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In this episode, Michael Doherty explores effective strategies for dealing with price shoppers in the service advisor role. Michael emphasizes that price inquiries are often opportunities in disguise, suggesting that you should approach these calls with curiosity, confidence, and a focus on building human connection. By asking the right questions, delivering value beyond just price, and genuinely connecting with customers, advisors can transform reluctant callers into loyal clients.

00:00 Reframing Price Shoppers' Potential

03:14 Converting Price Shoppers' Mindset

07:29 Engaging Price-Shopping Customers

11:21 Car Repair Inquiry

13:55 Introvert Communication: Handling Email Requests

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