Best Worldpac Podcasts (2025)

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Set Boundaries With Clients! Service Advisor Tips 25:09

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2M ago25:09

25:09

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty hosts his final Autofix AdvisorCast and shares heartfelt reflections on the evolution of customer expectati…

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The "We Over Me" Mindset in Auto Repair 21:38

2M ago21:38

21:38

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, host Michael Doherty dives into the power of selfless teamwork in building an unstoppable shop culture. Michael shares pers…

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Why Patience and Communication Matter for Service Advisors 22:29

2M ago22:29

22:29

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty breaks down the concept of “client guided sales” and how it transforms the traditional sales approach for s…

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Mindset is EVERYTHING for Service Advisors! 18:50

3M ago18:50

18:50

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the essentials of maintaining a healthy, positive mindset as a service advisor. He emphasizes th…

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Never Stop Improving!...Or You're Falling Behind.... 17:40

3M ago17:40

17:40

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty recaps his experience at the ASTA Automotive Service Tire Alliance Expo in Raleigh and dives into why ongoi…

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Building Trust and Loyalty as a Service Advisor in 2025 13:50

3M ago13:50

13:50

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty celebrates 50 episodes of the Autofix Advisor Cast and shares powerful advice for service advisors looking …

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Service Advisors: Top Tips for Phone Success 18:41

3M ago18:41

18:41

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about phone skills for service advisors. He emphasizes the importance of treating every incoming call…

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Getting Uncomfortable is the ONLY Way to Grow as a Service Advisor 21:33

4M ago21:33

21:33

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the challenges service advisors face when it comes to avoiding uncomfortable tasks. Michael emph…

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How to Win at The Front Counter for Service Advisors 22:35

4M ago22:35

22:35

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the mindset shift required for service advisors to truly make a difference beyond just processin…

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Service Advisors - Act Like You Already Do Business Together with New Customers! 13:03

4M ago13:03

13:03

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty shares practical advice for service advisors on how to approach new customer calls as if they’re already do…

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The Five Performance Levels for Service Advisors | Level Up Today! 18:01

4M ago18:01

18:01

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty challenges Service Advisors to make a pivotal choice: remain average or strive for elite status in their ca…

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Service Advisors NEED to Use "The Honest Agreement"! 16:18

5M ago16:18

16:18

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the concept of the "Honest Agreement," inspired by Marcus Sheridan’s energetic approach to build…

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STOP Being Transactional!! - Start Growing Lasting Relationships with Every Customer 13:52

5M ago13:52

13:52

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into why the sale isn’t the end—it’s just the beginning for service advisors. Michael shares actionab…

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Two-Week Service Advisor Challenge - "Just Say Yes" 17:29

5M ago17:29

17:29

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty challenges Service Advisors to step up their game with a two-week “Service Advisor Challenge,” starting Aug…

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The Power of Pre-Appointment Estimates for Service Advisors and Auto Shops 17:39

5M ago17:39

17:39

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about the power of pre-appointment estimates as a service advisor. He explains how delivering estimat…

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Top 10 Service Advisor Action Items for Building Customer Confidence and Success 31:37

5M ago31:37

31:37

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty shares his top ten action items, highlighting the importance of greeting customers with confidence, masteri…

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Service Advisors: It's Time to G.R.O.W. Up! 16:18

6M ago16:18

16:18

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the concept of G.R.O.W.—Getting Rid of Old Ways—in the world of service advising. Michael shares…

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Convert More Calls With Empathy and Clear Communication in Your Shop 16:49

6M ago16:49

16:49

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about how to turn transactional phone calls into valuable opportunities for customer connection. Mich…

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How Service Advisors Should Handle Comebacks 17:40

6M ago17:40

17:40

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty discusses how service advisors can effectively handle comebacks in the automotive repair industry. Michael …

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The History of the Service Advisor Role in Auto Repair 15:34

6M ago15:34

15:34

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty takes listeners through the evolution of the service advisor role in the automotive industry. Michael highl…

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Turning Price Shoppers Into Loyal Clients at the Repair Shop 18:33

7M ago18:33

18:33

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty explores effective strategies for dealing with price shoppers in the service advisor role. Michael emphasiz…

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Why "Waiters" At Your Repair Shop Are KILLING You! 19:14

7M ago19:14

19:14

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty addresses the challenges related to "waiter" vehicles at repair shops. Michael provides honest insights fro…

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Use The Traffic Light Method to Retain More Clients! 14:26

7M ago14:26

14:26

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty dives into the challenges service advisors face when communicating repairs to clients. Michael emphasizes t…

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Why Discounting Fails and Adding Value Wins Loyal Clients 19:57

7M ago19:57

19:57

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty tackles the hot topic of shop discounting, sharing why he believes it’s not a sustainable strategy for serv…

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Service Advisor Secrets to Better Customer Retention 15:46

8M ago15:46

15:46

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks through strategies for turning first-time customers into loyal, returning clients. He says you MUST c…

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Service Advisors - Do You Smile Through The Phone? 14:47

8M ago14:47

14:47

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty tackles a recurring topic among auto shops: the importance of phone skills for service advisors. Michael em…

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Turning DIYers Into Loyal Customers | Service Advisors Listen Up! 19:35

8M ago19:35

19:35

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about that issue we all struggle with... Converting do-it-yourselfers into loyal shop customers. Mich…

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How Service Advisors Can Decode Customer Body Language 22:46

8M ago22:46

22:46

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In today's episode, Michael Doherty dives into the art of reading customers’ nonverbal cues and matching their communication styles at the f…

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Service Advisors! Are You A Visionary or Integrator? 16:08

9M ago16:08

16:08

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about two types of repair shop service advisors. Visionaries and integrators. Do you know which one y…

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Don't Sell To Clients, Educate Them! Tips For Service Advisors 18:45

9M ago18:45

18:45

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty talks about how to shift from a sales-oriented mindset to one focused on education and trust as a service a…

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Service Advisors! It's Time To Prep for Busy Season At Your Shop! 18:47

9M ago18:47

18:47

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty helps you prepare for the busy spring season! Michael says to ensure all shop equipment, such as lifts and …

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Becoming a Skittle-Pooping Unicorn. AKA - A Great Advisor 16:04

9M ago16:04

16:04

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty shares how to become a standout service advisor. Or, like one technician on Reddit said, a "skittle pooping…

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Phone Conversation Tips For Service Advisors. Do You Actively Listen? 15:40

9M ago15:40

15:40

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In today's episode, Michael Doherty talks about active listening for service advisors. He points out the common issue of disengagement durin…

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My Thoughts From Vision 2025 in Kansas City 17:21

10M ago17:21

17:21

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty shares his takeaways from Vision Hi-Tech Training and Expo. He tells the story of his travel to the event, …

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Advisors Listen Up! Helpful Tips For Building Estimates At Your Repair Shop 17:38

10M ago17:38

17:38

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In today's episode, Michael Doherty covers what you need to know about providing estimates to new customers over the phone. Michael shares p…

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How To Manage Extended Warranty Expectations 19:14

10M ago19:14

19:14

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Today, Michael Doherty talks about the ever-so-dreaded topic of third-party warranty companies. If you're an advisor, you've had many headac…

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How To Improve the Vehicle Check-In Process at Repair Shops 17:33

10M ago17:33

17:33

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Today, Michael Doherty talks about managing vehicle check-ins through the lens of offense vs defense. He says you should take an offensive a…

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How To Improve Your First Impressions With Customers As A Service Advisor 18:51

11M ago18:51

18:51

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty gives you tips on how to provide exceptional customer experience as a service advisor. Michael stresses the…

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Top Tips for Managing Parts As An Advisor 18:58

11M ago18:58

18:58

Today, Michael Doherty tells you why it's important to have efficient parts processes in place, such as setting up a Bluetooth doorbell to improve awareness when parts arrive. What do you do with the parts once they arrive, though? That's another key step, and he shares that in today's episode. 00:00 "Office Efficiency in Parts Management" 04:41 En…

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Kacie Presnall's Advice to Advisors 29:29

11M ago29:29

29:29

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Today, Chris is joined by Kacie Presnell. Kacie shares her thoughts from her experience in improving service advisor's skills. A key focus s…

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Why Technicians Make Great Service Advisors - Chris Cotton Explains 15:32

11M ago15:32

15:32

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Chris Cotton gives you tips on why technicians can make fantastic service advisors. He addresses common concerns with trans…

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Are Safety Protocols Important for Auto Repair Shops? 17:41

12M ago17:41

17:41

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Today, Michael tells you how important CPR training and acquiring an AED are for automotive shops. He also talks about the value of having c…

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How to Master Scheduling and Service Bay Utilization as a Service Advisor 21:52

12M ago21:52

21:52

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Michael Doherty discusses the complexities of scheduling and service bay utilization today. He emphasizes the importance of recognizing the …

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Vision High Tech Expo 2025 Preview 22:54

1y ago22:54

22:54

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Dougherty takes you through the A to Z of service advising, detailing individual traits and practices crucial for i…

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End-of-Year Reflections and Morning Routines for Service Advisors 22:20

1y ago22:20

22:20

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Michael Doherty discusses daily routines, parking lot scans, and communication plans for service advisors. He emphasizes the importance of a…

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Navigating Auto Repairs as a Woman with Aunt Jay 23:00

1y ago23:00

23:00

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Aunt Jay shares her experiences with automotive repair shops, highlighting the challenges she faced being taken seriously as a female custom…

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How to Turn Challenges into Opportunities for Service Advisors 19:38

1y ago19:38

19:38

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Michael Doherty dives into his experiences as a Service Advisor and how he learned to navigate common challenges. He discusses the importanc…

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Common Challenges for Service Advisors and How to Overcome Them with Chris Cotton 48:20

1y ago48:20

48:20

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Find Chris Cotton and AutoFix AutoShop Coaching here Michael Doherty is joined by Chris Cotton, a seasoned automotive coach and shop owner. …

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Lessons from the Movie Pulp Fiction? Michael's Help for Service Advisors 17:48

1y ago17:48

17:48

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. In this episode, Michael Doherty delves into the multifaceted role of service advisors, drawing a comparison to the character Winston Wolf f…

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Daily Habits You NEED for Effective Service Advising! 21:43

1y ago21:43

21:43

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level. Today, Michael Doherty discusses the importance of a structured Service Advisor Audit. He emphasizes how correct vehicle check-in pictures, …