This podcast is sponsored by Supportman, which connects Intercom to Slack and uses AI to give agents feedback and surface problems in real time.

What happens when budgets shrink, layoffs ripple across the industry, and leaders are asked to do more with less?

This week on Live Chat, I sat down with Alisha Joseph, founder of Savvy Service Pro and creator of the upcoming AI coaching tool Savvy Edge, to discuss how leaders can navigate change while remaining authentic.

Here’s what you’ll take away from this conversation:

• How to strike a balance between a demanding W2 job, consulting, and family caregiving
• Why treating everyone the same is a leadership mistake
• How to plan for risk, not just deadlines
• How to use AI for framing without losing authenticity
• Building your career as a personal brand to safeguard against layoffs

Whether you’re leading through layoffs, exploring how AI can support leadership development, or figuring out how to show up on LinkedIn, Alisha offers actionable strategies for supporting leaders at every stage.

Resources:
🤝 Connect with Alisha Joseph on LinkedIn
🏢 Learn more about Savvy Service Pro on LinkedIn
📬 Get weekly tactical CX and Support Ops tips in our Support Leaders Newsletter
🎙 Listen to more episodes of Live Chat with Jen Weaver

Sponsors:
🔧 Learn more about Supportman

Keep in Touch:
💼 Connect with Jen Weaver on LinkedIn
📺 Subscribe for more CX leadership insights on YouTube