Service Advisors - Do You Smile Through The Phone? AutoFix AdvisorCast podcast

Service Advisors - Do You Smile Through The Phone?

1d ago 14:47

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In this episode, Michael Doherty tackles a recurring topic among auto shops: the importance of phone skills for service advisors. Michael emphasizes how creating a positive first impression and building value during the initial call can turn first-time callers into loyal clients. He offers actionable tips such as "smiling through the phone" with upbeat tonality, using the caller’s name to build rapport, and role-playing calls to refine skills.

00:00 "Welcoming Clients Effectively"

05:56 Award-Winning Auto Shop

07:25 Persistent Callbacks Encountered

12:13 "Building Value with New Clients"

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31 episodes