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How To Improve Your First Impressions With Customers As A Service Advisor
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Manage episode 466762178 series 3606997
Thanks to our sponsor WorldPac and the WorldPac Training Institute (WTI)! TOUCH HERE for the latest in auto parts distribution and HERE to explore training programs that can take your career to the next level.
In this episode, Michael Doherty gives you tips on how to provide exceptional customer experience as a service advisor. Michael stresses the importance of first impressions and the need to create customer confidence through effective communication and product knowledge. Lastly, Michael says you build trust by following through with promises, such as timely updates and personalized service.
00:00 First Impressions in Customer Service
06:06 Enhancing Customer Confidence
08:08 "Communication Builds Trust with Clients"
13:03 "Building Trust Through Car Repair"
14:05 Service Completion Documentation Process
17:21 Self-Care and Shop Success
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Don't forget to tune into The Weekly Blitz with Chris Cotton on your favorite podcast platform for more tips and tricks on managing your auto repair shop. If you're interested in auto shop coaching or our NEW service advisor coaching program, TOUCH HERE!
If you have any suggestions or would like to be a guest on the AutoFix AdvisorCast, please email us at [email protected]. We look forward to connecting with you!
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