Customer Support QA and Training: I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience.
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Jen Weaver Podcasts
Welcome to My Spoonie Sisters! If you're wondering what a "Spoonie" is, it’s a term lovingly embraced by those living with chronic illnesses, based on the Spoon Theory. It’s all about managing our limited energy (or “spoons”) while navigating life’s challenges. Each week, join us to hear from your "Spoonie Sisters" host, co-hosts, and our inspiring special guests as we share real-life stories, tips, and encouragement. Whether you're here to learn, connect, or feel less alone, you’ll find a s ...
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Welcome to Our Skin, a Personal Discovery Podcast. Each week, host Holly Frey showcases a personal story from someone who lives–and thrives!--while managing psoriasis. Being diagnosed with a chronic skin condition can throw anyone off track, but Our Skin guests have a message of hope: a diagnosis can be an opportunity to discover new things about ourselves, our grit, and our power. In addition to these tales of hope, Frey and her guests plunge into the jaw-dropping, bizarre, and occasionally ...
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The weekly podcast of Women at IBC’s Bible Study
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The Curious Builder is a podcast that gives a voice to Minnesota building industry professionals, providing them a platform to tell their stories about starting and growing their businesses, highlighting challenges and wins, and revealing insights listeners may apply to their own businesses and experiences.
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Move It or Lose It is a podcast about all things that Move the Mind, Body, Spirit and Soul. Your Host, Kathy Chester is an MS Warrior, Certified Personal and MS Fitness Trainer, Prenatal and Group Fitness Trainer. Having MS and Rheumatoid Arthritis and Epilepsy, Kathy brings insight and an inside view to how important MOVEMENT is to the Autoimmune community. We have fun guests and cover things that maybe others don't want to talk about regarding Multiple Sclerosis and other Autoimmune Diseases.
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The Digital Agency Show | Helping Agency Owners Transform Their Business Mindset to Increase Prices, Work Less, and Grow Profits
UGURUS Hosted by Brent Weaver
Helping digital agency owners transform their business mindset so they can increase prices, work less, and grow profits. A weekly podcast where host Brent Weaver chats with today's most successful entrepreneurs running digital agency businesses in the web design, web development, and digital marketing industry. Brent also chats with high-profile entrepreneurs and other smart people that can help listeners grow their digital agency. Each interview deep dives into the emotional details of goin ...
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From Boring to Brilliant: Raising Energy on Virtual Calls | Episode 21
46:14
46:14
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46:14This podcast is sponsored by Supportman which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. Ever leave a virtual meeting wondering why it felt flat, even though the content was solid? In this episode, I’m joined by Anders Boulanger, founder and CEO of Engagify and author of Engage First (coming Oc…
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Better: Better than the Angels | Jen Weaver | September 23, 2025
31:28
31:28
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31:28By Irving Bible Church
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Turning Diagnosis Into Mission: The Birth of Lori Health
30:35
30:35
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30:35Ever Googled your symptoms only to fall down a rabbit hole of doom and gloom? You're not alone. When Asmaa was diagnosed with multiple sclerosis in 2022, she desperately searched for someone who could tell her life wasn't over—someone who looked like her, talked like her, had a career, was getting married, but was 10 years ahead in their journey wh…
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#133 | Todd Milburn | Edina Chief of Police | Break-Ins & Builder Blunders: Straight Talk with Edina’s Police Chief Todd Milburn
1:12:31
1:12:31
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1:12:31In this out-of-the-box episode of The Curious Builder Podcast, Mark sits down with Chief Todd Milburn of Edina to talk jobsite theft, neighborhood safety, and what builders and homeowners should really be thinking about when it comes to security. They dive into public safety tech (like license plate readers), the rise of crime-of-opportunity, and h…
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Drive, Defy, and Define: Ivy Smith on Psoriasis, Stunt Work, and Self-Acceptance
29:58
29:58
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29:58Model, actress, and stunt driver Ivy Smith first noticed psoriasis after the birth of her second child, but it took years, another pregnancy, and mounting pain before she finally got a diagnosis. In this episode, she opens up about battling stigma on set, the slow journey to show her skin with pride, and how adrenaline-fueled stunt driving became a…
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Q & A | Losers are Winners Part 8: From Massive Debt to Entrepreneurial Wisdom with Paul Krumrich
32:47
32:47
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32:47In this Q&A episode of The Curious Builder Podcast, Mark Williams sits down with Paul Krumrich for a super honest chat about the rollercoaster of being an entrepreneur. Paul opens up about his own big mistakes, like taking on risky debt and being maybe a little too honest with his team during rough times. They both talk about why willpower matters …
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Have you ever left your rheumatologist's office feeling like they were speaking an entirely different language? You're not alone. Medical terminology can be overwhelming, especially when you're newly diagnosed with rheumatoid arthritis and trying to make sense of your new reality. This episode brings together a remarkable panel of experts who offer…
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#132 | Martin Davies O'Connor | Mill City Restoration | Punk Rock, Paint, & Pivot Tables: Meet Construction’s True Renaissance Man
1:18:44
1:18:44
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1:18:44In this episode of The Curious Builder Podcast, Mark Williams sits down with Martin Davies O'Connor from Mill City Restoration for a lively chat about Martin's fascinating career path—from punk rock and Excel training to importing tequila from Mexico and ultimately running a successful commercial painting business in Minnesota. They dive into the r…
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Move It or Lose It | Episode 137 Part 2 | Dr. Joshua Katz: Helping disrupt ideas about MS treatment
57:46
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57:46Move It or Lose It | Episode 137 Part 2 | Dr. Joshua Katz: Helping disrupt ideas about MS treatment Part 2 of a great conversation with neurologist, Dr. Joshua Katz about the MS treatments available and the breakthroughs being made. Dr. Joshua Katz graduated from Tufts University School of Medicine in 1992. He is the director of The Elliot Lewis Ce…
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Your Recovery Plate Matters More Than You Think
31:27
31:27
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31:27Nutrition might be the most overlooked aspect of surgical recovery, yet it fundamentally shapes how quickly and completely our bodies heal. In this deeply practical conversation, the Spoonie Sisters welcome holistic nutritionist Jacqueline Lovett to explore the powerful connection between what we eat and how we recover. We dive into why protein bec…
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Q & A | Losers are Winners Part 7: How Admitting Failure Built a Million-Dollar Business with Mike Weaver
30:12
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30:12In this Q&A episode, Mark sits down with his friend Mike Weaver for a really honest chat about learning from mistakes—both at work and in life. Mike opens up about a big blunder early in his career that taught him why being upfront with clients matters so much, and he also shares his incredible journey losing 170 pounds (seriously impressive!). It’…
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Better: Introduction | Camille Holland | September 16, 2025
35:39
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35:39By Irving Bible Church
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Conquer QA Overwhelm with Stacy’s Fearless Ten-Ticket Method | Episode 20
31:47
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31:47This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time. “Consistent quality review, I think, is better than no quality review.” That’s the principle that guided Stacy Justino, Product Support Manager at PetDesk, when she launched a brand-new QA program for vete…
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What happens when a medical professional becomes the patient? Melissa Marquis—a nurse with over 25 years of experience in emergency preparedness—shares her remarkable journey from healthcare provider to autoimmune patient after being diagnosed with limited cutaneous systemic sclerosis following a frustrating 10-year search for answers. Drawing from…
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#131 | Jen Veralle and Sara Whicher | AIA Homes by Architects Tour | From Rejection to Revolution: The Tour That Changed Minnesota’s Home Scene Forever
1:03:33
1:03:33
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1:03:33In this episode of The Curious Builder Podcast, host Mark Williams chats with Jen Veralle and Sarah Whicher about the behind-the-scenes journey of launching the AIA Minnesota Homes by Architects tour, now celebrating its 18th year. They dive into how the tour started, what makes it unique, the challenges and successes they've experienced along the …
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Stones: Your Purpose Comes From the Church's Position | Sissy Mathew | August 15, 2025
35:26
35:26
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35:26By Irving Bible Church
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Behind the Mask: Raw Conversations When the Spoons Run Out
48:45
48:45
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48:45What does chronic illness really look like when no one's watching? When the "I'm fine" mask slips away? The Spoonie Sisters gather for an unfiltered, emotional conversation about the reality behind the façade. This episode dives deep into what happens when medication stops working, when anger takes over, and when your body betrays you despite doing…
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Clap Backs and Thick Skin: Victoria Voos on Psoriasis, Self-Advocacy, and Science
35:07
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35:07Victoria Voos was in college when her psoriasis “went full rampage,” setting off a cascade of diagnoses—from psoriatic arthritis to insulin resistance—that could have been overwhelming. Instead, she built online communities, mastered the art of the clap back, and became a fierce advocate for herself and others. In this episode, she shares how clini…
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Q & A | From Sweeping Floors to Six Figures: How Young People Are Crushing It in the Trades
24:31
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24:31In this Q&A episode of The Curious Builder, Mark Williams talks about why we need more young people in the trades and how social media is actually making these careers look cool again. He shares why trade jobs are a great option—think good money, clear paths to grow, and that awesome feeling of building something real. Plus, he offers some down-to-…
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Move It or Lose It | Episode 137 Part 1 | Dr. Joshua Katz: Helping disrupt ideas about MS treatment
33:43
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33:43Move It or Lose It | Episode 137 Part 1 | Dr. Joshua Katz: Helping disrupt ideas about MS treatment. Part 1 of a great conversation with neurologist, Dr. Joshua Katz about the MS treatments available and the breakthroughs being made. Dr. Joshua Katz graduated from Tufts University School of Medicine in 1992. He is the director of The Elliot Lewis C…
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Have you ever been told that celery juice could cure your autoimmune disease? Or perhaps someone suggested that your joints aren't actually inflamed—they're just dehydrated? Welcome to the world of unsolicited health advice that every person with a chronic illness knows all too well. In this candid and often hilarious conversation, four women (Alis…
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#130 | Michelle VanVolkinburg | Baldwin General | Concrete, Culture, & Cosmetics: Michelle's Unlikely Path to Construction
1:03:46
1:03:46
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1:03:46What do Nordstrom cosmetics and concrete pours have in common? Turns out, a lot. In this heart-filled episode, Mark sits down with Michelle VanVolkinburg—Baldwin General’s head of marketing and HR—to talk about company growth, the power of people-first leadership, and how Baldwin scaled from a pickup truck in Oregon to multi-family towers in Washin…
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What happens when chronic pain intersects with mental health? Our panel of chronic illness warriors tackles this question head-on, revealing the emotional landscape behind physical suffering and the mindset shifts that transformed their journeys. Meet Steve, living with rare and painful arachnoiditis, who found renewed purpose as an advocate after …
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Q & A | Losers Are Winners Part 6: The Cost of Hiring the Wrong Person with Adam Copenhaver
22:16
22:16
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22:16Hiring mistakes, financial setbacks, and communication misfires—yep, Adam’s got the receipts. In this candid conversation. Mark talks with Adam Copenhaver of CopeGrand Homes about hiring wins, hiring woes, and what happens when your culture isn’t strong enough to catch a bad fit. From cultural index tests to writing painful checks, Adam opens up ab…
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Prevention-First QA to Rocket Your Team to 97-Plus-Percent CSAT | Episode 19
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31:08If your QA process is just a checklist, you are wasting time, money, and customer trust. Today, I’m talking with Chloé Koers-Bourrat, Process and Productivity Manager, Support Operations at Smartly, who built a prevention-first QA program that turned a fast-growing ad tech team into a 97 percent-plus CSAT powerhouse. Chloé’s approach is simple but …
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Chronic illness transforms not just our bodies, but our entire emotional landscape. What happens when persistent physical pain collides with mental health? How do we find joy when our bodies seem determined to hold us back? "Mind Over Misery" brings together a diverse panel of chronic illness warriors who open up about the rarely discussed emotiona…
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#129 | Jonathan Blaseg | Pebl Design | From Plants to Purpose: Landscape Design with Jonathan Blaseg
1:03:25
1:03:25
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1:03:25What does it mean to design a yard that’s not just pretty—but purposeful? Mark sits down with Jonathan Blaseg of PEBL Design to dig into the wild (and often overlooked) world of landscape architecture. From plant psychology and drainage drama to why “just put a tree there” won’t cut it—this episode uncovers how smart outdoor design shapes how we li…
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Have you ever considered that your chronic illness might have given you superpowers? Not the kind that let you leap tall buildings, but the real-life abilities that make you uniquely resilient, intuitive, and resourceful. In this heartfelt conversation, we explore the unexpected strengths that emerge when living with conditions like rheumatoid arth…
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Brave Skin: Lianne Hunter on Psoriasis, Parenting, and Finding Her Voice
36:29
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36:29Diagnosed with psoriasis at age five, Lianne Hunter grew up learning to explain, defend, and sometimes hide her skin. Today, she’s built an online community, FixMyPsoriasis, and co-leads the Get Your Skin Out campaign, turning personal vulnerability into collective strength. Lianne opens up about raising her son with honesty and empathy, navigating…
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Q & A | Culture, Failure, and Finding Your Why: The Top Quotes That Transformed My Business
21:15
21:15
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21:15In this episode, Mark gets real about the ups and downs of running a business, parenting, and life in general. He shares some of his go-to quotes, talks about why having a solid company culture matters way more than any fancy strategy, and opens up about learning from failure (and why you shouldn’t stress about being perfect). It's an insightful an…
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Move It or Lose It | Episode 136 | Rock Tape: The many uses!
43:54
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43:54Move It or Lose It | Episode 136 | Rock Tape: The many uses! A conversation with Rock Tape co-founder, Dr. Steven Capobianco. Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about Rock Tape? 💻 Website: https://rocktape.com 📸 Instagram: https://www.instagram.com/rocktape/ 🎞 YouTu…
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The Lupus Dietitian: Transforming Autoimmune Health
42:40
42:40
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42:40What if you could transform your autoimmune health through nutrition and lifestyle changes? That's precisely what Tanya Freirich, The Lupus Dietitian, has done for herself and thousands of clients over her 15-year career. This illuminating conversation takes you deep into the intersection of nutrition and autoimmune disease management with someone …
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#128 | Aaron Tudisco | Ridge Design and Build | Lessons in Joy, Resilience, & Risk
1:03:49
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1:03:49On this episode of The Curious Builder Podcast, Mark Williams sits down with Aaron Tudisco of Ridge Design and Build to discuss how Aaron and his family create stunning spec homes in Sonoma, California. Aaron shares insights on their unique approach to creating standout, experience-driven homes and what it’s like juggling the fun—and challenges—of …
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Have you ever been casually told about a serious medical diagnosis you didn't even know you had? That jarring experience is just one of the many challenges we explore in this heartfelt conversation about navigating life after receiving a chronic illness diagnosis. We kick off by catching up on our summer experiences and current health challenges – …
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Q & A | Quotes to Lead By: Building Better Businesses and Lives, One Insight at a Time
25:39
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25:39In this episode, Mark Williams gets real about his go-to quotes and how they’ve helped him run a better business (and just live better, too). He talks about tackling problems together, not letting perfection trip you up, and why jumping in and taking action really matters. With plenty of relatable stories, Mark offers friendly advice for building b…
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Stop Hoarding QA: How to Use Feedback to Fuel Support Team Growth | Episode 18
28:48
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28:48"I'm not here to catch your mistakes, I'm trying to get customers to stop yelling at you." - Amanda Drws That’s how Amanda Drws thinks about QA, and it’s a big reason her teams trust the process instead of fearing it. In this episode, we dig into how Amanda built a QA approach that actually makes life easier for agents and more valuable for the who…
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Patient Voices: When Champions Lead the Way
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33:08For those living with rheumatic diseases, finding your voice can be as powerful as finding the right treatment. In this candid roundtable conversation, six extraordinary patient advocates—Chelsea, Stasha, Nya, Tanya, Jen, and Cheryl—pull back the curtain on their journeys from diagnosis to becoming Rheum Champions with the Rheumatology Research Fou…
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#127 | Chris Montana | Du Nord Social Spirits | Burnout, Barrooms, & Breaking Barriers: Chris Montana’s Path to Disrupting an Industry
1:06:35
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1:06:35In this episode of The Curious Builder, Mark Williams chats with Chris Montana from Du Nord Social Spirits about his journey from being a lawyer to running Minnesota’s first micro-distillery. Chris opens up about the importance of work-life balance (especially after having two strokes!), why building a business with community and purpose matters, a…
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Confidence Is the Cure: Allison Sowle on Psoriasis, Representation, and Showing Up Anyway
36:36
36:36
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36:36When Allison Sowle showed up to a model casting with oozing eczema and no makeup, she didn’t expect to be chosen out of 30,000 people. But her message was clear: “I’m proud to be myself.” In this episode, Allison talks about claiming space in the modeling world, surviving without insurance, and the beauty of showing up as you are. Plus, we look bac…
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Q & A | Losers Are Winners Part 5: How a Million Dollar Home Almost Ruined Me & What I Learned From It
19:17
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19:17In this Q&A, Mark gets candid about a major setback during the 2008 recession, sharing how a failed spec home taught him some hard life and business lessons. Thanks to some wise words from his dad, he learned not to fear failure and how bouncing back can set you up for even bigger wins down the road. It’s a real and relatable listen for anyone deal…
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Move It or Lose | Episode 103 Replay | Down and Dirty Truth About Living With MS
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46:36Move It or Lose | Episode 103 Replay | Down and Dirty Truth About Living With MS In this deeply personal and candid episode of the Move It or Lose It podcast, I, along with my guests Julie Stamm and Dawn Morgan, dive into the emotional rollercoaster that comes with living with Multiple Sclerosis. We share our raw and real experiences, discussing ho…
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Imagine the moment: sitting in a doctor's office, hearing those words for the first time – "You have a chronic illness." What follows isn't just medical treatment, but an emotional journey through fear, confusion, and eventually, finding your way forward. We've been in that exact seat, and in this heartfelt season opener, my Spoonie Sisters and I s…
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#126 | Emerson Bredin | Bredin Brothers | Inside the Wild Growth of Bredin Brothers: How 2 Brothers Changed the Canadian Cottage Game
1:07:59
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1:07:59In this episode of The Curious Builder, Mark Williams chats with Emerson Bredin of Bredin Brothers, based in Muskoka, Ontario. Emerson shares how he and his brother broke into the construction business without any family background, taking the company from a carpentry crew to a 20-person operation specializing in luxury cottages and boathouses. The…
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Q & A | Losers Are Winners Part 4: Boundaries, Burnout, & Big Decisions with Nathan Marsala
30:48
30:48
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30:48Ever bitten off more than you could build? Nathan Marsala has. In this candid convo, Mark and Nathan unpack the cost of chasing the wrong projects, the lessons hidden in late-night site visits, and how Nathan’s dashboard (and daughter) helped him recalibrate. It’s one of those real, raw chats that hits hard—especially if you’re building a business …
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How to Use AI to Audit, Scale, and Train Your Team With Confidence | Episode 17
37:49
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37:49AI isn't something you turn on like flipping a switch. Chances are, your team is already using it. That chatbot pilot you ran and the sentiment analysis humming along in your stack, those are AI at work. The challenge isn't adoption, it's making it work for you instead of against you. This week, I’m joined by Jen McCorkle, a data-driven leader with…
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#125 | Sara Whicher and Marcy Townsend | Chisel Architecture | “Pattern of Life” Design, Wooly Mittens & the Heart Behind Chisel Architecture
1:13:06
1:13:06
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1:13:06When you combine Midwest warmth, architectural soul, and a passion for people—you get Chisel Architecture. In this episode, Mark sits down with Sara “Wooly Mittens” Whicher and Marcy Townsend to talk about their client-first design philosophy, their origin story, and what it means to design for a client’s real life—not just their Pinterest board. P…
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What Psoriasis Taught Me: Jess Tran on Slowing Down, Speaking Up, and Feeling Seen
33:09
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33:09Jess Tran was 24, thriving in her career, and training as a powerlifter when a mysterious rash changed everything. It turned out to be guttate psoriasis—and it forced her to rethink everything from ambition to self-image. In this episode, Jess shares how she learned to listen to her body, why visibility can be both empowering and exhausting, and wh…
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Q & A | Losers Are Winners Part 3: Finding Success Through Setbacks with Caleb MacDonald
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25:31Lets turn some big loses into some big wins. In this Losers Are Winners episode, Mark and Caleb MacDonald swap stories about their early business blunders—from failed snowboard sales to endless house cleaning gigs—and how those moments shaped them into better builders. Caleb gets real about learning from those flops, staying patient, and why having…
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Move It or Lose It | Episode 135 | Jen Weaver from My Spoonie Sisters | A deep dive into community with chronic illness
45:29
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45:29Move It or Lose It | Episode 135 | Jen Weaver from My Spoonie Sisters | A deep dive into community with chronic illness Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about My Spoonie Sisters? 💻 Website: https://myspooniesisters.com 🔈 Podcast: https://myspooniesisters.com/podca…
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#124 | Kevin and Abbie Arnold | KA Builders | What Most Builders Get Wrong About Pre-Construction (And How KA Builders Nailed It)
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59:50In this episode of The Curious Builder, Kevin and Abbie Arnold of KA Builders share their journey as a husband-and-wife team building their business in Ohio. They chat with host Mark Williams about their start in the industry, how their different backgrounds and skillsets complement each other, lessons learned from industry events, and their plans …
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