing t…

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Culture Bytes: Lessons from Organizations That Get Culture Right 15:45

4M ago15:45

15:45

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff explores the long-term nature of culture change within organizations, particularly in healthcare. Using analogies of soup and dye in water, she goes on to emphasize the importance of commitment, competency, and consistency in fostering a positive culture. Tetzlaff outlines four ke…

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What Does It Takes to Be a Physician Entrepreneur? Dr. Arlen Meyers Explains 38:06

4M ago38:06

38:06

In this episode of the Chief Healthcare Officer Podcast, Dr. Fatih Mehmet Gul speaks with Dr. Arlen Meyers, Co-founding President and CEO of the Society of Physician Entrepreneurs (SoPE), about the evolving role of physicians in driving healthcare innovation. Dr. Meyers shares his personal journey from academic head and neck surgeon to medical entr…

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Returns Redefined: DHL’s Acquisition Update and the Future of Returns 33:37

4M ago33:37

33:37

In this episode, join Thomas Borders, Vice President, Operations, DHL Supply Chain and Drew Taranto, Vice President, Product Management, eCommerce & Returns, DHL Supply Chain, as they discuss the recent acquisition of a reverse logistics leader, a future-forward strategy and customer returns experiences.…

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Culture Bytes: Avoiding Stagnation and Recklessness: Strategy Execution That Works 16:50

4M ago16:50

16:50

Send us a Message In this episode of Culture Change RX, Sue Tetzlaff explores the critical relationship between culture and strategy execution in healthcare organizations. She introduces a strategy execution matrix that categorizes organizations based on their planning and execution capabilities. The discussion emphasizes the importance of aligning…

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Penile Implants: What to Expect from Surgery to Satisfaction — Expert Q&A and Patient Perspective 20:42

4M ago20:42

20:42

In this episode of For the Good of Man Podcast, we’re diving deep into one of the most effective long-term solutions for Erectile Dysfunction: penile implants. First, we’re joined by Dr. Gregory Amend, a board-certified urologist, who answers the most common questions men have about penile implant surgery. From candidacy and recovery to functionali…

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“Examining the Outliers: Characteristics of the Most and Least Diverse Programs in Orthopaedics” 51:16

4M ago51:16

51:16

Host Mikalyn DeFoor, MD Guest interviewee Gabriella E. Ode, MD, FAAOS, FAOA, discussing her research article, “Examining the Outliers: Characteristics of the Most and Least Diverse Programs in Orthopaedics” from the May 15, 2025 issue Article summarized from the May 1, 2025 issue Research article “Geographic Location Markedly Affects Academic Produ…

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Culture Bytes: How Overwhelm Undermines Leadership – and the Way Out 16:57

4M ago16:57

16:57

Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of effective leadership in healthcare organizations. She emphasizes the need for leaders to focus on proactive leadership activities. By categorizing their time into three buckets—whirlwind, management, and leadership—leaders can better allocate their…

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Culture Bytes: The Key to Progress? Stop Starting Over. 22:02

5M ago22:02

22:02

Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the importance of cycles in healthcare organizations, emphasizing the need for a structured framework and execution systems to achieve long-term improvement and transformation. She highlights how continuous systems and cycles can lead to sustained growth and better …

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Employee Engagement: Start with Listening, End with Impact (Christin Tenbusch) 30:10

5M ago30:10

30:10

Send us a Message Culture Change RX host Sue Tetzlaff converses with guest Christen Tenbusch of Covenant Healthcare about employee engagement examples and impact. They discuss the evolution of employee experience and patient experience, the empowerment of staff through focus groups, and the significance of creating a safe space for dialogue. Christ…

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Accelerating Excellence: How Toyota and DHL Drive Customer Satisfaction 30:52

5M ago30:52

30:52

In this episode, join Tim Ernest, Senior Manager, Customer Parts, Toyota and Matt Ver Meer, Vice President, Operations, DHL Supply Chain as they discuss a customer-centric approach, insights into after-hours delivery, white glove service and our Carrier of the Year award.By DHL Supply Chain

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“Instagram Engagement Helps Increase Residency Applicant Interest in Orthopaedic Surgery” 42:08

4M ago42:08

42:08

Host Katherine Mallett, MD Guest interviewee Mary K. Mulcahey, MD, FAAOS, discussing her research article, “Instagram Engagement Helps Increase Residency Applicant Interest in Orthopaedic Surgery” from the April 15, 2025 issue Article summarized from the April 1, 2025 issue Research article “Characterizing the Rotational Profile of the Distal Femur…

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Culture Bytes: Change Management That Works: 3 Practical Moves 23:35

5M ago23:35

23:35

Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the complexities of leading change within healthcare organizations. She emphasizes the importance of understanding resistance, effective communication, and the need for a structured approach to change management. Sue shares practical tactics for leaders to implement…

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Why Small Teams Spark Big Innovation: Antonio Vidal-Puig on Scientific Breakthroughs 42:42

5M ago42:42

42:42

In this captivating episode of the Chief Healthcare Officer Podcast, Dr. Fatih Mehmet Gul sits down with world-renowned metabolism and obesity expert Professor Antonio Vidal-Puig of the University of Cambridge. With a career bridging clinical medicine, groundbreaking metabolic research, and strategic leadership, Antonio shares deeply human insights…

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What Crisis Taught Us: Innovation, Engagement, and Grit (Jessica Nuutinen) 28:07

5M ago28:07

28:07

Send us a Message In this episode of Culture Change RX, Sue and Jess Nuutinen discuss the impact of crises on healthcare innovation, particularly during the COVID-19 pandemic. Jess shares her experiences as a nurse and leader, highlighting the importance of adaptability, teamwork, and community support in navigating challenges. They explore how par…

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Can You Treat Low T Without Losing Fertility? What Every Man Should Know 23:29

5M ago23:29

23:29

In this episode of For the Good of Man Podcast, we’re breaking down one of the most overlooked topics in men’s health: how testosterone replacement therapy (TRT) can affect your ability to have children—and what you can do about it. Joining us is Dr. Kian Asanad, a board-certified urologist, to help unpack the complex relationship between Low Testo…

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Culture Bytes: The Missing Link to Healthcare Excellence: Behavior Change 23:13

5M ago23:13

23:13

Send us a Message In this solo episode of Culture Change RX, Sue Tetzlaff discusses the critical role of behaviors in workplace culture, particularly within healthcare organizations. She shares insights from her experiences facilitating discussions on creating a 'utopia' in healthcare, emphasizing that behavior change is essential yet challenging. …

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Maximize Leadership Training: Tactics You Probably Overlooked (Julie Coneset) 23:13

6M ago23:13

23:13

Send us a Message In this episode of Culture Change RX, Sue and Julie Coneset discuss effective strategies for ongoing leadership development in healthcare organizations. Julie shares her extensive experience in creating impactful training programs, emphasizing the importance of mandatory attendance, setting clear expectations, and fostering engage…

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Everything You Need to Know About ICI for ED: Expert Q&A with Dr. Paul Chung 22:07

6M ago22:07

22:07

In episode 12 of For the Good of Man Podcast, we’re tackling one of the most effective but often misunderstood treatments for Erectile Dysfunction (ED)—Intracavernosal Injections (ICI). Joining us is Dr. Paul Chung, a board-certified urologist and expert in men’s sexual health, to answer all your questions about ICI. Dr. Chung breaks down how ICI w…

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Culture Bytes: From 'Too Big' to 'Game-Changing': Rethinking Goal-Setting 15:43

6M ago15:43

15:43

Send us a Message In this episode of Culture Change RX, I discuss the concept of high reliability in healthcare, emphasizing the importance of setting ambitious goals. The conversation delves into the challenges of goal setting, the significance of a growth mindset, and the systems necessary for fostering high reliability organizations. I highlight…

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Delivering Value for Toshiba: An Inside Look at a Decade of Partnership  30:40

6M ago30:40

30:40

In this episode, join Steven Tungate, Vice President & General Manager, Supply Chain Management, Service and Innovation, Toshiba and George Kanupka, Vice President, LLP Services at DHL Supply Chain, as they discuss the decade long partnership between Toshiba and DHL, emerging technologies and how DSC provides value through transportation.…

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A Leadership Event That Changed Everything (Tami Chambers) 30:38

6M ago30:38

30:38

Send us a Message In this episode, Sue and Tami Chambers discuss the transformative journey of leadership development at Grant Regional Health Center. Tami shares her experiences as a first time senior leader and the impact of the two-day leadership immersion program facilitated by Capstone Leadership Solutions. They explore the importance of struc…

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"Surgeon Age, Years in Practice, and Location of Training Are Associated With Patient Satisfaction" 35:45

6M ago35:45

35:45

Host Katherine Mallett, MD Guest interviewees Laura Y, Lu, MD, and Antonia F. Chen, MD, MBA, FAAOS, discussing their training room article, “Surgeon Age, Years in Practice, and Location of Training Are Associated With Patient Satisfaction” from the March 15, 2025 issue Articles summarized from the March 1, 2025 issue Research article “Intraoperativ…