Best Jen Weaver Podcasts (2025)

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Prevention-First QA to Rocket Your Team to 97-Plus-Percent CSAT | Episode 19 31:08

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6h ago31:08

31:08

If your QA process is just a checklist, you are wasting time, money, and customer trust. Today, I’m talking with Chloé Koers-Bourrat, Process and Productivity Manager, Support Operations at Smartly, who built a prevention-first QA program that turned a fast-growing ad tech team into a 97 percent-plus CSAT powerhouse. Chloé’s approach is simple but …

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Mind Over Misery Part1 40:25

1d ago40:25

40:25

Chronic illness transforms not just our bodies, but our entire emotional landscape. What happens when persistent physical pain collides with mental health? How do we find joy when our bodies seem determined to hold us back? "Mind Over Misery" brings together a diverse panel of chronic illness warriors who open up about the rarely discussed emotiona…

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Finding Your Spoonie Super Power 55:36

5d ago55:36

55:36

Have you ever considered that your chronic illness might have given you superpowers? Not the kind that let you leap tall buildings, but the real-life abilities that make you uniquely resilient, intuitive, and resourceful. In this heartfelt conversation, we explore the unexpected strengths that emerge when living with conditions like rheumatoid arth…

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Brave Skin: Lianne Hunter on Psoriasis, Parenting, and Finding Her Voice 36:29

7d ago36:29

36:29

Diagnosed with psoriasis at age five, Lianne Hunter grew up learning to explain, defend, and sometimes hide her skin. Today, she’s built an online community, FixMyPsoriasis, and co-leads the Get Your Skin Out campaign, turning personal vulnerability into collective strength. Lianne opens up about raising her son with honesty and empathy, navigating…

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Move It or Lose It | Episode 136 | Rock Tape: The many uses! 43:54

6d ago43:54

43:54

Move It or Lose It | Episode 136 | Rock Tape: The many uses! A conversation with Rock Tape co-founder, Dr. Steven Capobianco. Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about Rock Tape? 💻 Website: https://rocktape.com 📸 Instagram: https://www.instagram.com/rocktape/ 🎞 YouTu…

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The Lupus Dietitian: Transforming Autoimmune Health 43:09

8d ago43:09

43:09

What if you could transform your autoimmune health through nutrition and lifestyle changes? That's precisely what Tanya Freirich, The Lupus Dietitian, has done for herself and thousands of clients over her 15-year career. This illuminating conversation takes you deep into the intersection of nutrition and autoimmune disease management with someone …

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So, You're Newly Diagnosed Part 2 34:14

14d ago34:14

34:14

Have you ever been casually told about a serious medical diagnosis you didn't even know you had? That jarring experience is just one of the many challenges we explore in this heartfelt conversation about navigating life after receiving a chronic illness diagnosis. We kick off by catching up on our summer experiences and current health challenges – …

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Stop Hoarding QA: How to Use Feedback to Fuel Support Team Growth | Episode 18 28:48

15d ago28:48

28:48

"I'm not here to catch your mistakes, I'm trying to get customers to stop yelling at you." - Amanda Drws That’s how Amanda Drws thinks about QA, and it’s a big reason her teams trust the process instead of fearing it. In this episode, we dig into how Amanda built a QA approach that actually makes life easier for agents and more valuable for the who…

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Patient Voices: When Champions Lead the Way 33:32

17d ago33:32

33:32

For those living with rheumatic diseases, finding your voice can be as powerful as finding the right treatment. In this candid roundtable conversation, six extraordinary patient advocates—Chelsea, Stasha, Nya, Tanya, Jen, and Cheryl—pull back the curtain on their journeys from diagnosis to becoming Rheum Champions with the Rheumatology Research Fou…

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Confidence Is the Cure: Allison Sowle on Psoriasis, Representation, and Showing Up Anyway 36:36

21d ago36:36

36:36

When Allison Sowle showed up to a model casting with oozing eczema and no makeup, she didn’t expect to be chosen out of 30,000 people. But her message was clear: “I’m proud to be myself.” In this episode, Allison talks about claiming space in the modeling world, surviving without insurance, and the beauty of showing up as you are. Plus, we look bac…

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Move It or Lose | Episode 103 Replay | Down and Dirty Truth About Living With MS 46:36

21d ago46:36

46:36

Move It or Lose | Episode 103 Replay | Down and Dirty Truth About Living With MS In this deeply personal and candid episode of the Move It or Lose It podcast, I, along with my guests Julie Stamm and Dawn Morgan, dive into the emotional rollercoaster that comes with living with Multiple Sclerosis. We share our raw and real experiences, discussing ho…

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So, You're Newly Diagnosed Part 1 33:54

24d ago33:54

33:54

Imagine the moment: sitting in a doctor's office, hearing those words for the first time – "You have a chronic illness." What follows isn't just medical treatment, but an emotional journey through fear, confusion, and eventually, finding your way forward. We've been in that exact seat, and in this heartfelt season opener, my Spoonie Sisters and I s…

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How to Use AI to Audit, Scale, and Train Your Team With Confidence | Episode 17 37:49

30d ago37:49

37:49

AI isn't something you turn on like flipping a switch. Chances are, your team is already using it. That chatbot pilot you ran and the sentiment analysis humming along in your stack, those are AI at work. The challenge isn't adoption, it's making it work for you instead of against you. This week, I’m joined by Jen McCorkle, a data-driven leader with…

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What Psoriasis Taught Me: Jess Tran on Slowing Down, Speaking Up, and Feeling Seen 33:09

1M ago33:09

33:09

Jess Tran was 24, thriving in her career, and training as a powerlifter when a mysterious rash changed everything. It turned out to be guttate psoriasis—and it forced her to rethink everything from ambition to self-image. In this episode, Jess shares how she learned to listen to her body, why visibility can be both empowering and exhausting, and wh…

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Move It or Lose It | Episode 135 | Jen Weaver from My Spoonie Sisters | A deep dive into community with chronic illness 45:29

1M ago45:29

45:29

Move It or Lose It | Episode 135 | Jen Weaver from My Spoonie Sisters | A deep dive into community with chronic illness Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about My Spoonie Sisters? 💻 Website: https://myspooniesisters.com 🔈 Podcast: https://myspooniesisters.com/podca…

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Let Go of the Legos: Why Delegation Makes You a Better Leader | Episode 16 48:04

1M ago48:04

48:04

Ever feel like your to-do list is calling the shots? Elyse Mankin has been there, and she figured out how to take back control. As Head of Support at Attio, Elyse knows firsthand how hard it is to shift from individual contributor to team lead without drowning in tasks. In this episode, she gets real about the habits that don’t scale, the ones that…

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Your Skin Does Not Define You: India Bolton on Motherhood, Psoriasis, and Finding Her Voice 30:43

2M ago30:43

30:43

India Bolton was first diagnosed with guttate psoriasis in college. Years later, that diagnosis expanded—through two pregnancies, psoriatic arthritis, and months-long flare-ups that covered her body. In this episode, India opens up about parenting through chronic illness, how she found strength in community, and why her children are part of her mot…

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Move It or Lose It | Episode 134 | Lyme Disease: Things you may not know about Lyme from a father and daughter’s perspective 56:14

2M ago56:14

56:14

Move It or Lose It | Episode 134 | Lyme Disease: Things you may not know about Lyme from a father and daughter’s perspective Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about FootScientific? 💻 Website: https: https://footscientific.com 📸 Instagram: https://www.instagram.com/…

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Stones: Jesus is the Risen Christ | Kathy Whitthorne | July 8, 2025 28:42

2M ago28:42

28:42

By Irving Bible Church

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What Makes People Stay: How to Lead Support Teams with Purpose | Episode 15 40:52

2M ago40:52

40:52

Let’s face it, support roles don’t always get the credit they deserve. Too often, people see them as just a pit stop on the road to something “better.” But what if it could be both a launchpad and a place worth landing? In this episode, I talk with Alex Plasket, one of those rare leaders who makes people want to stay. His team isn’t just high-perfo…

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You Are Your Longest Relationship: Artist DaQuane Cherry on Psoriasis, Art, and Self-Care 32:12

2M ago32:12

32:12

DaQuane Cherry was once the kid who wore a hoodie to hide skin flare-ups in school. Now he’s an artist and advocate helping others feel seen. He reflects on his psoriasis journey, the power of small joys, and why loving yourself first isn’t a cliché—it’s essential. Plus, a deep dive into the history of La Roche-Posay’s legendary spring. See omnystu…

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Stones: Your Progress Come From God's Power | Jen Weaver | July 1, 2025 35:08

2M ago35:08

35:08

By Irving Bible Church

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Move It or Lose It | Episode 133 | Maddi Niebanck: Young Stroke Survivor and Advocate 42:38

2M ago42:38

42:38

Move It or Lose It | Episode 133 | Maddi Niebanck: Young Stroke Survivor and Advocate Want to learn more about Maddi? 📸 Instagram: https://www.instagram.com/maddistrokeofluck/ 💻 Fast Fwd Summit: https://fastfwdsummits.com Maddi’s Book: 📖 Fast Fwd: The Fully Recovered Mindset: https://www.amazon.com/Fast-Fwd-Fully-Recovered-Mindset/dp/1641375329/ref…

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Move It or Lose It | Episode 132 | Kaitlin and Logan: Pride and Joy! Celebrating Pride Month 55:05

2M ago55:05

55:05

Move It or Lose It | Episode 132 | Kaitlin and Logan: Pride and Joy! Celebrating Pride Month 🏳️‍🌈🏳️‍⚧️ To hear the full song at the beginning of the podcast, click the link below! NOT EVERY BOY IS BLUE by Danny Cox 🔊 https://www.youtube.com/watch?v=qLOWpUXf1ac Want to learn more about FootScientific? 💻 Website: https: https://footscientific.com 📸 I…

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Our Skin: A Personal Discovery Podcast Season 2! 1:08

2M ago1:08

1:08

We’re back! Welcome to Season 2 of Our Skin: A Personal Discovery Podcast with Holly Frey. This season, we’re continuing the conversation about what it really means to live with psoriasis—through powerful, personal stories of resilience, self-advocacy, and finding freedom in the skin you’re in. But we’re also zooming out. Each episode, we connect t…

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AI Isn't Plug-and-Play: How to Actually Get Support Data Right | Episode 14 30:07

2M ago30:07

30:07

No matter what industry you're in, everyone’s talking about AI. In support, it’s either the shiny new tool that’s supposed to fix everything or the thing causing confusion, pressure, and a lot of “what now?” moments for team leads. But what does a realistic AI strategy actually look like? This week on Live Chat with Jen Weaver, I’m joined by Craig …

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Stones: Your Forgiveness Comes from God's Steadfast Love | Camille Holland | June 17, 2025 35:08

2M ago35:08

35:08

By Irving Bible Church

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Move It or Lose It | Episode 131 | Nana Opong-Owusu: Encouraging exercise and movement with The MiSunderstood Foundation 38:25

3M ago38:25

38:25

Move It or Lose It | Episode 131 | Nana Opong-Owusu: Encouraging Exercise and Movement with The MiSunderstood Foundation Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about Nana and TheMiSunderstood Foundation: 💻 Website: https://themisunderstoodfoundation.com/ 📸 Instagram: ht…

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Lemon or Lyme? Part 2 38:12

3M ago38:12

38:12

The tiny creatures lurking in your backyard could change your life forever. Shira Haid knows this reality all too well, having battled severe tick-borne illnesses that left her unable to walk or speak. Today, she's turning that painful experience into purpose through her educational platform, Lemon or Lime. What began as a website has blossomed int…

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Stones: Your Worthiness Comes from God's Faithfulness | Camille Holland | June 10, 2025 31:20

3M ago31:20

31:20

By Irving Bible Church

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Metrics to Track or Toss: Craig Stoss’s 5-Step System to Simplify Support Data 37:54

3M ago37:54

37:54

Support teams are swimming in data, but how much of it actually helps you make better decisions? In this episode, I’m joined by Craig Stoss, VP of Partner Solutions at Kodif, to talk about the two biggest data mistakes support teams keep making and how to fix them. Craig’s been in the CX and support world for over 25 years, and he’s walking us thro…

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Lemon or Lyme? Part 1 37:43

3M ago37:43

37:43

Chronic illness steals more than your health—it can rob you of your identity and everything you once loved. For Shira Haid, a classically trained musician and clinical massage therapist, the onset of multiple tick-borne illnesses, including Lyme disease, marked the beginning of a devastating transformation. What began as extreme fatigue in 2014 qui…

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Stones: Introduction | Kat Armstrong | June 3, 2025 32:21

3M ago32:21

32:21

By Irving Bible Church

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Move It or Lose It | Episode 130 | Brian Wallace: MS Awareness Through Patient’s Stories 29:28

3M ago29:28

29:28

Move It or Lose It | Episode 130 | Brian Wallace: MS Awareness Through Patient’s Stories Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Check out the MS Michigan Man YouTube Channel! 💻 YouTube: https://www.youtube.com/channel/UCCI16Z6azHxj7kTpKjtCsag Want to learn more about FootScientific? 💻 Web…

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The Audacious Patient: Finding Your Voice in a Broken Healthcare System 34:01

3M ago34:01

34:01

Have you ever wondered what it's like to be both the healer and the one in need of healing? Meet Mallory Carlson, an acupuncturist of nearly 12 years who has simultaneously navigated her own 16-year journey with debilitating migraines and women's health issues. Mallory takes us deep into the raw reality of chronic pain, sharing how she's learned to…

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Turn Metrics Into Momentum: Mario Guisado’s Dashboards That Drive Results 40:13

3M ago40:13

40:13

Have you ever felt like your support dashboard is just a bunch of numbers no one really connects with? In this episode, Jen sits down with Mario Guisado to talk about building dashboards that actually tell a story. Mario walks through his six-step process for making data useful: how to choose the right metrics for the right audience, resonate with …

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When Diagnosis Becomes Your Doorway, Not Your Destiny 42:26

3M ago42:26

42:26

What happens when doctors dismiss your symptoms for years, even as you're coughing up blood? For Amy, this medical gaslighting journey finally ended with a diagnosis of pulmonary arterial hypertension in March 2023, followed by immediate hospitalization and life-altering treatments. Amy's story isn't just about receiving difficult diagnoses – inclu…

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Competition or Comparison: Finding Your Place in Chronic Illness 36:46

4M ago36:46

36:46

Have you ever found yourself scrolling through social media, seeing others with your same diagnosis seemingly thriving while you struggle to get out of bed? That gnawing feeling of "why them and not me?" isn't something we talk about enough in the chronic illness community. The Spoonie Sisters dive deep into the complicated emotions of competition …

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Move It or Lose It | Episode 129 | Adam Powell: Getting to the Finish Line! 47:06

4M ago47:06

47:06

Move It or Lose It | Episode 129 | Adam Powell: Getting to the Finish Line! Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about Adam Powell? 📸 Instagram: https://www.instagram.com/msd_with_the_wrong_mfr/ 💻 Facebook: https://www.facebook.com/adam.powell.161 🔊 TikTok: https://ww…

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From Lead to Head of Support: A Blueprint for Your First Three Projects 45:19

4M ago45:19

45:19

What actually changes when you become head of support? In this episode, Jen sits down with Idit Matas—a global support leader with experience at Datadog and Firebolt—to unpack the first 90 days of head-of life. From auditing global coverage and designing on-call rotations, to redefining escalation paths and collaborating cross-functionally, Idit of…

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Defying Limits: One Man's Battle with Arachnoiditis 48:48

4M ago48:48

48:48

Steve Lovelace's journey with arachnoiditis demonstrates the remarkable strength of the human spirit when faced with seemingly insurmountable pain. When his neurologist delivered the devastating diagnosis in 2014 with a solemn "I'm sorry," Steve realized his life would never be the same. This rare disease, ranking at the top of the pain scale, forc…

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Move It or Lose It | Episode 128 | Chris Hughes: Foot Scientific 49:17

4M ago49:17

49:17

Move It or Lose It | Episode 128 | Chris Hughes: Foot Scientific Get Excited for the Elevate 360 Brace! Don't forget to like, comment, and subscribe for more episodes of the Move It or Lose It Podcast! 🎧 Want to learn more about The Pulse Device? 💻 Website: https: https://footscientific.com 📸 Instagram: https://www.instagram.com/footscientific 🎞 Yo…

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Empowering Parents through Asthma Education 49:16

4M ago49:16

49:16

Andrea's inspiring journey from interior design to public health is a testament to the power of personal experience in shaping professional paths. Prompted by her son's asthma diagnosis and the challenges they faced navigating the healthcare system, Andrea became a Certified Health Education Specialist and Asthma Educator. Through her story, we unc…

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The Art of Slow Nomad Living 39:56

4M ago39:56

39:56

How do you pursue your dreams when your body seems to have other plans? For slow travel nomad and empowerment coach Caitlin, the answer lies in adaptation rather than abandonment. With a background in environmental engineering and a life shaped by fibromyalgia and complex mental health challenges, she's crafted a unique approach to entrepreneurship…

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Trust Builds Teams: Alex Armstead’s Support Ops Strategies for Healthy Teams 43:25

4M ago43:25

43:25

What does it actually take to build a psychologically safe, people-centered support org? Alex Armstead will share with us 5 solid strategies you can start implementing now. With nearly a decade at Clever (a unicorn in the tech world 🦄) and roots in both teaching and support, Alex shares exactly how they’ve built internal systems that support retent…

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Dr. Amee's Vulnerability with Epilepsy and Advocacy 35:37

5M ago35:37

35:37

What happens when you combine the expertise of a trailblazing dentist with an unwavering commitment to mental health advocacy? Dr. Amee shares her powerful story of living with epilepsy since age eight and how it catalyzed her mission to challenge societal stigma and embrace vulnerability. Her journey from patient to advocate is a beacon of hope fo…

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The $5 Million Safety Net: How to Build Premier Support That Pays For Itself 40:01

5M ago40:01

40:01

What do you do when your highest-revenue customers need (and expect) more than your basic support offering? If you're Miles Goldstein, you create a Premier Support program that delivers real relationships and real retention. With 20+ years leading global support orgs at B2B SaaS companies, Miles joins our us to unpack how to design and launch a Pre…

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Resilience in Motion 31:25

5M ago31:25

31:25

Join us for a deeply moving conversation with Ashley Spalla, as she recounts her extraordinary journey living with Ehlers-Danlos Syndrome and hip dysplasia. From a seemingly benign basketball injury in college, Ashley quickly found herself facing a challenging medical path that culminated in 49 surgeries over a decade. Her story, filled with determ…

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POTS & Strategies with Maggie 32:24

5M ago32:24

32:24

Struggling with the challenges of invisible disabilities? Join us as Maggie Cavanaugh, a National Certified Counselor living with postural orthostatic tachycardia syndrome (POTS), reveals her transformative journey from an advertising career to becoming a counselor. Diagnosed at just 14, Maggie navigates the complexities of mental health and chroni…

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Taboo Talk: Sex, Mormonism 51:14

5M ago51:14

51:14

Chronic illness impacts every aspect of our lives, including the bedroom. In this refreshingly candid conversation, we break down the walls of shame and silence surrounding sexuality when living with chronic conditions. Ali returns from her mountain cabin retreat to share how her diagnosis completely changed her relationship with intimacy—once a pr…