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Kacie Presnall's Advice to Advisors

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Manage episode 464205843 series 3606997
Content provided by MRSM Productions and Michael Doherty. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MRSM Productions and Michael Doherty or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level.


Today, Chris is joined by Kacie Presnell. Kacie shares her thoughts from her experience in improving service advisor's skills. A key focus she stresses is to personalize communication with each customer. Additionally, Kacie says it's also important for technicians to be involved in the diagnostic process with advisors.

00:00 Paramedic vs. ER Nurse Stress

04:39 Overwhelmed by Auto Maintenance Lists

07:47 Inspection Expectations and Customer Training

11:18 Pay Frequency and Financing Options

14:25 Post-Election Spending Relaxation on Vehicles

16:10 Expensive Vehicles and Parts Obsolescence

22:22 Deflecting Blame in Auto Conversations

23:48 Balanced Car Assessment: Highlight Positives

28:03 Autofix Advisor Cast Conclusion


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!

  continue reading

30 episodes

Artwork
iconShare
 
Manage episode 464205843 series 3606997
Content provided by MRSM Productions and Michael Doherty. All podcast content including episodes, graphics, and podcast descriptions are uploaded and provided directly by MRSM Productions and Michael Doherty or their podcast platform partner. If you believe someone is using your copyrighted work without your permission, you can follow the process outlined here https://podcastplayer.com/legal.

Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level.


Today, Chris is joined by Kacie Presnell. Kacie shares her thoughts from her experience in improving service advisor's skills. A key focus she stresses is to personalize communication with each customer. Additionally, Kacie says it's also important for technicians to be involved in the diagnostic process with advisors.

00:00 Paramedic vs. ER Nurse Stress

04:39 Overwhelmed by Auto Maintenance Lists

07:47 Inspection Expectations and Customer Training

11:18 Pay Frequency and Financing Options

14:25 Post-Election Spending Relaxation on Vehicles

16:10 Expensive Vehicles and Parts Obsolescence

22:22 Deflecting Blame in Auto Conversations

23:48 Balanced Car Assessment: Highlight Positives

28:03 Autofix Advisor Cast Conclusion


Stay connected with us on social media:

Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!

If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!

  continue reading

30 episodes

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