I deliver bite-sized episodes every two weeks that each dive into a single solution, showcasing the tech stacks and workflows top support pros use to tackle challenges and optimize their customer and team experience. Sign up to get access to our full downloadable library of support playbooks and templates!
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Welcome to Our Skin, a Personal Discovery Podcast. Each week, host Holly Frey showcases a personal story from someone who lives–and thrives!--while managing psoriasis. Being diagnosed with a chronic skin condition can throw anyone off track, but Our Skin guests have a message of hope: a diagnosis can be an opportunity to discover new things about ourselves, our grit, and our power. In addition to these tales of hope, Frey and her guests plunge into the jaw-dropping, bizarre, and occasionally ...
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The Digital Agency Show | Helping Agency Owners Transform Their Business Mindset to Increase Prices, Work Less, and Grow Profits
UGURUS Hosted by Brent Weaver
Helping digital agency owners transform their business mindset so they can increase prices, work less, and grow profits. A weekly podcast where host Brent Weaver chats with today's most successful entrepreneurs running digital agency businesses in the web design, web development, and digital marketing industry. Brent also chats with high-profile entrepreneurs and other smart people that can help listeners grow their digital agency. Each interview deep dives into the emotional details of goin ...
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The weekly podcast of Women at IBC’s Bible Study
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Her Health, Her Way – A Podcast for Women Who Want to Take Charge of Their Wellness Jen Kruba-Couch, a dōTERRA essential oils expert with a deep passion for holistic health, brings you Her Health, Her Way—your go-to podcast for all things female wellness. But this isn’t just about essential oils—Jen lives and breathes the lifestyle she shares, offering expert insights on natural health, nutrition, self-care, and more. With a lineup of knowledgeable guests and real-world advice, Her Health, H ...
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Join Felicia Lo, founder of SweetGeorgia Yarns, as she explores the sweet spot between craft, creativity, and colour together with some of the most inspiring knitters, spinners, designers, shop owners, and makers in this handmade community.
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The Expecting Aerialist at the intersection of the aerial athlete’s lifestyle and motherhood. I share the stories of women from all over the world about their prenatal and postpartum journeys touching on topics such as pelvic floor dysfunction, diastasis recti & C-section recovery and postpartum mental health. Some guests are everyday women turned badass hobbyists and others are professionals currently performing for Cirque du Soleil. I ask the key questions - How did they get back to what t ...
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From Lead to Head of Support: A Blueprint for Your First Three Projects
45:19
45:19
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45:19What actually changes when you become head of support? In this episode, Jen sits down with Idit Matas—a global support leader with experience at Datadog and Firebolt—to unpack the first 90 days of head-of life. From auditing global coverage and designing on-call rotations, to redefining escalation paths and collaborating cross-functionally, Idit of…
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Inside doTERRA’s Vision: Kirk Jowers on Direct Sales, Wellness Trends, and Leading with Integrity
1:09:12
1:09:12
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1:09:12Send us a text What does it take to lead one of the most trusted wellness brands in the world? In this powerful episode, Jen Kruba-Couch sits down with Kirk Jowers, CEO of doTERRA, Harvard Law graduate, political strategist, and entrepreneur — for a candid conversation about leadership, longevity, and the future of natural health. –––––––––––––––––…
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A smooth birth story and nanny sharing with Esther Su
28:48
28:48
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28:48FINALLY, it’s a non-eventful and smooth birth story! Esther Su, you’re the hope we need! She recalls her whole process and we get into how they sussed out a nanny before she went back to full time work. Intermediate Aerial Dance Intensive with Sweet Retreats June 21-28 Register Subscribe to the Blog by Wrap Your Head Around Silks Roll It Out Regist…
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Why Mother’s Day is so Exhausting - Weekly Roundup
35:45
35:45
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35:45Mother’s Day is a day for family, but not necessarily for us mom’s to do exactly what we want. Plus some surprises… Get the Greener Grass Newsletter HERE Part of the Digitent Podcast Network IG: @grandrevecreative See omnystudio.com/listener for privacy information.By Digitent Podcasts
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It’s the ultimate goal and the reason entrepreneurs invest so much time and money. Noah & Kerry contemplate the marriage of your money working for you and the specific type of work they want to spend their time doing. Find Amanda at Grounded in Flight Find Noah @noahdach Find Kerry at Wrap Your Head Around Silks See omnystudio.com/listener for priv…
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S5 E6: The Evolution of Knitty & Community with Amy Sadler
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54:07
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54:07Send us a text In this episode of The SweetGeorgia Show, Felicia Lo chats with Amy Sadler, editor of Knitty.com, the longest-running free knitting magazine online. They talk about how Knitty got started, Amy’s path through the knitting world, and how both the magazine and the community have evolved over the years. Together, they explore the changin…
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The body that I used to have with Tamara Weaver
51:30
51:30
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51:30She’s a physical therapist and mama of two. Tamara experienced lower back pain due to hypermobility and found that pelvic floor PT was the golden ticket to managing that pain. Her mobility decreased postpartum because of all of her hard work in stabilization. We dive into how she used to identified as a flexible aerialist and how hard it was to acc…
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Every athlete and entrepreneur need both of the above but do they take it and how do they get back at it when it comes time? Find Amanda at Grounded in Flight Find Noah @noahdach Find Kerry at Wrap Your Head Around Silks See omnystudio.com/listener for privacy information.By Digitent Podcasts
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Reverse Fine Lines, Acne Scars, and Skin Damage Without Fillers
1:01:46
1:01:46
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1:01:46Send us a text Are you looking for natural ways to rejuvenate your skin without Botox or fillers? In this episode, Jen sits down with her medical esthetician, Jenn Diller of Revived Medical Aesthetics, to explore advanced non-invasive treatments that help reverse the visible signs of aging and restore skin health naturally. From microneedling and r…
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Just Not Dialating, Postpartum Depression & Breast Feeding Stumbles with Sloan Jennings
51:33
51:33
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51:33She had a five year gap in her aerial practice and is currently coming back in my classroom. Sloan is a single mom navigating the logistical and emotional changes that come with divorce. We get into her birth stories, the “Boob sandwich” and how to give ourselves grace when our practice isn’t what we expect. Intermediate Aerial Dance Intensive with…
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Kelli is working while in paradise and Kerry navigates solo parenting this weekend. Get the Greener Grass Newsletter HERE Part of the Digitent Podcast Network IG: @grandrevecreative See omnystudio.com/listener for privacy information.By Digitent Podcasts
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Noah still searches for a job, Amanda is making moves for a big project and Kerry navigates burn out. Find Amanda at Grounded in Flight Find Noah @noahdach Find Kerry at Wrap Your Head Around Silks See omnystudio.com/listener for privacy information.By Digitent Podcasts
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S5 E5: Community, Culture & Inclusivity with Knitwear Designer Aimee Sher
46:37
46:37
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46:37Send us a text Designer Aimee Sher joins Felicia Lo for an inspiring conversation about creativity, inclusivity, and the evolution of modern knitting. Aimee shares her journey from knitter to designer, offering a behind-the-scenes look at her thoughtful design process, her commitment to size-inclusive patterns, and how yarn choices shape her work. …
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IVF Baby & Craniosynostosis with Kathryn Diego
32:37
32:37
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32:37She comes to us from Orlando FL and is an aerial hobbyist. They opted for IVF due to her husband’s cystic fibrosis and their baby was diagnosed with Craniosynostosis, a disorder present at birth in which one or more of the fibrous joints between the bones of your baby's skull close prematurely (fuse), before your baby's brain is fully formed. (Mayo…
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Trust Builds Teams: Alex Armstead’s Support Ops Strategies for Healthy Teams
43:25
43:25
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43:25What does it actually take to build a psychologically safe, people-centered support org? Alex Armstead will share with us 5 solid strategies you can start implementing now. With nearly a decade at Clever (a unicorn in the tech world 🦄) and roots in both teaching and support, Alex shares exactly how they’ve built internal systems that support retent…
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What Your Dentist Isn’t Telling You About Fluoride and Holistic Dental Care
59:26
59:26
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59:26Send us a text 🦷 What does your dentist really know about your overall health? In this episode of Her Health, Her Way, Jen Kruba-Couch talks with Dr. Ryan Buehner, DMD, MAGD, AIAIOMT, SMART Certified owner of Hershey Dental Associates, about the powerful connection between oral care and your whole-body wellness. ––––––––––––––––––––––––––––––––––––…
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Multiple UIU’s and IVF Pregnancy in 2nd Trimester with Elise Sipos
1:01:37
1:01:37
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1:01:37Her and her wife tried IUI multiple times before becoming pregnant via IVF. Elise is my old colleague from Los Angeles and she schools me on endometrial hyperplasia, everything I didn’t know about sperm banks and how to get a donor and what the heck is sperm washing is. Intermediate Aerial Dance Intensive with Sweet Retreats June 21-28 Register Sil…
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Kelli is minutes, hours or days away from being a grandmother and they discuss how it’s so different from having a baby yourself. It’s a new era and K&K are pumped. Get the Greener Grass Newsletter HERE Part of the Digitent Podcast Network IG: @grandrevecreative See omnystudio.com/listener for privacy information.…
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They debrief on Amanda’s March Madness - Fire & Flight and Viva Fest, Red Flags and Kerry’s renovation. They dig into the reality of being broke as hell while building an enterprise. Find Amanda at Grounded in Flight Find Noah @noahdach Find Kerry at Wrap Your Head Around Silks See omnystudio.com/listener for privacy information.…
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S5 E4: Ergonomics for Comfortable Crafting with Physical Therapist Andrea Lui
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42:31
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42:31Send us a text In this episode of The SweetGeorgia Show, Felicia Lo welcomes Andrea Lui for a thoughtful conversation about crafting and health. Together, they explore the importance of ergonomics while we craft and share preventive measures to help ensure many years of comfortable, joyful making. Andrea also speaks to the powerful role crafting ca…
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After months of trying, they decided to get fertility testing only to learn that her husband suffers from varicoceles, where the veins in the scrotum that carry blood away from the testicles are enlarged, decreasing sperm count and quality. After one unsuccessful round of IVF, they’re waiting to start a second. We discuss the importance of sharing …
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The $5 Million Safety Net: How to Build Premier Support That Pays For Itself
40:01
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40:01What do you do when your highest-revenue customers need (and expect) more than your basic support offering? If you're Miles Goldstein, you create a Premier Support program that delivers real relationships and real retention. With 20+ years leading global support orgs at B2B SaaS companies, Miles joins our us to unpack how to design and launch a Pre…
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Becoming a Working Actress in Hollywood with Mieko Hillman
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49:08
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49:08She’s an actress currently on Tyler Perry’s “Young Dylan” on Nickelodeon and a longtime friend of Kerry’s. They talk about how she has survived the ups & downs of the industry, how to stay sane throughout and she gives advice to young artists dreaming of being on tv & film. Find Amanda at Grounded in Flight Find Noah @noahdach Find Kerry at Wrap Yo…
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Vaginal Gymnastics with Bel Di Lorenzo - Creator of the Gohddess Method
52:37
52:37
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52:37It’s functional training for your vagina specifically for the purpose of pleasure and great sex. Bel has created an online course and teaches women all over the world how to train their pelvic floor to achieve better and more frequent orgasms, increase their libbido and be more in touch with their femininity and sexuality. Find Gohddes HERE Interme…
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OXYGEN HEALS? HBOT Anti-Aging + DIY Chamber Results with Dr. Steph & Bob Weaver
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41:23
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41:23Send us a text 🧠 Can breathing pure oxygen in a pressurized chamber reverse aging, speed up recovery, or heal chronic conditions? In this powerful episode of Her Health, Her Way, Jen Kruba-Couch sits down with Dr. Stephanie Coxon, Founder of O2 Hyperbarics, and her dad, Bob Weaver, who built his own hyperbaric chamber at home! Together, they unpack…
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Kelli makes it to therapy and K&K debrief on her ah-ha moments as well as how weird breakups are and what kind of car Kelli should shop for. Get the Greener Grass Newsletter HERE Part of the Digitent Podcast Network IG: @grandrevecreative See omnystudio.com/listener for privacy information.By Digitent Podcasts
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Amanda is in the midst of her own March Madness and joins us en route to Vegas for Viva Fest. Noah just launched alpha testing for Red Flags App and Kerry brings up the idea of the pure artist. Find Amanda at Grounded in Flight Find Noah @noahdach Find Kerry at Wrap Your Head Around Silks See omnystudio.com/listener for privacy information.…
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S5 E3: Weaving a Stronger Community with Radical Weavers (Mairi Breslin & Peter Dickie)
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51:34
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51:34Send us a text In this episode of the Sweet Georgia Show, Felicia explores the work of Radical Weavers, a community weaving studio in Stirling, Scotland. Founded by Mairi Breslin, the studio supports young adults from disadvantaged backgrounds through weaving workshops and inclusive teaching methods. Peter Dickie, Mairi’s son, runs the studio’s com…
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How to educate the next generation of circus artists with Elsie Smith Co-Founder of NECCA
1:13:44
1:13:44
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1:13:44She co-founded the New England Center for Circus Arts, now a non-profit and a mainstay in our industry as well as Nimble Arts with her twin sister Serenity. Elsie shares the unconventional way she came to start her career and perform a headlining act for Cirque Du Soleil and her approach to educating the next generation of circus artists. Find her …
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Courage to Teach: How Help Scout Turns Classes into Revenue
39:35
39:35
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39:35What do you do when 1:1 product demos become unsustainable? If you're Alison Groves, you scale—strategically, efficiently, and with a whole lot of heart. Alison, Customer Education Lead at Help Scout, joins Jen to break down how she turned live classes into a high-converting, one-to-many program. With a background in support and onboarding at place…
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Episode 376: The End of UGURUS – Last Episode with Brent Weaver and Jen Buzza
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54:27
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54:27In this final episode of the Digital Agency Show, host Brent Weaver gets interviewed by UGURUS Lead Mentor, Jennifer Buzza. They talk about the shutdown of UGURUS after 12 great years, lessons learned from the business and recording 375+ episodes, and much more. Tune in for this Brent's final thoughts on a great run.…
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7 Feasts: The Feast of Booths | Sissy Mathew | March 25, 2025
30:09
30:09
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30:09By Irving Bible Church
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They debrief on Red Flags, Amanda judging at Viva Fest and they deliberate the job of judging competitions before getting into today’s topic of “Go big or go home” in business. Find Amanda at Grounded in Flight Find Noah @noahdach Find Kerry at Wrap Your Head Around Silks See omnystudio.com/listener for privacy information.…
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Stop Wasting Money! The RIGHT doTERRA Products for Energy, Digestion & Sleep (Good, Better, Best)
42:28
42:28
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42:28Send us a text 💡 Struggling with low energy, bloating, or stress? You’re not alone. Struggling to create a simple wellness plan that works? In this episode, Jen Kruba-Couch sits down with her lifelong friend and certified nutrition coach, Erin Smeigh, to share a Good, Better, Best guide to the most effective doTERRA products for foundational health…
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Ventricular Septal Defect, Heart Surgery at 10 Weeks & Down Syndrome with Renee Babineau
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47:49
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47:49Renee comes to us from New Hampshire and is the mama of three girls, the middle daughter with Down syndrome. Doctors knew there was something wrong with her heart in utero but only when she was born did they confirm VSD and a surprise diagnosis of Down syndrome. She had heart surgery at ten weeks and is now thriving. Renee shares how she decided to…
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7 Feasts: The Day of Atonement | Alice McQuitty | March 18, 2025
36:05
36:05
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36:05By Irving Bible Church
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Kerry & Noah debrief on her trip to LA and his abroad and how they managed to or not get any work accomplished while traveling which led to a discussion about the opportunity cost of choosing a path over another and what might be sacrificed to chase a singular dream. Find Amanda at Grounded in Flight Find Noah @noahdach Find Kerry at Wrap Your Head…
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S5 E2: Ease Grief, Create Community, Inspire Generosity with Loose Ends (Masey Kaplan and Jen Simonic)
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45:40Send us a text Loose Ends is an everyone-is-welcome movement that aims to ease grief, create community, and inspire generosity by matching volunteer handwork finishers with textile projects people have left undone due to death or disability. In this conversation, Felicia Lo speaks with Masey Kaplan and Jen Simonic, co-founders of the Loose Ends pro…
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Incompetent Cervix and Hypermobility with Yulyia Yankina of Circus Covered
43:03
43:03
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43:03Yulyia has spent most of her career on cruise ships but is now shifting life to taking gigs on land. At 25 weeks, she’s suffered from terrible morning sickness and recently learned that she has an incompetent cervix - when the cervix softens/thins too early in the pregnancy. She thinks that it might be linked to her hypermobility. Yuliya and her hu…
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